Lug Nuts
You can obtain a replacement locking lug nut key and replacement locking lug nuts from an authorized dealer using the reference number certificate.
Vehicles With a Spare Wheel
If the spare wheel is exactly the same type and size as the other fitted road wheels, you can replace the existing road wheel with the spare wheel and continue to drive in the normal manner.
If the spare wheel is different to the other road wheels, it will carry a yellow label with the appropriate speed limit.
Refer to the following information before changing the road wheel.
WARNING   WARNING:  Drive the shortest possible distances.
WARNING   WARNING:  Do not fit more than one spare wheel on your vehicle at any one time.
WARNING   WARNING:  Do not carry out any tire repairs on a spare wheel.
WARNING   WARNING:  Do not drive through an automatic car wash.
WARNING   WARNING:  If you are unsure what type of spare wheel you have do not exceed 80 km/h (50 mph).
WARNING   WARNING:  Only fit snow chains to specified tires.  See   Technical Specifications
WARNING   WARNING:  The ground clearance of your vehicle may be reduced. Take care when parking next to a curb.

Note:   Your vehicle may exhibit some unusual driving characteristics.
Vehicle Jack
WARNING   WARNING:  The vehicle jack supplied with your vehicle should only be used when changing a wheel in emergency situations.
WARNING   WARNING:  Before using the vehicle jack, check that it is not damaged or deformed and that the thread is lubricated and free from foreign matter.
WARNING   WARNING:  Never place anything between the jack and the ground, or the jack and your vehicle.

Note:   Vehicles with a temporary mobility kit do not have a vehicle jack or a wheel brace.
It is recommended to use a workshop type hydraulic jack for changing between summer and winter tires.
Note:   Use a jack with a minimum lifting capacity of 1.5 ton and a lifting plate with a minimum diameter of about 80 mm (3 in).
Vehicles With a Spare Wheel
Your vehicle jack, wheel brace, screw-in towing eye and wheel trim remover are located in the spare wheel well.
Jacking and Lifting Points
WARNING   WARNING:  Use only the specified jacking points. If you use other positions, you may damage the body, steering, suspension, engine, braking system or the fuel lines.

Image Shown Without Description
AEmergency use only
BMaintenance
Location of the Jacking Points
ASmall arrow-shaped marks on the sills show the location of the jacking points.
Image Shown Without DescriptionImage Shown Without Description
Assembling the Wheel Brace
WARNING   WARNING:  The screw-in towing eye has a left-hand thread. Turn it counterclockwise to install it. Make sure that the towing eye is fully tightened.

Image Shown Without Description
Insert the screw-in towing eye into the wheel brace.
Removing the Wheel Trim
Image Shown Without Description
  1. Insert the wheel trim remover.
  1. Remove the wheel trim.
Note:   Make sure that you pull the wheel trim remover at right angles to the trim.
Removing a Road Wheel
WARNING   WARNING:  Park your vehicle in such a position that neither the traffic nor you are hindered or endangered.
WARNING   WARNING:  Set up a warning triangle.
WARNING   WARNING:  Make sure that your vehicle is on firm, level ground with the wheels pointing straight ahead.
WARNING   WARNING:  Switch the ignition off and apply the parking brake.
WARNING   WARNING:  If your vehicle has a manual transmission, select first or reverse gear. If it has an automatic transmission, select park (P).
WARNING   WARNING:  Have the passengers leave your vehicle.
WARNING   WARNING:  Secure the diagonally opposite wheel with an appropriate block or wheel chock.
WARNING   WARNING:  Make sure that the arrows on directional tires point in the direction of rotation when your vehicle is moving forward. If you have to fit a spare wheel with the arrows pointing in the opposite direction, have the tire refitted in the correct direction by an authorized dealer.
WARNING   WARNING:  Do not work underneath your vehicle when it is supported only by a jack.
WARNING   WARNING:  Make sure that the jack is vertical to the jacking point and the base is flat on the ground.

Note:   The spare wheel is located under the floor cover in the luggage compartment.
  1. Install the locking lug nut key.
Image Shown Without Description
  1. Slacken the lug nuts.
  1. Jack up your vehicle until the tire is clear of the ground.
  1. Remove the lug nuts and the wheel.
Note:   Do not lay alloy wheels face down on the ground, this will damage the paint.
Installing a Road Wheel
WARNING   WARNING:  Use only approved wheel and tire sizes. Using other sizes could damage your vehicle and will make the National Type Approval invalid.   See   Technical Specifications
WARNING   WARNING:  Do not fit run flat tires on vehicles that were not originally fitted with them. See an authorized dealer for more details about compatibility.

WARNING   WARNING:  Do not install alloy wheels using lug nuts designed for use with steel wheels.

Note:   The lug nuts of alloy wheels and spoked steel wheels can also be used for the steel spare wheel for a short time (maximum two weeks).
Note:   Make sure the wheel and hub contact surfaces are free from foreign matter.
Note:   Make sure that the cones on the lug nuts are against the wheel.
  1. Install the wheel.
  1. Install the lug nuts finger tight.
  1. Install the locking lug nut key.
Changing a Road Wheel
  1. Partially tighten the lug nuts in the sequence shown.
  1. Lower your vehicle and remove the jack.
  1. Fully tighten the lug nuts in the sequence shown.   See   Technical Specifications
  1. Install the wheel trim using the ball of your hand.
WARNING   WARNING:  Have the lug nuts checked for tightness and the tire pressure checked as soon as possible.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com

B-MAX Owner's Manual