You can access and play music from your media player through your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories such as artist or albums.
SYNC is capable of hosting nearly any media player including: iPod, Zune, Plays from device players, and most USB drives. SYNC also supports audio formats such as MP3, WMA, WAV and ACC.
Connecting Your Media Player to the USB Port
Note:   If your media player has a power switch, make sure you switch on the device.
To Connect Using Voice Commands
  1. Plug the device into your vehicle's USB port.
  1. Press the voice button and when prompted say:

Command   Description and Action  
USB [1]
You can now play music by saying any of the appropriate voice commands. Refer to the media voice commands.  

To Connect Using the System Menu
  1. Plug the device into your vehicle's USB port.
  1. Press the AUX button until an initializing message appears in the display.

Message   Description and Action  
Browse USB
Depending on how many media files are on your connected device, an indexing message may appear in the display. When indexing is complete, the screen returns to the playback menu.  

Choose from the following:

Message  
Play all
Playlists
Songs
Artists
Albums
Genres
Browse USB
Reset USB
Exit

What's Playing?
At any time during playback, you can press the voice button and ask the system what is playing. The system reads the metadata tags (if populated) of the current track.
Media Voice Commands
Voice Activation - Speak  Press the voice button and when prompted say:

Command   Description and Action  
USB [1]
  

Then any of the following:

Command   Description and Action  
Pause
  
Play
  
Play album <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
Play All
  
Play artist <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
Play genre <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
[Play] Next Folder
Voice commands that are only available in folder mode.  
[Play] Next Track | [Play] Next Song
  
Play playlist <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
[Play] Previous Folder
Voice commands that are only available in folder mode.  
[play] previous track
  
Play song <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song.  
Play track <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
Repeat Off
  
Repeat [On]
  
Search album <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
Search artist <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
Search genre <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song.  
Search song <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song.  
Search track <name>   <name> is a dynamic listing, meaning that it could be the name of anything such as desired group, artist or song. Voice commands that are not available until indexing is complete.  
shuffle off
  
Shuffle [On]
  
Similar Music
  
Whats This? | Whats Playing?
  

Voice Command Guide

Command   Description and Action  
Search genre   The system searches all the data from your indexed music and if available, begins to play the chosen type of music.  
Play genre   You can only play genres of music that are present in the genre metadata tags that you have on your media player.  
Similar Music
The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information.  
Search artist   The system searches for a specific artist, track or album from the music indexed through the USB port.  
Search track   The system searches for a specific artist, track or album from the music indexed through the USB port.  
Search album   The system searches for a specific artist, track or album from the music indexed through the USB port.  
Play artist   The system searches for a specific artist, track or album from the music indexed through the USB port.  
Play track   The system searches for a specific artist, track or album from the music indexed through the USB port.  
Play album   The system searches for a specific artist, track or album from the music indexed through the USB port.  

The system is also capable of playing music from your cell phone through Bluetooth.
To switch the Bluetooth audio on, use the AUX or Source button or press the voice button and when prompted and say:

Command   Description and Action  
Bluetooth Audio
  

Then any of the following:

Command   Description and Action  
[Phone] Connections | [Media] Connections | [Bluetooth] Connections
  
Pause
  
Play
  
[Play] Next Track | [Play] Next Song
  
[play] previous track
  

Media Menu Features
The media menu allows you to select how to play your music (such as by artist, genre, shuffle or repeat) and to find similar music or reset the index of your USB devices.
Press AUX to select USB playback.

Message   Description and Action  
Options
This will enter the media menu.  

Then any of the following:

Message   Description and Action  
Shuffle
Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off.  
Repeat track
Choose to shuffle or repeat your music. Once you make your choice, it remains on until you switch it off.  
Similar music
You can play similar types of music to the current playlist from the USB port. The system uses the metadata information of each track to compile a playlist. The system then creates a new list of similar tracks and then begins playing. Each track must have the metadata tags populated for this feature. With certain playing devices, if your metadata tags are not populated, the tracks will not be available in voice recognition, the play menu or this option. However, if you place these tracks onto your playing device in mass storage device mode they are available in voice recognition, the play menu or this option. The system places unknowns into any unpopulated metadata tag.  
Reset SYNC USB
Resets the USB index. After the new indexing is complete you can choose what to play from the USB song library.  

Accessing Your USB Song Library
  1. Plug the device into your vehicle's USB port.
  1. Press AUX to select USB playback.

Message   Description and Action  
Browse USB
This menu allows you to select and play your media files by artist, album, genre, playlist and track or even to browse what is on your USB device.  

If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options to scroll through and select:

Message   Description and Action  
Play all
Play all indexed media files from your playing device one at a time in numerical order.
  1. Press OK to select. The first track title appears in the display.
Playlists
Access your playlists (from formats such as ASX, M3U, WPL or MTP).
  1. Press OK to select.
  2. Scroll to select the desired playlist, and then press OK.
Songs
Search for and play a specific indexed track.
  1. Press OK to select.
  2. Scroll to select the desired track, and then press OK.
Artists
Sort all indexed media files by artist. Once selected, the system lists and then plays all artists and tracks alphabetically.
  1. Press OK to select.
  2. Scroll to select the desired artist, and then press OK.
Albums
Sort all indexed media files by albums.
  1. Press OK to select.
  2. Scroll to select the desired albums, and then press OK.
Genres
Sort indexed music by genre (category) type.
  1. Press OK to select.
  2. Scroll to select the desired genre, and then press OK.
Browse USB
Browse all supported media files on your media player connected to the USB port. You can only view media files that are compatible with SYNC; other saved files are not visible.
  1. Press OK to select.
  2. Scroll to browse indexed media files on your flash drive, and then press OK.
Reset USB
Resets the USB index. After the new indexing is complete, you can choose what to play from the USB song library.  

* You can use the buttons at the bottom of the audio display to jump to a certain alphabetical category quickly. You can also use the letters on the numeric keypad to jump in the list.
Bluetooth Devices and System Settings
You can access these menus using the audio display.   See   Using SYNC™ With Your Phone. 

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com