Entertainment Screen
AAM 1 and AM AST
BFM 1, FM 2 and FM AST
CSIRIUS
DCD
EUSB
FTouch this button to scroll down for more options, such as SD Card, BT Stereo and A/V In
GThese buttons change with the media mode you are in.
HRadio memory presets and CD controls.
Note:   Some features may not be available in your area. Contact an authorized dealer for more information.
You can access these options using the touchscreen or voice commands.
Browsing Device Content
When listening to audio on a device, you can browse through other devices without having to change sources. For example, if you are currently listening to audio on an SD card, you can browse all the artists that are stored on your USB device.
Voice Activation - Speak  Press the voice icon on the steering wheel. When prompted, you can say:

"BROWSE" within devices  
"Browse"*  
"Browse <league> games"**  
"Browse <Sirius category> channels"**  
"Browse SD card"  
"Browse Sirius channel guide"**  
"Browse USB"  
"Help"  

* If you only say, "Browse", you can then say any commands in the following chart.
**This command is only usable if you have an active subscription to SIRIUS satellite radio.

"BROWSE"  
"<League> Games"*  
"<Sirius category> channels"*  
"SD card"**  
"Sirius Channel Guide"*  
"USB"**  
"Help"  

* This command is only usable if you have an active subscription to SIRIUS satellite radio.
** For more commands in SD card or USB mode, see the "SD Card and USB Port" section of this chapter.
Your voice system allows you to change audio sources with a simple voice command. For example, if you are listening to music on a USB device, then want to switch to a satellite radio channel, simply press the voice button on the steering wheel controls and say the name of the SIRIUS station (such as, "the Highway"). The following voice commands are available at the top level of the voice session no matter which current audio source you are listening to (such as a USB device or SIRIUS satellite radio).
Note:   This is only available when your MyFord Touch system language is set to North American English.

Sample commands  
"<87.9-107.9>"  
"<530-1710>"  
"<Channel name>"*  
"AM <530-1710>"  
"FM <87.9-107.9>"  
"Play [album] <name>"**  
"Play [artist] <name>"**  
"Play [genre] <name>"**  
"Play [playlist] <name>"**  
"Play [song] <name>"**  
"Play <name>"  
"Play <name (song or album)> by <artist name>"  
"Sirius <0-223>"*  
"Sports games"*  

* This command is only usable if you have an active subscription to SIRIUS satellite radio.
** The commands that have [ ] around the word means that the word is optional. For example, if you say, "Play Metallica", this is the same as the voice command, "Play [artist] <name>".
AM/FM Radio
Entertainment Icon  Touch the AM or FM tab to listen to the radio.
To change between AM and FM presets, just touch the AM or FM tab.
Memory Presets
Save a station by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the station. Sound returns when finished.
HD Radio
Touch this button to turn HD Radio on. The light on the button illuminates when the feature is on. HD Radio allows you to receive radio broadcasts digitally, where available, providing free, crystal-clear sound. See HD Radio information later in this chapter.
Scan
Touch this button to go to the next strong AM or FM radio station. The light on the button illuminates when the feature is on.
Options
Sound Settings
Touch this button to adjust settings for:
  • Bass
  • Midrange
  • Treble
  • Balance and Fade
  • DSP (Digital Signal processing)
  • Occupancy Mode
  • Speed Compensated Volume.
Note:   Your vehicle may not have all these sound settings.
Set PTY for Seek/Scan
This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category.
RDS Text Display
This allows you to view the information broadcast by FM stations.
AST
AST (Autostore) allows you to have the system automatically store the six strongest stations in your current location.
TAG Button
This feature is available when HD Radio is on, and allows you to tag a song to download later. When you select On, TAG appears on-screen when HD Radio is active. You can touch TAG to save the information of the song that is playing. When you plug in your portable music player, the information transfers, if supported by your device. When you are connected to iTunes, the tags appear to remind you of the songs you would like to download. See HD Radio information later in this chapter.
Direct Tune
Touch this button to manually enter the desired station number. Touch Enter when you are done.
HD Radio™ Information (If Available)
Note:   HD Radio broadcasts are not available in all markets.
HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.
When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:
HD Radio Multi-Cast Indicator  The HD Radio logo either blinks when acquiring a digital station, and then stays solid when digital audio is playing, or is grey when acquiring a digital station, and then changes to orange when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.
The multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available. HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.
TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it:
  1. Press AM or FM > Options > TAG Button > On.
  1. When you hear a song you like, touch TAG.
  1. The system automatically saves the song's information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.
  1. When you access iTunes with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
When HD Radio broadcasts are active, you can access the following functions:
  • Scan allows you to hear a brief sampling of all available stations. This feature still works when HD Radio reception is on, although it does not scan for HD2-HD7 channels. You may see the HD logo appear if the station has a digital broadcast.
  • Memory presets allow you to save an active channel as a memory preset. Touch and hold a memory preset slot until the sound returns. There is a brief mute while the radio saves the station. Sound returns when finished. When switching to an HD2 or HD3 memory preset, the sound mutes before the digital audio plays, because the system has to reacquire the digital signal.
Note:   As with any saved radio station, you cannot access the saved station if your vehicle is outside the station’s reception area.
HD Radio Reception and Station Troubleshooting

Potential reception issues  
Reception area   If you are listening to a multicast station and you are on the fringe of the reception area, the station may mute due to weak signal strength.  
If you are listening to HD1, the system switches back to the analog broadcast until the digital broadcast is available again. However, if you are listening to any of the possible HD2-HD7 multicast channels, the station mutes and stays muted unless it is able to connect to the digital signal again.  
Station blending   When the system first receives a station (aside from HD2-HD7 multicast stations), it first plays the station in the analog version. Once the receiver verifies the station is an HD Radio station, it shifts to the digital version. Depending on the station quality, you may hear a slight sound change when the station changes from analog to digital. Blending is the shift from analog to digital sound or digital back to analog sound.  

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for ensuring all audio streams and data fields are accurate.

Potential station issues  
Issues   Cause   Action  
Echo, stutter, skip or repeat in audio.   Increase or decrease in audio volume.   This is poor time alignment by the radio broadcaster.   No action required. This is a broadcast issue.  
Sound fading or blending in and out.   The radio is shifting between analog and digital audio.   No action required. The reception issue may clear up as you continue to drive.  
There is an audio mute delay when selecting HD2 or HD3, multicast preset or Direct Tune.   The digital multicast is not available until the HD Radio broadcast is decoded. Once decoded, the audio is available.   No action required. This is normal behavior. Wait until the audio is available.  
Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune.   The previously stored multicast preset or direct tune is not available in your current reception area.   No action required. The station is not available in your current location.  
Text information does not match currently playing audio.   Data service issue by the radio broadcaster.   Fill out the station issue form at website listed below.*  
There is no text information shown for currently selected frequency.   Data service issue by the radio broadcaster.   Fill out the station issue form at website listed below.*  
HD2-HD7 stations not found when Scan is pressed.   Pressing Scan disables HD2-HD7 channel search.   No action required. This is normal behavior.  

* http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner's discretion.
Radio Voice Commands
Voice Activation - Speak  If you are listening to the radio, press the voice button on the steering wheel controls. When prompted, say any of the following commands.
If you are not listening to the radio, press the voice button and, after the tone, say "Radio", then any of the following commands.

"RADIO"  
"<87.9-107.9>"  
"<87.9-107.9> HD"1  
"<530-1710>"  
"AM"  
"AM <530-1710>"  
"AM autoset"  
"AM autoset preset <#>"  
"AM preset <#>"  
"Browse"2  
"FM"  
"FM <87.9-107.9>"  
"FM <87.9-107.9> HD <#>"1  
"FM autoset"  
"FM autoset preset <#>"  
"FM preset <#>"  
"FM 1"  
"FM 1 preset <#>"  
"FM 2"  
"FM 2 preset <#>"  
"HD <#>"1  
"Preset <#>"  
"Radio off"  
"Radio on"  
"Set PTY"  
"Tune"3  
"Help"  

1 If available.
2 If you have said "Browse", see the "Browse" chart later in this section.
3 If you have said "Tune", see the following "Tune" chart.

"TUNE"  
"<530-1710>"  
"<87.9-107.9>"  
"<87.9-107.9> HD <#>"*  
"AM"  
"AM <530-1710>"  
"AM autoset"  
"AM autoset preset <#>"  
"AM preset <#>"  
"FM"  
"FM <87.9-107.9>"  
"FM <87.9-107.9> HD <#>"*  
"FM autoset"  
"FM autoset preset <#>"  
"FM preset <#>"  
"FM 1"  
"FM 1 preset <#>"  
"FM 2"  
"FM 2 preset <#>"  
"HD <#>"*  
"Preset <#>"  
"Help"  

* If available.
SIRIUS® Satellite Radio (If Activated)
Entertainment Icon  Press the lower left corner of the touchscreen, and then select the SIRIUS tab.
Memory Presets
Save a channel by pressing and holding one of the memory preset areas. There is a brief mute while the radio saves the channel. Sound returns when finished.
ALERT
Save the current song, artist, or team as a favorite. The system alerts you when it plays again on any channel.
Replay
Replay audio on the current channel. You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station. Changing stations erases the previous audio.
While in replay mode:
  • Press and release the seek buttons to hear the previous or next song.
  • Press and hold the seek buttons to reverse or fast forward in the current track.
  • Press play or pause to play or pause the audio.
  • Press Replay to return to live audio if you have been using the feature to replay audio.
Scan
Touch this button to hear a brief sampling of channels.
Options
Touch this button to view and adjust various media settings.
Sound Settings
Touch this button to adjust settings for:
  • Bass
  • Midrange
  • Treble
  • Balance and Fade
  • DSP (Digital Signal processing)
  • Occupancy Mode
  • Speed Compensated Volume.
Note:   Your vehicle may not have all these sound settings.
Set Category for Seek/Scan
This allows you to select a category of music you would like to search for. You can then choose to either seek or scan for the stations playing that category.
Parental Lockout
This allows you to lock and unlock channels, change or reset your PIN or unlock all channels. To use this feature, you need your initial PIN, which is 1234.
Artist/Title/Team Alerts
This feature allows you to select Artists, Titles and Teams that you would like the system to alert you to when they are playing on other channels. Press Edit Alerts to delete or turn off alerts. You can also set all alerts to on or off. When an alert appears on the screen, you can choose to Tune to the channel, to Cancel the alert or to Disable Alerts. If you are listening to a sporting event, you can save your favorite teams so that the system can alert you when they are playing on a satellite radio channel.
Note:   SIRIUS does not support the Alert feature on all channels. Ford Motor Company shall not be responsible for Alert feature variation.
Electronic Serial Number (ESN)
SIRIUS requires this number when communicating with you about your account.
Direct Tune
Touch this button to manually enter the desired satellite channel number. Touch Enter when you are done.
Browse
Touch this button to view a list of all available stations. Scroll to see more categories. Touch the station you want to listen to.
Touch Skip if you want to skip this channel.
Touch Lock if you do not want anyone to listen to this channel.
Touch Title or Artist to see song and artists on other stations.
SIRIUS Satellite Radio Information
Note:   SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.
SIRIUS Satellite Radio  SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming. Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See an authorized dealer for availability.
For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.
Note:   This receiver includes the eCos real-time operating system. eCos is published under the eCos License.
Satellite Radio Electronic Serial Number (ESN)
You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN:XXXXXXXXXXXX). To access your ESN, touch the bottom left corner of the touchscreen. Touch SIRIUS > Options.
SIRIUS Satellite Radio Reception Factors and Troubleshooting

Potential reception issues  
Antenna obstructions   For optimal reception performance, keep the antenna clear of snow and ice build-up and keep luggage and other materials as far away from the antenna as possible.  
Terrain   Hills, mountains, tall buildings, bridges, tunnels, freeway overpasses, parking garages, dense tree foliage and thunderstorms can interfere with your reception.  
Station overload   When you pass a ground-based broadcast-repeating tower, a stronger signal may overtake a weaker one and the audio system may mute.  
Satellite radio signal interference   Your display may show ACQUIRING... to indicate the interference and the audio system may mute.  


Troubleshooting tips  
Radio display   Cause   Action  
Acquiring...   Radio requires more than two seconds to produce audio for the selected channel.   No action required. This message should disappear shortly.  
Sat Fault/SIRIUS System Failure.   There is an internal module or system failure present.   If this message does not clear shortly, or with an ignition key cycle, your receiver may have a fault. See an authorized dealer for service.  
Invalid Channel.   The channel is no longer available.   Tune to another channel or choose another preset.  
Unsubscribed Channel.   Your subscription does not include this channel.   Contact SIRIUS at 1-888-539-7474 to subscribe to the channel, or tune to another channel.  
No Signal.   The signal is lost from the SIRIUS satellite or SIRIUS tower to your vehicle antenna.   The signal is blocked. When you move into an open area, the signal should return.  
Updating.   Update of channel programming in progress.   No action required. The process may take up to three minutes.  
Call SIRIUS   1-888-539-7474.   Your satellite service is no longer available.   Contact SIRIUS at 1-888-539-7474 to resolve subscription issues.  
None found. Check Channel Guide.   All the channels in the selected category are either skipped or locked.   Use the channel guide to turn off the Lock or Skip function on that station.  
Subscription Updated.   SIRIUS has updated the channels available for your vehicle.   No action required.  

SIRIUS Satellite Radio Voice Commands
Voice Activation - Speak  If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel controls. When prompted, say any of the following commands.
If you are not listening to SIRIUS satellite radio, press the voice button and, after the tone, say "SIRIUS", then any of the following commands.

"SIRIUS"  
"<Channel name>"  
"Preset <#>"  
"SAT"  
"SAT preset <#>"  
"SAT 1"  
"SAT 1 Preset <#>"  
"SAT 2"  
"SAT 2 preset <#>"  
"SAT 3"  
"SAT 3 preset <#>"  
"Sirius <0-223>"  
"Sirius off"  
"Sirius on"  
"Sports game"*  
"Tune"**  
"Help"  

* If you have said "Sports game", see the following "Sports game" chart.
** If you have said "Tune", see the following "Tune" chart.

"SPORTS GAME"  
"Tune to the <college name> game"  
"Tune to the <team city> game"  
"Tune to the <team city> <team name> game"  
"Tune to the <team name> game"  
"Help"  


"TUNE"  
"<Channel Name>"  
"Preset <#>"  
"SAT"  
"SAT 1"  
"SAT 1 preset <#>"  
"SAT 2"  
"SAT 2 preset <#>"  
"SAT 3"  
"SAT 3 preset <#>"  
"Sirius <0-223>"  
"Help"  

CD
Entertainment Icon  Press the lower left corner of the touchscreen, and then select the CD tab.
You can also advance and reverse the current track or current folder, if applicable.
Repeat
Touch this button to repeat the currently playing track, all tracks on the disc or turn the feature off if already on.
Shuffle
Touch this button to play the tracks or entire albums in random order, or turn the feature off if already on.
Scan
Touch this button to hear a brief sampling of all available tracks.
More Info
Touch this button to see disc information.
Options
Sound Settings
Touch this button to adjust settings for:
  • Bass
  • Midrange
  • Treble
  • Balance and Fade
  • DSP (Digital Signal processing)
  • Occupancy Mode
  • Speed Compensated Volume.
Note:   Your vehicle may not have all these sound settings.
Compression
Touch this button to turn the compression feature on and off.
Browse
Touch this button to look through all available CD tracks.
CD Voice Commands
Voice Activation - Speak  If you are listening to a CD, press the voice button on the steering wheel controls. When prompted, say any of the following commands.
If you are not listening to a CD, press the voice button and, after the tone, say "CD", then any of the following commands.

"CD"  
"Pause"  
"Play"  
"Play next track"  
"Play previous track"  
"Play track <1-512>"  
"Repeat"  
"Repeat folder"*  
"Repeat off"  
"Repeat track"  
"Shuffle"  
"Shuffle CD"*  
"Shuffle folder"*  
"Shuffle off"  
"Help"  

*This applies to WMA or MP3 files only.
SD Card Slot and USB Port
SD Card
Note:   Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage.
Note:   The navigation system also uses this card slot.
SD Card Slot  The SD card slot is located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen.SD Logo  SD logo is a trademark of SD-3C, LLC.
USB Port
Audio/Video Inputs  The USB ports are located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen.
This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.
In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.
Playing Music from Your Device
Note:   The system is capable of indexing up to 30,000 songs.
Entertainment Icon  Insert your device and select the SD Card or USB tab once the system recognizes it. You can then select from the following options:
Repeat
This feature replays the currently playing song or album.
Shuffle
Touch this button to play music on the selected album or folder in random order.
Similar Music
This feature allows you to choose music similar to what is currently playing.
More Info
Touch this button to see disc information such as current track, artist name, album and genre.
Options
Touch this button to view and adjust various media settings.
Sound Settings allows you to adjust settings for:
  • Bass
  • Midrange
  • Treble
  • Balance and Fade
  • DSP (Digital Signal processing)
  • Occupancy Mode
  • Speed Compensated Volume.
Note:   Your vehicle may not have all these sound settings.
Media Player Settings allows you to select more settings, which is under Media Player.  See   Settings
Device Information displays software and firmware information about the currently connected media device.
Update Media Index indexes your device when you connect it for the first time and each time the content changes (such as adding or removing tracks) to make sure you have the latest voice commands available for all media on the device.
Browse
This feature allows you to view the contents of the device. It also allows you to search by categories, such as genre, artist or album.
If you want to view song information such as Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.
You can also touch What’s Playing to hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.
Playing Video from Your Device
To access and play video from your device, your vehicle's transmission must be in position P (vehicle equipped with an automatic transmission) or neutral (vehicle equipped with a manual transmission) with the ignition in accessory mode.   See   Starting and Stopping the Engine
SD Card and USB Voice Commands
Voice Activation - Speak  If you are listening to a USB device or an SD card, press the voice button on the steering wheel controls. When prompted, say any of the following commands.
If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say "USB" or "SD card", then any of the following commands.

"USB" or "SD CARD"  
"Browse"*  
"Next"  
"Pause"  
"Play"  
"Play album <name>"  
"Play all"  
"Play artist <name>"  
"Play audiobook <name>"  
"Play author <name>"  
"Play composer <name>"  
"Play folder <name>"  
"Play genre <name>"  
"Play movie <name>"**  
"Play music video <name>"**  
"Play playlist <name>"  
"Play podcast <name>"  
"Play podcast episode <name>"  
"Play similar music"  
"Play song <name>"  
"Play TV show <name>"**  
"Play TV show episode <name>"**  
"Play video <name>"**  
"Play video podcast <name>"**  
"Play video podcast episode <name>"**  
"Play video playlist <name>"**  
"Previous"  
"Repeat all"  
"Repeat off"  
"Repeat one"  
"Shuffle"  
"Shuffle album"  
"Shuffle off"  
"What's this?"  
"Help"  

* If you have said you would like to browse your USB or SD card, the system prompts you to specify what you would like to browse. When prompted, see the following "Browse" chart.
** These commands are only available in USB mode and are device-dependent.

"BROWSE"  
"Album <name>"  
"All albums"  
"All artists"  
"All audiobooks"  
"All authors"  
"All composers"  
"All folders"  
"All genres"  
"All movies"*  
"All music videos"*  
"All playlists"  
"All podcasts"  
"All songs"  
"All TV shows"*  
"All video playlists"*  
"All video podcasts"*  
"All videos"*  
"Artist <name>"  
"Audiobook <name>"  
"Author <name>"  
"Composer <name>"  
"Folder <name>"  
"Genre <name>"  
"Playlist <name>"  
"Podcast <name>"  
"TV show <name>"*  
"Video <name>"*  
"Video playlist <name>"*  
"Video podcast <name>"*  
"Help"  

* This command is only available in USB mode and is device-dependent.
Supported Media Players, Formats and Metadata Information
SYNC is capable of hosting nearly any digital media player, including iPod, Zune™, plays from device players, and most USB drives. Supported audio formats include MP3, WMA, WAV and AAC.
It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.
If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown.
In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.
Bluetooth Audio
Your system allows you to stream audio over your vehicle's speakers from your connected, Bluetooth-enabled cellular phone.
Entertainment Icon  To access, press the lower left corner on the touchscreen, then select the BT Stereo tab.
Bluetooth Audio Voice Commands
Voice Activation - Speak  If you are listening to a Bluetooth audio device, press the voice button on the steering wheel control. When prompted, say "Next song", "Pause", "Play" or "Previous song".
If you are not listening to a Bluetooth audio device, press the voice button and, after the tone, say "Next song", "Pause", "Play" or "Previous song".
A/V Inputs
WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.
WARNING   WARNING:  For safety reasons, do not connect or adjust the settings on your portable music player while your vehicle is moving.
WARNING   WARNING:  Store the portable music player in a secure location, such as the center console or the glove box, when your vehicle is moving. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is moving.

Auxiliary Audio/Video Input Source  Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console.
You can also use the A/V inputs as an auxiliary input jack to play music from your portable music player over your vehicle's speakers. Plug in your 1/8 inch (3.5 millimeter) RCA adapter into the two left A/V input jacks (red and white).
Press the lower left corner of the touchscreen, and then select A/V In.
To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8-inch (3.5 millimeter) connectors at one end and a RCA jack at the other.
  1. Switch off the engine, radio and portable music player. Set the parking brake and put the transmission in position P (vehicle equipped with an automatic transmission) or neutral (vehicle equipped with a manual transmission).
  1. Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the two left A/V input jacks (white or red) inside the center console.
  1. Press the lower left corner on the touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).
  1. Adjust the volume as desired.
  1. Turn the portable music player on and adjust the volume to ½ the maximum.
  1. Press the lower left corner on the touchscreen. Select the A/V In tab. (You should hear audio from your portable music player although it may be low.)
  1. Adjust the sound on your portable music player until it reaches the level of the FM station or CD by switching back and forth between the controls.
In order to playback video from your iPod or iPhone, you must have a special combination USB/RCA composite video cable (which you can buy from Apple). When you connect the cable to your iPod or iPhone, plug the other end into both the RCA jacks and the USB port.
Troubleshooting
  • Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control.
  • Do not set the portable music player's volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality.
  • If the music sounds distorted at lower listening levels, turn the portable music player volume down. If the problem persists, replace or recharge the batteries in the portable media player.
  • Control the portable media player in the same manner when used with headphones, as the auxiliary input jack does not provide control (such as Play or Pause) over the attached portable media player.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
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Jordanmenacac@ford.com
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Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
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GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
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MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
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South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com