Phone Screen
AClock
BDisplay
CSound
DVehicle
ESettings
FHelp
Menu Icon  Under this menu, you can set your clock, access and adjust the display, sound and vehicle settings as well as access settings for specific modes or the help feature.
Clock
Note:   You cannot manually set the date. Your vehicle’s GPS does this for you.
Note:   If the battery has been disconnected, your vehicle needs to acquire a GPS signal to update the clock. Once your vehicle acquires the signal, it may take a few minutes for the update to display the correct time.
Menu Icon
  1. Press the Settings icon > Clock.
  1. Press + and - to adjust the time.
From this screen, you can also make other adjustments such as 12-hour or 24-hour mode, activate GPS time synchronization and have the system automatically update new time zones.
You can also turn the outside air temperature display off and on. It appears at the top center of the touchscreen, next to the time and date.
The system automatically saves any updates you make to the settings.
Display
You can adjust the touchscreen display through the touchscreen or by pressing the voice button on your steering wheel controls and when prompted, say, "Display settings".
Menu Icon  Press the Settings icon > Display, to access and make adjustments using the touchscreen.
  • Brightness allows you to make the screen display brighter or dimmer.
  • Auto DIM, when set to On, lets you use the Auto Dim Manual Offset feature. When set to Off, screen brightness does not change.
  • Mode allows you to set the screen to a certain brightness or have the system automatically change based on the outside light level, or turn the display off.If you select AUTO or NIGHT, you have the options of turning the display's Auto Dim feature on or off and changing the Auto Dim Manual Offset feature.
  • Auto Dim Manual Offset allows you to adjust screen dimming as the outside lighting conditions change from day to night. This feature also allows you to adjust screen brightness using the instrument panel dimming control.
  • Edit WallpaperYou can have your touchscreen display the default photo or upload your own.
Uploading Photos for Your Home Screen Wallpaper
Note:   You cannot load photos directly from your camera. You must access the photos either from your USB mass storage device or from an SD card.
Note:   Photographs with extremely large dimensions (such as 2048 x 1536) may not be compatible and appear as a blank (black) image on the display.
Your system allows you to upload and view up to 32 photos.
Menu Icon  To access, press the Settings icon > Display > Edit Wallpaper, and then follow the system prompts to upload your photographs.
Only the photograph(s), that meet the following conditions, display:
  • Compatible file formats are as follows: JPG, GIF, PNG, BMP.
  • Each file must be 1.5 MB or less.
  • Recommended dimensions: 800 x 384.
Sound
Menu Icon  Press the Settings icon > Sound, then select from the following:

Sound  
Bass  
Midrange  
Treble  
Set Balance and Fade  
DSP*  
Occupancy Mode*  
Speed Compensated Volume  

* Your vehicle may not have these sound settings.
Vehicle
Menu Icon  Press the Settings icon > Vehicle, then select from the following:
  • Vehicle Health Report
  • Rear View Camera
  • Enable Valet Mode.
Vehicle Health Report (If Equipped, US Only)
Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports. Press ? for more information on these selections.
When done making your selections, press Run Vehicle Health Report Now if you want your report.
You can find more information on Vehicle Health Report in this chapter.   See   Information
Rear View Camera
This menu allows you to access settings for your rear view camera.
Menu Icon  Press the Settings icon > Vehicle > Rear View Camera, then select from the following settings:
  • Rear Camera Delay
  • Visual Park Aid Alert
  • Guidelines.
You can find more information on the rear view camera in another chapter.   See   Rear View Camera
Enable Valet Mode
Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN. You can create your own four-digit PIN to lock and unlock the system.
Menu Icon
  1. Press the Settings icon > Vehicle > Enable Valet Mode.
  1. When prompted, enter a four-digit PIN.
After you press Continue, the system locks until you enter the PIN again.
Note:   If the system locks, and you need to reset the PIN, enter 3681 and the system unlocks.
Settings
Access and adjust system settings, voice features, as well as phone, navigation and wireless settings.
System
Menu Icon  Press the Settings icon > Settings > System, then select from the following:

System  
Language   Select to have the touchscreen display in English, Spanish or French.  
Distance   Select to display units in kilometers or miles.  
Temperature   Select to display units in Celsius or Fahrenheit.  
System Prompt Volume   Adjust the volume of voice prompts from the system.  
Touch Screen Button Beep   Select to have the system beep to confirm choices made through the touchscreen.  
Touch Panel Button Beep   Select to have the system beep to confirm button choices made through the climate or audio system.  
Keyboard Layout   Have the touchscreen keyboard display in QWERTY or ABC format.  
Install Applications   Install any downloaded applications or view the current software licenses.  
Master Reset   Select to restore factory defaults. This erases all personal settings and personal data.  

Voice Control
Menu Icon  Press the Settings icon > Settings > Voice Control, then select from the following:

Voice control  
Interaction Mode   Standard interaction mode provides more detailed interaction and guidance. Advanced mode has less audible interaction and more tone prompts.  
Confirmation Prompts   Have the system ask you short questions if it has not clearly heard or understood your request.*  
Media Candidate Lists   Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.  
Phone Candidate Lists   Candidate lists are possible results from your voice commands. The system simply makes a best guess at your request with these turned off.  
Voice Control Volume   This allows you to adjust the system’s voice volume level.  

* Even with confirmation prompts turned off, the system may occasionally ask you to confirm settings
Media Player
Menu Icon  Press the Settings icon > Settings > Media Player, then select from the following:

Media player  
Autoplay   When this feature is on, the system automatically switches to the media source upon initial connection. This allows you to listen to music during the indexing process. When this feature is off, the system does not automatically switch to the inserted media source.  
Bluetooth Devices   Select to connect, disconnect, add or delete a device. You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle.  
Index Bluetooth Audio Devices   When this feature is on, the system automatically indexes media on your connected Bluetooth device.  
Gracenote Database Info   This allows you to view the version level of the Gracenote Database.  
Gracenote Mgmt   With this feature on, the Gracenote Database supplies metadata information for your music files. This overrides information from your device. This feature defaults to off.  
Cover Art Priority   With this feature on, the Gracenote Database supplies cover art for your music files. This overrides any art from your device. This feature defaults to Media Player.  

Navigation
Menu Icon  Press the Settings icon > Settings > Navigation, then select from the following:

Navigation  
Map Preferences   Turn breadcrumbs on and off.  
Have the system display your turn list top to bottom or bottom to top.  
Turn the Parking POI notification on and off.  
Route Preferences   Choose to have the system display the Shortest, Fastest or most Ecological route first. If you set Always Use Preferred Route to Yes, the system uses the selected route type to calculate only one route to the desired destination. Always Use Preferred Route bypasses route selection in destination programming. The system only calculates one route based on the preferred route setting. Eco Time Penalty allows you to select a low, medium or high cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route.  
Have the system avoid freeways.  
Have the system avoid tollroads.  
Have the system avoid ferries or car trains.  
Have the system use HOV (high-occupancy vehicle) lanes.  
Navigation Preferences   Have the system use guidance prompts.  
Have the system automatically fill-in State/Province information.  
Traffic Preferences   Have the system display areas where roadwork occurs.  
Have the system display incident icons.  
Have the system display areas where difficult driving conditions may occur.  
Have the system display areas where snow and ice on the road may occur.  
Have the system display any smog alerts.  
Have the system display weather warnings.  
Have the system display where there may be reduced visibility.  
Have the system turn on your radio for traffic announcements.  
Avoid Areas   Enter specific areas that you would like to avoid on planned navigation routes.  

Phone
Menu Icon  Press the Settings icon > Settings > Phone, then select from the following:

Phone  
Bluetooth Devices   Connect, disconnect, add or delete a device, as well as save it as a favorite.  
Bluetooth   Turn Bluetooth on and off.  
Do Not Disturb   Have all calls go directly to your voice mail and not ring inside your vehicle. With this feature turned on, text message notifications are also suppressed and do not ring inside your vehicle.  
911 Assist   Turn on or turn off the 911 Assist feature.   See   Information.   
Phone Ringer   Select the type of notification for phone calls - ring tone, beep, text to speech, or have it be silent.  
Text Message Notification   Select the type of notification for text messages - alert tone, beep, text to speech, or have it be silent.  
Internet Data Connection   If compatible with your phone, you can adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information.  
Manage Phonebook   Access features, such as automatic phonebook download, re-download your phonebook, add contacts from your phone as well as delete or upload your phonebook.  
Roaming Warning   Have the system alert you when in Roaming mode.  

Wireless & Internet
Your system has a Wi-Fi feature that creates a wireless network within your vehicle, thereby allowing other devices (such as personal computers or phones) in your vehicle to speak to each other, share files or play games. Using this Wi-Fi feature, everyone in your vehicle can also gain access the internet if you have a USB mobile broadband connection inside your vehicle, your phone supports personal area networking and if you park outside a wireless hotspot.
Menu Icon  Press the Settings icon > Settings > Wireless & Internet, then select from the following:

Wi-Fi  
Wi-Fi Settings   Wi-Fi Network (Client) Mode turns the Wi-Fi feature on and off in your vehicle. Make sure you turn it on for connectivity purposes.  
Choose a Wireless Network allows you to use a previously stored wireless network. You can categorize by alphabetical listing, priority and signal strength. You can also choose to search for a network, connect to a network, disconnect from a network, receive more information, prioritize a network or delete a network.  
Gateway (Access Point) Mode makes SYNC an access point for a phone or a computer when turned on. This forms the local area network within your vehicle for things, such as game playing, file transfer and internet browsing. Press ? for more information.  
Gateway (Access Point) Settings allows you to view and change settings for using SYNC as the internet gateway.  
Gateway (Access Point) Device List allows you to view recent connections to your Wi-Fi system.  
USB Mobile Broadband   Instead of using Wi-Fi, your system can also use a USB mobile broadband connection to access the internet. (You must turn on your mobile broadband device on your personal computer before connecting it to the system.) This screen allows you to set up what is your typical area for your USB mobile broadband connection. (USB mobile broadband settings may not display if the device is already on.) You can select the following: Country, Carrier, Phone Number, User Name and Password.  
Bluetooth Settings   Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect, disconnect, set as favorite, delete and add device. Bluetooth is a registered trademark of the Bluetooth SIG.  
Prioritize Connection Methods   Choose your connection methods and change them as needed. You can select to Change Order and have the system either always attempt to connect using a USB mobile broadband or using Wi-Fi.  

Wi-Fi Logo
The Wi-Fi CERTIFIED Logo is a certification mark of the Wi-Fi Alliance.
Help
Menu Icon  Press the Settings icon > Help, then select from the following:

Help  
Where Am I?   View your vehicle's current location, if your vehicle is equipped with navigation. If your vehicle is not equipped with navigation, you do not see this button.  
System Information   Touchscreen system serial number  
Your vehicle identification number (VIN)  
Touchscreen system software version  
Navigation system version  
Map database version  
Sirius satellite radio ESN  
Gracenote Database Information and Library version  
Software Licenses   View the licenses for any software and applications installed on your system.  
Driving Restrictions   Certain features are not accessible when your vehicle is moving.  
911 Assist   Turn on and turn off the 911 Assist feature.   See   Information.    In Case of Emergency (ICE) Quick Dial: allows you to save up to two numbers as ICE contacts for quick access if there is an emergency. Select Edit to access your phonebook and then select the desired contacts. The numbers then appear as options on this screen for the ICE 1 and ICE 2 buttons. The ICE contacts you select appear at the end of the 911 Assist call process.  
Voice Command List   View categorized lists of voice commands.  

To access Help using the voice commands, press the voice button, then, after the tone, say "Help". The system provides allowable voice commands for the current mode.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
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Chadssacrc@ford.com
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Palauapemcrc@ford.com
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Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
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Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
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Switzerland044 511 14 45assistch@ford.com
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United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
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Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com