Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing a Phone for the First Time
Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.
Note:  SYNC can support downloading up to approximately 4000 entries per Bluetooth-enabled cellular phone.
Note:  Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission.
Using the Audio System
Note:  To scroll through the menus, press the up and down arrows on your audio system.
  1. Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.
  1. Press the PHONE button. When the audio display indicates there is no paired phone, select the option to add.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your phone to start the pairing process.
  1. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. Your phone is now paired and the display indicates that the pairing was successful. If you are prompted to enter a PIN on your device, enter the PIN displayed on the screen. The display indicates when the pairing is successful.
Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Using Voice Commands
Missing Image  Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.
Press the voice and when prompted say:

Voice Command  Action and Description 
(pair ([Bluetooth] device | phone | Bluetooth audio) | add phone)
Follow the instructions on the audio display. 

You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is.
The commands that have [ ] around the word means that the word is optional.
Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Pairing Subsequent Phones
Note:  Make sure to switch on the ignition and the radio. Shift the transmission into park (P) for automatic transmission or first gear for manual transmission.
Note:  To scroll through the menus, press the up and down arrows on your audio system.
  1. Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.
  1. Press the PHONE button.
  1. Select the option for Bluetooth Devices.
  1. Press the OK button.
  1. Select the option to add. This starts the pairing process.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your device.
  1. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. Your phone is now paired and the display indicates that the pairing was successful. If you are prompted to enter a PIN on your device, enter the PIN displayed on the screen. The display indicates when the pairing is successful.
SYNC may prompt you with more cell phone options. Your cell phone may also prompt you to give SYNC permission to access information. For more information on your cell phone’s capability, see your cell phone’s manual and visit the website.
Phone Voice Commands
Missing Image  Press the voice button. When prompted, say any of the following:

Voice Command 
(phone | Blackberry | iPhone)
Then say any of the following: 
call (___)
call ___ at home
call ___ ((in|at) [the] office | at work)
call ___ on (cell | mobile)
call ___ on other
dial [[a] number]
1 
([go to] privacy | transfer to phone | privacy on)
2 
(hold call [on] | place call on hold)
2 
join (calls | call)
2 
mute call [on]
2 
(mute call off | un-mute call)
2 
(turn ringer on | silent mode off)
(turn ringer off | silent mode [on])
[text] (messages | message)
3 
help

___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Home".
1 See Dial table below.
2 These commands are only valid while in a phone call.
3 See the text message table below.
Dial Commands
Press the voice button and when prompted say any of the following commands:

Voice Commands 
411 (four-one-one), 911 (nine-one-one) 
700 (seven hundred) 
800 (eight hundred) 
900 (nine hundred) 
Clear (deletes all entered digits) 
Delete (deletes last set of digits entered) 
Number <0-9> 
Plus 
Pound (#) 
Star (*) 

Note:  To exit dial mode, press and hold the phone button or press any button on the audio system.
To access text messages say:

Voice Command 
[text] (messages | message)
Then say any of the following: 
(listen to | read) ([text] message)
forward (text | [text] message)
reply to (text | [text] message)
call [sender]

Phonebook Hints
To hear how the SYNC system speaks a name browse phonebook, select a contact and press:

Menu Item 
Hear it

Changing Devices Using Voice Commands
Using SYNC, you can easily access multiple phones, ipods, or USB devices. to switch devices say:

Voice Command 
(connect | device) ___
You can state the name of the desired device, such as “My iPhone”,“My Galaxy” or“My iPod”. SYNC may ask you to confirm the type of device (Phone, USB, or Bluetooth Audio). 

Making Calls
Missing Image 
Press the voice button. When prompted, say:

Voice Command 
call [[a] name]
dial [[a] number]
SYNC prompts you to say the numbers that you wish to dial. After you say the numbers, the system confirms it. You can then say: 

When the system has stated the number, you say any of the following:

Voice Command 
(dial | send)
This initiates the call. 
(delete | correct)
This erases the spoken digits. 

To end the call, press the end call button on the steering wheel or select the end call option in the audio display.
Receiving Calls
Accepting calls
When receiving a call, you can answer the call by pressing the accept call button on the steering wheel or use the screen.
To use the screen to accept a call select:

Menu Item 
Accept

Rejecting Calls
When receiving a call, you can reject the call by pressing the reject call button on the steering wheel or use the screen.
To use the screen to reject a call select:

Menu Item 
Reject

Ignore the call by doing nothing.
Phone Options during an Active Call
During an active call, you have more menu features that become available, such as putting a call on hold or joining calls.
To access this menu, choose one of the options available at the bottom of the audio display or select More to choose from the following options:

Menu Item  Description and action 
Mic. off
Switch your vehicle's microphone off. To switch the microphone on, select the option again. 
Privacy
Switch a call from an active hands-free environment to your cellular phone for a more private conversation. When selected, the audio display indicates the call is private. 
Hold
Put an active call on hold. When selected, the audio display indicates the call is on hold. 
Dial a number
Enter numbers using the audio system's numeric keypad (for example, numbers for passwords). 
Join calls
Join two separate calls. The system supports a maximum of three callers on a multiparty or conference call.  1. Select the More option.  2. Access the desired contact through the system or use voice commands to place the second call. Once actively in the second call, select the More option.  3. Scroll to the option to join calls and press the OK button. 
Phonebook
Access your phonebook contacts.  1. Select the More option.  2. Scroll to the option for phonebook and press the OK button.  3. Scroll through your phonebook contacts.  4. Press the OK button again when the desired contact appears in the audio display.  5. Press the OK button or dial button to call the selection. 
Call History
Access your call history log.  1. Select the More option.  2. Scroll to the option for call history and press the OK button.  3. Scroll through your call history options (incoming, outgoing or missed).  4. Press the OK button again when the desired selection appears in the audio display.  5. Press the OK button or dial button to call the selection. 

Accessing Features through the Phone Menu
You can access your call history, phonebook, sent text messages, as well as access phone and system settings.
  1. Press the PHONE button to enter the phone menu.
  1. Select one of the options available.

Display   Description and action 
Dial a number
Enter numbers using the audio system's numeric keypad. 
Phonebook
Access your downloaded phonebook.  1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to access an alphabetical category quickly. You can also use the letters on the audio system's numeric keypad to jump in the list.  2. Scroll through your phonebook contacts.  3. Press the OK button again when the desired selection appears in the audio display.  4. Press the OK button or dial button to call the selection. 
Call History
Access any previously dialed, received or missed calls.  1. Press the OK button to select.  2. Scroll to select incoming, outgoing or missed calls. Press the OK button to make your selection.  3. Press the OK button or dial button to call the selection. 
Speed Dial
Select 1 of 10 speed dial entries. To set a speed dial entry, go to the phonebook and then press and hold one of the numbers on the audio system's numeric keypad. 
Text messaging
Send, download and delete text messages. 
BT Devices
Access the option for Bluetooth Device menu listings (add, connect, set as primary, on or off, delete). 
Phone settings
View various settings and features on your phone. 

Text Messaging
Note:  This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.
Receiving a Text Message
Note:  This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.
Note:  This is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
When a new message arrives, an audible tone sounds and the audio display indicates you have a new message.
To hear the message you can say:

Voice command  Description and action 
(listen to | read) ([text] message)
Select this option to have the system read the message to you. 

Using the screen you also have the following options:

Menu Item  Description and action 
Ignore
Select this option, or do nothing, and the message goes into your text message inbox. 
View
Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages. For additional options select: 
More...
If you select this option, use the arrow button to scroll through the following options: 
Reply to sender
Press the OK button to access, and then scroll through a list of pre-defined messages to send. 
Call sender
Press the OK button to call the sender of the message. 
Forward msg.
Press the OK button to forward the message to anyone in your phonebook or call history. You can also choose to enter a number. 

Sending, Downloading and Deleting Your Text Messages
  1. Press the PHONE button.
  1. Select the text messaging option, and then press the OK button.
Choose from the following options:

Menu Item  Description and action 
New
Allows you to send a new text message based on a pre-defined set of 15 messages. 
View
Allows you to read the full message and, in addition, provides the option to have the system read the message to you. To go to the next message, select the More option. This allows you to reply to the sender, call the sender or forward the message. 
Delete
Allows you to delete current text messages from the system (not your cellular phone). The audio display indicates when the system has deleted all your text messages. 
More...
Allows you to delete all messages or manually trigger a download of all unread messages from your cellular phone. 

Sending a Text Message
Note:  You can only send a text message to one recipient at a time.
  1. Select the send option when the desired selection highlights in the audio display.
  1. Select the confirmation option when the contact appears.
  1. Press the OK button again to confirm when the system asks if you want to send the message. A pre-defined signature appears on each text message.
Note:  You can send text messages either by choosing a contact from the phonebook and selecting the text option from the audio display or by replying to a received message in the inbox.
Accessing Your Phone Settings
These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone and text message notification, modify your phonebook, and set up automatic download.
  1. Press the PHONE button.
  1. Scroll until the phone settings option appears, and then press the OK button.
Scroll to select from the following options:

Menu Item  Description and action 
Set as master
If this option is checked, the system uses the cellular phone as the master when there is more than one cellular phone paired to the system. This option can be changed for all cellular phones (not only the active phone) using the Bluetooth Devices menu. 
Phone status
See the cellular phone name, provider name, cellular phone number, and signal level. When done, press the left arrow buttons to return to the phone status menu. 
Set ringtone
Select which ringtone sounds during an incoming call (one of the system's tones or your cellular phone's). If your phone supports in-band ringing, your phone's ringtone sounds when you choose the cellular phone ringtone option.  1. Press the OK button to select and scroll to hear each ringtone.  2. Press the OK button to select a ringtone. 
Text msg notify
Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to switch the audible tone off or on. 
Phonebook pref.
Modify the contents of your phonebook (such as add, delete or download). Press the OK button to select and scroll between the choices in the phonebook preferences table below. 


Menu Item  Phonebook preferences 
Add contacts
Push the desired contacts on your cellular phone. See your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook. 
Delete
When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings. 
Download now
Press the OK button to select and download your phonebook to the system. 
Auto-download
When automatic download is on, the system deletes any changes (additions or deletions) saved in the system since your last download. 
When automatic download is off, the system does not download your phonebook when your cellular phone connects to SYNC. 
You can only access your phonebook, call history and text messages when your paired cellular phone connects to the system. Check or uncheck this option to download your phonebook automatically each time your phone connects to the system. Download times are phone-dependent and quantity-dependent. 
Sorting Pref.
Enabling this feature allows you to select how your contacts are displayed. You can select: 
First/Last name
Last/First name

Bluetooth Devices
The Bluetooth Devices menu allows you to add, connect and delete devices as well as set a phone as primary.
  1. Press the PHONE button.
  1. Scroll until Bluetooth Devices appears, and then press the OK button.
Select from the following options:

Menu Item  Description and action 
Add
Pair additional phones to the system.  1. Select the option to add to start the pairing process.  2. When a message to begin pairing appears in the audio display, search for SYNC on your phone. See your phone's manual if necessary.  3. When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone. Skip the next step. If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the screen. The display indicates when the pairing is successful.  4. When the option to set the phone as primary appears, select either yes or no.  5. SYNC may prompt you with more cell phone options. Your cell phone may also prompt you to give SYNC permission to access information. For more information on your cell phone’s capability, see your cell phone’s manual and visit the website. 
Delete
Select the delete option and confirm when the system asks to delete the selected device. After deleting a phone from the list, you have to repeat the pairing process to pair it again. 
Master
The system attempts to connect with the primary cellular phone each time you switch on the ignition. When you select a cellular phone as primary, it appears first in the list, marked with an asterisk. Set a previously paired phone as master by selecting the master option and confirming it as the primary. 
Conn.
Connect a previously connected phone. You can only have one phone connected at a time to use the phone's functionality. When you connect another phone, the previous phone disconnects from the telephone services. The system allows you to use different Bluetooth devices for the cellular phone functionality and the Bluetooth audio music playback feature at the same time. 
Discon.
Disconnects the selected cellular phone. Select this option and confirm when asked. After disconnecting a phone, you can reconnect it again without repeating the full pairing process. 

System Settings
  1. Press the MENU button.
  1. Select the SYNC settings option, and then press the OK button.
Scroll to select from the following options:

Display  Description and action 
Bluetooth on
Check or uncheck this option to switch the system's Bluetooth interface off or on. Select this option, and then press the OK button to change the option's status. 
Set defaults
Return to the factory default settings without erasing your indexed information (such as phonebook, call history, text messages and paired devices). Select this option and confirm when prompted in the audio display. 
Master reset
Completely erase all information stored in the system (such as phonebook, call history, text messages and paired devices) and return to factory default settings. 
Install on SYNC
Install downloaded applications or software updates. Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB drive in order to finish an installation successfully. 
System info
Display the system's version numbers as well as its serial number. Press the OK button to select. 
Voice settings
The voice settings submenu contains various options. See  Using Voice Recognition.   
Browse USB
Browse the actual menu structure of the connected USB device. Press the OK button and use the up and down arrow buttons to scroll through the folders and files. Use the left or right arrow buttons to enter or leave a folder. You can select media content for playback from this menu. 

2016 Mustang Owner's Manual