This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2024 Ford Motor Company
SYNC™ Applications and Services
A list of available applications appears. Each application may have its own specific settings.
Press the MENU button to enter the system menu.
| Message | Description and Action |
|---|---|
SYNC-Apps | Scroll to this option, and then press OK. |
SYNC Emergency Assistance
WARNING:
For this feature to work, your mobile phone must be Bluetooth-enabled and compatible with the system.
WARNING:
Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent Emergency Assistance from working properly.
WARNING:
Do not wait for Emergency Assistance to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid a delayed response time. If you do not hear Emergency Assistance within five seconds of the crash, the system or cell phone may be damaged or non-functional. |
If a crash deploys an airbag or triggers the fuel pump shut off, the system may contact emergency services through a paired and connected cell phone. For more information about the system and Emergency Assistance, visit the regional Ford website.
Note:
Before selecting this feature, you must read the Emergency Assistance privacy notice later in this section for important information.
Note:
When you switch this feature on or off, that setting applies for all paired cell phones. If you have turned this feature off and a previously paired phone connects when you switch on the ignition, either a voice message plays, a display message or icon is shown, or both.
Note:
Every cell phone operates differently. While this feature works with most cell phones, some cell phones may experience difficulties using this feature.
Note:
Make sure you are familiar with the information about airbag deployment. See
Supplementary Restraints System.
Switching Emergency Assistance On and Off
Press the MENU button then select:
| Message | Action |
|---|---|
SYNC-Apps | Press OK. |
Emerg. assist | Press OK. Select the option you require and press OK. |
Display Options
If you switch on this feature, a confirmation message appears in the display.
If you switch off this feature, a dialog will appear in the display, which allows you to set a voice reminder.
Off with voice reminder provides a display and voice reminder when your cell phone connects and your vehicle starts.
Off without voice reminder provides a display reminder only without a voice reminder when your cell phone connects.
To make sure that Emergency Assistance works correctly:- The system must have power and be working correctly at the time of the crash and during feature activation and use.
- You must switch on the feature before a crash.
- You must have a cell phone connected to the system.
- In certain countries, it may be necessary to have a valid and registered SIM card with credit in order to place and maintain an emergency call.
- A connected cell phone must have the ability to make and maintain an outgoing call at the time of the crash.
- A connected cell phone must have adequate network coverage, battery power and signal strength.
- Your vehicle must have battery power.
Note:
This feature only works in countries or regions where SYNC Emergency Assistance can call the local emergency services. Visit the regional Ford website for details.
In the Event of a Crash
Note:
Not every crash deploys an airbag or triggers the fuel pump shut off (which may turn on Emergency Assistance). However, if Emergency Assistance is triggered the system tries to contact the emergency services. If a connected cell phone sustains damage or loses connection to the system, it searches for and tries to connect to any available previously paired cell phone. The system attempts to make an emergency call.
Before making a call:- If you do not cancel the call and SYNC makes a successful call, an introductory message plays for the emergency operator. After this message, there is hands-free communication between your vehicle's occupants and the operator.
- The system provides a short window of time (approximately 10 seconds) to cancel the call. If you do not cancel the call, the system attempts to make an emergency call.
- The system plays a message letting you know when it attempts to make an emergency call. You can cancel the call by selecting the relevant function button or by pressing the end call button on the steering wheel.
- Emergency Assistance uses your vehicle GPS or cellular network information when available to determine the most appropriate language to use. It alerts the emergency operator of the crash and delivers the introductory message. This may include your vehicle GPS coordinates.
- The language the system uses to interact with the occupants of your vehicle may differ from the language used to deliver information to the emergency operator.
- After the delivery of the introductory message the voice line opens so that you can speak hands-free with the emergency operator.
- When the line is connected, you must be prepared to provide your name, phone number and location information immediately.
Note:
While the system provides information to the emergency operator, the system plays a message letting you know it is sending important information. It then lets you know when the line is open to start hands-free communication.
Note:
During an Emergency Assistance call, an emergency priority screen appears which contains vehicle GPS coordinates when available.
Note:
It is possible that GPS location information is not available at the time of the crash; in this case, Emergency Assistance will still attempt to place an emergency call.
Note:
It is possible that the emergency services will not receive the GPS coordinates; in this case, hands-free communication with an emergency operator is available.
Note:
The emergency operator may also receive information from the cellular network such as cell phone number, cell phone location and cell phone carrier name independent from SYNC Emergency Assistance.
Emergency Assistance may not work if:- Your cell phone or Emergency Assistance hardware sustains damage in the crash.
- The vehicle battery or the system has no power.
- A crash ejects your cell phone from your vehicle.
- You do not have a valid and registered SIM card with credit in your cell phone.
- You are in a country or region where the SYNC Emergency Assistance cannot place the call. Visit the regional Ford website for details.
Important Information about the Emergency Assistance Feature
Emergency Assistance does not currently call emergency services in the following markets: Albania, Belarus, Bosnia and Herzegovina, Macedonia, Netherlands, Ukraine, Moldova and Russia.
Visit the regional Ford website for the latest details.
Emergency Assistance Privacy Notice
When you switch on Emergency Assistance, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut off. This feature has the capability to disclose your location information to the emergency operator or other details about your vehicle or crash to provide the most appropriate emergency services.
If you do not want to disclose this information, do not switch on the feature.
SYNC AppLink
The system enables voice and manual control of SYNC AppLink enabled smartphone apps. Once an app is running through AppLink, you can control main features of the app through voice commands and manual controls.
Note:
You must pair and connect your smartphone to SYNC to access AppLink.
Note:
iPhone users need to connect the phone to the USB port.
Note:
Android users need to connect the phone to SYNC using Bluetooth.
Note:
For information on available apps, supported smartphone devices and troubleshooting tips please visit the Ford website.
Note:
Make sure you have an active account for the app that you have downloaded.Some apps will work automatically with no setup.Other apps will want you to configure your personal settings and personalize your experience by creating stations or favorites.We recommend you do this at home or outside of your vehicle.
To Access Using the SYNC Menu
Scroll through the list of available applications and press OK to select an app. Once an app is running through SYNC, press the right arrow button to access the app menu. You can access various app features from here, for example thumbs up and thumbs down. Press the left arrow button to exit the app menu.
Press the MENU button then select:
| Message | Description and Action |
|---|---|
SYNC-Apps | |
Mobile Apps | Scroll to this option, and then press OK. |
Find new Apps | Select this option if the app required is not listed. |
Note:
If a SYNC AppLink compatible app cannot be found, make sure the required app is running on the mobile device.
To Access Using Voice Commands
Press the voice button and when prompted say:
| Command | Description and Action |
|---|---|
mobile (apps | applications) | Say the name of the application after the tone. The application will start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app. |
The following voice commands are always available:
| Command | Description and Action |
|---|---|
[main menu] help | Use this command to hear a list of available voice commands. |
mobile (apps | applications) | The system will prompt you to say the name of the app to start it. |
list [mobile] (apps | applications) | The system will list all of the currently available mobile apps. |
find [new] [mobile] (apps | applications) | The system will search your connected mobile device for SYNC compatible apps. |
(quit | exit | close) | Use this command followed by the name of the app. |
You can also say the name of any SYNC compatible app to start it on SYNC. To see a list of the available voice commands for an app, say the name of an app followed by help.
Enabling and Disabling Push Notifications
Some apps can send push notifications. A push notification is an alert from an app running in the background and is delivered by voice, pop up or both. Some apps can send push notifications.This may be particularly useful for news or location based apps.
Press the MENU button then select:
| Message | Description and Action |
|---|---|
SYNC-Apps | |
Mobile Apps | |
SYNC-Settings | |
All Apps | If push notifications are supported, this setting will be listed. Select to enable or disable the feature as required. |
Enabling SYNC Mobile Apps
To use the system you must consent to send and receive app authorization information and updates, using the data plan associated with the connected device.
Data is sent to Ford in the United States through the connected device. The information is encrypted and includes your VIN, SYNC module number, anonymous usage statistics and debugging information. Updates may take place automatically.
Note:
You must enable mobile apps for each connected device the first time you select a mobile app using the system.
Note:
Standard data rates will apply. Ford is not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device. This includes any additional charges incurred due to driving in areas when roaming out of a home network.
App Status
You can view the current status of an app in the settings menu. There are three possible statuses:
| Message | Description and Action |
|---|---|
Update needed | The system has detected a new app requiring authorization or a general permissions update is required. |
Up-to-date | No update is required. |
Updating... | The system is trying to receive an update. |
Options in the settings menu:
| Message | Description and Action |
|---|---|
Request Update | If an update is required and you want to manually request the update, for example when you are in a Wi-Fi hotspot. |
Disable Updates | Select this option to disable automatic updates. |
App Permissions
Permissions are divided by groups. You can grant these group permissions individually. You can change a permission group status any time when not driving, by using the settings menu.
When you launch an app using SYNC, the system may ask you to grant certain permissions, for example:- To allow your vehicle to provide vehicle information to the app including, but not limited to: Fuel level, fuel consumption, engine speed, battery voltage, odometer, VIN, external temperature, gear position, tire pressure, ambient temperature, date and time.
- To allow your vehicle to provide driving characteristic information, including, but not limited to: MyKey, seatbelt status, engine speeds, braking events, brake pedal switch, acceleration, accelerator pedal position, clutch pedal switch, trip length, trip time, trip cost, percent engine on time, and percent of time at speed.
- To allow your vehicle to provide location information, including: GPS and speed.
- To allow the app to send push notifications using the vehicle display and voice capabilities while running in a background state.
Note:
You will only need to grant permissions the first time you use an app with SYNC.
Note:
We are not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve us to provide to an app.
- Please note that Ford will not respond to individual feedback.
- Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
- Your feedback will be investigated and any necessary changes will be updated in the online Owner's Manual.
- Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.
North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |