WARNING   WARNING:  Always fully apply the parking brake and make sure you shift into park (P). Failure to follow this instruction could result in personal injury or death.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.
WARNING   WARNING:  When your vehicle is stationary, keep the brake pedal fully pressed when shifting gears. Failure to follow this instruction could result in personal injury, death or property damage.

Note:   You may not be able to shift out of park (P) unless the intelligent access key is inside your vehicle.
Understanding the Positions of Your Rotary Shift Transmission
Rotary Gear Shift with Sport Mode
PPark.
RReverse.
NNeutral.
DDrive.
SSport mode.
Your vehicle has an electronic transmission shifter. The transmission selector is on the center console.
The instrument cluster displays the current gear.
Park (P)
WARNING   WARNING:  Move the transmission selector lever to park (P) only when your vehicle is stationary.

With the transmission in park (P), your vehicle locks the transmission and prevents the wheels from turning. Always come to a complete stop before putting your vehicle into and out of park (P). An audible tone may occur when you select park (P).
When you switch the ignition off, your vehicle shifts into park (P). If you switch the ignition off when the vehicle is moving, it first shifts into neutral (N) until it reaches a slow enough speed and then shifts into park (P).
The electric parking brake may apply when you shift to park (P) without the brake pedal fully pressed. The electric parking brake applies when you shift to park (P) on large slopes. The electric parking brake releases with the drive away release function.  See   Electric Parking Brake. 
Note:   A warning tone sounds if you open the driver door and you have not shifted the transmission selector to park (P).
Automatic Return to Park
Note:   This feature does not operate when your vehicle is in Stay in Neutral mode or emergency tow.
Your vehicle has a feature that shifts into park (P) when any of the following conditions occur:
  • You turn the vehicle off.
  • You open the driver door with your seatbelt unlatched.
  • Your seatbelt is unlatched when the driver door is open.
If you turn your vehicle off when moving, your vehicle first shifts into neutral (N) until it slows down enough to shift into park (P) automatically.
Note:   If you have waited an extended period of time, 2-15 minutes before starting your vehicle, unlatching your seatbelt can cause this feature to activate, even with the driver door closed.
Note:   This feature may not work properly if the door ajar switch is malfunctioning. If your door ajar indicator does not illuminate when you open the driver door or the indicator illuminates with the driver door closed, contact your authorized dealer.
Reverse (R)
WARNING   WARNING:  Move the transmission selector lever to reverse (R) only when your vehicle is stationary and the engine is at idle speed.

With the transmission selector in reverse (R), your vehicle moves backward. Always come to a complete stop before shifting into and out of reverse (R).
Neutral (N)
WARNING   WARNING:  In neutral (N) your vehicle has the ability to roll freely. If you intend to leave your vehicle, make sure you apply the parking brake.

With the transmission selector in neutral (N), you can start your vehicle and it is free to roll. Hold the brake pedal down when in this position.
Stay in Neutral Mode
Note:   Stay in neutral mode is a temporary vehicle state with the ignition off. Once in this mode, sufficient battery voltage must be maintained or your vehicle returns to park.
Failure to follow this instruction could result in vehicle damage not covered by the vehicle Warranty.
Note:   When entering an automatic car wash, always shift to neutral (N). If you are exiting the vehicle before the car wash, Stay in Neutral Mode is available.
Extended usage of Stay in Neutral mode may result in a battery voltage reduction to level where the vehicle may no longer start.
Do not tow your vehicle in this mode.
To enter Stay in Neutral mode, do the following:
  1. Bring your vehicle to a complete stop.
  1. Shift into neutral (N).
Note:   A message appears in the information display.
  1. Press the sport (S) button.
Note:   A confirmation message appears in the information display when your vehicle has entered Stay in Neutral mode and the neutral (N) button on the transmission selector slowly blinks.
To exit Stay in Neutral mode, press the brake pedal and shift into another gear.
Drive (D)
Drive (D) is the normal driving position for the optimum fuel economy and smoothness. Shift the transmission selector to drive (D) to allow your vehicle to move forward and shift automatically through the forward gears.
The transmission shifts to the appropriate gear for optimum performance based on ambient temperature, road slope, vehicle load and your input.
Sport Mode (S)
With the transmission selector in sport (S), the driver can change gears up or down. By moving the transmission selector lever from drive position drive (D) to sport (S) you can shift up or down the gear by using shift buttons on the steering wheel. See SelectShift Automatic™ transmission section.
SelectShift Automatic™ Transmission (If Equipped)
The SelectShift Automatic transmission gives you the ability to change gears up or down as desired.
Downshifts are allowed unless the engine speed after the shift exceeds the maximum allowable limit.
In order to prevent engine stalls, SelectShift automatically downshifts at low engine speeds.
Note:   Engine damage may occur if you maintain excessive engine revving without shifting.
SelectShift does not automatically upshift, even if the engine is approaching the RPM limit, unless the accelerator pedal is at full travel.
Take notice of the shift indicator lamp, which alerts you when to shift to help you achieve the optimum level of efficiency and fuel economy.
Pull the + paddle on the steering wheel to activate SelectShift.
  • Pull the right paddle (+) to upshift.
  • Pull the left paddle (–) to downshift.
SelectShift Automatic TransmissionSelectShift in drive (D):
  • Provides temporary manual control of the gear selection when you require a more demanding response, for example, when towing or overtaking. This mode holds a selected gear for a temporary period of time dependent on driver input, for example, steering wheel or accelerator pedal input.
SelectShift in sport (S):
  • Provides a permanent manual gear selection, where you can select the gear.
To exit SelectShift mode:
  • Press and hold the + paddle on the steering wheel to deactivate SelectShift mode in drive (D) or sport (S).
OR
  • Diesel vehicles only: Press and hold the + toggle or + steering wheel paddle for a few seconds.
The instrument cluster displays your current gear. If you request a gear that is not available due to vehicle conditions, too low or too high engine speed, the current gear flashes three times.
Note:   At full accelerator pedal travel, the transmission may automatically downshift for maximum performance.
Manual Park Release
WARNING   WARNING:  When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.
WARNING   WARNING:  Do not drive your vehicle until you verify that the stoplamps are working.

Use the manual park release to move your transmission from the park (P) position in the event of an electrical malfunction or emergency.
Activating the Manual Park Release Cable
  1. Apply the parking brake.See   Electric Parking Brake. 
Note:   If vehicle battery is dead, for example, no electrical power available, an external power may be required to apply the parking brake.
Manual Park Release Cable Location
  1. Locate the manual park release cable access cover under the dash, below the steering wheel.
  1. Using a tool, carefully remove the screw from the access cover and open.
Note:   Do not pull the tether until you are in the driver's seat.
Manual Park Release Cable
  1. Switch ignition on, but do not start your vehicle.
  1. Once in the driver seat, fully apply the brake pedal and hold. Do not release. Pull the orange tether outward towards the driver seat, move the tether to the lower right-hand corner to seat the metal bead in the pocket, and lock it into the override position. If done correctly, a message on the instrument cluster displays Park Not Available, Transmission Not In Park or Shift System Fault.
Note:   Your vehicle is now out of the park (P) position and is free to roll.
  1. With your foot still fully applied on the brake pedal, disengage the parking brake.  See   Electric Parking Brake. 
  1. Your vehicle remains in neutral (N) for emergency towing purposes.
  1. Switch off the ignition.
  1. Once safe to do so, and there is no risk that your vehicle will roll, disconnect the negative (black) battery cable from the battery.
Returning Your Vehicle to Normal Mode
  1. Once it is safe to do so, reconnect the negative (black) battery cable to the battery.
  1. Apply the parking brake.See   Electric Parking Brake. 
Note:   If vehicle battery is dead, for example, no electrical power available, an external power may be required to apply the parking brake.
Note:   Do not pull the tether until you are in the driver seat.
  1. Once in the driver seat, fully apply the brake pedal and hold, do not release. Pull the orange tether outward towards the driver seat.
  1. Move the tether towards the left and release to return it to the rest position.
  1. Stow the manual park release cable tether, install the access cover and replace the screw.
  1. With your foot fully applied on the brake pedal, start your vehicle. Confirm that your vehicle is in the park (P) position and that the instrument cluster indicates park (P).
  1. If the instrument cluster is not displaying the park (P) position or there is a message stating Park Not Available, Transmission Not In Park or Shift System Fault, apply the parking brake before exiting your vehicle. Contact an authorized dealer for service.
Automatic Transmission Adaptive Learning
This feature may increase durability and provide consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm shifts, soft shifts or both. This operation is considered normal and does not affect function or durability of the transmission. Over time, the adaptive learning process can optimize the transmission operation.
If Your Vehicle Gets Stuck in Mud or Snow
Note:   Do not rock your vehicle if the engine is not at normal operating temperature or damage to the transmission may occur.
Note:   Do not rock your vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow, it may be rocked out by shifting between forward and reverse gears, stopping between shifts in a steady pattern.
Press lightly on the accelerator in each gear.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com