Hands-free calling is one of the main features of SYNC.While the system supports a variety of features, many are dependent on your cell phone's functionality.
At a minimum, most cell phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features such as text messaging using Bluetooth and automatic phonebook download are cell phone dependent features. To check your cell phone's compatibility, refer to your device's manual or visit the regional Ford website.
Pairing a Cell Phone For the First Time
Wirelessly pairing your cell phone with the system allows you to make and receive hands-free calls.
Note:   You must switch the ignition and radio on.
Note:   To scroll through the menus, press the up or down arrows on your audio system.
  1. Make sure the Bluetooth feature on your cell phone is switched on before starting the search. Refer to your device's manual if necessary.
  1. Press the PHONE button. When the audio display indicates that no phones are paired, select the option to add.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your cell phone to start the pairing process.
  1. Select SYNC on your cell phone.
  1. Wait until the PIN appears on the phone display. Compare the PIN on the phone with the PIN shown in the audio display and accept the request on the phone and the vehicle display. The display indicates when the pairing is successful.
Note:   In some cases the phone will request to enter a PIN. Enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
Depending on your cell phone's capability and your market, the system may prompt you with questions such as setting the current cell phone as the primary cell phone (the cell phone the system automatically tries to connect with first when you switch the ignition on) or downloading your phonebook.
Missing Image  The information display may show your cell phone's battery charge level and signal strength.
Using Voice Commands
Missing Image  Make sure to switch on your phone's Bluetooth feature before starting the search. See your device's manual if necessary.
Press the voice button and when prompted say:

Voice Command   Action and Description  
(pair ([Bluetooth] device | phone | Bluetooth audio) | add phone)
Follow the instructions on the audio display.  

Words in square brackets [ ] are optional and do not have to be spoken for the system to understand the command.
Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Phone Voice Service
Press and hold the voice button to use this feature if supported by the connected device.
Pairing Subsequent Cell Phones
Wirelessly pairing your cell phone with the system allows you to make and receive hands-free calls.
Note:   You must switch the ignition and radio on.
Note:   To scroll through the menus, press the up or down arrows on your audio system.
  1. Make sure the Bluetooth feature on your cell phone is switched on before starting the search. Refer to your device's manual if necessary.
  1. Press the PHONE button.
  1. Select the option for Bluetooth devices.
  1. Press the OK button.
  1. Select the option to add. This starts the pairing process.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your device to start the pairing process.
  1. Select SYNC on your cell phone.
  1. Wait until the PIN appears on the phone display. Compare the PIN on the phone with the PIN shown in the audio display and accept the request on the phone and the vehicle display. The display indicates when the pairing is successful.
Note:   In some cases the phone will request to enter a PIN. Enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
The system may prompt you with questions such as setting the current cell phone as the primary cell phone or downloading your phonebook.
Cell Phone Voice Commands
Missing Image  Press the voice button and when prompted say:

Voice Command  
(phone | Blackberry | iPhone)
Then say any of the following:  
call (___)
call ___ at home
call ___ ((in|at) [the] office | at work)
call ___ on (cell | mobile)
call ___ on other
dial [[a] number]
1  
([go to] privacy [on] | transfer to phone | handsfree off)
2  
(hold call [on] | place call on hold)
2  
join (calls | call)
2  
mute call [on]
2  
(mute call off | un-mute call)
2  
(turn ringer on | silent mode off)
(turn ringer off | silent mode [on])
[text] (messages | message)
3  
help

___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Home".
1 See Dial table below.
2 These commands are only valid while in a phone call.
3 See the text message table below.
Dial Commands
Press the voice button and when prompted say any of the following commands:

Voice Command   Action and Description  
Pound   This will add a # symbol to the number or name.  
Number   0 (zero) to 9 (nine)  
Asterisk or Star   This will add a * symbol to the number or name.  
clear
Deletes all entered digits  
(delete | correct)
Deletes the last set of entered digits.  
Plus   This will add a + symbol to the number or name.    

Note:   To exit dial mode, press and hold the phone button or any button on the audio unit.
Phonebook Hints
To hear how the SYNC system speaks a name browse phonebook, select a contact and press:

Menu Item  
Hear it

Changing Devices Using Voice Commands
Using SYNC, you can easily access multiple phones, mp3 players, ipods, or USB devices. To switch devices say:

Voice Command  
(connect | device) ___
You can state the name of the desired device, such as “My iPhone”,“My Galaxy” or“My iPod”. SYNC may ask you to confirm the type of device (Phone, USB, or Bluetooth Audio).  

Making a Call
Press the voice button and when prompted say either:

Voice Command   Action and Description  
call [[a] name]
 
dial [[a] number]
SYNC prompts you to say the numbers that you wish to dial. After you say the numbers, the system confirms it.  

When the system has stated the number, you say any of the following:

Voice Command   Action and Description  
(dial | send)
This initiates the call.  
(delete | correct)
To erase the last spoken digit.  
clear
To erase all spoken digits.  

To end the call, press the end call button on the steering wheel or select the end call option in the audio display and press OK.
Receiving a Call
When receiving a call, you can:
  • Answer the call by pressing the accept call button on the steering wheel or by selecting the accept call option in the audio display and pressing the OK button.
  • Reject the call by pressing the reject call button on the steering wheel or by selecting the reject call option in the audio display and pressing the OK button.
  • Ignore the call by doing nothing.
Cell Phone Options During an Active Call
During an active call, you have extra menu features which become available, for example putting a call on hold.
To access this menu, choose one of the options available at the bottom of the audio display or select the option for more.

Menu Item   Action and Description  
Mic. off
Turn your vehicle's microphone off. To turn the microphone on, select the option again.  
Privacy
Switch a call from an active hands-free environment to your cell phone for a more private conversation. When selected, the audio display will indicate the call is private.  
Hold
Put an active call on hold. When selected, the audio display will indicate the call is on hold.  
Dial a number
Enter numbers using the audio system numeric keypad, for example numbers for passwords.  
Join calls
Join two separate calls. The system supports a maximum of three callers on a multi-party or conference call.
  1. Select the option for more.
  2. Access the desired contact through the system or use voice commands to place the second call. Once actively in the second call, select the option for more.
  3. Scroll to the option to join calls and press the OK button.
Phonebook
Access your phonebook contacts.
  1. Select the option for more.
  2. Scroll to the option for phonebook and press the OK button.
  3. Scroll through your phonebook contacts.
  4. Press the OK button again when the desired selection appears in the audio display.
  5. Press the OK button or dial button to call the selection.
Call history
Access your call history log.
  1. Select the option for more.
  2. Scroll to the option until call history appears. Press the OK button.
  3. Scroll through your call history options (incoming, outgoing or missed).
  4. Press the OK button again when the desired selection appears in the audio display.
  5. Press the OK button or dial button to call the selection.

Accessing Features Through the Cell Phone Menu
You can access your call history, phonebook, sent text messages as well as access cell phone and system settings.
The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to the system. You must turn on the auto download feature if your cell phone supports it.
Note:   This is a cell phone dependent feature.
  1. Press the PHONE button to enter the cell phone menu.
  1. Select one of the options available.

Menu Item   Action and Description  
Dial a number
Dial a number using the audio system numeric keypad.  
Redial
Redial the last number called (if available). Press the OK button to select.  
Phonebook
Access your downloaded phonebook.
  1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to quickly access an alphabetical category. You can also use the letters on the keypad to jump in the list.
  2. Scroll through your phonebook contacts.
  3. Press the OK button again when the desired selection appears in the audio display.
  4. Press the OK button or dial button to call the selection.
Call history
Access any previously dialed, received or missed calls.
  1. Press the OK button to select.
  2. Scroll to select either incoming calls, outgoing calls or missed calls. Press the OK button to make your selection.
  3. Press the OK button or dial button to call the selection.
Speed Dial
Select one of 10 speed dial entries. To set a speed dial entry, go to the phonebook and press and hold one of the numbers on the audio system numeric keypad.  
Text messaging
Send, download and delete text messages.  
BT Devices
Access the following option for Bluetooth device menu listings:  
Add
Delete
Conn.
Discon.
Master
Phone settings
View various settings and features on your cell phone.  

Text Messaging
The system allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.
Note:   This is a cell phone dependent feature. For further support, please visit your local Ford website.
Receiving a Text Message
Note:   This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages. You need to activate this feature on your phone device.
Note:   This is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
When a new message arrives, an audible tone sounds and the audio display indicates you have a new message.
To hear the message you can say:

Voice command   Action and Description  
(listen to | read) ([text] message)
Select this option to have the system read the message to you.  

Using the screen you also have the following options:

Menu Item   Action and Description  
Ignore
Select this option, or do nothing, and the message goes into your text message inbox.  
View
Select the view option to open the text message. Once selected, you have the ability to have the message read to you, to view other messages. For additional options select:  
More...
If you select this option, use the arrow button to scroll through the following options:  
Reply to sender
Press the OK button to access, and then scroll through a list of pre-defined messages to send.  
Call sender
Press the OK button to call the sender of the message.  
Forward msg.
Press the OK button to forward the message to anyone in your phonebook or call history. You can also choose to enter a number.  

Sending, Downloading and Deleting Your Text Messages
  1. Press the PHONE button.
  1. Select the text messaging option, then press the OK button.
Choose from the following:

Menu Item   Action and Description  
New
When you select the option to send a text message, a list of pre-defined messages appear in the audio display. Allows you to send a new text message based on a pre-defined set of 15 messages.  
View
Allows you to read the full message and in addition provides the option to have the message read out to you by the system. To go to the next message select the more option. This allows you to reply to the sender, call the sender or forward the message.  
Delete
Allows you to delete current text messages from the system (not your cell phone). The audio display indicates when all your text messages have been deleted.  
More...
Allows you to delete all messages or to manually trigger a download of all unread messages from your cell phone.  

Sending a Text Message
  1. Select the send option when the desired selection is highlighted in the audio display.
  1. Select the confirmation option when the contact appears and press the OK button again to confirm when the system asks if you would like to send the message. Each text message is sent with a pre-defined signature.
Note:   You can send text messages two ways. You can choose a contact from your phonebook, call history or by entering a phone number and selecting the text option from the audio display. You can also reply to a received message in the inbox.
Note:   Only one recipient is allowed per text message.
Accessing Your Cell Phone Settings
These are cell phone dependent features. Your cell phone settings allow you to access and adjust features such as your ringtone, text message notification, modify your phonebook and set up automatic download.
  1. Press the PHONE button.
  1. Scroll until the phone settings option appears, then press the OK button.
  1. Scroll to select from the following options:

Menu Item   Action and Description  
Set as master
If this option is checked, the system will use this cell phone as the master when there is more than one cell phone paired to the system. This option can be changed for all paired cell phones (not only for the active one) using the Bluetooth devices menu.  
Phone status
See the cell phone name, provider name, cell phone number, signal level and battery level. When done, press the left arrow button to return to the cell phone status menu.  
Set ringtone
Select which ringtone sounds during an incoming call (one of the system's or your cell phone's). If your cell phone supports in-band ringing, your cell phone's ringtone sounds when you choose the cell phone ringtone option.
  1. Press the OK button to select and scroll to hear each ringtone.
  2. Press the OK button to select.
Text msg notify
Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to turn the audible tone on or off.  
Phonebook pref.
Modify the contents of your phonebook, e.g. add, delete, download. Press the OK button to select and scroll between the options in the table below.  

To modify the phone book preferences, choose from the following:

Menu Item   Action and Description  
Add contacts
Push the desired contacts on your cell phone. Refer to your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook.  
Delete
When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings.  
Download now
Press the OK button to select and download your phonebook to the system.  
Auto-download
When automatic download is switched on, any changes, additions or deletions saved in the system since your last download are deleted.   When automatic download is switched off, your phonebook will not be downloaded when your cell phone connects to the system.   Your phonebook, call history and text messages can only be accessed when your paired cell phone is connected to the system.   Check or uncheck this option to automatically download your phonebook each time your cell phone connects to the system. Downloading times are cell phone dependent and quantity dependent.  
Sorting Pref.
Enabling this feature allows you to select how your contacts are displayed. You can select:  
First/Last name
Last/First name

Bluetooth Devices
This menu provides access to your Bluetooth devices. Use the arrow buttons to scroll through the menu options. It allows you to add, connect and delete devices and set a cell phone as primary.
Bluetooth Devices Menu Options
  1. Press the PHONE button.
  1. Scroll until the Bluetooth device option appears, then press the OK button.
  1. Scroll to select from the following options:

Menu Item   Action and Description  
Add
Pair additional cell phones to the system.
  1. Select the option to add to start the pairing process.
  2. When a message to begin pairing appears in the audio display, search for SYNC on your cell phone. Refer to your device's manual if necessary.
  3. Select SYNC on your cell phone.
  4. Wait until the PIN appears on the phone display. Compare the PIN on the phone with the PIN shown in the audio display and accept the request on the phones and the vehicles display. The display indicates when the pairing is successful.*
  5. When the option to set the cell phone as the primary cell phone appears, select either yes or no.
  6. Depending on the functionality of your cell phone, the system may ask you extra questions (for example, if you would like to download your phonebook). Select either yes or no to confirm your response.
Delete
After deleting a cell phone from the list, the cell phone can only be connected again by repeating the full pairing process. Select the delete option and confirm when the system asks to delete the selected device.  
Master
The system attempts to connect with the primary cell phone every time you switch the ignition on. When a cell phone is selected as primary, it appears first in the list and is marked with an asterisk.   Set a previously paired cell phone as your primary cell phone. Select the master option to confirm the primary cell phone.  
Conn.
Connect a previously paired cell phone. You can only have one cell phone connected at a time to use the cell phone functionality. When another cell phone is connected, the previous cell phone will be disconnected from the telephone services. The system allows you to use different Bluetooth devices for the cell phone functionality and the Bluetooth audio music playback feature at the same time.  
Discon.
Disconnects the selected cell phone. Select this option and confirm when asked to. After disconnecting a cell phone, it can be connected again without repeating the full pairing process.  

*In some cases the phone will request to enter a PIN. Enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
System Settings
  1. Press the MENU button.
  1. Select the SYNC settings option, then press the OK button.
  1. Scroll to select from the following options:

Menu Item   Action and Description  
Bluetooth on
Check or uncheck this option to turn the Bluetooth interface of the system on or off. Select this option then press the OK button to change the option's status.  
Set defaults
This selection does not erase your indexed information (phonebook, call history, text messages and paired devices).   Select this option and confirm when prompted in the audio display. Return to the factory default settings.  
Master reset
Completely erase all information stored on the system (phonebook, call history, text messages and paired devices) and return to the factory default settings.   Select this option and confirm when prompted in the audio display. The display indicates when complete and the system takes you back to the previous menu.  
Install on SYNC
Install applications or software updates you have downloaded.   Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB thumb drive in order to finish an installation successfully.  
System info
Display the system's version numbers as well as its serial number.   Press the OK button to select.  
Voice settings
The voice settings submenu contains various options. See  Using Voice Recognition .   
Browse USB
Browse the actual menu structure of the connected USB device. Press the OK button and use the up or down arrows to scroll through the folders and files. Use the left or right arrows to enter and leave a folder. Media content can be directly selected for playback from this menu.  

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