WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

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Item  Message 
Phone
Navigation
Climate
Settings
EV Information   *  
Home
Information
Entertainment

* Hybrid vehicles only.
This system uses a four-corner strategy to provide quick access to several vehicle features and settings. The touchscreen provides easy interaction with your cell phone, entertainment, information and system settings. The corners display active modes within the menus, for example; your cell phone's status.
Note:  Some features are not available while your vehicle is moving.
Note:  You can access the entertainment features for 30 minutes after you switch the ignition off, and no doors are opened.
PHONE
Press to select any of the following:

Message 
Phone
Quick Dial
Phonebook
History
Messaging
Settings

Navigation
Press to select any of the following:

Message 
My Home
Favorites
Previous Destinations
Point of Interest
Emergency
Street Address
Intersection
City Center
Map
Edit Route
Cancel Route

Climate
Press the corresponding icons to control the following options:
  • Driver Settings
  • Recirculated Air
  • Auto
  • Dual
  • Passenger Settings
  • A/C
  • Defrost
Settings
 
Press to select any of the following:

Message 
Clock
Display
Sound
Vehicle
Settings
Help

EV Information
  Press to access features specific to your hybrid or plug-in hybrid electric vehicle.
Home
  Press to access the home screen.
Note:  Depending on your vehicle’s option package and software, the screens may vary in appearance from the descriptions in this section. The features may also be limited depending on the market. Check with an authorized dealer for availability.
Information
 
Press to select any of the following:

Message 
Services
Travel Link
Alerts
Calendar
Apps
Where Am I?

ENTERTAINMENT
Press to select any of the following:

Message 
AM
FM
SIRIUS
CD
USB
BT Stereo
SD Card

Using the Audio Controls
Depending on your vehicle, it may also have the following controls:

Message  Action and Description 
Power
Switch the media features on or off. 
Vol:
Adjust the volume of playing media. 
Tune  Use as you normally would in media modes. 
Eject  Eject a CD from the entertainment system. 
Display
Press this button to switch the display screen off. Press again, or touch the screen to switch the display screen on. 
Source  Touch the control repeatedly to switch between media modes. 
Sound
Adjust the settings for: 
Bass
Treble
Midrange
Set Balance and Fade
DSP
EQ Mode
Speed Compensated Volume

Using the Steering Wheel Controls
Depending on your vehicle, it may also have the following controls:

Control  Action and Description 
VOL  Adjust the volume of playing media. 
Voice  Press to start a voice session. Press again to interrupt a voice prompt and begin speaking. Press and hold to end an active voice session. 
Seek and Call Accept  Use as you normally would in media and phone modes. 
Seek and Call Reject  Use as you normally would in media and phone modes. 

Using the Touchscreen
  • Make sure your hands are clean and dry.
  • Press firmly on the center of a control graphic or menu item.
  • Keep metal objects or other conductive material away from the surface of the touchscreen.
Cleaning the Touchscreen Display
Use a dry, clean, soft cloth. If dirt or fingerprints are still visible, apply a small amount of alcohol to the cloth. Do not pour or spray alcohol onto the display. Do not use detergent or any type of solvent to clean the display.
Support
The SYNC support team is available:
  • Monday-Saturday, 8:30am-8:00pm EST.
  • United States: 1-888-270-1055
  • Canada: 1-800-565-3673
Note:  Times are subject to change due to holidays.
Safety Information
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

  • Do not attempt to service or repair the system. Have your vehicle checked by an authorized dealer.
  • Do not operate media devices if the power cables are broken or damaged.
  • Make sure the power cables do not interfere with the safe operation of your vehicle's controls or affect your safe driving abilities.
  • Some SYNC functions are speed-dependent. Their use is limited to when your vehicle is traveling at speeds below 5  km/h.
Make sure that you review your device's manual before using it with SYNC.
Speed-restricted Features
Some features of this system are restricted from use unless your vehicle is stationary.
  • Screens crowded with information, for example: Point of Interest reviews and ratings SIRIUS Travel Link sports scores Movie times Ski conditions.
  • Any action that requires keyboard use, for example: entering a navigation destination or editing information.
  • All lists are limited, for example: phone contacts.
See the following chart for more specific examples.

Speed-restricted Features 
Cell phone  Pairing a cell phone 
Adding or editing phonebook contacts 
Phone contacts and recent phone call entries 
System Functionality  Enabling Valet Mode 
Editing settings while the rear view camera or active park assist are active 
Wi-Fi and Wireless  Editing wireless settings 
Editing the list of wireless networks 
Photos and Graphics  Adding or editing wallpaper 
Text Messages  Composing text messages 
Viewing received text messages 
Editing preset text messages 
Navigation  Using the keyboard to enter a destination 
Demo navigation route 
Adding or editing Address Book or Avoid Area entries 

Privacy Information
When you connect a cell phone to SYNC, the system creates a profile within your vehicle that links to that cell phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cell phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
The cellular profile, media device index, and development log remain in your vehicle unless you delete them, and are generally accessible only in your vehicle when your cell phone or media player is connected. If you no longer plan to use the system or your vehicle, we recommend you carry out a Master Reset to erase all stored information.
System data cannot be accessed without special equipment and access to your vehicle's SYNC module. Ford Motor Company and Ford of Canada do not access the system data for any purpose other than as described without consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist®, Vehicle Health Report, and Traffic, Directions and Information.
Accessing and Adjusting Modes Through Your Right Vehicle Information Display
Missing Image The display is located on the right side of your instrument cluster (A). You can use your steering wheel controls to view and make minor adjustments to active modes without taking your hands off the wheel. For example:
  • In Entertainment mode, you can view what is now playing, change the audio source, select memory presets and make some adjustments.
  • In Phone mode, you can accept or reject an incoming call.
  • If your vehicle is equipped with Navigation, you can view the current route or activate a route.
  • In Efficiency Leaves mode, you can learn how your vehicle informs you of your driving efficiency. Press OK to exit the menu.
Missing Image
Use the OK and arrow buttons on the right side of your steering wheel to scroll through the available modes.
The selection menu expands and different options appear.
  • Press the up and down arrows to scroll through the modes.
  • Press the right arrow to enter the mode.
  • Press the left or right arrows to make adjustments within the chosen mode.
  • Press OK to confirm your selection.
Note:  If your vehicle is not equipped with Navigation, Compass appears in the display instead of Navigation. If you press the right arrow to go into the Compass menu, you can see the compass graphic. The compass displays the direction in which the vehicle is traveling, not true direction (for example, if the vehicle is traveling west, the middle of the compass graphic displays west; north displays to the left of west though its true direction is to the right of west).
Using Voice Commands
This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.
When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice command session (such as Listening, Success, Failed, Paused or Try Again).
How to Use Voice Commands
  The following are some of the voice commands that you can say at any time during a voice command session.
Press the voice button and when prompted say:

Voice command 
Main Menu
What Can I Say
Previous Page
Go Back
Help

Helpful Hints
  • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken voice commands.
  • After pressing the voice command icon, wait until after the tone sounds and a message appears before saying a voice command. Any voice command spoken prior to this does not register with the system.
  • Speak naturally, without long pauses between words.
  • At any time, you can interrupt the system while it is speaking by pressing the voice command icon.
Accessing a List of Available Voice Commands
To access a list of available voice commands you can do either of the following.
Using the touchscreen, press:

Menu Item 
Settings
Help
Voice Command List

Using the steering wheel control, press the voice button and when prompted say one of the following:

Voice Commands 
List of Commands
Radio List of Commands
Phone List of Commands
Voice Instructions List of Commands

Voice Command Settings
These allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.

Menu Item  Action and Description 
Interaction Mode
Novice
In this mode the system provides detailed interaction and guidance. 
Advanced
This mode has less audible interaction and more tone prompts. 
Confirmation Prompts
The system uses these short questions to confirm your voice command. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm a voice command. 
Phone Candidate Lists
Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command 
Media Candidate Lists

Using the touchscreen, press the settings icon, then press:

Menu Item 
Voice Settings
Voice Control
Select from the following:  
Interaction Mode
Confirmation Prompts
Media Candidate Lists
Phone Candidate Lists
Voice Control Volume

Using Voice Commands with the Touchscreen Options
The voice command system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is available only when the system displays a list of candidates generated during a voice command session. For example, this can be used when entering a street address or trying to call a contact from a cell phone paired to the system.