WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note:   Your vehicle may or may not be equipped with all the messages listed in this chapter. Your vehicle will not display messages of systems it is not equipped with.
Various systems on your vehicle can be controlled using the information display controls on the steering wheel. Corresponding information is displayed in the information display.
Information Display Controls (Type 1)
Instrument Cluster - Information Display Controls
  • Press the up and down arrow buttons to scroll through and highlight the options within a menu.
  • Press the right arrow button to enter a sub-menu.
  • Press the left arrow button to exit a menu.
  • Press and hold the left arrow button at any time to return to the main menu display (escape button).
  • Press the OK button to choose and confirm settings or messages.
Menu
You can access the menu using the information display control.
Check Box Icon  This icon gives you the ability to switch a feature on or off. A check in the box indicates the feature is enabled, and unchecked indicates the feature is disabled.
Note:   Some options may appear slightly different or not at all if the items are optional.

Trip 1 and 2  
Digital Speedo  
Distance to E
Trip Odometer
Trip Timer
Average Fuel
Outside Temp.
All Values  

  • Digital Speedo - Shows a digital display of your vehicle speed.
  • Distance to E - Shows the approximate distance your vehicle can travel before running out of fuel.
  • Trip Odometer — Registers the distance of individual journeys.
  • Trip Timer — The timer stops when you turn your vehicle off and restarts when you restart your vehicle.
  • Average Fuel — Shows the average fuel economy for a given trip.
  • Outside Temperature — Shows the outside air temperature.
  • All Values — Shows the Distance to E, Trip Odometer, Trip Timer and Average Fuel.
Note:   Press and hold OK on the current screen to reset the respective trip, distance, time and fuel information.

Fuel Economy
Distance to E
Inst Fuel Econ
Avg MPG  
Long Term Fuel Economy  
Fuel History
Average Speed
All Values  
Auto StartStop

  • Distance to Empty - Shows the approximate distance your vehicle can travel before running out of fuel.
  • Inst Fuel Economy - Shows a visual graph of your instantaneous fuel economy along with your Avg MPG since the function was last reset.
  • Long Term Fuel Economy - Shows your long term fuel economy.
  • Average MPG — Shows the average fuel economy for a given trip.
  • Fuel History - Shows the fuel economy over the past 30 minutes.
  • Average Speed - Shows the average speed since the last reset.
  • All Values — Shows all fuel economy values: Distance to E, Inst Fuel Econ, Long Term Fuel Economy and Average Speed.
  • Auto StartStop - Available Auto Start-Stop messaging provides details about what is happening with your system. OK  See   Information Messages
Note:   You can reset your average fuel economy by pressing and holding the button on the left-hand steering wheel controls.

Driver Assist
Blindspot
Cross Traffic
Cruise Control
Select setting  
Driver Alert
Hill Start Assist
Intelligent AWD
Lane Keeping
Mode
Select setting  
Intensity
Pre-Collision
Alert Sensitivity
Dist. Indication
Evasive Steering Assist  
Active Braking
Rear Park Aid
Tire Monitor
Tire Pressure
Hold OK to Reset
Trailer Sway


Settings
Vehicle
Alarm
Select setting    
 
Ask on exit
 
 
Auto Engine Off
Chimes
Information
DTE calculation
Select setting  
Easy Entry/Exit
Lighting
Auto Highbeam
 
Autolamp delay
Select setting  
Daytime Lights
Locks
Autounlock
Mislock
 
Remote Unlock
Select setting  
Switches inhibit
 
Oil Life Reset
Hold OK to Reset
Power Liftgate
Select setting  
 
Remote Start
Climate Control
Select setting  
  Seats or Seats and Wheel  
 
Duration
 
System
 
Seatbelts
 
 
Silent mode
 
 
Windows
Remote Open
Remote Close
 
Wipers
Courtesy Wipe
Rain Sensing
Reverse Wiper
MyKey
Create MyKey
Hold OK to Create MyKey  
911 Assist
Select setting  
Emergency Assist  
Do Not Disturb
Traction Ctrl
Max Speed
Speed Minder
Volume Limiter
Clear MyKeys
Hold OK to Clear All MyKeys  
Display
Units
Select setting  
Distance
Temperature
Tire Pressure
Language

Information Display Controls (Type 2)
Information Display Controls
  • Press the up and down arrow buttons to scroll through and highlight the options within a menu.
  • Press the right arrow button to enter a sub-menu.
  • Press the left arrow button to exit a menu.
  • Press and hold the left arrow button at any time to return to the main menu display (escape button).
  • Press the OK button to choose and confirm settings or messages.
Main menu
From the main menu bar on the left side of the information display, you can choose from the following categories:
  • Display Mode
  • Trip 1 & 2
  • Fuel Economy
  • Driver Assist
  • Settings
Scroll up or down to highlight one of the categories, then press the right arrow key or OK to enter into that category. Press the left arrow key as needed to exit back to the main menu.
Display Mode
Use the up/down arrow buttons to choose between the following display options.

Display Mode
Option 1   Option 2   Option 3   Option 4  
XXX mi (km) to empty   X   X   -   -  
Round tachometer   -   -   X   X  
Vertical tachometer   -   X   -   -  
Tire Pressure on demand screen  
Digital Speedometer - XXX MPH - Press OK for km/h  
Intelligent AWD
Turbo Boost Gauge1  

1ST only.
  • XXX mi (km) to empty: Shows the approximate distance the vehicle will travel.
  • Round tachometer: Indicates the engine speed in revolutions per minute. Driving with your tachometer pointer continuously at the top of the scale may damage the engine. During SelectShift Automatic™ transmission (SST) use, the currently selected gear will appear in the display.
Trip 1 & 2
You can access the menu using the information display control.
Note:   Some options may appear slightly different or not at all if the items are optional.

Trip 1 & 2
All Values  

All Values — shows all trip values (Trip Timer, Odometer and Average Fuel).
  • Trip Odometer — Shows your accumulated trip distance.
  • Average Fuel — Shows your average fuel economy for a given trip.
  • Trip Timer— The timer stops when you turn your vehicle off and restarts when you restart your vehicle.
Note:   You can reset your trip information by pressing and holding the OK button on the left hand steering wheel controls.
Fuel Economy
Use the left and right arrow buttons to choose the desired fuel economy display.

Fuel Economy
Instant Fuel Economy - Hold OK to Reset  
Auto StartStop
Fuel History
Average Speed

  • Inst Fuel Economy - shows a visual graph of your instantaneous fuel economy, average fuel economy and distance to empty.
  • Auto StartStop - available Auto Start-Stop messaging will provide details about what is happening with your system.   See   Information Messages
  • Fuel History - Shows the fuel economy over the past 30 minutes.
  • Average Speed - Shows the average speed since the last reset.
Note:   You can reset your average fuel economy by pressing and holding the OK button on the left hand steering wheel controls.
Driver Assist
In this mode, you can configure different driver setting choices.
Note:   Some items are optional and may not appear.

Driver Assist
Traction Control
Blindspot
Cross Traffic Alert
Cruise Control
Select setting  
Driver Alert
Driver Sel. Susp.
Hill Start Assist
Lane Keeping Sys
Mode
Select setting  
Intensity
Pre-Collision
Alert Sensitivity
Active Braking
Rear Park Aid
Tire Monitor
Hold OK to Reset
Trailer Sway

Settings
In this mode, you can configure different driver setting choices.
Note:   Some items are optional and may not appear.

Settings
Vehicle
Alarm
Select setting    
 
Ask on Exit
 
 
Auto Engine Off
DTE Calculation
Select setting  
Easy Entry/Exit
Lighting
Adaptive Headlamps   Adaptive Headlamps  
Traffic Set Up
Select setting  
Auto Highbeam
Autolamp Delay
Select setting  
Daytime Lights
Locks
Autolock
Autounlock
 
Mislock
 
Remote Unlock
Select setting  
 
Switch Inhibit
 
Mirrors
Autofold
 
Oil Life Reset
XXX% - Hold OK to Reset  
 
Power Liftgate
Select setting  
 
Remote Start
Climate Control
Select setting  
  Seats or Seats and Wheel  
 
Duration
 
System
 
Seatbelts
 
Silent Mode
 
Windows
Remote Open
Remote Close
 
Wipers
Courtesy Wipe
Rain Sensing
MyKey
Create MyKey
Hold OK to Create MyKey  
911 Assist
Select setting  
Emergency Assist  
Do Not Disturb
Traction Ctrl
Max Speed
Speed Minder
Volume Limiter
Clear MyKeys
Hold OK to Clear All MyKeys  
Display Setup
Distance
Select setting  
Temperature
Gauge Display
Tire Pressure
Language

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
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South Africa860011022fordcrc2@ford.com
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American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
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Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
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South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
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Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com