This view of the Owner’s Manual contains the very latest information, which may vary slightly from the printed Owner’s Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner’s Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2024 Ford Motor Company
Active Park Assist
Press the Active Park Assist button once to search for a parallel parking space.
Press the Active Park Assist button once while your vehicle is at rest in a parallel parking space to use Parallel Park Out Assist.
Parallel Parking, Parallel Park Out Assist
WARNING:
You must remain in your vehicle when the system turns on. At all times, you are responsible for controlling your vehicle, supervising the system and intervening, if required. Failure to take care may result in the loss of control of your vehicle, serious personal injury or death.
WARNING:
The sensors may not detect objects in heavy rain or other conditions that cause interference.
WARNING:
Active park assist does not apply the brakes under any circumstances.
WARNING:
The system is designed to aid the driver. It is not intended to replace your attention and judgment. You are still responsible to drive with due care and attention. |
Note:
Active Park Assist is a multi-step process and may require you to shift your transmission multiple times. Follow the on-screen instructions until you complete the parking process.
Note:
The Blind Spot Information System does not detect traffic alongside or behind your vehicle during an Active Park Assist maneuver.
Active Park Assist detects an available parallel parking space and automatically steers your vehicle into the space (hands-free) while you control the accelerator, gearshift and brakes. The system visually and audibly guides you to park your vehicle.
If you are uncomfortable with the proximity to any vehicle or object, you may choose to override the system by grabbing the steering wheel or by pressing the Active Park Assist button.
Parallel Park Out Assist automatically steers your vehicle out of a parallel parking space (hands-free) while you control the accelerator, gearshift and brakes. The system visually and audibly guides you to enter traffic.
The system may not correctly operate in any of the following conditions:- You use a spare tire or a tire significantly worn more than the other tires.
- One or more tires are improperly inflated.
- You try to park on a tight curve.
- Something passes between the front bumper and the parking space. For example, a pedestrian or cyclist.
- The edge of the neighboring parked vehicle is high off the ground. For example, a bus, tow truck or flatbed truck.
- The weather conditions are poor.For example, during heavy rain, snow or fog.
Note:
Keep the sensors on the bumper or fascia free from snow, ice and large accumulations of dirt.Covered sensors can affect the system's accuracy.Do not clean the sensors with sharp objects.
Note:
The sensors may not detect objects with surfaces that absorb ultrasonic waves or cause ultrasonic interference. For example, motorcycle exhaust, truck air brakes or horns.
Note:
Following a change in tire size, the system must recalibrate and operation may be impaired for a short time.
Do not use the system if:- You have attached a foreign object close to the sensors on the front or rear of your vehicle. For example, a bike rack or trailer.
- You attach an overhanging object to the roof. For example, a surfboard.
- A foreign object damages or obstructs the front or rear bumper or side sensors.
- The correct tire size is not in use on your vehicle. For example, a mini-spare tire.
Using Active Park Assist - Parallel Parking
Press the Active Park Assist button once to search for a parallel parking space.When driving at a speed less than
22 mph (35 km/h), the system automatically scans both sides of your vehicle for an available parking space. The system displays a message and a corresponding graphic to indicate it is searching for a parking space. Use the direction indicator to select searching either to the left-hand side or right-hand side of your vehicle.
Note:
If the direction indicators are not used, the system defaults to the passenger side of your vehicle.
Note:
You can also switch the system on after you have already driven partially or completely past a parking space. Press the Active Park Assist button and the system informs you if you have recently passed a suitable parking space.
When the system finds a suitable space, it displays a message and a tone sounds. Stop your vehicle and follow the instructions on the screen. If your vehicle is moving very slowly, you may need to pull forward a short distance before the system is ready to park.
Note:
You must observe that the space the system selects remains clear of obstructions at all times during the maneuver.
Note:
Drive your vehicle within
5 ft (1.5 m) and as parallel as possible to the other vehicles while passing a parking space.
Note:
The system always offers the last parking space it detects. For example, if your vehicle detects multiple spaces while you are driving, it offers the last one.
Note:
If driven above approximately
22 mph (35 km/h), the system shows a message to alert you to reduce your vehicle speed.
Automatically Steering into a Parking Space
Note:
If your vehicle speed exceeds approximately
6 mph (10 km/h) or you interrupt the maneuver, the system switches off and you need to take full control of your vehicle.
When you shift the transmission into reverse (R), with your hands off the steering wheel and nothing obstructing its movement, your vehicle steers itself into the space (hands-free). The system displays instructions to move your vehicle backward and forward in the space.
When you believe your vehicle is properly parked, or you hear a solid tone accompanied by a display message, bring your vehicle to a complete stop.
When the Active Park Assist maneuver is complete, the system displays a message and a tone sounds.
Note:
You are responsible for checking your parked vehicle and making any necessary corrections before leaving your vehicle.
Using Active Park Assist - Parallel Park Out Assist
Press the Active Park Assist button once while your vehicle is at rest in a parallel parking space to use Parallel Park Out Assist.The system displays a message instructing you to select a side. Use the direction indicator to select which side of your vehicle you want to exit the parking space.
The system determines the clearance to the front and rear of your vehicle and automatically steers your vehicle out of a parallel parking space (hands-free) while you control the accelerator, gearshift and brakes. The system visually and audibly guides you to enter traffic.
After the system directs your vehicle past the adjacent vehicle or object, it guides you to take control of the steering to complete the exit out of the parking space.
Note:
If the clearance in front of your vehicle allows easy departure, the Parallel Park Out Assist feature may not be available.
Note:
You are responsible for controlling your vehicle and making sure the path is clear prior to pulling into traffic.
Note:
If your vehicle speed exceeds approximately
3 mph (5 km/h) or you interrupt the maneuver, the system switches off and you need to take full control of your vehicle.
Deactivating the Active Park Assist Feature
You can manually deactivate the system by:- Pressing the Active Park Assist button during an active maneuver.
- Grabbing the steering wheel during an active maneuver.
- Driving above approximately 22 mph (35 km/h) for 30 seconds while searching for a parking space.
- Driving above approximately 6 mph (10 km/h) during an active parallel parking maneuver.
- Driving above approximately 3 mph (5 km/h) during an active parallel park out assist maneuver.
- Switching the traction control system off.
- The traction control system activates.
- There is an anti-lock brake system activation or failure.
If a problem occurs with the system, a warning message displays accompanied by a tone. Have your vehicle checked as soon as possible.
Troubleshooting the System
| Symptom | Possible Cause |
|---|---|
| The system does not look for a space. | You may have the traction control system switched off. |
| The transmission is in reverse (R). Your vehicle must be moving forward to be able to detect a parking space. | |
| The system does not offer a parking space. | The sensors may be covered. For example, snow, ice or dirt buildup. Covered sensors can affect how the system functions. |
| There is not enough room in the parking space for your vehicle to safely park. | |
| There is not enough space for the parking maneuver on the opposite side of the parking space. | |
| The parking space is more than 5 ft (1.5 m) or less than 16 in (0.4 m) away. | |
| Your vehicle speed is greater than 22 mph (35 km/h). | |
| You recently disconnected or replaced the battery. After a battery disconnect, you must drive your vehicle on a straight road for a short period of time. | |
| The system does not position the vehicle correctly. | Your vehicle is rolling in the opposite direction of the current transmission position. For example, rolling forward when in reverse (R). |
| An irregular curb along the parking space prevents the system from aligning your vehicle properly. | |
| Improperly parked vehicles or objects are boarding the space. | |
| Your vehicle is too far past the parking space. The system performs best when you drive the same distance past the parking space. | |
| You have incorrectly installed or maintained the tires. For example, not inflated correctly, improper size, or of different sizes. | |
| A repair or alteration changes the detection capabilities. | |
| A parked vehicle has a high attachment. For example, a salt sprayer, snowplow or moving truck bed. | |
| The parking space length or position of parked objects changes after your vehicle passes the space. | |
| The temperature around your vehicle quickly changes. For example, driving from a heated garage into the cold, or after leaving a car wash. |
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |