Touch the lower right corner on the touchscreen to access your climate control features. Depending on your vehicle line and option package, your climate screen may look different from this screen.
Note:   You can switch temperature units between Fahrenheit and Celsius.   See   Settings
Climate Screen
APower: Touch the button to turn the system on and off. Switching off the climate control system prevents outside air from entering the vehicle.
BPassenger settings:
Touch the + or to increase or decrease the air temperature on the passenger side of the vehicle.
Touch the heated seat icon to turn the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to turn the climate-controlled seat off and on (if equipped).
Touch DUAL to turn separate passenger side temperature controls off and on. When you turn off DUAL, the passenger side temperature changes to match the driver side temperature.
Note: The passenger side temperature and the DUAL indicator automatically turn on when the passenger is adjusting their temperature control.
CFan speed: Touch + or - to increase or decrease the volume of air circulated in your vehicle.
Note: When the system is controlling the fan speed automatically, all the fan speed indicators turn off.
DRecirculated air: Touch the button to switch between outside air and recirculated air. When you select recirculated air, the air currently in the passenger compartment recirculates. This may reduce the time needed to cool the interior (when used with A/C) and may reduce unwanted odors from entering your vehicle.
Note: Recirculated air may turn off automatically (or be prevented from turning on) in all airflow modes except MAX A/C to reduce risk of fogging. Recirculated air may also turn on and off automatically in Panel or Panel and Floor airflow modes during hot weather in order to improve cooling efficiency.
EMAX A/C: Touch the button to maximize cooling. Recirculated air flows through the instrument panel vents, air conditioning automatically turns on, and the fan automatically adjusts to the highest speed.
FA/C: Touch the button to turn air conditioning compressor on or off. Use air conditioning with recirculated air to improve cooling performance and efficiency.
Note: In certain conditions (such as when using Max Defrost), the air conditioning compressor may continue to operate even after you switch off the air conditioning with the A/C button.
GAUTO: Touch the button to turn on automatic operation. Select the desired temperature using the temperature control. The system adjusts fan speed, air distribution, air conditioning operation, and selects outside air or recirculated air to heat or cool the vehicle in order to maintain the desired temperature. You can also use the AUTO button to turn off dual zone operation by touching and holding the button for more than two seconds.
HHeated rear window: Turns the heated rear window on and off.   See   Heated Windows and Mirrors
IAir distribution control: Touch these buttons to turn airflow from the windshield, instrument panel, or footwell vents on or off. The system can distribute air through any combination of these vents.
MAX Defrost: Touch the button to maximize defrosting. Outside air flows through the windshield vents, fan automatically adjusts to the highest speed and the temperature dial returns to the full heat position. You can use this setting to defog or clear a thin covering of ice from the windshield. The heated rear window also automatically turns on when you select MAX Defrost.
Note: To prevent window fogging, you cannot select recirculated air when MAX Defrost is on.
JDriver settings:
Touch the + or to increase or decrease the air temperature on the passenger side of the vehicle.
Touch the heated seat icon to turn the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to turn the climate-controlled seat off and on (if equipped).
Touch MyTemp to select your preset temperature setpoint. Touch and hold MyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to turn the heated steering wheel on and off (if equipped).
Note:   If your vehicle is equipped with a wood-trimmed steering wheel, it does not heat between the 10 o'clock and 2 o'clock positions.
Climate Control Voice Commands
Note:   The fan speed will automatically decrease when you start a voice command session or phone call through SYNC. This feature is dependent on the current climate control settings and helps to reduce the background noise in the vehicle. The fan speed will return to normal when the voice session has ended. You can adjust the fan speed manually during this time by using the fan button or knob to reach the desired setting. To disable or enable automatic fan speed, press and hold the AC and Recirculated air buttons at the same time. Release the buttons and immediately increase the fan speed.
Voice Activation - Speak  Press the voice button on the steering wheel controls. When prompted, say any of the following commands:

Climate control commands  
"Climate automatic"  
"Climate my temperature"  
"Climate off"  
"Climate on"  
"Climate temperature <15.5-29.5> degrees"  
"Climate temperature <60-85> degrees"  
"Help"  

There are additional climate control commands but in order to access them, you have to say "Climate" first. When the system is ready to listen, you may say any of the following commands:

"CLIMATE"  
"A/C off"  
"A/C on"  
"Automatic"  
"Defrost off"  
"Defrost on"  
"Dual off"  
"Floor on"  
"Fan decrease"  
"Fan increase"  
"MAX A/C off"  
"MAX A/C on"  
"My temp"  
"Off"  
"On"  
"Panel floor on"  
"Panel off"  
"Panel on"  
"Rear defrost off"  
"Rear defrost on"  
"Recirc off"  
"Recirc on"  
"Temperature"*  
"Temperature <15.5-29.5> degrees"  
"Temperature <60-85> degrees"  
"Temperature decrease"  
"Temperature high"  
"Temperature increase"  
"Temperature low"  
"Windshield floor on"  
"Help"  

* If you say "Temperature", you can then say any of the commands in the following chart.

"TEMPERATURE"  
"<15.5-29.5> degrees"  
"<60-85> degrees"  
"High"  
"Low"  
"Help"  

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