Condition  Potential causes 
I cannot create a MyKey.  · The key or transmitter used to start the vehicle does not have admin privileges.  · Vehicles with keyless start: Make sure you place the transmitter into the backup slot.  See  Passive Anti-Theft System.    · The key or transmitter used to start the vehicle is the only admin key. There always has to be at least one admin key.  · SecuriLock passive anti-theft system is disabled or in unlimited mode. 
I cannot program the configurable settings.  · The key or transmitter used to start the vehicle does not have admin privileges.  · There are no MyKeys programmed to the vehicle.  See  Creating a MyKey.   
I cannot clear the MyKeys.  · The key or transmitter used to start the vehicle does not have admin privileges.   · No MyKeys are created.   See  Creating a MyKey.   
I lost the only admin key.  · Purchase a new key or transmitter from your authorized dealer. 
I lost a key.  · Program a spare key or transmitter. You may need to see your authorized dealer.  See  Passive Anti-Theft System.   
MyKey distances do not accumulate.  · The MyKey user is not using the MyKey.  · An admin key holder cleared the MyKeys and created new MyKeys.  · The key system has been reset.