This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
Auxiliary Heater
WARNING:
We recommend that you have a qualified technician check and repair the heater system after a crash. Failure to follow this instruction could result in personal injury or death.
WARNING:
Do not use the fuel-operated parking heater at fuel filling stations or near sources of combustible vapors, dust or in enclosed spaces. This could result in serious personal injury or death. |
Note:
Depending on your vehicle options, your vehicle may not come equipped with a remote transmitter.
The system warms the engine and the vehicle interior. It uses fuel from the vehicle fuel tank.
Used correctly the system will:- Keep the windows clear of ice in the event of frost and prevent condensation.
- Avoid cold starts to assist the engine to reach operating temperature sooner.
Note:
Make sure the heater exhaust outlet, behind the right front tire, is free from snow, ice, mud, and any other blockages to avoid issues with heater operation.
Note:
The time and date on your vehicle’s clock must be set correctly.
Programming the Fuel-Operated Parking Heater (If Equipped)
Principles of Operation
Each mode is an independent operation and has its own duration. The heater may run or continue running for any of the modes in an overlapping manner. Use the information display controls on the steering wheel. See
Information Displays.
Note:
If you request the heater to start and it does not respond with the ignition off, an explanation may appear in the information display when you switch the ignition on.
Heater Modes
Note:
For you to program and enable any timer mode, you must check all pertinent boxes in the information display menu. This includes the box for the programming level menu and the box(es) for applicable heater mode menus.
Note:
The system chooses AM, PM or the 24-hour clock based on the preference you choose in the information display.
Automatic Mode
The system automatically enables the heater mode, not by user request. The heater starts automatically if the engine is running and if other conditions are satisfied within a few seconds after you start the engine. The heater may cycle on and off based on the coolant temperature during the entire drive cycle. Before you start a petrol engine, you may need to set the climate controls to a heating mode. See
Climate Control.
After the engine starts, the only two ways the user can disable this specific heater mode are to switch the engine off or press the off button on the transmitter.
One Time Mode
Allows you to perform one heating cycle for a specific day.If conditions permit, the heater starts within 30 minutes prior to the set day and time to attempt to heat the cabin.
Time 1 and Time 2 Modes
There are two programmable timers available. Each timer mode allows you to set different heating cycles for each day of the week. These times remain stored and the system warms up your vehicle according to the timer mode selected.
Continue Heat Mode
If you check this box in the cluster menu, as soon as you switch the ignition off the heater starts or continues running if conditions permit. The heater continues running in this mode regardless of future ignition cycles for up to 30 minutes.
You can start the heater immediately by checking the Continue Heat box and switching the engine off and on.
Note:
You can use this mode to maintain a warm cabin after you switch the ignition off.After the heater completes this mode, the cluster menu resets to unchecked.
Remote Transmitter Mode
Note:
Protect the transmitter from moisture and water, strong impact, and direct sunlight to provide the longest useful lifetime.
The fuel-operated parking heater transmitter allows the user to remotely request the heater to start and run for up to 30 minutes or to stop all heater modes upon demand, regardless of ignition status or engine status.
To request the heater to start using the remote transmitter: Press and hold the On or Heat button on the transmitter until a green LED light illuminates on the transmitter. If the ignition is off for up to 10 seconds during a pre-start evaluation period, the information display provides indications that the park heater is running. However, if conditions do not permit the heater to start, the indications disappear. If you switch the ignition off before 30 minutes have lapsed, the heater stops automatic mode but keeps running the remainder of the remote transmitter mode.
To request the heater to stop all modes by remote transmitter: Press and hold the Off button on the transmitter for a few seconds until a red LED light illuminates on the transmitter. This applies only for the heater mode running at the present time. Future Timer settings or future Continue Heat settings do not disable.
Note:
The LED light on the remote transmitter does not indicate the actual status of the heater.The light does not guarantee the heater received a signal to start or stop.
After you press and hold the On or Heat button for a few seconds:- Solid Green: Indicates the transmitter sent a radio signal.
- Flashing Green: Indicates the transmitter sent a radio signal, but the heater did not receive the signal.
- Solid Orange (2 seconds) then Solid Green (2 seconds): Indicates the transmitter sent the radio signal, but the battery is weak.
- Solid Orange (2 seconds) then Flashing Green (2 seconds): Indicates the transmitter did not send a radio signal due to a weak battery.
- Flashing Orange: Indicates a low transmitter battery.
- Solid Red: Indicates the transmitter successfully sent an off signal.
- Flashing Red: Indicates the transmitter sent a radio signal, but the heater did not receive the signal.
- Solid Orange (2 seconds) then Solid Red (2 seconds): Indicates the transmitter sent the radio signal, but the battery is weak.
- Solid Orange (2 seconds) then Flashing Red (2 seconds): Indicates the transmitter did not send a radio signal due to a weak battery.
- Flashing Orange: Indicates a low transmitter battery.
Note:
The maximum range of the transmitter signal is about 300 meters. Electronic devices that operate in the same frequency may affect the range.
Note:
Up to three transmitters can be paired to your vehicle.
General Requirements
Ambient Air Temperature: The heater may start by Automatic Mode only if the ambient air temperature is below
5 °C (41 °F). For other heater modes, the heater may start only if the ambient air temperature is below
10 °C (50 °F) for petrol-fueled vehicles and below
15 °C (59 °F) for diesel-fueled vehicles.
Note:
If you own a petrol-fueled vehicle, and you do not operate the heater for an extended number of days, it is possible that the heater may require more than one start attempt due to fuel evaporation.
Note:
If you own a diesel-fueled vehicle, it is necessary to use a low temperature fuel to effectively operate the heater in extremely cold temperatures.
Battery State of Charge: The vehicle battery must be at least 60% charged for the heater to start. An older or weakened vehicle battery may also result in issues. If you connect a battery charger to the vehicle battery and it provides excessive voltage generally more than 15.5 volts, then the heater may not be able to start or it may stop running.
Fuel Level: The heater may not start if the fuel level is low or parking your vehicle on a steep hill.
Coolant Temperature: The heater starts and stops automatically. The coolant temperature target the heater is trying to reach is
80 °C (176 °F).
Time: All heater modes, except for Automatic Mode, are limited to a maximum 30 minute duration each. You can attempt a re-start using the remote transmitter after you switch the heater off.
Information: The engine start-stop function does not affect the heater operation and is not considered an engine off state for heater operation purposes.
Switching Off or Disabling the Heater
Before re-fueling your vehicle:- Uncheck all of the heater boxes in the information display menu.
- Switch off the engine.
- Press and hold the Off button on the transmitter until a red LED light illuminates on the transmitter.
- Place the transmitter in a secure location.
Note:
The heater turns off when you switch the engine off. A message does not appear in the information display, there is no noise from the heater and no exhaust from the heater exhaust pipe.
Note:
While the heater is in the process of stopping, excess fuel in the heater burns out and there is some heat, exhaust and noise for up to 3 minutes.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |