This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
SYNC™ Troubleshooting
Your SYNC system is easy to use. However, should questions arise, please refer to the tables below.
To check your cell phone's compatibility, visit the regional Ford website.
| Cell phone issues | ||
|---|---|---|
| Issue | Possible cause | Possible solution |
| A lot of background noise during a phone call. | The audio control settings on your cell phone may be affecting SYNC performance. | Refer to your device's manual about audio adjustments. |
| During a call, I can hear the other person but they cannot hear me. | Possible cell phone malfunction. | Try switching off your cell phone, resetting it or removing the battery, then trying again. |
| Make sure that the microphone for SYNC is not set to off. | ||
| SYNC is not able to download my phonebook. | This is a cell phone-dependent feature. | Check your cell phone's compatibility. |
| Possible cell phone malfunction. | Try switching off your cell phone, resetting it or removing the battery, then trying again. | |
| Try pushing your phonebook contacts to SYNC by selecting the option to add. | ||
| You must switch on your cell phone and the automatic phonebook download feature on SYNC. | ||
| The system says "Phonebook downloaded" but my SYNC phonebook is empty or is missing contacts. | Limitations on your cell phone's capability. | Try pushing your phonebook contacts to SYNC by selecting the option to add. |
| If the missing contacts are stored on your SIM card, try moving them to your cell phone's memory. | ||
| Remove any pictures or special ring tones associated with the missing contact. | ||
| You must switch on your cell phone and the automatic phonebook download feature on SYNC. | ||
| I am having trouble connecting my cell phone to SYNC. | This is a cell phone-dependent feature. | Check your cell phone's compatibility. |
| Possible cell phone malfunction. | Try switching off your cell phone, resetting it or removing the battery, then trying again. | |
| Try deleting your device from SYNC and deleting SYNC from your device, then trying again. | ||
| Always check the security and auto accept prompt settings relative to the SYNC Bluetooth connection on your cell phone. | ||
| Update your cell phone's firmware. | ||
| Switch off the auto download setting. | ||
| Text messaging is not working on SYNC. | This is a cell phone-dependent feature. | Check your cell phone's compatibility. |
| Possible cell phone malfunction. | Try switching off your cell phone, resetting it or removing the battery, then trying again. | |
| iPhone |
| |
| Your iPhone is now set up to forward incoming text messages to SYNC. Repeat these steps for every other Sync vehicle you are connected to. Your iPhone will only forward incoming text messages to SYNC if it is unlocked. Replying to text messages using SYNC is not supported by iPhone. Text messages from WhatsApp and Facebook Messenger are not supported. | ||
| Audible text messages do not work on my cell phone. | This is a cell phone-dependent feature. | Your cell phone must support downloading text messages through Bluetooth to receive incoming text messages. |
| Access the text messaging menu of SYNC to see if your cell phone supports the feature. Press the PHONE button and then scroll and select the option for text messaging, then press OK. | ||
| This is a cell phone limitation. | Because each cell phone is different, refer to your device's manual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand, model, service provider and software version. | |
| USB and media issues | ||
|---|---|---|
| Issue | Possible cause | Possible solution |
| I am having trouble connecting my device. | Possible device malfunction. | Try switching off the device, resetting it or removing the battery, then trying again. |
| Make sure you are using the manufacturer's cable. | ||
| Make sure you correctly insert the USB cable in to the device and your vehicle's USB port. | ||
| Make sure that the device does not have an auto-install program or active security settings. | ||
| SYNC does not recognize my device when I start my vehicle. | This is a device limitation. | Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. |
| Bluetooth audio does not stream. | This is a device-dependent feature. | Make sure you connect the device to SYNC and press play on your device. |
| The device is not connected. | ||
| SYNC does not recognize music that is on my device. | Your music files may not contain the correct artist, song title, album or genre information. | Make sure that all song details are populated. |
| The file may be corrupted. | Try replacing the corrupt file with a new version. | |
| The song may have copyright protection that does not allow it to play. | Some devices require you to change the USB settings from mass storage to media transfer protocol class. | |
| When I connect my iPhone or iPod Touch through the USB and Bluetooth Audio at the same time, I sometimes do not hear any sound. | This is a device limitation. | From the iPhone or iPod Touch music now playing screen, select the audio device airplay icon at the very bottom of your iPhone or iPod Touch screen. |
| To listen to the iPhone or iPod Touch through Bluetooth Audio, select SYNC. | ||
| To listen to the iPhone or iPod Touch through USB, select Dock Connector. | ||
| Voice command issues | ||
|---|---|---|
| Issue | Possible cause | Possible solution |
| SYNC does not understand what I am saying. | You may be using the wrong voice commands. | Review the cell phone voice commands and the media voice commands at the beginning of their respective sections. |
| Refer to the audio display during an active voice session to find a list of voice commands there. | ||
| You may be speaking too soon or at the wrong time. | The microphone for the system is either in your rear view mirror or in the headliner just above the windshield. | |
| SYNC does not understand the name of a song or artist. | You may be using the wrong voice commands. | Review the media voice commands at the beginning of the media section. |
| You may not be saying the name exactly as the system saved it. | Say the song or artist exactly as the system saved it. If you say, "Play Artist Prince", the system does not play music by Prince and the Revolution or Prince and the New Power Generation. | |
| Make sure you are saying the complete title such as "California remix featuring Jennifer Nettles". | ||
| If the song titles are in capital letters, you have to spell them. LOLA requires you to say "L-O-L-A". | ||
| The system may not be reading the name the same way you are saying it. | Do not use special characters in the title, as the system does not recognize them. | |
| SYNC does not understand or is calling the wrong contact when I want to make a call. | You may be using the wrong voice commands. | Review the cell phone voice commands at the beginning of the cell phone section. |
| You can also use the cell phone and media suggestion lists to get a list of possible suggestions when the system cannot fully understand you. See Using Voice Recognition. | ||
| You may not be saying the name exactly as the system saved it. | Make sure you are saying the name exactly as the system saved it. For example, if the contact name is Joe Wilson, say "Call Joe Wilson". | |
| The system works better if you list full names such as "Joe Wilson" rather than "Joe". | ||
| Contacts in your phonebook may be very short and similar or they may contain special characters. | Do not use special characters such as 123 or ICE as the system does not recognize them. | |
| Your phonebook contacts may be in capital letters. | If the contacts are in capital letters, you have to spell them. JAKE requires you to say "Call J-A-K-E". | |
| The SYNC voice control system is having trouble recognizing foreign names stored on my cell phone. | You may be saying the foreign names using the currently selected language for SYNC. | SYNC applies the phonetic pronunciation rules of the selected language to the contact names stored on your cell phone. |
| Helpful Hint: You can select your contact manually. Press PHONE. Select the option for phonebook and then contact name. Press the soft-key option to hear it. SYNC will read the contact name to you, giving you some idea of the pronunciation it is expecting. | ||
| The SYNC voice control system is having trouble recognizing foreign tracks, artists, albums, genres and playlist names from my media player or USB flash drive. | You may be saying the foreign names using the currently selected language for SYNC. | SYNC applies the phonetic pronunciation rules of the selected language to the names stored on your media player or USB flash drive. It is able to make some exceptions for very popular artist names (for example, U2) such that you can always use the English pronunciation for these artists. |
| The system generates voice prompts and the pronunciation of some words may not be accurate for my language. | SYNC uses text-to-speech voice prompt technology. | SYNC uses a synthetically generated voice rather than pre-recorded human voice. |
| SYNC offers several new voice control features for a wide range of languages. Dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). | ||
| My previous Bluetooth voice control system allowed me to control the radio, CD, and climate control systems. Why can I not control these systems with SYNC? | The focus of SYNC is to control your mobile devices and the content stored on them. | SYNC offers significant capability beyond the previous system such as dialing a contact name directly from the phonebook without pre-recording (for example, “call John Smith”) or selecting a track, artist, album, genre or playlist directly from your media player (for example, "play artist Madonna"). |
| AppLink issues | ||
|---|---|---|
| Issue | Possible cause(s) | Possible solution(s) |
| AppLink Mobile Applications: When I select "Find New Apps", SYNC does not find any applications. | An AppLink capable phone is not connected to SYNC. | Ensure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher. Additionally, ensure your phone is paired and connected to SYNC in order to find AppLink-capable apps on your device. iPhone users must also connect to SYNC's USB port with an Apple USB cable. |
| My phone is connected, but I still cannot find any apps. | AppLink-enabled apps are not installed and running on your mobile device. | Ensure you have downloaded and installed the latest version of the app from your phone's app store. Ensure the app is running on your phone. Some apps require you to register or login on the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settings menu on the phone. |
| My phone is connected, my app(s) are running, but I still cannot find any apps. | Sometime apps do not properly close and re-open their connection to SYNC, over ignition cycles, for example. | Closing and restarting apps may help SYNC find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' option, select that and then restart the app. If the app does not have that option, you can also manually "Force Close" the app by going to the phone's settings menu, selecting 'Apps.' then finding the particular app and choosing 'Force stop'. Don't forget to restart the app afterwards, then select "Find New Apps" on SYNC. |
| On an iPhone with iOS7+, to force close an app, double tab the home button then swipe up on the app to close it. Tap the home button again, then select the app again to restart it. After a few seconds, the app should then appear in SYNC's Mobile App's Menu. | ||
| My Android phone is connected, my app(s) are running, I restarted them, but I still cannot find any apps. | There is a Bluetooth bug on some older versions of the Android OS that may cause apps that were found on your previous vehicle drive to not be found again if you have not turned off Bluetooth. | Reset the Bluetooth on your phone by turning it off and then turning Bluetooth back on. If you are in your vehicle, SYNC should be able to automatically re-connect to your phone if you press the "Phone" button. |
| My iPhone is connected, my app is running, I restarted the app but I still cannot find it on SYNC. | The USB connection to SYNC may need to be reset. | Unplug the USB cable from the phone, wait a moment, and plug the USB cable back in to the phone. After a few seconds, the app should appear in SYNC's Mobile Apps Menu. If not, "Force Close" the application and restart it. |
| I have an Android phone. I found and started my media app on SYNC, but there is no sound or the sound is very low. | The Bluetooth volume on the phone may be low. | Try increasing the Bluetooth volume of the device by using the device's volume control buttons which are most often found on the side of the device. |
| I can only see some of the AppLink apps running on my phone listed in SYNC's Mobile Apps Menu. | Some Android devices have a limited number of Bluetooth ports apps can use to connect. If you have more AppLink apps on your phone than the number of available Bluetooth ports, you will not see all of your apps listed in SYNC's mobile apps menu. | Force close or uninstall the apps you do not want SYNC to find. If the app has a "Ford SYNC" setting, disable that setting in the app's settings menu on the phone. |
| SYNC Multimedia System Reboot | |
|---|---|
| SYNC system in your vehicle has System Reboot feature that can be performed if the function of a SYNC feature is lost. To perform a Reboot, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 5 seconds. Please allow a few minutes for the reboot to complete. After a few minutes has passed you can resume using the SYNC system. Note: Feature availability depends on your vehicle´s options |
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |