WARNING   WARNING:  You are responsible for controlling your vehicle at all times. The system is designed to be an aid and does not relieve you of your responsibility to drive with due care and attention. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death.
WARNING   WARNING:  Always drive with due care and attention when using and operating the controls and features on your vehicle.
WARNING   WARNING:  In cold and severe weather conditions the system may not function. Rain, snow and spray can all limit sensor performance.
WARNING   WARNING:  The system will not operate if the sensor cannot track the road lane markings.
WARNING   WARNING:  The sensor may incorrectly track lane markings as other structures or objects. This can result in a false or missed warning.
WARNING   WARNING:  The system may not operate properly if the sensor is blocked. Keep the windshield free from obstruction.
WARNING   WARNING:  If damage occurs in the immediate area surrounding the sensor, have your vehicle checked as soon as possible.
WARNING   WARNING:  The system may not correctly operate if your vehicle is fitted with a suspension kit not approved by us.

Note:   The system works above 40 mph (65 km/h).
Note:   The system works as long as the camera can detect one lane marking.
Note:   When you select aid or alert and aid mode and the system detects no steering activity for a short period, the system alerts you to put your hands on the steering wheel. The system may detect a light grip or touch on the steering wheel as hands off driving.
Note:   The system may not function if the camera is blocked, or if the windshield is damaged or dirty.
Rear View Mirror Camera
When you switch the system on and it detects an unintentional drift out of your lane is likely to occur, the system notifies or assists you to stay in your lane through the steering system and information display. In Alert mode, the system provides a warning by vibrating the steering wheel. In Aid mode, the system provides steering assistance by gently counter steering your vehicle back into the lane.
When the system is functioning in the combined Alert and Aid mode, the system first provides steering assistance by gently counter steering your vehicle back into the lane, followed by a warning that vibrates the steering wheel if the vehicle is still out of the lane markings.
Switching the System On and Off
Note:   The system on or off setting is stored until it is manually changed, unless a MyKey is detected. If the system detects a MyKey, it defaults to on and the mode sets to alert.
Lane Departure Warning Switch
Press the button on the direction indicator stalk to switch the system on or off.
System Settings
The system has optional setting menus available. The system stores the last known selection for each of these settings. You do not need to readjust your settings each time you switch the system on.
Mode: This setting allows you to select which of the system features you can enable.
Lane Keeping Assist Alert
Alert only – Provides a steering wheel vibration when the system detects an unintended lane departure.
Lane Keeping System Aid
Aid only – Provides steering assistance toward the lane center when the system detects an unintended lane departure.
Lane Keeping System Alert and Aid
AAlert
BAid
Alert + Aid – Provides steering assistance toward the lane center.
If your vehicle continues drifting out of the lane after the lane keeping aid corrects the vehicle, the system provides a steering wheel vibration.
Note:   The alert and aid diagrams illustrate general zone coverage. They do not provide exact zone parameters.
Intensity: This setting affects the intensity of the steering wheel vibration used for the alert and alert + aid modes. This setting does not affect the aid mode.
  • Low.
  • Normal.
  • High.
System Display
Lane Keeping System Display
If you switch the system on in alert mode, an overhead graphic of a vehicle with lane markings appears in the information display.
If you switch the system on in aid or alert and aid mode, a separate white icon also appears, or in some vehicles, arrows appear with the lane markings.
When you switch off the system, the lane marking graphics do not display.
While the system is on, the color of the lane markings change to indicate the system status.
Gray: Indicates that the system is temporarily unable to provide a warning or intervention on the indicated side. This may be because:
  • Your vehicle is under the activation speed.
  • The direction indicator is active.
  • Your vehicle is in a dynamic maneuver.
  • The road has no or poor lane markings in the camera field-of-view.
  • The camera is obscured or unable to detect the lane markings due to environmental, traffic or vehicle conditions. For example, significant sun angles, shadows, snow, heavy rain or fog, following a large vehicle that is blocking or shadowing the lane or poor headlamp illumination.
See Troubleshooting for additional information.
Green: Indicates that the system is available or ready to provide a warning or intervention on the indicated side.
Yellow: Indicates that the system is providing or has just provided a lane keeping aid intervention.
Red: Indicates that the system is providing or has just provided a lane keeping alert warning.
The system can be temporarily suppressed at any time by the following:
  • Quick braking.
  • Fast acceleration.
  • Using the turn signal indicator.
  • Evasive steering maneuver.
  • Driving too close to the lane markings.
Troubleshooting

Why is the feature not available (line markings are gray) when I can see the lane markings on the road?  
Your vehicle speed is outside the operational range of the feature.  
The sun is shining directly into the camera lens.  
A quick intentional lane change has occurred.  
Your vehicle stays too close to the lane markings.  
Driving at high speeds in curves.  
The last alert warning or aid intervention occurred a short time ago.  
Ambiguous lane markings, for example in construction zones.  
Rapid transition from light to dark, or from dark to light.  
Sudden offset in lane markings.  
ABS or AdvanceTrac™ is active.  
There is a camera blockage due to dirt, grime, fog, frost or water on the windshield.  
You are driving too close to the vehicle in front of you.  
Transitioning between no lane markings to lane markings or vice versa.  
There is standing water on the road.  
Faint lane markings, for example partial yellow lane markings on concrete roads.  
Lane width is too narrow or too wide.  
The camera has not been calibrated after a windshield replacement.  
Driving on tight roads or on uneven roads.  


Why does the vehicle not come back toward the middle of the lane, as expected, in the Aid or Aid + Alert mode?  
High cross winds are present.  
There is a large road crown.  
Rough roads, grooves or shoulder drop-offs.  
Heavy uneven loading of the vehicle or improper tire inflation pressure.  
The tires have been changed, or the suspension has been modified.  

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
  • View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com