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The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2024 Ford Motor Company
Using Voice Recognition
To activate the SYNC 3 voice commands push the voice button on the steering wheel and wait for the prompt.
The SYNC 3 system allows you to use voice commands to control features like audio and climate controls. By using voice commands, you can keep your hands on the wheel and your eyes on the road.
You can access each feature controlled by SYNC 3 through a variety of commands.
To activate the SYNC 3 voice commands push the voice button on the steering wheel and wait for the prompt. ___ is a dynamic listing, meaning that it can be the name of anything, such as artist, the name of contact or number. The context and the description of the command tell you what to say for this dynamic option.
There are some commands that work for every feature, these commands are:
| Voice Command | Action and Description |
|---|---|
Main Menu | Brings you to the main menu. |
Go back | Returns you to the previous screen. |
Cancel | Ends the voice session. |
List of Commands | Gives you a list of possible voice commands. |
___ List of Commands | You can name any feature and the system gives a list of commands available for the feature. For example, you could say: |
| Phone List of Commands | |
| Navigation List of Commands | |
Next Page | You can use this command to view the next page of options on any screen where multiple pages of choices are given. |
Previous Page | You can use this command to view the previous page of options on any screen where multiple pages of choices are given. |
Help | Gives you available commands you can use on the current screen. |
Included here are some of the most popular commands for each SYNC 3 feature.
Audio Voice Commands
___ is a dynamic listing, meaning that for audio voice commands it can be the name of a Sirius channel or a channel number, a radio frequency number, or the name of an artist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
| Voice Command | Description | |
|---|---|---|
Sirius Channel ___ | 1 | You can say the Sirius channel name or number such as "Sirius channel 16". |
| You can also tune to a Sirius channel by saying the channel's name, such as "The Pulse". | ||
AM ___ | Allows you to tune to a specific FM or AM frequency such as "FM 88.7" or "AM 1580". | |
FM ___ | ||
FM ___ HD ___ | 1 | Allows you to tune to a specific HD frequency such as “FM 88.7 HD 1”. |
Bluetooth Audio | Allows you to listen to music on your Bluetooth® connected device. | |
USB | Allows you to listen to music on your USB connected device. | |
Play Genre ___ | For USB audio only, you can say the name of an artist, album, song or a genre to listen to that selection. Your system must finish indexing before this option is available. For example, you could say "Play artist The Beatles" or "Play song Penny Lane". | |
Play Playlist ___ | ||
Play Artist ___ | ||
Play Album ___ | ||
Play Podcast ___ | ||
Play Song ___ | ||
Play Audiobook ___ | ||
Browse ___ | For USB audio only, you can say the name of an artist, album, or a genre to browse by that selection. Your system must finish indexing before this option is available. For example you can say "Browse artist The Beatles" or "Browse genre folk". | |
Browse Artist ___ | ||
Browse Album ___ | ||
Browse Genre ___ | ||
Browse Playlist ___ | ||
Browse Audiobook ___ | ||
Browse Podcast ___ | ||
1This option may not be available in all markets or may require a subscription.
Climate Voice Commands (If Equipped)
You can control the temperature of the vehicle using voice commands.
___ is a dynamic listing, meaning that for climate voice commands it can be the desired degrees for the temperature setting.
To adjust the temperature, say:
| Voice Command | Description | ||
|---|---|---|---|
Set the Temperature to ____ | Adjust the temperature between 60–85 °F (15.5–29.5 °C). | ||
Phone Voice Commands
Pairing a Phone
You can use voice commands to connect your Bluetooth®-enabled phone to the system.
To pair your phone, press the voice button and when prompted, say:
| Voice Command | Description | |||
|---|---|---|---|---|
Pair Phone | Follow the on-screen instructions to complete the pairing process. See Settings. | |||
Making Calls
___ is a dynamic listing, meaning that for phone voice commands it can be the name of the contact you wish to call or the digits you want to dial.
Press the voice button and say a command similar to the following:
| Voice Command | Description |
|---|---|
Call ___ | Allows you to call a specific contact from your phonebook such as "Call Jenny". |
Call ___ at ___ | Allows you to call a specific contact from your phonebook at a specific location such as "Call Jenny at Home". |
Dial ___ | Allows you to dial a specific number such as “Dial 867-5309”. |
Please make sure that you are saying the contact name exactly as it appears in your contact list.
Once you have provided the digits of the phone number, you can say the following commands:
| Voice Command | Description |
|---|---|
| <0-9> | If you did not enter the full number with the first command, you can continue saying the number. |
Dial | Tells SYNC 3 to make the phone call. |
Delete | Tells SYNC 3 to erase the last block of digits you state. |
Clear | Tells SYNC 3 to erase the entire number. |
Text Message Voice Commands
To access text message options, press the voice button and say:
| Voice Command | Description |
|---|---|
Listen to Message | |
Listen to text message ___ | You can say the number of the message you would like to hear. |
Reply to Message | |
Reply to Message ____ | You can say the number of the message you would like to respond to. |
Reply to ____ | You can say the contact of the most recent message to respond. |
Navigation Voice Commands (If Equipped)
Setting a Destination
You can use any of the following commands to set a destination or find a point of interest.
___ is a dynamic listing, meaning that for navigation voice commands it can be a POI category or a major brand name, where a major brand name is a chain with more than 20 locations.
You can find an address, a point of interest (POI), or search for points of interest by category:
| Voice Command | Description |
|---|---|
Find an Address | Allows you to enter the address search functionality. You can also search for an address in a specific state or province. |
Find a ___ | State the name of the POI category or major brand name you would like to search for such as "Find restaurants". |
Find a POI | Allows you to enter the POI search functionality. |
Find an Intersection | Allows you to enter the intersection search functionality. |
| Find the Nearest <POI Category> | State the name of a POI category or major brand name you would like to search for. |
Show Previous Destinations | Allows you to see a list of your previous destinations. |
Show Favorites | Allows you to see a list of your favorite destinations. |
Drive Home | Allows you to route to your home address. |
Drive to Work | Allows you to route to your work address. |
In addition, you can say these commands when a route is active:
| Voice Command | Description |
|---|---|
Cancel Route | Cancels the current route. |
Detour | Allows you to select an alternate route. |
Repeat Instruction | Repeats the last guidance prompt. |
Show Route | Displays the active route. |
Route Summary | Displays the list of upcoming maneuvers. |
Where Am I | Provides current location. |
Zoom in | Allows you to zoom in on the map. |
Zoom out | Allows you to zoom out from the map. |
Mobile App Voice Commands (If Equipped)
The following voice commands are always available:
| Voice Command | Description |
|---|---|
Mobile Apps | SYNC 3 will prompt you to say the name of an app to start it on SYNC 3. |
List Mobile Apps | SYNC 3 will list all of the currently available Mobile Apps. |
Find Mobile Apps | SYNC 3 will search and connect to compatible app(s) running on your mobile device. |
There are also voice commands that you can use when app(s) are connected to SYNC 3:
| Voice Command | Description |
|---|---|
| Say the name of an app | At any time, you can say the name of a mobile app to start the mobile app on SYNC 3. |
| Say the name of an app, followed by help | SYNC 3 will list the available voice commands for the specified app if the app is running on SYNC 3. |
SiriusXM Traffic and Travel Link Voice Commands (If Equipped)
SiriusXM Traffic and Travel Link may not be available in all markets. Activation and a subscription are required.
You can say the following commands to access SiriusXM Traffic and Travel Link:
| Voice Command | Description |
|---|---|
Show Traffic | Displays a list of traffic incidents. |
Show Weather Map | Displays the current weather map. |
Show Fuel Prices | Displays a list of fuel prices. |
Show 5 Day Forecast | Displays the 5 day weather forecast. |
Help | |
Voice Settings Commands
You can say the following commands to access the voice settings:
| Voice Command | Description |
|---|---|
Voice Settings | Allows you to enter the voice settings functionality. |
Interaction Mode Standard | Sets standard prompting with longer prompts. |
Interaction Mode Advanced | Sets advanced prompting with shorter prompts. |
Phone Confirmation On | Allows the system to confirm before making a phone call. |
Phone Confirmation Off | The system does not confirm before placing a call. |
Voice Command Lists On | The system displays a short list of available commands. |
Voice Command Lists Off | The system does not display the list of commands. |
You can use the volume control to adjust the volume of the system voice prompts. While prompt is active, adjust the volume control up or down to your desired setting.
Note:
Depending on the current climate control settings, the fan speed may automatically go down while issuing voice commands or while making and receiving phone calls via SYNC to reduce the amount of background noise in the vehicle. The fan speed will automatically return to normal operation once the voice session ends. You can adjust the fan speed during a voice session, simply press the fan buttons (or turn the fan knob) to increase or decrease the fan speed to the setting you prefer.To disable this automatic fan speed reduction feature during voice sessions, press and hold the climate control AC and Recirculated air buttons simultaneously, release and then increase fan speed within 2 seconds. To re-enable this feature, repeat the above sequence.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |