WARNING   WARNING:  The system is designed to aid the driver. It is not intended to replace your attention and judgment. You are still responsible to drive with due care and attention.
WARNING   WARNING:  At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death.
WARNING   WARNING:  The system may not function if the sensor is blocked.
WARNING   WARNING:  The sensor may incorrectly track lane markings as other structures or objects. This can result in a false or missed warning.
WARNING   WARNING:  In cold and severe weather conditions the system may not function. Rain, snow and spray can all limit sensor performance.
WARNING   WARNING:  Large contrasts in outside lighting can limit sensor performance.
WARNING   WARNING:  The system will not operate if the sensor cannot track the road lane markings.
WARNING   WARNING:  If damage occurs in the immediate area surrounding the sensor, have your vehicle checked as soon as possible.

Note:   The system works above 65 km/h (40 mph).
Note:   The system works as long as the camera can detect one lane marking.
Note:   The system may not function if the camera is blocked or there is damage to the windshield.
Note:   When Aid mode is on and the system detects no steering activity for a short period, the system will alert you to put your hands on the steering wheel. The system may detect a light grip or touch on the steering wheel as hands off driving.
The system notifies you to stay in your lane through the steering system and the instrument cluster display when the front camera detects an unintentional drift out of your lane is likely to occur. The system automatically detects and tracks the road lane markings using a camera mounted behind the interior rear view mirror.
Switching the System On and Off
Note:   The system on or off setting is stored until it is manually changed, unless a MyKey is detected. If the system detects a MyKey it defaults to on and the mode is set to Alert.
Note:   If a MyKey is detected, pressing the button will not affect the on or off status of the system.
Lane Keeping Aid Indicator  Press the button on the steering wheel stalk to switch the system on or off.
System Settings
The system has optional setting menus available. To view or adjust the settings,   See   General Information.  The system stores the last-known selection for each of these settings. You do not need to readjust your settings each time you turn on the system.
Mode: This setting allows you to select which of the system features you can enable.
Lane Keeping Assist Alert
Alert only – Provides a steering wheel vibration when the system detects an unintended lane departure.
Lane Keeping System Aid
Aid only – Provides an assistance steering torque input toward the lane center when the system detects an unintended lane departure.
Lane Keeping System Alert and Aid
AAlert
BAid
Alert + Aid – Provides an assistance steering torque input toward the lane center. If your vehicle continues drifting out of the lane, the system provides a steering wheel vibration.
Note:   The alert and aid diagrams illustrate general zone coverage. They do not provide exact zone parameters.
Intensity: This setting affects the intensity of the steering wheel vibration used for the alert and alert + aid modes. This setting does not affect the aid mode.
  • Low
  • Normal
  • High
System Display
Lane Keeping System Display
When you switch on the system, an overhead graphic of a vehicle with lane markings will display in the information display. If you select aid mode when you switch on the system, a separate white icon will also appear or in some vehicles arrows will display with the lane markings.
When you switch off the system, the lane marking graphics will not display.
While the system is on, the color of the lane markings will change to indicate the system status.
Gray: Indicates that the system is temporarily unable to provide a warning or intervention on the indicated side(s).
Green: Indicates that the system is available or ready to provide a warning or intervention, on the indicated side(s).
Yellow: Indicates that the system is providing or has just provided a lane keeping aid intervention.
Red: Indicates that the system is providing or has just provided a lane keeping alert warning.
Instances where a lane boundary may be suppressed:
  • Lane markings on the road may not be detected by the sensor.
  • You turn the direction indicator for that side of your vehicle on.
  • If you apply direct steering, accelerate fast or brake hard.
  • Your vehicle speed is outside the operating limits.
  • If there is an anti-lock brake or stability control intervention.
  • Narrow lane width.
If the lane markings in the display turn red or you feel a vibration through the steering wheel you must take immediate and safe action to align your vehicle. Correct any unintended lane drift immediately.
The system may not automatically correct lane positioning in any of the following conditions:
  • High winds.
  • Uneven road surfaces.
  • Heavy or uneven loads.
  • Low tire pressure.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
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Central African Republicssacrc@ford.com
Chadssacrc@ford.com
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New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
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Palauapemcrc@ford.com
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Philippines02-88669408emailus@ford.com
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Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
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Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
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Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
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ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
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CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
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Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
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Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
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Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com