Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality.
At a minimum, most cell phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features such as text messaging using Bluetooth and automatic phonebook download are cell phone dependent features. To check your cell phone's compatibility, refer to your device's manual or visit the regional Ford website.
Pairing a Cell Phone For the First Time
Wirelessly pairing your cell phone with the system allows you to make and receive hands-free calls.
Note:   You must switch the ignition and radio on.
Note:   To scroll through the menus, press the up or down arrows on your audio system.
  1. Make sure the Bluetooth feature on your cell phone is switched on before starting the search. Refer to your device's manual if necessary.
  1. Press the PHONE button. When the audio display indicates that no phones are paired, select the option to add.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your cell phone to start the pairing process.
  1. When prompted on your cell phone's display, enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
Depending on your cell phone's capability and your market, the system may prompt you with questions such as setting the current cell phone as the primary cell phone (the cell phone the system automatically tries to connect with first when you switch the ignition on), downloading your phonebook, etc.
Pairing Subsequent Cell Phones
Wirelessly pairing your cell phone with the system allows you to make and receive hands-free calls.
Note:   You must switch the ignition and radio on.
Note:   To scroll through the menus, press the up or down arrows on your audio system.
  1. Make sure the Bluetooth feature on your cell phone is switched on before starting the search. Refer to your device's manual if necessary.
  1. Press the PHONE button.
  1. Select the option for Bluetooth devices.
  1. Press the OK button.
  1. Select the option to add. This starts the pairing process.
  1. When a message to begin pairing appears in the audio display, search for SYNC on your device to start the pairing process.
  1. When prompted on your cell phone's display, enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
The system may prompt you with questions such as setting the current cell phone as the primary cell phone, downloading your phonebook, etc.
Cell Phone Voice Commands
Voice Activation - Speak
Press the voice button and when prompted say either:

Command   Action  
Call ___
You do not need to say "phone" prior to these commands.  
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Call History Incoming
These commands are not available until your cell phone information has completely downloaded using Bluetooth.  
Call History Missed
Call History Outgoing
[Phone] Connections
Dial
You do not need to say "phone" prior to these commands.  
Go To Privacy
Hold
Join
[Phone] Menu
These commands are not available until your cell phone information has completely downloaded using Bluetooth. See Menu table.  
Phonebook ___
Phonebook ___ at Home
Phonebook ___ in Office
Phonebook ___ at Work
Phonebook ___ on Cell
Phonebook ___ on Other

Phonebook Commands
When you ask the system to access a phonebook name, number, etc., the requested information appears in the audio display.
Press the voice button and when prompted say either:

Command   Action  
Call
To call the contact.  
Dial
112 (one-one-two), 700 (seven hundred) etc.   0 (zero) to 9 (nine)  
pound
  
asterisk
  
clear
Deletes all entered digits  
delete
Deletes one digit  
plus
  
star
  

Note:   To exit dial mode, press and hold the phone button or any button on the audio unit.
Menu Commands
Press the voice button and when prompted say either:

Command  
[Phone] Connections
[Phone] Settings [Message] Notification Off
[Phone] Settings [Message] Notification On
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Phone Name
Text Message Inbox

Words in parenthesis are optional and do not have to be spoken for the system to understand the command.
Making a Call
Press the voice button and when prompted say either:

Command   Action  
Call
  
Dial
Followed by a number. When the system confirms the number say:  
Dial

To erase the last spoken digit say:

Command   Action  
delete
Or press the left arrow button on the audio unit.  

To erase all spoken digits say:

Command   Action  
clear
Or press and hold the left arrow button on the audio unit.  

To end the call, press the end call button on the steering wheel or select the end call option in the audio display and press OK.
Receiving a Call
When receiving a call, you can:
  • Answer the call by pressing the accept call button on the steering wheel or by selecting the accept call option in the audio display. Press the OK button.
  • Reject the call by pressing the reject call button on the steering wheel or by selecting the reject call option in the audio display. Press the OK button.
  • Ignore the call by doing nothing.
Cell Phone Options During an Active Call
During an active call, you have extra menu features which become available, for example putting a call on hold.
To access this menu, choose one of the options available at the bottom of the audio display or select the option for more.

Message   Description and Action  
Mic. off
Turn your vehicle's microphone off. To turn the microphone on, select the option again.  
Dial number
Enter numbers using the audio system numeric keypad, for example numbers for passwords.  
Phone book
Access your phonebook contacts.
  1. Select the option for more.
  2. Scroll to the option for phonebook and press the OK button.
  3. Scroll through your phonebook contacts.
  4. Press the OK button again when the desired selection appears in the audio display.
  5. Press the OK button or dial button to call the selection.

Accessing Features Through the Cell Phone Menu
You can access your call history, phonebook, sent text messages as well as access cell phone and system settings. You can also access advanced features such as emergency assistance.
The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to the system. You must turn on the auto download feature if your cell phone supports it.
Note:   This is a cell phone dependent feature.
  1. Press the PHONE button to enter the cell phone menu.
  1. Select one of the options available.

Message   Description and Action  
Dial number
 Dial a number using the audio system numeric keypad.  
Redial
Redial the last number called (if available). Press the OK button to select.  
Phone book
Access your downloaded phonebook.
  1. Press the OK button to confirm and enter. You can use the options at the bottom of the screen to quickly access an alphabetical category. You can also use the letters on the keypad to jump in the list.
  2. Scroll through your phonebook contacts.
  3. Press the OK button again when the desired selection appears in the audio display.
  4. Press the OK button or dial button to call the selection.
BT device
Access the option for Bluetooth device menu listings (add, connect, set as primary, on or off, delete).  
Emergency Assistance
Turn the SYNC emergency assistance feature on or off.  

Text Messaging
The system allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.
Note:   This is a cell phone dependent feature.
Receiving a Text Message
When a new message arrives, an audible tone sounds and the audio display indicates you have a new message.
Press the voice button and when prompted say:

Command   Action  
Read Message | Read Text Message | Text Message
Or press and hold the left arrow button on the audio unit.  

You also have these options:
  • Select the view option to open the text message. Select the ignore option or do nothing and the message goes into your text message inbox. Once selected, you have the ability to have the message read out to you, to view other messages or to select the more option.
  • Select the more option and use the arrow buttons to scroll through further options.
Note:   Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages.
Sending, Downloading and Deleting Your Text Messages
  1. Press the PHONE button.
  1. Select the text messaging option, then press the OK button.
Choose from the following:

Message   Description and Action  
New
When you select the option to send a text message, a list of pre-defined messages appear in the audio display. Allows you to send a new text message based on a pre-defined set of 15 messages.  
View
Allows you to read the full message and in addition provides the option to have the message read out to you by the system. To go to the next message select the more option. This allows you to reply to the sender, call the sender or forward the message.  
delete
Allows you to delete current text messages from the system (not your cell phone). The audio display indicates when all your text messages have been deleted.  

Sending a Text Message
  1. Select the send option when the desired selection is highlighted in the audio display.
  1. Select the confirmation option when the contact appears and press the OK button again to confirm when the system asks if you would like to send the message. Each text message is sent with a pre-defined signature.
Note:   You can send text messages either by choosing a contact from the phonebook and selecting the text option from the audio display or by replying to a received message in the inbox.
Note:   Only one recipient is allowed per text message.
Accessing Your Cell Phone Settings
These are cell phone dependent features. Your cell phone settings allow you to access and adjust features such as your ringtone, text message notification, modify your phonebook and set up automatic download.
  1. Press the PHONE button.
  1. Scroll until the phone settings option appears, then press the OK button.
Scroll to select from the following options:

Message   Description and Action  
SET PRIMARY
If this option is checked, the system will use this cell phone as the master when there is more than one cell phone paired to the system. This option can be changed for all paired cell phones (not only for the active one) using the Bluetooth devices menu.  
Phone status
See the cell phone name, provider name, cell phone number, signal level and battery level. When done, press the left arrow button to return to the cell phone status menu.  
Set ringtone
Select which ringtone sounds during an incoming call (one of the system's or your cell phone's). If your cell phone supports in-band ringing, your cell phone's ringtone sounds when you choose the cell phone ringtone option.
  1. Press the OK button to select and scroll to hear each ringtone.
  2. Press the OK button to select.
Text Message Notification
Have the option of hearing an audible tone to notify you when a text message arrives. Press the OK button to turn the audible tone on or off.  
Phone book
Modify the contents of your phonebook, e.g. add, delete, download. Press the OK button to select and scroll between:  

Choose from the following:

Message   Description and Action  
Add contacts
Push the desired contacts on your cell phone. Refer to your device's manual on how to push contacts. Press the OK button to add more contacts from your phonebook.  
Delete
When a message asking you to delete appears, select the option to confirm. Press the OK button to delete the current phonebook and call history. The system takes you back to the menu for phone settings.  
Phone book
Press the OK button to select and download your phonebook to the system.  
Download
Automatic
Press the OK button.  
Download
 When automatic download is switched on, any changes, additions or deletions saved in the system since your last download are deleted.   When automatic download is switched off, your phonebook will not be downloaded when your cell phone connects to the system.   Your phonebook, call history and text messages can only be accessed when your paired cell phone is connected to the system.   Check or uncheck this option to automatically download your phonebook each time your cell phone connects to the system. Downloading times are cell phone dependent and quantity dependent.  

Bluetooth Devices
This menu provides access to your Bluetooth devices. Use the arrow buttons to scroll through the menu options. It allows you to add, connect and delete devices and set a cell phone as primary.
Bluetooth Devices Menu Options
  1. Press the PHONE button.
  1. Scroll until the Bluetooth device option appears, then press the OK button.
Scroll to select from the following options:

Message   Description and Action  
BT device
Pair additional cell phones to the system.
  1. Select the option to add to start the pairing process.
  2. When a message to begin pairing appears in the audio display, search for SYNC on your cell phone. Refer to your device's manual if necessary.
  3. When prompted on your cell phone's display, enter the six-digit PIN provided by the system in the audio display. The display indicates when the pairing is successful.
  4. When the option to set the cell phone as the primary cell phone appears, select either yes or no.
  5. Depending on the functionality of your cell phone, you may be asked extra questions (for example. if you would like to download your phonebook). Select either yes or no to confirm your response.
Delete
After deleting a cell phone from the list, the cell phone can only be connected again by repeating the full pairing process. Select the delete option and confirm when the system asks to delete the selected device.  
SET PRIMARY
The system attempts to connect with the primary cell phone every time you switch the ignition on. When a cell phone is selected as primary, it appears first in the list and is marked with an asterisk.   Set a previously paired cell phone as your primary cell phone. Select the master option to confirm the primary cell phone.  
Select phone
Connect a previously paired cell phone. You can only have one cell phone connected at a time to use the cell phone functionality. When another cell phone is connected, the previous cell phone will be disconnected from the telephone services. The system allows you to use different Bluetooth devices for the cell phone functionality and the Bluetooth audio music playback feature at the same time.  
Unpair
Disconnects the selected cell phone. Select this option and confirm when asked to. After disconnecting a cell phone, it can be connected again without repeating the full pairing process.  

System Settings
  1. Press the MENU button.
  1. Select the SYNC settings option, then press the OK button.
Scroll to select from the following options:

Message   Description and Action  
Reset all settings
This selection does not erase your indexed information (phonebook, call history, text messages and paired devices).   Select this option and confirm when prompted in the audio display. Return to the factory default settings.  
MASTER RESET
Completely erase all information stored on the system (phonebook, call history, text messages and paired devices) and return to the factory default settings.   Select this option and confirm when prompted in the audio display. The display indicates when complete and the system takes you back to the previous menu.  
SYNC applications
Install applications or software updates you have downloaded.   Select this option and confirm when prompted in the audio display. There must be a valid SYNC application or update available on the USB thumb drive in order to finish an installation successfully.  
System info
Display the system's version numbers as well as its serial number.   Press the OK button to select.  
Voice
The voice settings submenu contains various options.   See   Using Voice Recognition.   
Emergency Assistance
You can turn the emergency assistance feature on or off.   See   SYNC™ Applications and Services.   

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