Active City Stop

Message   Description  
Active City Stop Auto Braking
 The system is applying the brakes.  
Active City Stop Sensor Blocked Clean Screen
 The system sensors are blocked.  
Active City Stop Sensor Blocked Clean Screen
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Active Park Assist

Message   Description  
Active Park Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Adaptive Cruise Control

Message   Description  
Adaptive Cruise Malfunction
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Adaptive Cruise Not Available
The system is not available.   See   Using Adaptive Cruise Control - Vehicles Without: Stop and Go.   
Adaptive Cruise Not Available Sensor Blocked See Manual
The radar has reduced visibility.   See   Using Adaptive Cruise Control - Vehicles Without: Stop and Go.   
Normal Cruise Active Automatic Braking Turned Off
You have switched normal cruise control on. Adaptive braking turns off.  
Front Sensor Not Aligned
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Adaptive Cruise - Driver Resume Control
The adaptive cruise has reinstated controls to the driver.  
Adaptive Cruise Speed Too Low to Activate
Your vehicle speed is too slow to activate the adaptive cruise.  
Adaptive Cruise Shift Down
The adaptive cruise is adjusting the gap distance. Shift into a lower gear.  

Airbag

Message   Description  
Occupant Sensor BLOCKED Remove Objects Near Passenger Seat
The system has malfunctioned due to a blocked sensor. Remove blockage.  

Alarm

Message   Description  
Vehicle Alarm To Stop Alarm, Start Vehicle.
Alarm triggered due to unauthorized entry.   See   Anti-Theft Alarm - Vehicles With: Integral Battery.   

All-Wheel Drive

Message   Description  
AWD Temporarily Disabled
The system temporarily turns off to protect itself from overheating.  
AWD OFF
The system temporarily turns off to protect itself from overheating or if you are using the temporary spare tire.  
AWD Restored
The system resumes normal function and clears this message after driving a short distance with the road tire re-installed or after the system cools.  
AWD Malfunction Service Required
 The system is not properly operating. If the message continues to appear, have your vehicle checked as soon as possible.  

Automatic Engine Shutdown

Message   Description  
Engine Shuts Off In {seconds to shut off:#0} Seconds
The engine is getting ready to shut off.  
Engine Shut Off For Fuel Economy
The engine has shut off to help increase fuel economy.  
Engine Shuts Off in {seconds to shut off:#0} Seconds Press Ok to Override
The engine is getting ready to shut off. You can press OK on the left steering wheel button to override the shut down.  

Automatic High Beam Control

Message   Description  
Front Camera Low Visibility Clean Screen
The camera has reduced visibility.Clean the windshield.If the message continues to appear, have your vehicle checked as soon as possible.  
Front Camera Temporarily Not Available
The camera has malfunctioned.Wait a short period of time for the camera to cool down.If the message continues to appear, have your vehicle checked as soon as possible.  
Front Camera Malfunction Service Required
The camera has malfunctioned.Have your vehicle checked as soon as possible.  

Auto-Start-Stop

Message   Description  
Auto StartStop Press Brake to Start Engine
The system needs to restart the engine but requires your confirmation. Press the brake pedal to restart the engine.  
Auto StartStop Press Clutch to Start Engine
The system needs to restart the engine but requires your confirmation. Press the clutch pedal to restart the engine.  
Auto StartStop Press a Pedal to Start Engine
The system needs to restart the engine but requires your confirmation. Press any pedal to restart the engine.  
Auto StartStop Select Neutral To Start Engine
The system needs to restart the engine but requires your confirmation. Shift into neutral (N) to restart the engine.  
Auto StartStop Shift to P, then Restart Engine
The system needs to restart the engine but requires your confirmation. Shift into park (P) to restart the engine.  
Auto StartStop Manual Restart Required
The system is not functioning. Restart the engine.  
Auto StartStop Not Available
The system is not available.   See   Unique Driving Characteristics.   
Auto StartStop Malfunction Service Required
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Battery and Charging System

Message   Description  
Check Charging System
The charging system needs servicing. If the message continues to appear, have your vehicle checked as soon as possible.  
Charging System Service Soon
The charging system needs servicing. If the message continues to appear, have your vehicle checked as soon as possible.  
Charging System Service Now
The charging system needs servicing.Have your vehicle checked as soon as possible.  
Battery State of Charge Low
The battery management system determines that the battery is at a low state of charge. Switch the ignition off as soon as possible to protect the battery. This message clears when you restart your vehicle and the battery state of charge has recovered.  
Turn Power Off To Save Battery
The battery management system determines that the battery is at a low state of charge. Switch the ignition off as soon as possible to protect the battery. This message clears when you restart your vehicle and the battery state of charge has recovered.  
Low Battery Features Temporarily Turned Off
The battery management system detects an extended low-voltage condition. Your vehicle disables various features to help preserve the battery. Switch off as many of the electrical loads as soon as possible to improve system voltage.  

Blind Spot Information and Cross Traffic Alert Systems

Message   Description  
Blindspot System Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Blindspot Not Available Sensor Blocked See Manual
The system sensors are blocked.   See   Blind Spot Information System.   
Vehicle Coming From Left
The system detects a vehicle.   See   Blind Spot Information System.   
Vehicle Coming From Right
Cross Traffic Not Available Sensor Blocked See Manual
The system sensors are blocked.   See   Blind Spot Information System.   
Cross Traffic System Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Brake System

Message   Description  
Check Brake System
The system has malfunctioned.Stop your vehicle in a safe place.Have your vehicle checked as soon as possible.  

Diesel Engine

Message   Description  
Engine Warming Please Wait {seconds:00} sec
In extremely cold weather, typically below -26 °C (-15 °F) and if the engine block heater is not utilized, the engine does not respond to accelerator pedal movement for 30 seconds. This restriction allows the engine to circulate the oil properly in order to avoid engine damage.  

Doors and Locks

Message   Description  
Driver Door Ajar
The door listed is not completely closed.  
Passenger Door Ajar
Rear Left Door Ajar
Rear Right Door Ajar
Liftgate Ajar
Trunk Ajar
The luggage compartment is not completely closed.  
Hood Ajar
The hood is not completely closed.  
Switches Inhibited Security Mode
The system has disabled the door switches.  
Child Lock Malfunction Service Required
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Driver Alert

Message   Description  
Driver Alert Warning Rest Now
Take a break due to low alertness levels.  
Driver Alert Warning Rest Suggested
We recommend that you take a break due to low alertness levels.  

Electric Parking Brake

Message   Description  
Park Brake Malfunction Service Now
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Park Brake Not Released
The electric parking brake has not released. Manually release the electric parking brake. If the message continues to appear, have your vehicle checked as soon as possible.  
Release Park Brake
Park Brake Not Applied
The electric parking brake has not applied. Apply the electric parking brake. If the message continues to appear, have your vehicle checked as soon as possible.  
Park Brake System Overheated
The electric parking brake has overheated. Wait for the electric parking brake to cool down.  
Park Brake Limited Function Service Required
The electric parking brake has malfunctioned.Have your vehicle checked as soon as possible.  
Park Brake Use Switch to Release
The electric parking brake has not automatically released. Manually release the electric parking brake.  
To Release: Press Brake and Switch
You have not pressed the brake pedal. Press the brake pedal to release the electric parking brake.  
Park Brake Applied
The electric parking brake is applied.  
Park Brake Released
The electric parking brake is released.  

Engine

Message   Description  
Engine Coolant Over Temperature
Displays when the engine temperature is too high.Stop your vehicle as soon as it is safe to do so, switch the engine off and allow it to cool.Have your vehicle checked as soon as possible.  
Reduced Engine Power
The engine has malfunctioned.Have your vehicle checked as soon as possible.  
Stop Safely Now
The engine has malfunctioned.Stop your vehicle as soon as possible.Have your vehicle checked as soon as possible.  

Fuel System

Message   Description  
Fuel Level Low
An early reminder of a low fuel condition.  
Check Fuel Fill Inlet
The fuel fill inlet may not be properly closed.  
Fuel Pressure Low
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Water in Fuel Drain Filter
The system detects there is excess water in the fuel filter.Have your vehicle checked as soon as possible.  
Fuel Door Opening
Wait for up to 15 seconds if the fuel system depressurizes.  
Fuel Door Open
The fuel system has finished depressurizing and you can begin to refuel.  
Close Fuel Door
A reminder to close the fuel door.  
Refuel Error See Manual
There is an error in attempting to refill your vehicle.  

Fuel-Operated Parking Heater

Message   Description  
Park Heater Not Started Low Fuel Level
The current fuel level is too low for the parking heater to operate.  
Park Heater Not Started Outside Temperature Too High
The current outside temperature is too high for the parking heater to operate.  
Park Heater Not Started Vehicle Not Started Over 7 Days
Start the engine to operate the parking heater.  
Park Heater Not Started Low Battery State of Charge
The current battery state of charge is too low for the parking heater to operate.  
Park Heater Timer Enabled
A timer has been enabled for the parking heater.   See   Auxiliary Heater.   

Headlamps

Message   Description  
Check Headlamp System See Manual
Displays if an electrical malfunction occurs with the headlamp system.Have your vehicle checked as soon as possible.  

Hill Start Assist

Message   Description  
Hill Start Assist Not Available
The system is not available.Have your vehicle checked as soon as possible.See   Hill Start Assist.   

Lane Keeping System

Message   Description  
Lane Keeping Sys. Malfunction Service Required
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Front Camera Low Visibility Clean Screen
The camera has reduced visibility.Clean the windshield.If the message continues to appear, have your vehicle checked as soon as possible.  
Front Camera Malfunction Service Required
The camera has malfunctioned.Have your vehicle checked as soon as possible.  
Front Camera Temporarily Not Available
The camera has malfunctioned.Wait a short period of time for the camera to cool down.If the message continues to appear, have your vehicle checked as soon as possible.  
Keep Hands on Steering Wheel
The system requests you to keep your hands on the steering wheel.  

Maintenance

Message   Description  
Oil Level Low Add Oil
The engine oil level is low.Stop your vehicle as soon as it is safe to do so and switch the engine off.Check the engine oil level.   See   Engine Oil Check.  If the message continues to appear, have your vehicle checked as soon as possible.  
Low Engine Oil Pressure
The engine oil pressure is low.Stop your vehicle as soon as it is safe to do so and switch the engine off.Check the engine oil level.   See   Engine Oil Check.  If the message continues to appear, have your vehicle checked as soon as possible.  
Change Engine Oil Soon
The engine oil life remaining is 10% or less.   See   Engine Oil Check.   
Oil Change Required
The oil life left is at 0%.   See   Engine Oil Check.   
Brake Fluid Level Low
The brake fluid level is low or the brake system has malfunctioned.   See   Brake Fluid Check.  Have your vehicle checked as soon as possible.  
Power Reduced to Lower Engine Temp
The engine has reduced power to help reduce high engine temperature.  
Transport Mode Contact Dealer
Transport mode is on.This may not allow some features to properly operate.Have your vehicle checked as soon as possible.  
Factory Mode Contact Dealer
Factory mode is on.This may not allow some features to properly operate.Have your vehicle checked as soon as possible.  

MyKey

Message   Description  
MyKey not Created
The system fails to create a MyKey.  
MyKey Active Drive Safely
You are using a MyKey.  
Speed Limited to {MyKey limit ##0} km/h
MyKey speed limit is on.  
Speed Limited to {MyKey limit ##0} mph
Check Speed Drive Safely
You are using a MyKey and the MyKey speed limit is on.  
Near Vehicle Top Speed
You are using a MyKey and your vehicle speed is approaching the MyKey speed limit.  
Vehicle at Top Speed of MyKey Setting
You have reached the MyKey speed limit.  
Buckle Up to Unmute Audio
You are using a MyKey and your seatbelt is not fastened. Fasten your seatbelt to unmute audio.  

Parking Aid

Message   Description  
Check Front Park Aid
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Check Rear Park Aid
Park Aid Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Pre-Collision Assist

Message   Description  
Pre-Collision Assist Not Available
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Pre-Collision Assist Not Available Sensor Blocked
The system sensors are blocked.   See   Pre-Collision Assist.   

Remote Control

Message   Description  
Key Battery Low Replace Soon
The key battery is low. Change the battery as soon as possible.  

Seats

Message   Description  
Memory Recall Not Permitted While Driving
Memory seats are not available when driving.  
Memory {0} Saved
Displays where you have saved your memory setting.  

Selective Catalytic Reductant System
Diesel Exhaust Fluid (AdBlue) Level

Message   Description  
AdBlue® Low Range XXXX km Refill Soon
Indicates the approximate distance remaining before the diesel exhaust fluid tank becomes empty. Refill the diesel exhaust fluid tank as soon as possible.  
AdBlue® Low Range XXXX mi Refill Soon
AdBlue® Low No engine start in XXXX km
Indicates the approximate distance remaining before the diesel exhaust fluid tank becomes empty. The engine would not restart if you switch the ignition off. Refill the diesel exhaust fluid tank as soon as possible.  
AdBlue® Low No engine start in XXXX mi
AdBlue® level empty. Refill to start engine
The diesel exhaust fluid tank is empty. The engine would not restart if you switch the ignition off. Refill the diesel exhaust fluid tank. The minimum AdBlue refill quantity required to restart the engine is 5 L (1.1 gal).  

Note:   When filling the diesel exhaust fluid tank from empty, there may be a short period before the increased diesel exhaust fluid level is registered.
Note:   If your vehicle is on a slope, the minimum diesel exhaust fluid refill quantity required to restart the engine may be greater than 5 L (1.1 gal).
Diesel Exhaust Fluid (AdBlue) System Malfunction

Message   Description  
AdBlue® System Fault Service required
The system has malfunctioned.Have your vehicle checked as soon as possible.  
AdBlue® System No engine start in XXXX km
Indicates the approximate distance before a detected system fault would restrict the engine from starting. The engine would not restart if you switch the ignition off. Have your vehicle checked as soon as possible.  
AdBlue® System No engine start in XXXX mi
AdBlue® System Service required to start engine
The system has malfunctioned.Have your vehicle checked as soon as possible.    

Stability Control

Message   Description  
Service AdvanceTrac
The system has malfunctioned.Have your vehicle checked as soon as possible.  

Starting System

Message   Description  
Full Accessory Power Active
Displays if you switch the ignition on and do not start the engine.  
To START Press Brake
A reminder to press the brake pedal when starting your vehicle.  
To START Press Clutch
A reminder to press the clutch pedal when starting your vehicle.  
To START Press Brake and Clutch
A reminder to press the brake and clutch pedals when starting your vehicle.  
Cranking Time Exceeded
Displays if your vehicle fails to start.  
No Key Detected
The system does not detect a valid passive key inside your vehicle.  
Starting System Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Restart Now or Key is Needed
Displays if you switch the engine off and the system does not detect a valid passive key inside your vehicle.  
Engine Start Pending Please Wait
The starter is attempting to start your vehicle.  
Pending Start Cancelled
The system has cancelled the pending start.  

Steering System

Message   Description  
Steering Loss Stop Safely
The system has malfunctioned.Stop your vehicle in a safe place.Have your vehicle checked as soon as possible.  
Steering Fault Service Now
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Steering Assist Fault Service Required
Steering Lock Malfunction Service Now

Tire Pressure Monitoring System

Message   Description  
Tire Pressure Low
One or more tires on your vehicle have low tire pressure.  
Tire Pressure Monitor Fault
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Tire Pressure Sensor Fault
The system has malfunctioned or the spare tire is in use. If the message continues to appear, have your vehicle checked as soon as possible.  

Towing

Message   Description  
Trailer Lighting Module Fault See Manual
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Trailer Sway Reduce Speed
Your trailer sway control has detected trailer sway. Reduce your speed.  
Tow Bar Unlocked Towing Prohibited See Manual
 Swivel the tow ball arm again. If the message continues to appear, have your vehicle checked as soon as possible.   See   Tow Ball - Vehicles With: Detachable Tow Ball.   
Tow Bar Fault Towing Prohibited Service Required
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Tow Bar Not Activated Start Engine and Retry
The vehicle battery may not have a full charge. Start the engine, and then swivel the tow ball arm. If the message continues to appear, have your vehicle checked as soon as possible.   See   Tow Ball - Vehicles With: Detachable Tow Ball.   
Tow Bar Extended Check Trailer Wiring
Check the trailer wiring.If the message continues to appear, have your vehicle checked as soon as possible.  

Traction Control

Message   Description  
Spinout Detected Hazards Activated
A spinout has occurred and the hazard flashers are on.  

Traffic Sign Recognition

Message   Description  
Traffic Sign Reduced Performance See Manual
Displays when system performance is reduced due to current driving conditions.   See   Traffic Sign Recognition.   

Transmission

Message   Description  
Transmission Malfunction Service Now
The system has malfunctioned.Have your vehicle checked as soon as possible.  
Transmission Service Required
Transmission Over Temperature Stop Safely
The transmission is overheating and needs to cool.Stop your vehicle as soon as it is safe to do so, switch the engine off and allow the transmission to cool.If the message continues to appear, have your vehicle checked as soon as possible.  
Transmission Overheating Stop Safely
Transmission Too Hot Press Brake
Transmission Limited Function See Manual
The transmission has limited functionality.Have your vehicle checked as soon as possible.  
Transmission Warming Up Please Wait
Displays at low outside temperatures, if it takes a few seconds for the transmission to engage a gear.   Fully press the brake pedal until the message disappears from the information display.  
Transmission Not in Park
A reminder to shift into park (P).  
Press Brake Pedal
Press the brake pedal to unlock the transmission.  
Transmission AdaptMode
The transmission is adjusting the shift strategy.  
Transmission Adjusted
The transmission has adjusted the shift strategy.  
Transmission IndicatMode Lockup On
The transmission is locked.  
Transmission IndicatMode Lockup Off
The transmission is unlocked.  
Park Will Engage at Low Speed
The transmission prepares to shift into park (P) when you reach a certain speed.  
Stay in Neutral Mode Press Brake to Unlock Shifter
Press the brake pedal to unlock the transmission.  
Select S to confirm Stay in Neutral Mode
Displays when you shift into neutral (N).  
Sport Not Available in Selected Gear
The transmission cannot shift into sport (S) in the current gear.  
Invalid Gear Selection
Displays when you shift into an invalid gear at a certain speed.  

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
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Burkina FASOssacrc@ford.com
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United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
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SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
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France0800 005 005 crcfr@ford.com
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Switzerland044 511 14 45assistch@ford.com
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United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
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Panama(313) 594-4857expcac@ford.com