General

Item   Description  
Language
Set the language.  
Measurement Units
Set the distance unit.  
Temperature Units
Set the temperature unit.  
Touchscreen Beep
Switch touchscreen tones on and off.  
Automatic System Updates
Switch automatic updates on and off.  
About SYNC
View information about the system and software.  
Software Licenses
View information about the software license.  
Master Reset
Reset all settings to factory levels.1  

1This resets all settings and deletes your personal data.
Display

Item   Description  
Brightness
Adjust the display brightness.2  
Mode
Set a light background, a dark background or have the system adjust the background based on how dark it is.  
Display Off
Switch the display off.3  
Auto Dim
Have the system adjust the display brightness based on how dark it is.  
Background
Set the background.  
Calm Screen
View less information in the display.  

2This does not change the brightness that you set through the information display.
3Touch the screen to switch the display back on.
Sound

Item   Description  
Reset All
Reset all sound settings to factory levels.  
Treble
Adjust treble frequency sounds.  
Midrange
Adjust mid-range frequency sounds.  
Bass
Adjust bass frequency sounds.  
Balance / Fade
Adjust the sound ratio from side to side and front to rear.  
Speed Compensated Volume
Adjust the amount that the volume increases as your vehicle speed increases.  
Occupancy Mode
Optimize sound for certain seating positions.  
Sound Mode
Switch stereo and surround sound on and off.  

Media Player

Item   Description  
Podcast Speed
Adjust the playback speed of podcasts on some iOS devices.  
Audiobook Speed
Adjust the playback speed of audiobooks on some iOS devices.  
Cover Art Priority
Displays the cover art from the files on your device. If the files on your device do not contain cover art, the system displays Gracenote cover art.  
Gracenote® Management
Switch the provision of metadata from Gracenote on and off.  
Gracenote® Database Info
View information about Gracenote.  
Device Information
View information about your media player software license.  
Reset Media Index
Delete the metadata that the system holds about the files on your device to allow re-indexing.  

Clock

Item   Submenu Item  
Clock Format
Set how time displays.  
Auto Time Zone Update
Set the clock to adjust to time zone changes.  
Reset Clock to GPS Time
Set the clock to adjust GPS satellite changes.  

The system automatically saves any updates you make to these settings.
Bluetooth

Item   Description  
Bluetooth
Switch Bluetooth on and off.  

Phone

Item   Description  
View Devices
Manage your devices.  
Add a Bluetooth Device
Add a device.  
Connect
Connect a device.  
Disconnect
Disconnect a device.  
Device Information
View information about your device.  
Make Favorite
Select a preferred device.  
Delete
Delete a device.  
Manage Contacts
Manage your phonebook and contacts.  
Auto-Download Contacts
Switch automatic phonebook download on.  
Sort By:
Set your contacts to display alphabetically by forename or by surname.  
Re-download Contacts
Manually download your phonebook.  
Delete Contacts
Delete your phonebook from the system.  
Set Phone Ringtone
Manage device tones.  
No Ringtone
Mute the ring tone of your cell phone.  
Use Phone Ringtone
View and select the ring tone for incoming calls. You can select the ring tone on your phone or one of the system ring tones.  
Text Messaging
Switch text messaging on and off.  
No Tone (Silence)
Switch text message notification tones on and off.  
Voice Readout
Switch text message voice notification on and off.  
Roaming Warning
Switch roaming notification on and off.  
Low Battery Notification
Switch low battery notification on and off.  

Emergency Assistance (If Equipped)

Item   Description  
Emergency Assistance
Switch Emergency Assistance on and off.  
Set Emergency Contacts
Set emergency contacts from your phonebook.  

Radio

Item   Description  
Radio Text
View information about the current radio broadcast.  
Autoset Presets (AST)
Refresh the six strongest FM radio stations in your current location to the preset bank where the current radio station is stored.  
Service Linking
Have the system switch to FM if DAB is not available.  
Alternate frequency
Have the system tune to a different frequency for the same radio station with a stronger signal.  
News Announcements
Have news announcements interrupt the current audio source.  

Navigation System (If Equipped)
Map

Item   Description  
Map Preferences
Adjust your map preferences.  
3D City Model
Display three-dimensional buildings on the map.  
Breadcrumbs
Display white dots on the map to represent your previous route.  
POI Icons
Display point of interest icons on the map.  
Select POIs
Select which point of interest categories display on the map.  

Route Guidance

Item   Description  
Route Preferences
Adjust your route preferences.  
Preferred Route
Select the shortest, fastest or most eco friendly route.  
Always Use ___ Route
Bypass route selection in destination programming. The system only calculates one route based on your preferred route setting.  
Automatically Find Parking
The system searches for and displays available parking locations as you approach your destination.  
Eco Time Penalty
Select a level of cost for the calculated eco friendly route. The higher the setting, the longer the system allows for the route.  
Dynamic Route Guidance
Switch whether the system considers traffic information when planning a route on or off.4  
Navigation Preferences
Adjust your navigation preferences.  
Guidance Prompts
Select voice and tones, only voice or only tones.  
Hazard Spot Warning
Adjust how the system alerts you to hazards or switch alerts off.5  

4Reliant upon traffic message channel or online traffic.
5Not available in all countries.
Apps

Item   Description  
Enable Mobile Apps
Enable or disable the use of mobile apps on the system.   Disabling mobile apps in the settings menu disables automatic updates and the use of mobile apps on the system.  
Enable Mobile Apps via USB
Update Mobile Apps
Provides information on the current state of available app updates.  
All Apps
Grant or deny permissions to all apps at once.  

Wi-Fi

Item   Description  
System Wi-Fi
Adjust your Wi-Fi preferences.  
View Available Networks
Select from the list of available Wi-Fi networks.  
Wi-Fi Availability Notification
Select to switch notifications on and off.  

Ambient Lighting (If Equipped)
Tap a color once to activate ambient lighting. This sets the color to the highest intensity.
You can drag the colors up and down to increase or decrease the intensity.
To switch ambient lighting off, press the active color once or drag the active color all the way down to zero intensity.
Vehicle Settings (If Equipped)
Camera

Item   Description  
Camera Settings
Adjust the rear camera preferences.  
Rear Camera Delay
You can enable or disable this option using the slider.   When this option is on, the rear view camera display is shown for a short time after you shift the vehicle into drive.  
Active Park Assist
Allows you to switch the park aid feature on and off from the rear view camera screen.  
Enhanced Park Aids
Displays a visual indication when the reverse sensing system detects an object.  

Voice Recognition

Item   Description  
Advanced Mode
Enable this option to remove additional voice prompts and confirmations.  
Phone Confirmation
Enable this option to have the system confirm a contacts name with you before making a call.  
Voice Command List
Enable this option to have the system display a list of available voice commands when the voice button is pressed.  

Valet Mode (If Equipped)
Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.
When you select valet mode a pop up appears informing you that a four digit code must be entered to enable and disable valet mode. You can use any PIN you chose but you must use the same PIN to disable valet mode. The system asks you to input the code.
Note:   If the system locks, and you need to reset the PIN, contact an authorized dealer.
To enable valet mode, enter your chosen PIN. The system then asks to confirm your PIN by reentering it. The system then locks.
To unlock the system, enter the same pin number. The system reconnects to your phone and all of your options are available again.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com