You can use the power door lock control or the remote control to lock and unlock the vehicle.
Power Door Locks
The power door lock control is on the driver and front passenger door panels.
Power Door Lock/Unlock
AUnlock
BLock
Door Lock Indicator
An LED on each door window trim will light when you lock the door. It will remain lit for up to 10 minutes after you switch off the ignition.
Switch Inhibitor
When you electronically lock your vehicle, the power door lock switch will no longer operate after 20 seconds. You must unlock your vehicle with the remote control or keyless keypad, or switch the ignition on, to restore function to these switches. You can switch this feature on or off in the information display.   See   General Information. 
Rear Door Unlocking and Opening
Pull the interior door release handle twice to unlock and open the rear door. The first pull unlocks the door and the second pull will unlatch the door.
Remote Control
You can use the remote control at any time. The luggage compartment release button will only work when the vehicle speed is less than 5 mph (8 km/h).
Unlocking the Doors (Two-Stage Unlock)
Unlock Icon  Press the button to unlock the driver door.
Press the button again within three seconds to unlock all doors. The turn signals will flash.
Press and hold both the lock and unlock buttons on the remote control for three seconds to change between driver door or all doors unlock mode. The turn signals will flash twice to indicate a change to the unlocking mode. Driver door unlock mode will only unlock the driver door when the unlock button is pressed once. All door unlock mode will unlock all doors with one press of the unlock button. The unlocking mode applies to the remote control, keyless entry keypad and intelligent access. You can also change the mode in the information display.   See   General Information. 
Locking the Doors
Lock Icon  Press the button to lock all the doors. The turn signals will illuminate.
Press the button again within three seconds to confirm that all the doors are closed. The doors will lock again, the horn will sound and the turn signals will illuminate if all the doors and the luggage compartment are closed.
Mislock
If any door or the luggage compartment is open, or if the hood is open on vehicles with an anti-theft alarm or remote start, the horn will sound twice and the lamps will not flash. You can enable or disable this feature in the information display.   See   General Information. 
Opening the Luggage Compartment
Liftgate Ajar  Press twice within three seconds to open the luggage compartment.
Make sure to close and latch the luggage compartment before driving your vehicle. An unlatched luggage compartment may cause objects to fall out or block your view.
Activating Intelligent Access (If Equipped)
You must have the intelligent access key within 3 feet (1 meter) of your vehicle.
At a Door
Pull an exterior door handle to unlock and open the door. Make sure not to touch the lock sensor on top of the handle.
Door Handle
Touch the top of the door handle to lock your vehicle. There will be a brief delay before you can unlock your vehicle again.
Note:   Keep the door handle surface clean to avoid issues with operation.
At the Luggage Compartment
Trunk Release
Press the exterior release button hidden above the license plate.
Smart Unlocks For Integrated Keyhead Transmitter
This feature helps to prevent you from locking yourself out of your vehicle if your key is still in the ignition.
When you open one of the front doors and lock the vehicle with the power door lock control, all the doors will lock then unlock and the horn will sound twice if your key is still in the ignition.
You can still lock your vehicle with the key in the ignition. To do this, use the keyless entry keypad with the driver door closed, or press the lock button on the transmitter even if the doors are not closed.
If both front doors are closed, you can lock your vehicle by any method, regardless of whether the key is in the ignition or not.
Smart Unlocks For Intelligent Access Keys (If Equipped)
This feature helps to prevent you from unintentionally locking your intelligent access key inside your vehicle’s passenger compartment or rear cargo area.
When you electronically lock your vehicle (with any door open, vehicle in park and ignition off), the vehicle will search for an intelligent access key in the passenger compartment after you close the last door. If your vehicle finds a key, all of the doors will immediately unlock and the horn will sound twice, indicating that a key is inside.
You can override the smart unlock feature and intentionally lock the intelligent access key inside your vehicle. To do this, lock your vehicle after you have closed all the doors by:
  • using the keyless entry keypad
  • pressing the lock button on another intelligent access key
  • touching the locking area on the handle with another intelligent access key in your hand.
When you open one of the front doors and lock your vehicle using the power door lock control, all doors will lock then unlock if:
  • the ignition is on, or
  • the ignition is off and your vehicle is not in P.
Auto Relock
If you press the unlock button on the remote control and do not open a door within 45 seconds, your vehicle will lock and the alarm will arm. You can enable or disable this feature in the information display.   See   General Information. 
Autolock Feature
The autolock feature will lock all the doors when:
  • all doors are closed,
  • the ignition is on,
  • you shift into any gear putting your vehicle in motion, and
  • your vehicle attains a speed greater than 12 mph (20 km/h).
The autolock feature repeats when:
  • you open then close any door while the ignition is on and your vehicle speed is 9 mph (15 km/h) or lower, and
  • your vehicle then attains a speed greater than 12 mph (20 km/h).
Autounlock Feature
The autounlock feature will unlock all the doors when:
  • the ignition is on, all the doors are closed, and your vehicle has been in motion at a speed greater than 12 mph (20 km/h);
  • your vehicle comes to a stop and you switch the ignition off or to accessory; and
  • you open the driver door within 10 minutes of the switching the ignition off or to accessory.
Note:   The doors will not autounlock if you electronically lock your vehicle after you switch the ignition off and before you open the driver door.
Enabling or Disabling
Note:   You can enable or disable the autolock and autounlock features independently of each other.
You can enable or disable these features in the information display or your authorized dealer can do it for you.   See   General Information. 
Illuminated Entry
The interior lamps and select exterior lamps will illuminate when you unlock the doors with the remote entry system.
The illuminated entry system will turn off the lights if:
  • the ignition is on,
  • you press the remote control lock button, or
  • after 25 seconds of illumination.
The lights will not turn off if:
  • you turn them on with the lamp control, or
  • any door is open.
Illuminated Exit
The interior lamps and select exterior lamps will illuminate when all doors are closed, you switch the ignition off and you remove the key from the ignition (integrated keyhead transmitter only).
The lamps will turn off if all the doors remain closed and:
  • 25 seconds elapse
  • you insert the key in the ignition (integrated keyhead transmitter only)
  • you press the START/STOP button (intelligent access key only).
Battery Saver
If you leave the courtesy lamps, dome lamps or headlamps on, the battery saver will shut them off 10 minutes after you switch the ignition off.
Accessory Mode Battery Saver for Intelligent Access Keys (If Equipped)
If you leave your vehicle in the run ignition state, it will shut off once it detects a certain amount of battery drain or after 45 minutes.
Luggage Compartment
With the Remote Control
Liftgate Ajar  Press twice within three seconds to unlatch the trunk.
From Outside Your Vehicle
Trunk Release
Press the release button above the license plate to unlatch the trunk. Your vehicle must be unlocked or have an intelligent access transmitter within 3 feet (1 meter) of the trunk.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com