Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features. To check your phone's compatibility, see your phone's manual and visit www.SYNCMyRide.com.
Pairing a Phone for the First Time
Note:   SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone.
Note:   Make sure to switch on the ignition and the radio. Put the transmission in position P.
Note:   To scroll through the menus, press the up and down arrows on your audio system.
Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.
  1. Press the phone button. When the display indicates there is no phone paired, press OK.
  1. When Find SYNC appears in the display, press OK.
  1. Put your phone into Bluetooth discovery mode. See your device's manual if necessary.
  1. When prompted on your phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Pairing Subsequent Phones
Note:   Make sure to switch on the ignition and the radio. Put the transmission in position P.
Note:   To scroll through the menus, press the up and down arrows on your audio system.
  1. Press the phone button, and then scroll to System Settings. Press OK.
  1. Scroll to Bluetooth Devices. Press OK.
  1. Scroll to Add Bluetooth Device. Press OK.
  1. When Find SYNC appears in the display, press OK.
  1. Put your phone into Bluetooth discovery mode. See your phone's manual if necessary.
  1. When prompted on your phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.
The system then prompts with questions, such as if you would like to set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and download your phone book.
Phone Voice Commands

"PHONE"  
"Call <name>"1,2  
"Call <name> at home"1,2  
"Call <name> at work"1,2  
"Call <name> in office"1,2  
"Call <name> on mobile OR cell"1,2  
"Call <name> on other"1,2  
"Call history incoming"2  
"Call history missed"2  
"Call history outgoing"2  
"Connections"2  
"Dial"1,3  
"Go to privacy"  
"Hold"  
"Join"  
"Menu"2,4  
"Phone book <name>"2  
"Phone book <name> at home"2  
"Phone book <name> at office"2  
"Phone book <name> at work" 2  
"Phone book <name> on mobile OR cell"2  
"Phone book <name> on other"2  

1 These commands do not require you to say "Phone" first.
2 These commands are not available until phone information is completely downloaded using Bluetooth.
3 See Dial table below.
4 See Menu table below.
Phone book commands: When you ask SYNC to access things such as a phonebook name or number, the requested information appears in the display to view. Press the phone button and say, "Call" to call the contact.

"DIAL"  
"411 (four-one-one)", "911" (nine-one-one)  
"700" (seven hundred)  
"800" (eight hundred)  
"900" (nine hundred)  
"Pound" (#)  
"Number <0-9>"  
"Asterisk" (*)  
"Clear" (deletes all entered digits)  
"Delete" (deletes one digit)  
"Plus"  
"Star"  

Note:   To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.

"MENU"  
"(Phone) connections"  
"(Phone) settings (message) notification off"  
"(Phone) settings (message) notification on"  
"(Phone) settings (set) phone ringer"  
"(Phone) settings (set) ringer 1"  
"(Phone) settings (set) ringer 2"  
"(Phone) settings (set) ringer 3"  
"(Phone) settings (set) ringer off"  
"Battery"  
"Phone name"  
"Signal"  
"Text message inbox"  

Words in ( ) are optional and do not have to be spoken for the system to understand the command.
Making Calls
Press the voice icon and when prompted say:
  1. Say "Call <name>" or "Dial", then the desired number.
  1. When the system confirms the number, say, "Dial" again to initiate the call.
To erase the last spoken digit, say, "Delete" or press the left arrow button. To erase all spoken digits, say "Clear" or press and hold the left arrow button.
To end the call, press and hold the phone button.
Receiving Calls
When receiving a call, you can:
  • Answer the call by pressing the phone button.
  • Reject the call by pressing and holding the phone button.
  • Ignore the call by doing nothing.
Phone Options during an Active Call
During an active call, you have more menu features that become available, such as putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.
  1. Press MENU during an active call.
  1. After selecting Active Call Menu, press OK.
  1. Scroll to cycle through the following options:

When you select:   You can:  
Mute Call?   Mute the call.  
Privacy   Switch a call from an active hands-free environment to your cellular phone for a more private conversation.   Press OK when Privacy on/off appears. (The display indicates In Privacy and the system transfers your call.)  
Call Hold   Put an active call on hold.   Press OK when Hold on/off appears. To answer another call at this time, press the phone button.  
Enter Tones   Enter "tones", such as numbers for passwords.   Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary.  
Join Calls   Join two separate calls. (SYNC supports a maximum of three callers on a multiparty call or conference call.)   1. Press the phone button.   2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU.   3. Scroll to Join Calls, and press OK. Press OK again when Join Calls? appears.  
Phonebook   Access your phonebook contacts.   1. Press OK to select, and then scroll through your phonebook contacts.   2. Press OK again when the desired selection appears in the display.   3. Press the phone button.  
Call History   Access your call history log.   1. Press OK to select, then scroll through your call history options (incoming, outgoing or missed).   2. Press OK when the desired selection appears in the display.   3. Press the phone button to call the selection.  
Return   Exit the current menu.  

Accessing Features through the Phone Menu
SYNC's phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access phone and system settings.
  1. Press the phone button to enter the phone menu.
  1. Scroll to cycle through:

When you select:   You can:  
Phone Redial   Redial the last number called (if available). Press OK to select, and then press OK again to confirm.  
Call History1   Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled phone to SYNC.   1. Press OK to select.   2. Scroll to select from Call History Incoming, Call History Outgoing or Call History Missed. Press OK to make your selection.   3. Press OK or the phone button to call the desired selection.   Note: The system attempts to automatically re-download your phonebook and call history each time your phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cellular phone supports this feature).  
Phonebook1,2   Access and call any contacts in your previously downloaded phonebook.   1. Press OK to confirm and enter. If your phonebook has fewer than 255 listings, they appear alphabetically in flat file mode. If there are more than 255 entries, the system organizes them into alphabetical categories.   2. Scroll until the desired contact appears, then press OK.   3. Press OK or the phone button.  
Text Message1   Send, download and delete text messages.  
Phone Settings 1   View your phone's status, set ring tones, select your message notification, change phone book entries and automatically download your cellular phone among other features.  
SYNC Services   Access the SYNC Services portal where you can request various types of information, for example traffic reports and directions3.  
911 Assist   Automatically place an emergency call to a 911 operator following a crash4.  
Vehicle Health Report   Create and receive a diagnostic report card on your vehicle3.  
Mobile Apps   Interact with SYNC-capable mobile applications on your smartphone3.  
System Settings   Access Bluetooth Devices menu listings (Add, Connect, Set as Primary, On and Off, Delete) as well as Advanced menu listings (prompts, languages, defaults, master reset, install application and system information).  
Exit Phone Menu   Exit the phone menu by pressing OK.  

1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
Text Messaging
Note:   This is a phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.
Receiving a Text Message
Note:   This is a phone-dependent feature. Your phone must support downloading text messages using Bluetooth to receive incoming text messages.
When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options:
  • Press the voice button, wait for the prompt and say "Read message" to have SYNC read the message to you.
  • Press OK to receive and open the text message or do nothing and the message goes into your text message inbox. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose to reply or forward the message.
  • Press OK and scroll to choose between:Reply to Text Message: Press OK to access and then scroll through the list of pre-defined messages to send.Forward Text Message: Press OK to forward the message to anyone in your Phonebook or Call History. You can also choose Enter Number.
Sending, Downloading and Deleting Your Text Messages
Note:   Forwarding a text message is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
Note:   You can only have one recipient per text message.
Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages.
  1. Press the phone button.
  1. Scroll to Text Message, and then press OK.
Scroll to select from the following options:
  • Send Text Message? allows you to send a new text message based on a pre-defined set of 15 messages.
  • Download Unread Msgs allows you to download your unread messages (only) to SYNC. To download the messages, press OK to select. The display indicates that it is downloading your messages. When it is complete, SYNC takes you to your inbox.
  • Delete All Messages? allows you to delete current text messages from SYNC (not your phone). To delete the messages, press OK to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu.
  • Return exits the current menu when you press OK.
If you select Send Text Message?:
  1. Press OK to select. If the system detects your phone does not support this feature, Unsupported appears in the display and SYNC returns to the main menu.
  1. Scroll to cycle through the message options in the following chart.
  1. Press OK when the desired selection is in the display.
  1. Enter the name of the recipient. Scroll to cycle through Phonebook or Call History entries. You can also select Enter Number to say the desired number.
  1. Press OK to enter the desired menu and scroll to select the specific contact.
  1. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. The system sends each text message with the following signature: "This message was sent from my <Ford or Lincoln>".

Pre-defined text message options  
Can't talk right now  
Call me  
Call U later  
Be there in 10 minutes  
Be there in 20 minutes  
Yes  
No  
Why?  
Thanks  
Where R you?  
I need more directions  
I love you  
Too funny  
Can't wait to see you  
I'm stuck in traffic  

Accessing Your Phone Settings
These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phonebook and set up automatic download.
  1. Press the phone button.
  1. Scroll to Phone Settings, and then press OK.
  1. Scroll to select from the following options:

When you select:   You can:  
Phone Status   See the provider, name, signal power, battery power and roaming status of your connected phone.   Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu.  
Set Ringer   Select which ring tone sounds during an incoming call (one of the system's or your phone's).   1. Press OK to select and scroll to hear Ringer 1, Ringer 2, Ringer 3 and Phone Ringer.   2. Press OK to select.   If your phone supports in-band ringing, your phone's ring tone plays when you choose Phone Ringer.  
Message Notification   Have the option of hearing an audible tone to notify you when a text message arrives.   1. Press OK to select and scroll between Message Notification On and Message Notification Off.   2. Press OK to select.  
Modify Phonebook   Modify the contents of your phonebook (such as add, delete or download). Press OK to choose between:  
Add Contacts: Press OK to add more contacts from your phone book. Push the desired contact(s) on your phone. See your phone's manual on how to push contacts.  
Delete Phonebook: Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu.  
Download Phonebook: Press OK to select, then and press OK again when Confirm Download? appears.  
Auto Download   Automatically download your phone book each time your phone connects to SYNC.*   Press OK to select. When Auto Download On? appears, press OK to have your phonebook automatically downloaded each time.**   Select Off if you do not want to download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC.  
Return   Exit the current menu.  

*Downloading times are phone-dependent and quantity-dependent.
**When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.
System Settings
This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows you to add, connect and delete devices, set a phone as primary as well as turn your Bluetooth feature on and off.
  1. Press the phone button to enter the phone menu
  1. Scroll to System Settings. Press OK.
  1. Scroll to Bluetooth Devices. Press OK.
  1. Scroll to select from the following options:

If You Select   You Can  
Add Bluetooth Device*   See   Using SYNC™ With Your Phone.   
Connect Bluetooth Device   Connect a previously paired Bluetooth-enabled phone.**   1. Press OK to select and view a list of previously paired phones.   2. Scroll until you find the desired device, and then press OK to connect the phone.  
Set as Primary Phone?   Set a previously paired phone as your primary phone.   Press OK to select and scroll to select the desired phone. Press OK to confirm.   SYNC attempts to connect with the primary phone at every ignition cycle. When you select a phone as a primary phone, it appears first in the list and the system marks it with an asterisk.  
Set Bluetooth   Turn the Bluetooth feature on and off.   Press OK and scroll to toggle between On and Off. Make a selection, and then press OK.   Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.  
Delete Device   Delete a paired phone.   Press OK and scroll to select the device. Press OK to confirm.  
Delete All Devices   Delete all previously paired phones (and all information originally saved with those phones).   Press OK to select.  
Return   Exit the current menu.  

* This is a speed-dependent feature.
**You can only connect one device at a time. When another phone is connected, the previous one is disconnected.
Advanced
The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.
  1. Press the phone button to enter the phone menu
  1. Scroll to System Settings. Press OK.
  1. Scroll to Advanced. Press OK.
  1. Scroll to select from the following options:

If you select:   You can:  
Prompts   Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off:   1. Press OK to select and scroll to select between On and Off.   2. Press OK when the desired selection appears in the display. SYNC takes you back to the Advanced menu.  
Languages   Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.   1. Press OK to select and then scroll through the languages.   2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC takes you back to the Advanced menu.  
Factory Defaults   Return to the factory default settings. This selection does not erase your indexed information (phonebook, call history, text messages and paired devices).   1. Press OK to select and then press OK again when Restore Defaults? appears in the display.   2. Press OK to confirm.  
Master Reset   Completely erase all information stored on SYNC (phonebook, call history, text messages and paired devices) and return to the factory default settings.   Press OK to select. The display indicates when complete and SYNC takes you back to the Advanced menu.  
Install Application?   Install applications you have downloaded.   Press the OK button and scroll to select. Press the OK button to confirm.  
Delete All Devices   Delete all previously paired phones (and all information originally saved with those phones).   Press OK to select.  
System Info   Access the Auto Version number as well as the FDN number.   Press OK to select.  
MAP Profile   This is a Bluetooth component, which can further help your phone with the exchange of text messages.  
Return   Exit the current menu.