WARNING   WARNING:  You must remain in your vehicle when the system turns on. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death.
WARNING   WARNING:  The sensors may not detect objects in heavy rain or other conditions that cause interference.
WARNING   WARNING:  Active park assist does not apply the brakes under any circumstances.
WARNING   WARNING:  You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death.

Active park assist is a multi-step process and may require you to shift the transmission multiple times. Follow the onscreen instructions until the parking maneuver is complete.
If you are uncomfortable with the proximity to any vehicle or object, you may choose to override the system by grabbing the steering wheel, or by taking full control of your vehicle after pressing the active park assist button.
Keep your hands, hair, clothing and any loose items clear of the steering wheel when using active park assist.
The sensors are on the front and rear bumpers.
Note:   Keep the sensors free from snow, ice and large accumulations of dirt.
Note:   Do not cover up the sensors.
Note:   Do not clean the sensors with sharp objects.
Note:   The sensors may not detect objects with surfaces that absorb ultrasonic waves. The sensors may falsely detect objects due to ultrasonic interference caused by motorcycle exhausts, truck air brakes or horns, for example.
Note:   If you change any tires, the system must recalibrate and may not correctly operate for a short time.
The system may not correctly operate in any of the following conditions:
  • You use a spare tire or a tire that is significantly worn more than the other tires.
  • One or more tires are incorrectly inflated.
  • You try to park on a tight curve.
  • Something passes between the front bumper and the parking space. For example, a pedestrian or cyclist.
  • The edge of the neighboring parked vehicle is high off the ground. For example, a bus, tow truck or flatbed truck.
  • The weather conditions are poor.For example, during heavy rain, snow, fog, high humidity and high temperatures.
Do not use the system if:
  • You have attached an add-on accessory close to the sensors on the front or rear of your vehicle. For example, a bike rack or trailer.
  • You have attached an overhanging object to the roof. For example, a surfboard.
  • The front bumper, rear bumper or the side sensors are damaged.
  • The correct tire size is not in use on your vehicle. For example, a mini-spare tire.
Using Active Park Assist
Selecting an Active Park Assist Mode
Park Assist  Press the button once to activate parallel parking. Press the button a second time to activate perpendicular parking. If you press the button again the system switches off.
If your vehicle is parked and after you switch the ignition on, you can use the information display to toggle through the modes. Press the button to switch the system on and open the system menu in the information display.
Note:   If your vehicle is parked, the default mode is parallel park out assist. However, if you did not use active park assist to parallel park your vehicle, use the information display to select park out assist.
Note:   You can repeatedly press the active park assist button to toggle through the modes only after moving your vehicle approximately 10 m (33 ft).
To toggle through the modes, use the buttons on the information display to select the following:
  • Parallel parking.
  • Perpendicular parking.
  • Parallel park out assist.
  • Switch the system off.
Note:   There is no time limit for toggling through the modes.
Parallel Parking
The system detects available parallel parking spaces and steers your vehicle into the space. You control the accelerator, gearshift and brakes. The system visually and audibly guides you into a parallel parking space.
Park Assist  Press the button once to search for a parking space.
Note:   You can also switch the system on after you have already driven partially or completely past a parking space. Press the active park assist button and the system informs you if you have recently passed a suitable parking space.
When the vehicle speed is less than 35 km/h (22 mph), the system scans both sides of your vehicle for an available parking space. A message and a graphic appear in the information display to indicate the system is searching for a parking space. Use the direction indicator lever to search for a parking space on the driver or passenger side of your vehicle.
Note:   The system scans both sides of your vehicle and offers parking spaces one side at a time if you do not use the direction indicator.
Note:   The system defaults to the passenger side if you do not use the direction indicator.
Parking Aid Indicators
Drive your vehicle approximately 1 m (3 ft) and parallel to the other parked vehicles when searching for a parking space.
Note:   If you drive your vehicle less than 0.5 m (2 ft) or greater than 1.5 m (5 ft) away from other parked vehicles, the system may not be able to detect an available parking space.
When the system detects a suitable space, a message displays and a tone sounds. Stop your vehicle and follow the onscreen instructions. If your vehicle is moving very slowly, you may have to move forward a short distance before the system is ready to park.
Note:   You must observe that the space the system selects remains clear of obstructions at all times during the maneuver.
Note:   The system always offers the last parking space it detects. For example, if your vehicle detects multiple spaces when you are driving, it offers the last one.
Note:   If the vehicle speed is greater than approximately 35 km/h (22 mph), the system shows a message to instruct you to reduce the vehicle speed.
Automatically Steering into a Parallel Parking Space
When you shift into reverse (R), with your hands off the steering wheel and nothing obstructing its movement, your vehicle steers itself into the space. The system displays instructions to move your vehicle backward and forward in the space.
Note:   If the vehicle speed exceeds approximately 9 km/h (6 mph), you interrupt the maneuver, or the system switches off, you must take full control of your vehicle.
Note:   If the system detects an object is very close to your vehicle and it may be unsafe to continue the maneuver, it may instruct you to stop your vehicle. The system may not provide any further instruction. Steering assistance continues to operate but you must decide if it is safe to continue the maneuver.
Parking Aid System
When you believe your vehicle is correctly parked, or a solid tone sounds and an information message appears, bring your vehicle to a complete stop.
When the Active Park Assist maneuver is complete, a tone sounds and an information message appears.
Note:   You are responsible for checking how your vehicle is parked and making any necessary corrections before leaving your vehicle.
Deactivating Active Park Assist
You can manually deactivate the system by:
  • Pressing the Active Park Assist button during an active maneuver.
  • Grabbing the steering wheel during an active maneuver.
  • Driving above 35 km/h (22 mph) for 30 seconds when searching for a parking space.
  • Driving above 50 km/h (31 mph).
  • Driving above 9 km/h (6 mph) during an active maneuver.
  • Switching the traction control system off.
Certain vehicle conditions may also deactivate the system, for example:
  • The traction control system activates or fails.
  • The anti-lock brake system activates or fails.
If the system malfunctions, a message appears and a tone sounds. Have your vehicle checked as soon as possible.
Perpendicular Parking
The system detects available perpendicular parking spaces and steers your vehicle into the space. You control the accelerator, gearshift and brakes. The system visually and audibly guides you into a perpendicular parking space.
Park Assist  Press the button twice to search for a parking space.
When the vehicle speed is less than 30 km/h (19 mph), the system scans both sides of your vehicle for an available parking space. A message and a graphic appear in the information display to indicate the system is searching for a parking space. Use the direction indicator lever to search for a parking space on the driver or passenger side of your vehicle.
Note:   The system scans both sides of your vehicle and offers parking spaces one side at a time if you do not use the direction indicator.
Note:   The system defaults to the passenger side if you do not use the direction indicator.
Perpendicular Parking Active Park Assist
Drive your vehicle approximately 1 m (3 ft) and perpendicular to the other parked vehicles when searching for a parking space.
Note:   If you drive your vehicle less than 0.5 m (2 ft) or greater than 1.5 m (5 ft) away from other parked vehicles, the system may not be able to detect an available parking space.
When the system detects a suitable space, a message displays and a tone sounds. Stop your vehicle and follow the onscreen instructions. If your vehicle is moving very slowly, you may have to move forward a short distance before the system is ready to park.
Note:   You must observe that the space the system selects remains clear of obstructions at all times during the maneuver.
Note:   The system always offers the last detected parking space. For example, if your vehicle detects multiple spaces when you are driving, it offers the last one.
Note:   If the vehicle speed is greater than approximately 30 km/h (19 mph), the system shows a message to instruct you to reduce the vehicle speed.
Automatically Steering into a Perpendicular Parking Space
When you shift into reverse (R), with your hands off the steering wheel and nothing obstructing its movement, your vehicle steers itself into the space. The system displays instructions to move your vehicle backward and forward in the space.
Note:   If the vehicle speed exceeds approximately 9 km/h (6 mph), you interrupt the maneuver, or the system switches off, you must take full control of your vehicle.
Note:   If the system detects an object is very close to your vehicle and it may be unsafe to continue the maneuver, it may instruct you to stop your vehicle. The system may not provide any further instruction. Steering assistance continues to operate but you must decide if it is safe to continue the maneuver.
Parking Aid Indicators
When you believe your vehicle is correctly parked, or a solid tone sounds and an information message appears, bring your vehicle to a complete stop.
When the active park assist maneuver is complete, a tone sounds and a message appears.
Note:   You are responsible for checking how your vehicle is parked and making any necessary corrections before leaving your vehicle.
Deactivating Active Park Assist
You can manually deactivate the system by:
  • Pressing the Active Park Assist button during an active maneuver.
  • Grabbing the steering wheel during an active maneuver.
  • Driving above 30 km/h (19 mph) for 30 seconds when searching for a parking space.
  • Driving above 50 km/h (31 mph).
  • Driving above 9 km/h (6 mph) during an active maneuver.
  • Switching the traction control system off.
Certain vehicle conditions may also deactivate the system, for example:
  • The traction control system activates or fails.
  • The anti-lock brake system activates or fails.
If the system malfunctions, a message appears and a tone sounds. Have your vehicle checked as soon as possible.
Parallel Park Out Assist
The system steers your vehicle out of a parallel parking space. You control the accelerator, gearshift and brakes. The system visually and audibly guides you out of a parallel parking space.
Note:   This system is not intended to assist when exiting a perpendicular parking space.
Park Assist  Press the button once when your vehicle is stationary in a parallel parking space.
Note:   If you did not use active park assist to parallel park your vehicle, pressing the button once selects parallel park. You must use the information display to select park out assist.
The system displays a message instructing you to switch a direction indicator on. Use the direction indicator to select which side of your vehicle you want to exit the parking space. The system displays instructions to move your vehicle backward and forward in the space.
Note:   If the system detects an object is very close to your vehicle and it may be unsafe to continue the maneuver, it may instruct you to stop your vehicle. The system may not provide any further instruction. Steering assistance continues to operate but you must decide if it is safe to continue the maneuver.
Park Out Assist
After the system directs your vehicle to a position where you can exit the parking space in a forward movement, a message appears instructing you to take full control of your vehicle. Generally, hand-over is when your vehicle is still inside the parking space.
Note:   Parallel Park Out Assist may not be available when the clearance to the front or the rear of your vehicle is too small.
Note:   If the vehicle speed exceeds approximately 9 km/h (6 mph), you interrupt the maneuver, or the system switches off, you must take full control of your vehicle.
Note:   You are responsible for controlling your vehicle and making sure the path is clear prior to pulling into traffic.
Troubleshooting

Symptom   Possible Cause  
The system does not search for a parking space.   You may have switched the traction control off.  
The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space.  
The system does not offer a parking space.   The sensors may be blocked. For example, snow, ice or dirt buildup. Blocked sensors can affect how the system functions.  
There is not enough room in the parking space for your vehicle to safely park.  
There is not enough space for the parking maneuver on the opposite side of the parking space.  
The parking space is more than 1.5 m (5 ft) or less than 0.5 m (2 ft) away.  
The vehicle speed is greater than 35 km/h (22 mph) for parallel parking or greater than 30 km/h (19 mph) for perpendicular parking.  
You recently disconnected or replaced the battery. After you reconnect the battery you must drive your vehicle on a straight road for a short period of time.  
The system does not correctly position your vehicle in a parking space.   Your vehicle is rolling in the opposite direction of the current transmission position. For example, rolling forward when in reverse (R).  
An irregular curb along the parking space prevents the system from correctly aligning your vehicle.  
Vehicles or objects bordering the space may not be correctly parked.  
Your vehicle stopped too far past the parking space.  
The tires may not be correctly installed or maintained. For example, not inflated correctly, improper size, or of different sizes.  
A repair or alteration changes the detection capabilities.  
A parked vehicle has a high attachment. For example, a salt sprayer, snowplow or moving truck bed.  
The parking space length or position of parked objects changes after your vehicle passes the space.  
The temperature around your vehicle quickly changes. For example, driving from a heated garage into the cold, or after leaving a car wash.  

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com