WARNING   WARNING:  Do not exceed the lowest rating capacity for your vehicle or trailer hitch. Overloading your vehicle or trailer hitch can impair your vehicle stability and handling. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death.
WARNING   WARNING:  Do not cut, drill, weld or modify the trailer hitch. Modifying the trailer hitch could reduce the hitch rating.

Do not disassemble or repair the tow ball arm.
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Detaching the Tow Ball Arm
WARNING   WARNING:  Always place the tow ball arm in a secure location in your vehicle so it does not become a projectile in a crash. Failure to follow this instruction could result in personal injury or death.

You must detach the tow ball arm when not in use. We recommend that you securely stow the tow ball arm in the luggage compartment.
Do not use any tools to detach the tow ball arm.
Never unlock or detach the tow ball arm with a trailer attached.
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  1. Remove the protective cap.
  1. Insert the key and turn it counterclockwise to unlock the handwheel.
  1. Hold the tow ball arm. Pull the handwheel outward and turn it fully clockwise until it clicks.
Note:   The red mark on the handwheel must align with the white dot on the tow ball arm.
  1. Release the handwheel.
  1. Pull the tow ball arm downward to remove it.
  1. Turn the trailer wiring connection socket upward through 90 ° until it engages in the end position.
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  1. Insert the blanking plug.
Attaching the Tow Ball Arm
Do not use any tools to attach the tow ball arm.
Note:   You can only attach the tow ball arm if it is unlocked.
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  1. Remove the blanking plug and fully insert the tow ball arm until it engages.
Note:   Do not place your hand near the handwheel.
Note:   The green mark on the handwheel must align with the white dot on the tow ball arm.
  1. Insert the key and turn it clockwise to lock the handwheel.
  1. Fit the protective cap. Fully push it back over the lock.
  1. Turn the trailer wiring connection socket downward through 90 ° until it engages in the end position.
Image Shown Without DescriptionCheck the following:
  • The green mark on the handwheel is aligned with the white dot on the tow ball arm.
  • The handwheel (A) is locked.
  • You have removed the key (B).
Note:   If any of these cannot be met, do not use the tow ball arm. Have your vehicle checked as soon as possible.
Quickly Detaching the Tow Ball Arm
Never unlock or detach the tow ball arm with a trailer attached.
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  1. Remove the protective cap. Insert the key and turn it counterclockwise to unlock the handwheel.
  1. Hold the tow ball arm. Pull the handwheel outward and turn it clockwise against the stop.
  1. Pull the tow ball arm downward to remove it.
  1. Release the handwheel.
  1. Insert the blanking plug.
Quickly Attaching the Tow Ball Arm
When the tow ball arm is quickly detached, it can be quickly reattached.
  1. Remove the blanking plug and fully insert the tow ball arm until it engages.
Note:   Do not place your hand near the handwheel.
Note:   The green mark on the handwheel must align with the white dot on the tow ball arm.
  1. Insert the key and turn it clockwise to lock the handwheel.
  1. Fit the protective cap. Fully push it back over the lock.
Tow Ball Arm Guidelines
  • Replacement keys are available. We recommend that you record the key number on the lock cylinder.
  • Keep the system clean. Periodically lubricate bearings, sliding surfaces and locking balls with resin-free grease or oil. Lubricate the lock with graphite.
  • Remove the trailer wiring plug from the trailer wiring connection socket when not in use. Failure to do so may result in corrosion of the trailer wiring connection socket. Clean the trailer wiring connection socket regularly and make sure the socket cover is fully closed.
  • If you use a high pressure water jet to clean your vehicle, disconnect the trailer wiring plug. Do not aim the water jet directly at the trailer wiring connection socket. We recommend that you detach the tow ball arm before washing your vehicle.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

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Palauapemcrc@ford.com
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Philippines02-88669408emailus@ford.com
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Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
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Qatarmenacac@ford.com
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Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
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PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
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Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
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Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
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Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
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South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com