This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
Audio Unit - Vehicles With: AM/FM/CD/Navigation System
WARNING:
Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving. |
Note:
An integrated multi function display is situated above the unit. This shows important information regarding control of your system. Additionally, there are various icons placed around the display screen which light up when a function is active (for example CD, Radio or Aux.)
A Eject: Press the button to eject a CD.B Cursor arrows: Press a button to scroll through on-screen choices.C CD slot: Where you insert a CD.D OK: Press the button to confirm on-screen selections.E INFO: Press the button to access radio, CD, USB, IPod and Navigation information. If Navigation has been selected, pressing this button will show details of your current location or journey.F MAP Press the button to enter the map screen. See
Navigation.
G MENU Press the button to access different audio system features.H Numeric keypad: Press the button to recall a previously stored station. To store a favorite station press and hold until the sound returns.I Function button 4: Press the button to select different functions of the audio system depending on which mode (i.e. radio or CD) you are in.J Function button 3: Press the button to select different functions of the audio system depending on which mode (i.e. radio or CD) you are in.K Seek and Fast Forward: In radio mode, select a frequency band and press this button. The system stops at the first station up the band. Press and hold the button to move quickly, then release to stop at the next available station. In CD mode, press to select the next track. Press and hold the button to move quickly forward through the current track. L On, Off and Volume: Press the button to switch the audio system on or off. Turn the dial to adjust the volume.M Seek and Fast Reverse: In radio mode, select a frequency band and press this button. The system stops at the first station down the band. Press and hold the button to move quickly, then release to stop at the previous available station. In CD mode, press to select the previous track. Press and hold the button to move quickly backward through the current track.N Function button 2: Press the button to select different functions of the audio system depending on which mode (i.e. radio or CD) you are in.O Function button 1: Press the button to select different functions of the audio system depending on which mode (i.e. radio or CD) you are in.P PHONE: Press the button to access the phone feature of the SYNC system by pressing PHONE then MENU.Q AUX: Press the button to access the AUX and SYNC features, it will also cancel the menu or list browsing.R RADIO: Press the button to select different radio bands, it will also cancel the menu or list browsing.S CD: Press the button to change source to CD, it will also cancel the menu or list browsing. T NAV Press the button to access the navigation system. |
| ADescriptions for function buttons 1-4 |
Function buttons 1 to 4 are context dependent, and change according to the current unit mode. The description for the current function displays in the screen.
Radio Button
Press the RADIO button to select from the frequency bands available.
You can use the selector to return to radio reception when you have been listening to another source.
Alternatively, press the left arrow button to display the available frequency bands. Scroll to the required frequency band and press OK.
Station Tuning Control
Seek Tuning
Select a frequency band and briefly press the seek up or seek down button. Seek tuning will stop at the first radio station it locates.
Manual Tuning
- Press function button 2.
- Use the left and right arrow buttons to tune down or up the frequency band in small increments or press and hold to increment quickly, until you find a station you want to listen to.
- Press OK to continue listening to a station.
Scan Tuning
Scan allows you to listen to a few seconds of each station detected.
- Press function button 3.
- Use the seek buttons to scan up or down the selected frequency band.
- Press function button 3 again or OK to continue listening to a station.
Station Preset Buttons
This feature allows you to store your favorite stations, they can be recalled by selecting the appropriate frequency band and pressing one of the preset buttons.
- Select a frequency band.
- Tune to the station required.
- Press and hold one of the preset buttons. A progress bar and message will appear. When the progress bar completes the station has been stored. The audio unit will also mute momentarily as confirmation.
You can repeat this on each frequency band and for each preset button.
Note:
When you drive to another part of the country, stations that broadcast on alternative frequencies, and are stored on preset buttons, may be updated with the correct frequency and station name for that area.
Autostore Control
Note:
This will store up to a maximum of the 10 strongest signals available, either from the AM or the FM frequency band, and overwrite the previously stored stations. You can also store stations manually in the same way as other frequency bands.
- Press and hold the RADIO button.
- When the search is complete, sound is restored and the strongest signals are stored on the autostore presets.
Traffic Information Control
Many stations that broadcast on the FM waveband have a TP code to signify that they carry traffic program information.
Turning Traffic Announcements On and Off
Before you can receive traffic announcements, you must press either the TA or TRAFFIC button. A TA display will appear to show the feature is switched on.
If you are already tuned to a station that broadcasts traffic information, TP will also be displayed. Otherwise the unit will search for a traffic program.
When traffic information is broadcast, it will automatically interrupt normal radio or CD playback and a message will appear in the display.
If a non-traffic station is selected or recalled using a preset button, the audio unit will remain on that station unless TA or TRAFFIC is turned off, then on again.
Note:
If traffic announcement is on and you select a preset or manual tune to a non traffic announcement station no traffic announcements will be heard.
Note:
When you are listening to a non traffic announcement station and turn traffic announcement off and on again a TP seek will occur.
Traffic Announcement Volume
Traffic announcements interrupt normal broadcasts at a preset minimum level that is usually louder than normal listening volumes.
To adjust the preset volume use the volume control to make the necessary adjustment during an incoming traffic announcement broadcast. The display will show the level selected.
Ending Traffic Announcements
The audio unit will return to normal operation at the end of each traffic announcement. To end the announcement prematurely, press TA or TRAFFIC during the announcement.
Note:
If you press TA or TRAFFIC at any other time it will switch all announcements off.
Automatic Volume Control
When available, automatic volume control adjusts the volume level to compensate for engine noise and road speed noise.
Press the MENU button.
| Action | Message |
|---|---|
| 1 | Audio settings |
| 2 | Adaptive volume |
- Use the left or right arrow button to adjust the setting.
- Press the OK button to confirm your selection.
- Press the MENU button to return.
News Broadcasts
The audio unit may interrupt normal reception to broadcast news bulletins from stations on the FM frequency band, radio data system or other enhanced network linked stations.
The display will indicate there is an incoming announcement, during news broadcasts. When the audio unit interrupts for a news broadcast the preset volume level will be the same as traffic announcements.
Press the MENU button.
| Action | Message |
|---|---|
| 1 | Audio settings |
| 2 | News announcement |
- Turn on or off with the OK button.
- Press the MENU button to return.
Alternative Frequencies
The majority of programs that broadcast on the FM frequency band have a program identification code, it can be recognized by audio units.
When your vehicle moves from one transmission area to another with the alternative frequencies tuning switched on, this function will search for the strongest station signal.
Under certain conditions, however, alternative frequencies tuning may temporarily disrupt normal reception.
When selected, the unit continually evaluates signal strength and, if a better signal becomes available, the unit will switch to that alternative. It mutes while it checks a list of alternative frequencies and if necessary, it will search once across the selected frequency band for a genuine alternative frequency.
It will restore radio reception when it finds one or if one is not found, the unit will return to the original stored frequency.
When selected, AF may appear in the display.
Press the MENU button.
| Action | Message |
|---|---|
| 1 | Audio settings |
| 2 | Alt. frequency |
- Turn on or off with the OK button.
- Press the MENU button to return.
Regional Mode
Regional mode controls the behavior of alternative frequencies switching between regionally related networks of a parent broadcaster. A broadcaster may run a fairly large network across a large part of the country. At various times of the day this large network may be broken down into a number of smaller regional networks, typically centered on major towns or cities. When the network is not split into regional variants, the whole network caries the same programming.
Regional mode on: This prevents random alternative frequency switches when neighboring regional networks are not carrying the same programming.
Regional mode off: This allows a larger coverage area if neighboring regional networks are carrying the same programming, but can cause random alternative frequency switches if they are not.
Press the MENU button.
| Action | Message |
|---|---|
| 1 | Audio settings |
| 2 | RDS regional |
- Turn on or off with the OK button.
- Press the MENU button to return.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |