WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Getting to Know Your System
The system allows you to interact with a variety of features using the touchscreen and voice commands.
Using the Touchscreen
To operate the touchscreen, you can simply touch the item or option that you want to select. The button changes color to show it has been selected.
Image Shown Without Description
Item   Menu Item   Action and Description  
A   Status Bar   This bar displays icons and messages pertaining to current system activities including climate settings, voice commands and phone functions such as text messages.  
B   Home   This button is available on the main screens. Pressing it takes you to the home screen view.  
C   Clock   This shows the current time. You can set the clock manually or have it controlled by the vehicle's GPS location.   See   Settings.   
D   Outside Temperature   This displays the current outside temperature.  
E   Feature Bar   You can touch any of the buttons on this bar to select a feature.  

Note:   Your system is equipped with a feature that allows you to access and control audio features for 10 minutes after you switch the ignition off (and no doors open).
The Status Bar
Additional icons also display in the status bar depending on market, vehicle options and current operation. If a feature is not active, the icon does not display. Certain icons may move to the left or right depending on what options are active.
Image Shown Without Description
Callout   Item   Description  
A   Microphone Mute   This icon displays when your phone's microphone is muted. A caller cannot hear you.  
B   Mute   When you mute the audio system this icon appears.  
C   Downloading   This icon appears when SYNC 3 has received a software update. Pressing the icon shows more details about the new software.  
D   Wi-Fi   This icon appears if a Wi-Fi network is connected.  
E   Wi-Fi in Range   An available Wi-Fi network is within range.  
F   Roaming   When your cell phone roams, this icon appears.  
G   Text Message   This icon displays when you receive a text message on your phone.  
H   Emergency Assistance   This icon displays when Emergency Assistance is set to off and your phone is connected to SYNC.  
I   Bluetooth Alert   The Bluetooth alert icon displays when there is an active Bluetooth alert .  
J   Bluetooth   This icon displays to show an active Bluetooth connection.  

Messages may also appear in the status bar to provide you with notifications. You can select the message to view the associated feature.
Feature Bar

Feature Bar Item   Functions  
Audio
Allows you to control the media including AM, FM and DAB radio, CDs, and media streaming over a Bluetooth device or through a USB connection.  
Climate
Allows you to adjust the temperature, fan speed and airflow within the vehicle.  
(Optional)  
Phone
Allows you to make calls, receive calls, and access the phonebook of your connected device.  
Navigation
Allows you to see your vehicle's location on a virtual road map, get driving directions to your destination and find points of interest along your route.  
(If equipped)  
Apps
Connect and control the system compatible apps running on your iphone or android device.  
Settings
You can customize your system settings for the touchscreen display, feature preferences, and how you want to interact with your vehicle.  

Cleaning the Touchscreen
You can remove fingerprints with a dry, clean, soft cloth.
If dirt or fingerprints are still on the screen, apply a small amount of alcohol to the cloth and try to clean it again.
Note:   Do not use detergent or any type of solvent to clean the touchscreen.
Note:   Do not pour or spray alcohol onto the touchscreen.
Using Voice Recognition
Using voice commands allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction.
The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.
When using voice commands, words and icons may appear in the status bar indicating the status of the voice command session.   See   Using Voice Recognition
Using the Steering Wheel Controls
Depending on your vehicle and option package, you can use different controls on your steering wheel to interact with the touchscreen system in different ways.
VOL: Control the volume of audio output.
Mute: Mute the audio output.
Voice: Press to start a voice session. Press again to stop the voice prompt and immediately begin speaking. Press and hold to end a voice session.
SEEK NEXT:
  • While in radio mode, press to seek between memory presets.
  • While in USB, Bluetooth Audio or CD mode, press to seek between songs or press and hold to fast seek.
SEEK PREVIOUS:
  • While in radio mode, press to seek between memory presets.
  • While in USB, Bluetooth Audio or CD mode, press to seek between songs or press and hold to fast seek.
PHONE ACCEPT: Press to answer a call or switch between calls.
PHONE REJECT: Press to end a call or reject an incoming call.
Note:   On some models, SEEK NEXT may be combined with PHONE REJECT and SEEK PREVIOUS may be combined with PHONE ACCEPT.
M: Touch the control repeatedly to switch between media sources (modes).
See   Steering Wheel
Using Your Bezel Controls
Depending on your vehicle and option package, you may also have these controls on your instrument panel:
  • Power: Switch the audio system on and off.
  • VOL: Control the volume of playing audio.
  • Seek and Tune: Use as you normally would in audio modes.
  • Eject: Eject a CD from the audio system.
  • SOURCE or MEDIA: Press repeatedly to advance through available media modes.
  • SOUND: Press to access the Sound menu where you can adjust sound and other audio settings.
  • 1-6:Press and hold to store or press to select an AM, FM or DAB memory preset.   See   Audio System
  • DISP: Switch the display on or off. You can also touch the screen to switch the display back on.
  • Temperature, fan and climate control buttons: Control the temperature, fan speed or settings of the climate control system.   See   Climate Control
Emergency Assistance (If Equipped)
WARNING   WARNING:  Unless the Emergency Assistance setting is on prior to a collision, the system does not attempt to place an emergency call. This could delay the response time, increasing the risk of serious injury or death.
WARNING   WARNING:  Do not wait for Emergency Assistance to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid a delayed response time. If you do not hear Emergency Assistance within five seconds of the crash, the system or cell phone may be damaged or non-functional.
WARNING   WARNING:  Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent Emergency Assistance from working properly.
WARNING   WARNING:  For this feature to work, your mobile phone must be Bluetooth-enabled and compatible with the system.

Note:   Before setting the feature on, please read the important notice about the Emergency Assistance feature and the Emergency Assistance privacy notice later in this section for important information.
Note:   When you switch Emergency Assistance on or off, the settings apply to all paired mobile phones. If you switch Emergency Assistance off and a previously paired phone connects when you switch the ignition on, either a voice message plays, a display message or icon is shown or both.
Note:   Every mobile phone operates differently. While Emergency Assistance works with most mobile phones, some mobile phones may experience difficulties using this feature.
If a crash deploys an airbag or triggers the fuel pump shut off, the system may contact emergency services by dialing 112 (the wireless emergency number that works in most European countries) through a paired and connected cell phone. For more information, visit the regional Ford website.
Note:   In case of an emergency, Emergency Assistance, as a means of communication aid, can help you contact specific rescue departments of public security. Emergency Assistance does not implement the rescue operations. The local public security department deploys specific rescue operations according to the actual situation.
See   Supplementary Restraints System.  Important information regarding airbag deployment is in this chapter.
See   Roadside Emergencies.  Important information regarding the fuel pump shut-off is in this chapter.
To switch Emergency Assistance on and off please view the settings information.  See   Settings
To make sure that Emergency Assistance works correctly:
  • The system must have power and be working correctly at the time of the crash and during feature activation and use.
  • You must switch on the feature before a crash.
  • You must have a cell phone connected to the system.
  • In certain countries, it may be necessary to have a valid and registered SIM card with credit in order to place and maintain an emergency call.
  • A connected cell phone must have the ability to make and maintain an outgoing call at the time of the crash.
  • A connected cell phone must have adequate network coverage, battery power and signal strength.
  • Your vehicle must have battery power.
Note:   This feature only works in a European country or region where SYNC Emergency Assistance can call the local emergency services. For more information, visit the regional Ford website.
In the Event of a Crash
Note:   Not every crash deploys an airbag or triggers the fuel pump shut off, which may turn on Emergency Assistance. However, if Emergency Assistance is triggered, the system tries to contact the emergency services. If a connected cell phone sustains damage or loses connection to the system, it searches for and tries to connect to any available previously paired cell phone. The system attempts to dial 112.
Before making a call:
  • If you do not cancel the call and SYNC makes a successful call, an introductory message plays for the emergency operator. After this message, there is hands-free communication between your vehicle's occupants and the operator.
  • The system provides a short window of time (approximately 10 seconds) to cancel the call. If you do not cancel the call, the system attempts to dial 112.
  • The system plays a message letting you know when it attempts to make an emergency call. You can cancel the call by selecting the relevant button or by pressing the end call button on the steering wheel.
During a call:
  • Emergency Assistance uses your vehicle GPS or cellular network information when available to determine the most appropriate language to use. It alerts the emergency operator of the crash and delivers the introductory message. This may include your vehicle GPS coordinates.
  • The language the system uses to interact with the occupants of your vehicle may differ from the language used to deliver information to the emergency operator.
  • After the delivery of the introductory message the voice line opens so that you can speak hands-free with the emergency operator.
  • When the line is connected, you must be prepared to provide your name, phone number and location information immediately.
Note:   While the system provides information to the emergency operator, the system plays a message letting you know it is sending important information. It then lets you know when the line is open to start hands-free communication.
Note:   During an Emergency Assistance call, an emergency priority screen appears which contains vehicle GPS coordinates when available.
Note:   It is possible that GPS location information is not available at the time of the crash; in this case, Emergency Assistance will still attempt to place an emergency call.
Note:   It is possible that the emergency services will not receive the GPS coordinates; in this case, hands-free communication with an emergency operator is available.
Note:   The emergency operator may also receive information from the cellular network such as cell phone number, cell phone location and cell phone carrier name independent from SYNC Emergency Assistance.
Emergency Assistance may not work if:
  • Your cell phone or Emergency Assistance hardware sustains damage in the crash.
  • The vehicle battery or the system has no power.
  • A crash ejects your cell phone from your vehicle.
  • You do not have a valid and registered SIM card with credit in your cell phone.
  • You are in a European country or region where the SYNC Emergency Assistance cannot place the call. For more information, visit the regional Ford website.
Important Information about the Emergency Assistance Feature
Emergency Assistance does not currently call emergency services in the following markets: Albania, Belarus, Bosnia and Herzegovina, Macedonia, Netherlands, Ukraine, Moldova and Russia.
For more information, visit the regional Ford website.
Emergency Assistance Privacy Notice
When you switch on Emergency Assistance, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut off. This feature has the capability to disclose your location information to the emergency operator or other details about your vehicle or crash to provide the most appropriate emergency services.
If you do not want to disclose this information, do not switch on the feature.
Safety Information
WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

  • Do not attempt to service or repair the system. Have an authorized dealer check your vehicle.
  • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
  • Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device's user guide for further information.
  • For your safety, some functions of the system are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device's manual before using it with the system.
Speed-restricted Features
For your safety, some functions of the system are speed-dependent. Their use is limited to when your vehicle is traveling at speeds under 3 mph (5 km/h). Make sure that you review your device's manual before using it with the system.
Some features of this system may be too difficult to use while your vehicle is moving so they are restricted from use unless your vehicle is stationary.
See the following chart for more specific examples.

Restricted features  
System Functionality   Editing settings while the rear view camera or active park assist are active.  
Wi-Fi   Editing Wi-Fi settings.  
Editing the list of wireless networks.  
Connecting to a new Wi-Fi network.  

Updating Your System
You can choose to download the update onto a USB drive or use Wi-Fi to deliver automatic updates.
USB Updates
To use the USB update visit the SYNC software update page on your regional Ford website.
The website notifies you if an update is available. You can then select to download the update.
You will need an empty USB drive. Please check the website for minimum requirements. Once you have inserted the USB drive into your computer, choose to start the download. Follow the instructions provided to download the files to the USB drive.
The installation of most files occurs in the background, and it does not interrupt your use of the system. Navigation updates cannot be installed in the background because the files are too large.
To install the system update in your vehicle:
  1. Remove anything that is plugged into the USB ports.
  1. Plug the USB drive containing the update into a USB port. The installation begins immediately.
Note:   After a successful installation, the update is available the next time the vehicle is started.
Please reference the website for any further actions.
Updating Over Wi-Fi
To update your System over Wi-Fi, your vehicle must be within the range of a Wi-Fi access point. Data rates may apply.
To connect your system to Wi-Fi, select:

Menu Item  
Settings
Wi-Fi
Available Wi-Fi Networks
You can then select your Wi-Fi network. You may have to enter the security code if the network is secured. The system confirms when it has connected to the network.  

You must also give the system permission to update automatically. Upon vehicle delivery, the system asks you if you would like to use the automatic update feature. If you agree to automatic updates, you can press OK to confirm.
If this selection does not appear upon vehicle delivery, you can access it through the General Settings and on switch the automatic system updates option.   See   Settings
If you would like to switch on automatic updating later, select:

Menu Item  
Settings
General
Automatic System Updates
From this menu, you can enable automatic updates. If you have not done so already, the system prompts you to set up a Wi-Fi connection when you enable this feature. You can switch off this feature from this menu if you decide to shut off automatic updates in the future.  

When Wi-Fi and automatic updates are enabled, your system checks for software updates periodically. If a new version is available, it downloads at that time.
Software downloads can take place for up to 30 minutes after you have switched your vehicle off. The updates do not interrupt the normal use of your system. If a download does not complete for any reason, the download continues where it left off at the next Wi-Fi connected opportunity.
Upon activation of an update, a banner displays on the touchscreen indicating the system update. Select the icon to see more detail. This icon displays for a few ignition cycles.
Support
For further support, contact an authorized dealer. For more information, visit the regional Ford website.
Privacy Information
When you connect a cellular phone to the system, it creates a profile within your vehicle that links to that cellular phone. This profile helps in offering you more cellular features and operating more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cell phone was not connected to the system. In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short diagnostic log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.
The cellular profile, media device index, and diagnostic log remain in your vehicle unless you delete them and are generally accessible only in your vehicle when the cellular phone or media player is connected.
If you no longer plan to use the system or your vehicle, we recommend you perform a Master Reset to erase all stored information. You can find more information about the Master Reset in General Settings.   See   Settings.  System data cannot be accessed without special equipment and access to your vehicle's module. Ford Motor Company does not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company.