In order for the following features to work, your cell phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
  • SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more.
  • 911 Assist: Can alert 911 in the event of an emergency.
  • Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.
*This is an optional feature and available in the United States only.
911 Assist
WARNING
Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note:  The SYNC 911 Assist feature must be set on before the incident.
Note:  Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.
Note:  If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects.
Note:  Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
See  Principle of Operation.  Important information about airbag deployment is in this chapter.
See  Roadside Assistance.  Important information about the fuel pump shut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:

Message  Action and Description 
911 Assist
Press the OK button to confirm and enter the 911 Assist menu. 
On
Press the OK button when the desired option appears in the radio display. 
Off

Off selections include:

Message  Action and Description 
Off with reminder:  Provides a display and voice reminder at phone connection at vehicle start. 
Off without reminder:  Provides a display reminder only without a voice reminder at phone connection. 

To make sure that 911 Assist works correctly:
  • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.
  • The 911 Assist feature must be set on before the incident.
  • You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
  • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength.
  • The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.
Before making the call:
  • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.
  • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."
If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.
911 Assist May Not Work If
  • Your cellular phone or 911 Assist hardware sustains damage in a crash.
  • The vehicle's battery or the SYNC system has no power.
  • The phone(s) thrown from your vehicle are the ones paired and connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.
Vehicle Health Report (If Equipped, United States Only)
WARNING
Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect. Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note:  This feature is only available in the United States.
Note:  Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature.
Note:  This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice.
Note:  In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles.
Note:  Cellular phone and SMS charges may apply when making a report.
Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals.
The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The Vehicle Health Report contains valuable information, for example:
  • Vehicle diagnostic information
  • Scheduled maintenance
  • Open recalls and Field Service Actions
  • Items noted during vehicle inspections by an authorized dealer that still need servicing.
You can run a vehicle health report after your vehicle has been running a minimum of 60 seconds. Choose one of the following options.
To use voice commands, press the voice button and when prompted say:

Voice command  Action and Description 
Vehicle Health (Report)  The system will run a vehicle health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. 

To use the screen, press the phone button, then scroll to:

Message  Action and Description 
Vehicle Health
Press the OK button. 
Select one of the following:  
Auto On?
Press the OK button and select on or off.   Select On to have SYNC automatically prompt you to run a health report at certain mileage intervals.*  
Report Interval
Scroll to select between 5000, 7500 or 10000-mile intervals. Select your desired option and press the OK button. 
Run Report
Press the OK button for SYNC to run a health report of your vehicle's diagnostic systems and send the results to Ford where it combines with scheduled maintenance information, open recalls, other field service actions and vehicle inspection items that still need servicing by an authorized dealer. 
Return
Exit the current menu. 

*You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.
SYNC Services: Traffic, Directions & Information (TDI) (If Equipped, United States Only)
Note:  SYNC Services varies by trim level and model year and may require a subscription. Traffic alerts and turn-by-turn directions available in select markets. Message and data rates may apply. Ford Motor Company reserves the right to change or discontinue this product service at any time without prior notification or incurring any future obligation.
Note:  SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See  Using SYNC™ With Your Phone
Note:  This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.
Note:  The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.
Note:  When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request. Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more. For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using Voice Commands
Press the voice button and when prompted say:

Voice command  Action and Description 
Services
This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.  Once you connect to the service, follow the voice prompts to request the desired service, for example traffic or directions. 
Once you are connected to SYNC Services, you can also say the following:  
(what are my (options | choices) | what can I say | [available] commands)
Receive a list of available services from which to choose. 
Services
To return to the Services main menu. 
Help
Receive system help. 

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where (options | choices) appears you say either; options or choices.
You must say any of the voice commands that appear outside of open and close brackets. For example, where; what are my (options | choices) appears, you must say; what are my, followed by either, options or choices.
You do not need to say words that appear within square brackets. For example, for where (what can I say [available] commands) appears, you can say, what can I say commands.
Connecting to SYNC Services Using the Phone Menu
Press the phone button, then scroll to:

Message  Action and Description 
SYNC Apps  Press the OK button. 
Services
  • Press the OK button. The display indicates the system is connecting.
  • Press the OK button again. SYNC initiates the call to the Services portal.
  • Once you connect to the service, follow the prompts to request the desired service, for example traffic or directions.

Receiving Turn-by-Turn Directions
When connected to SYNC Services, press the voice button and when prompted say:

Voice command  Action and Description 
Directions  To receive directions to a location. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. 
Business search  To find a business or type of business. Select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination. 
You can also say the following:  
Search near me  To find the closest business or type of business to your location, within business search. 
Operator  If you need further assistance in finding a location at any time within a Directions or Business search and need to speak with a live operator.  The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections.  The system may prompt you to speak with an operator when it has difficulty matching your voice request. Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support. 
Yes *   If you miss a turn, SYNC automatically asks if you want the route updated. Say yes when prompted and the system sends a new route to your vehicle. 

* During an active route.
Disconnecting from SYNC Services
To disconnect from SYNC services, say:

Voice command  Action and Description 
Goodbye  From the SYNC Services main menu, or press and hold the phone button on the steering wheel. 

SYNC Services quick tips

SYNC Services quick tips  
Personalizing   You can personalize your Services feature to provide quicker access to your most used or favorite information. You can save address points, for example work or home. You can also save favorite information like sports teams or a news category. You can learn more about personalization by logging onto www.SYNCMyRide.com. 
Push to interrupt  Press the voice button at any time while connected to SYNC Services to interrupt a voice prompt or an audio clip and say your voice command. 
Portable  Your subscription is associated with your Bluetooth-enabled cellular phone number, not your VIN (Vehicle Identification Number). You can pair and connect your phone to any vehicle equipped with SYNC Services and continue enjoying your personalized services.  You can even access your account outside your vehicle. Just use the number on your phone's call history. Traffic and Directions features do not function properly but information services and the 411 connect and text message features are available.