This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2024 Ford Motor Company
Using SYNC™ With Your Media Player
Press the voice button and when prompted say:
Your voice system allows you to change audio sources with a simple voice command.
If you are listening to the radio, press the voice button, and then say any of the commands in the following table.
If you are listening to a CD, press the voice button, and then say any of the commands in the following table.
You can access and play music from your media player through your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist or albums.
SYNC is capable of hosting nearly any media player including: iPod, Zune, Plays from device players, and most USB drives. SYNC also supports audio formats, for example MP3, WMA, WAV and ACC.
Confirm that the USB device has been formatted correctly and has the following specifications:- USB 2.0.
- File format must be FAT16/32.
Note:
NTFS file format is not supported.
The format of the audio files on the USB device must be:- MP3.
- Non DRM protected WMA.
- WAV.
- AAC.
Connecting Your Media Player to the USB Port
Note:
If your media player has a power switch, make sure you switch on the device.
To Connect Using Voice Commands
- Plug the device into your vehicle's USB port.
- Press the voice button and when prompted say:
| Voice Command | Action and Description |
|---|---|
(USB [stick] | iPod | MP3 [player]) | You can now play music by saying any of the appropriate voice commands. Refer to the media voice commands. |
You do not need to say words that appear within square brackets. For example, for where (USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.
To Connect Using the System Menu
- Plug the device into your vehicle's USB port.
- Press the Media button (next to the audio display) until an initializing message appears in the display.
| Menu Item | Action and Description |
|---|---|
Browse USB | Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu. |
Choose from the following:
| Menu Item |
|---|
Play all |
Playlists |
Songs |
Artists |
Albums |
Genres |
Browse USB |
Reset USB |
Exit |
What's Playing?
At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags of the current track, if populated.
Media Voice Commands
Press the voice button and when prompted say:| Voice Command | Action and Description |
|---|---|
(USB [stick] | iPod | MP3 [player]) | You can now play music by saying any of the appropriate voice commands. |
You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is.
You must say any of the voice commands that appear outside of open and close brackets. For example, where; who plays this (what's | what is) playing, you must say; who plays this (what's or what is) playing.
| Voice Command | Description and Action |
|---|---|
pause | Pauses device playback. |
play | Resumes device playback. |
play [album] ___ | |
play all | Play all media on the device from the first track to the last. |
play [artist] ___ | |
play [genre] ___ | |
play [playlist] ___ | |
next [track | title | song | file | podcast | chapter | episode] | Plays the next track on the current media. |
previous [track | title | song | file | podcast | chapter | episode] | Plays the previous track on current media. |
[play] (similar music | more like this) | Creates a play list of similar genre to the one currently playing. |
play [song | track | title | file] ___ | |
repeat off | |
repeat one [on] | Repeats the current track. |
shuffle [all] [on] | Plays the current play list in a random order. (Not all devices support this command.) |
shuffle off | |
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) | At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track. |
___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles".
Examples of USB Commands
SYNC provides the user with many intuitive ways to find and play a song using voice. For example, if we have a song called "Penny Lane" from the album "Magical Mystery Tour" we can say the following to play this song:
- Play song "Penny Lane".
- Play "Penny Lane".
If we wanted to play the entire album, we can say:
- Play album "Magical Mystery Tour".
- Play "Magical Mystery Tour".
Bluetooth Audio
The system is also capable of playing music from your cellular phone through Bluetooth.
To switch the Bluetooth audio on, use the MEDIA button (next to the audio display) or Source button, or press the voice button and when prompted say:
| Voice Command |
|---|
Bluetooth (audio | stereo) |
Then any of the following:
| Voice Command |
|---|
pause |
play |
next [track | title | song | file | podcast | chapter | episode] |
previous [track | title | song | file | podcast | chapter | episode] |
Media Menu Features
The media menu allows you to select how to play your music, for example by artist, genre, shuffle or repeat, and to find similar music or reset the index of your USB devices.
Press MEDIA to select USB playback.
| Message | Description and Action |
|---|---|
Options | This will enter the media menu. |
Then any of the following:
| Message | Description and Action |
|---|---|
Shuffle | Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. |
Repeat track | Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off. |
Similar music | You can play similar types of music to the current playlist from the USB port. The system uses the metadata information of each track to compile a playlist. The system then creates a new list of similar tracks and then begins playing. Each track must have the metadata tags populated for this feature. With certain playing devices, if your metadata tags are not populated, the tracks will not be available in voice recognition, the play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode they are available in voice recognition, the play menu or this option. The system places unknowns into any unpopulated metadata tag. |
Reset USB | Resets the USB index. After the new indexing is complete you can choose what to play from the USB song library. |
Accessing Your USB Song Library
- Plug the device into your vehicle's USB port.
- Press AUX to select USB playback.
| Message | Description and Action |
|---|---|
Browse USB | This menu allows you to select and play your media files by artist, album, genre, playlist and track or even to browse what is on your USB device. |
If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select:
| Message | Description and Action |
|---|---|
Play all | Play all indexed media files from your playing device one at a time in numerical order.
|
Playlists | Access your playlists from formats, ASX, M3U, WPL or MTP.
|
Songs | Search for and play a specific indexed track.
|
Artists | Sort all indexed media files by artist. Once selected, the system lists and then plays all artists and tracks alphabetically.
|
Albums | Sort all indexed media files by albums.
|
Genres | Sort indexed music by genre type.
|
Browse USB | Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC; other saved files are not visible.
|
Reset USB | Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library. |
* You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the numeric keypad to jump in the list.
Using Voice Commands
You can access and view your USB songs using voice commands.
Plug the device into your vehicle's USB port.
Press the voice button and when prompted, say any of the following commands:
| Voice Command |
|---|
(browse | search | show) all (album | albums) |
(browse | search | show) all (artist | artists) |
(browse | search | show) all (genre | genres) |
(browse | search | show) all (playlist | playlists) |
(browse | search | show) all (song | songs | title | titles | file | files | track | tracks) |
(browse | search | show) album ___ |
(browse | search | show) artist ___ |
(browse | search | show) genre ___ |
(browse | search | show) playlist ___ |
Line In Audio
To access the Line in audio source say:
| Voice Command |
|---|
((line | AV | audio video) in | AUX | audio video) |
USB 2 (If Equipped)
Your vehicle may come equipped with an additional USB port. If so, USB 1 is located at the front of the vehicle at the bottom of the instrument panel. USB 2 is located inside the storage compartment of the vehicle's center console.
You can plug in an additional USB device into the second USB port.
Note:
SYNC only supports one connected iOS (Apple) devices at a time (whichever one you plug in first). When you connect a second iOS device, the systems charges it, but does not support playback from it.
Voice Commands for Audio Sources
Your voice system allows you to change audio sources with a simple voice command.Press the voice button and when prompted say:
| Voice Command | |
|---|---|
(music | audio | entertainment) [system] | |
| Below are a few examples of voice commands you can use. | |
[tune [to]] AM | |
[tune [to]] AM1 | |
[tune [to]] AM (autostore | AST | autoset) | |
[tune [to]] AM 2 | |
Bluetooth (audio | stereo) | |
(disc | CD [player]) play | |
[tune [to]] FM | |
[tune [to]] FM1 | |
[tune [to]] FM (autostore | AST | autoset) preset ___ | |
[tune [to]] FM 2 | |
((line | AV | audio video) in | AUX | audio video) | |
Radio | |
(USB [stick] | iPod | MP3 [player]) | |
((who's | who is) this | who plays this | (what's | what is) playing [now] | (what | which) (song | track | artist) is this | (who's | who is) playing | (what's | what is) this) | |
Help |
Radio Voice Commands
If you are listening to the radio, press the voice button, and then say any of the commands in the following table. If you are not listening to the radio, press the voice button and, after the tone, say:
| Voice Command |
|---|
Radio |
| You can then say any of the following commands. |
[tune [to]] AM |
[tune [to]] AM1 |
[tune [to]] AM (autostore | AST | autoset) |
[tune [to]] AM 2 |
[tune [to]] (AM ___ | ___ [AM]) |
[tune [to]] AM preset ___ |
[tune [to]] AM1 preset ___ |
[tune [to]] FM |
[tune [to]] FM1 |
[tune [to]] FM (autostore | AST | autoset) |
[tune [to]] FM 2 |
[tune [to]] (FM ___ | ___ [FM]) |
[tune [to]] FM (autostore | AST | autoset) preset ___ |
[tune [to]] FM preset ___ |
[tune [to]] FM 2 preset ___ |
[tune [to]] preset ___ |
tune [radio] |
Help |
CD Voice Commands
If you are listening to a CD, press the voice button, and then say any of the commands in the following table. If you are not listening to a CD, press the voice button and, after the tone, say:
| Voice Command | |
|---|---|
(disc | CD [player]) play | |
| You can then say any of the following commands. | |
pause | |
play | |
[play] next track | |
[play] previous track | |
[play | change to] track [number] ___ | |
repeat (track | song) [on] | * |
repeat folder [on] | |
repeat off | |
(shuffle | random | mix) [on | (tracks | songs) [on]] | * |
(shuffle | random | mix) (CD [player] | disc) [on] | |
(shuffle | random | mix) folder [on] | |
shuffle off | |
*You need to indicate to the system which track or folder to repeat or shuffle when using these commands.
Bluetooth Devices and System Settings
You can access these menus using the audio display. See
Using SYNC™ With Your Phone.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |