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Message  Message and Description 
AM
FM
SIRIUS
CD
USB
Touch this button to scroll down for more options, for example SD Card and USB 
These buttons change with the media mode you are in. 
Radio memory presets. 

Note:  Some features may not be available in your area. Contact an authorized dealer for more information.
You can access these options using the touchscreen or voice commands.
AM/FM Radio
The following controls are available for AM/FM radio

Item  Action and Description 
AM
Touch either tab to listen to the radio. To change between AM and FM presets, just touch the AM or FM tab. 
FM
Presets
Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished. 
HD Radio
Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter. 
Options
Touch this button to make adjustments to your audio settings. 
Scan
Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on. 
Direct Tune
Touch this button to manually enter the desired station number. Touch Enter when you are done. 

Options
You can make adjustments to the following options:

Menu Item  Action and Description 
Sound Settings
Touch this button to adjust settings for: 
Bass
Midrange
Treble
Set Balance and Fade
DSP
Occupancy Mode
Speed Compensated Volume
Set PTY for Seek / Scan
This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. 
RDS Text Display
This allows you to view the information broadcast by FM stations. 
AST
AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location. 
TAG Button
This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter. 

Note:  Your vehicle may not have all these sound settings.
HD Radio™ Information (If Available)
Note:  HD Radio broadcasts are not available in all markets.
HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.
When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
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The HD logo either blinks when acquiring a digital station, and then stays solid when digital audio is playing, or is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.
TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on.
To turn the feature on and use it, select AM or FM and the select:

Message  Action and Description 
Options
 
TAG Button
 
On
When you hear a song you want to tag, select: 
TAG  The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.  When you access iTunes with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca 

When HD Radio broadcasts are active, you can access the following functions:

Message  Action and Description 
Scan
Allows you to hear a brief sampling of all available stations. Press this buttons again to listen to a station.This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast. 
Presets
Allows you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal. 

Note:  As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting

Potential reception issues 
Reception area  If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength. 
If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again. 
Station blending  When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound. 

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

Potential station issues 
Issues  Cause  Action 
Echo, stutter, skip or repeat in audio.  Increase or decrease in audio volume.  This is poor time alignment by the radio broadcaster.  No action required. This is a broadcast issue. 
Sound fading or blending in and out.  The radio is shifting between analog and digital audio.  No action required. The reception issue may clear up as you continue to drive. 
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune   The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available.  No action required. This is normal behavior. Wait until the audio is available. 
Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune.  The previously stored multicast preset or direct tune is not available in your current reception area.  No action required. The station is not available in your current location. 
Text information does not match currently playing audio.  Data service issue by the radio broadcaster.  Fill out the station issue form at http://www.ibiquity.com/automotive/report_radio_station_experiences 
There is no text information shown for currently selected frequency.  Data service issue by the radio broadcaster.  Fill out the station issue form at http://www.ibiquity.com/automotive/report_radio_station_experiences 
HD2-HD7 stations not found when you press Scan   This selection disables HD2-HD7 channel search.  No action required. This is normal behavior. 

HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
Radio Voice Commands
 
Press the voice button and when prompted say:

Voice command  Action and Description 
Radio
Then you can say a command similar to the following:  
FM
Say a frequency or preset. 
Off
Help

SIRIUS® Satellite Radio (If Activated)
To turn the feature on press the lower left corner of the touchscreen, and then select:

Menu Item  Action and Description 
SIRIUS
You can then select any of the following:  
Presets
Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished. 
Alerts
Save the current song, artist, or team as a favorite.  If you are listening to music, you can save the song or artist, so the system can alert you when they are playing on a satellite radio channel. If you are listening to a sporting event, you can save your favorite teams so the system can alert you when they are playing on a satellite radio channel. You can also edit alerts or turn alerts on or off.  When an alert appears on the screen, you can choose to tune to the channel, cancel the alert or turn off alerts. 
Replay
Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio.  While in replay mode:  Press and release the seek buttons to hear the previous or next song.  Press and hold the seek buttons to reverse or fast forward in the current track.  Press play or pause to play or pause the audio.  Press the button again to return to live audio. 
Scan
Touch this button to hear a brief sampling of channels. 
Browse
Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to. 

Note:  SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation.
Browsing Controls

Message  Action and Description 
Skip
Touch this button if you want to skip this channel. 
Lock
Touch this button if you do not want anyone to listen to this channel. 
Title
Touch this button to see song titles playing on other stations. 
Artist
Touch this button to see artists playing on other stations. 
Channel
Touch this button to see a list of all the channel names. 

Options
Touch this button to view and adjust various media settings.

Message  Message 
Sound Settings
Touch this button to adjust settings for: 
Bass
Midrange
Treble
Set Balance and Fade
DSP
Occupancy Mode
Speed Compensated Volume
Set Category for Seek/Scan
This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category. 
Parental Lockout
This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234. 
Artist / Title / Team Alerts
This feature allows you turn alerts on and off. 
Electronic Serial Number (ESN)
SIRIUS requires this number when communicating with you about your account. 
Direct Tune
Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done 

Note:  Your vehicle may not have all these sound settings.
SIRIUS Satellite Radio Information
Note:  SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
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SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.
Note:  This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
Satellite Radio Electronic Serial Number (ESN)
You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, touch the bottom left corner of the touchscreen, then select:

Message 
SIRIUS
Options

SIRIUS Satellite Radio Reception Factors and Troubleshooting

Potential reception issues 
Antenna obstructions  For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible. 
Terrain  Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception.  
Station overload  When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute. 
Satellite radio signal interference  Your display may show ACQUIRING... to indicate the interference and the audio system may mute. 


Troubleshooting tips 
Message  Cause  Action 
Acquiring…
Radio requires more than two seconds to produce audio for the selected channel.  No action required. This message should disappear shortly. 
Satellite antenna fault
There is an internal module or system failure present.  If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service. 
SIRIUS system failure
Invalid Channel
The channel is no longer available.  Tune to another channel or choose another preset. 
Unsubscribed Channel
Your subscription does not include this channel.  Contact SIRIUS at 1-888-539-7474 to subscribe to the channel, or tune to another channel. 
No Signal
The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna.  The signal is blocked. When you move into an open area, the signal should return. 
Updating…
Update of channel programming in progress.  No action required. The process may take up to three minutes. 
Questions? Call
Your satellite service is no longer available.  Contact SIRIUS at 1-888-539-7474 to resolve subscription issues. 
1-888-539-7474
None found
All the channels in the selected category are either skipped or locked.  Use the channel guide to turn off the Lock or Skip function on that station. 
Check Channel Guide
Subscription Updated
SIRIUS has updated the channels available for your vehicle.  No action required. 

SIRIUS Satellite Radio Voice Commands
  If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel controls. You will hear a prompt, you can then say any of the commands in the following table.
If you are not listening to SIRIUS satellite radio, press the voice button and, after the tones press the voice button and when prompted say:

Voice command 
Sirius
You can then say any of the following or a similar command:  
SAT 1
Sports Games
Tune
Help
You can also say the name of any Sirius station, such as “The Highway” or “Deep Tracks”, to listen to that station. 

CD
To access, press the lower left corner on the touchscreen, then select:

Menu Item 
CD

Insert your CD then select:

Menu Item  Action and Description 
Repeat
Touch this button to repeat the currently playing track, all tracks on the disc or switch the feature off if already on. 
Shuffle
Touch this button to play the tracks or entire albums in random order, or switch the feature off if already on. 
Scan
Touch this button to hear a brief sampling of all available tracks. 
More Info
Touch this button to see disc information. 
Browse
Touch this button to look through all available CD tracks. 

To adjust the Sound Settings, select:

Menu Item 
Options
Sound Settings
Then any of the following:  
Bass
Midrange
Treble
Set Balance and Fade
Occupancy Mode
EQ Mode
Speed Compensated Volume

Note:  Your vehicle may not have all these sound settings.
CD Voice Commands
If you are listening to a CD, press the voice button on the steering wheel controls. When prompted, say any of the following commands.
If you are not listening to a CD, press the voice button and, after the tone, say:

Voice command 
CD Player

When listening to a CD you can say many commands. Following are a few examples of what you can say.

Voice command 
Play
Pause
Next Track
Previous Track
Help

*This applies to WMA or MP3 files only.
SD Card Slot and USB Port
The SD card slot and USB port are located in the Media Hub. See  Media Hub
SD Card
Note:  Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage.
Note:  The navigation system also uses this card slot. See  Navigation
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To access and play music from your device, press the lower left corner of the touchscreen.
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SD logo is a trademark of SD-3C, LLC.
USB Port
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To access and play music from your device, press the lower left corner of the touchscreen.
This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.
Playing Music from Your Device
Note:  The system is capable of indexing up to 30,000 songs.
Insert your device and select:

Message  Action and Description 
USB
Once the system recognizes your USB or SD card you can then select from the following options: 
SD Card
Repeat
This feature replays the currently playing song or album. 
Shuffle
Touch this button to play music on the selected album or folder in random order. 
Similar Music
This feature allows you to choose music similar to what is currently playing. 
More Info
Touch this button to see disc information, for example current track, artist name, album and genre. 
Options
Touch this button to view and adjust various media settings. 

Sound
You can adjust the settings for:

Message  Action and Description 
Sound Settings
Bass
Midrange
Treble
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume
Media Player Settings
Allows you to select more settings, which is under Media Player. See  Settings.   
Device Information
Displays software and firmware information about the currently connected media device. 
Update Media Index
Indexes your device when you connect it for the first time and each time the content changes (for example adding or removing tracks) to make sure you have the latest voice commands available for all media on the device. 

Note:  Your vehicle may not have all these sound settings.
Browse
This feature allows you to view the contents of the device. It also allows you to search by categories, for example genre, artist or album.
If you want to view song information, for example Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.
You can also select:

Message  Action and Description 
What’s Playing?
To hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request. 

USB and SD Card Voice Commands
 
Press the voice button and when prompted say:

Voice command 
SD Card
USB
Then commands such as the following:  
Browse
Next Track
Pause
Play
Say the name of what you would like to listen to such as a band, song, album or playlist. 
Play Artist ___
*  
Play Song ___
*  
Similar Music
Help

* ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles" or "Play song Penny Lane".
Supported Media Players, Formats and Metadata Information
SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC.
It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.
If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as unknown.
Bluetooth Audio
The system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cell phone.
To access, press the lower left corner on the touchscreen, then select:

Message 
BT Stereo

Bluetooth Audio Voice Commands
  The voice system allows you to control your media with a simple voice command. For example to change songs, press the voice button and follow the system prompts.