Phone Screen
Item   Message  
A  
Phone
B  
Quick Dial
C  
Phonebook
D  
History
E  
Messaging
F  
Settings

Hands-free calling is one of the main features of SYNC. Once you pair your cell phone, you can access many options using the touchscreen or voice commands. While the system supports a variety of features, many are dependent on your cell phone’s functionality.
At a minimum, most cell phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone’s compatibility, see your cell phone’s user manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing Your Cell Phone for the First Time
WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

The first thing you must do to use the phone features of SYNC is to pair your Bluetooth-enabled cell phone with SYNC. This allows you to use your cell phone in a hands-free manner.
Note:   This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).
Touch the upper left corner of the touchscreen:

Message   Action and Description  
Add a phone
  
Find SYNC
Follow the on-screen instructions.   Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary.   Select SYNC and a six-digit PIN appears on your device.   If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.   When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone.   The display indicates when the pairing is successful.   SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.  

Pairing Subsequent Cell Phones
Note:   This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).
Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your device's manual if necessary.
To pair a subsequent cell phone, select:

Menu Item   Action and Description  
Phone
  
Settings
  
Bluetooth Devices
  
Add Device
  
Find SYNC
Follow the on-screen instructions.   Make sure that Bluetooth is set to On and that your cell phone is in the correct mode. See your cell phone’s manual if necessary.   Select SYNC and a six-digit PIN appears on your device.   If you are prompted to enter a PIN on your device, it does not support Secure Simple Pairing. To pair, enter the PIN displayed on the touchscreen. Skip the next step.   When prompted on your cell phone’s display, confirm that the PIN provided by SYNC matches the PIN displayed on your cell phone.   The display indicates when the pairing is successful.   SYNC may prompt you with more cell phone options. For more information on your cell phone's capability, see your cell phone's manual and visit the website.  

Making Calls
Voice Activation - Speak 
Press the voice button and say a command similar to the following:

Voice command  
Call
Dial

You can say the name of a person from your phone book to call or a say a number to dial. For example "Call John" or "Dial 867-5309".
End Call Icon  To end the call or exit phone mode, press and hold the phone button.
Receiving Calls
During an incoming call, an audible tone sounds. Call information appears in the display if it is available.
Phone Icon 
To accept the call, select:

Message  
Accept

Note:   You can also accept the call by pressing the phone button on the steering wheel.
End Call Icon 
To reject the call, select:

Message  
Reject

Note:   You can also reject the call by pressing the phone button on the steering wheel.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on the touchscreen to select from the following options:

Menu Item   Action and Description  
Phone
Touch this button to access the on-screen numerical pad to enter a number and place a call. During an active call, you can also choose any of these options:  
Mute Call
Hold Call
Privacy
Join Calls
End
Quick Dial
Select to call stored contacts.  
Phonebook
Touch this button to access and call any contacts in your previously downloaded phonebook. The system places the entries in alphabetical categories summarized at the top of the screen  
To turn on contact picture settings, if your device supports this feature, select:  
Phone
Settings
Manage Phonebook
Display Photos from Phonebook
Certain smartphones may support transferring street addresses when listed with phonebook contact information. If your cell phone supports this feature, you can select and use these addresses as destinations and save them as favorites.  
Call History
Note: This is a cell phone-dependent feature. If your cell phone does not support downloading call history using Bluetooth, SYNC keeps track of calls made with the SYNC system.   After you connect your Bluetooth-enabled cell phone to SYNC, you can access any previously dialed, received or missed calls. You can also choose to save these to:  
Favorites
Quick Dial
Messaging
Send text messages using the touchscreen. See Text Messaging later in this section.  
Settings
Touch this button to access various phone settings, for example turning Bluetooth on and off, managing your phonebook and more. See Phone Settings later in this section  

Text Messaging
Note:   Downloading and sending text messages using Bluetooth are cell phone-dependent features.
Note:   Certain features in text messaging are speed-dependent and not available when your vehicle is traveling at speeds over 3 mph (5 km/h).
Note:   SYNC does not download read text messages from your cell phone.
You can send and receive text messages using Bluetooth, read them aloud and translate text messaging acronyms, for example LOL.
Touch the top left corner of the display, then select:

Message  
Phone
Messaging
Then any of the following:  
Listen (speaker icon)  
Dial
Send Text
View
Delete

Composing a Text Message
Note:   This is a speed-dependent feature. It is unavailable when your vehicle is traveling at speeds over 3 mph (5 km/h).
Note:   Downloading and sending text messages using Bluetooth are cell phone-dependent features.
To compose and send a text message, select:

Message   Action and Description  
Phone
  
Messaging
  
Send Text
Enter a cell phone number or choose from your phonebook.  
Edit Text
Allows you to customize the pre-defined message or create a message on your own.  
Send
Sends the message as it is.  

You can then preview the message, verify the recipient as well as update the message list.
Text Message Options

Message  
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there.
OK
Yes
No
Thanks
Stuck in traffic.
Call me later.
LOL

Receiving a Text Message
Note:   If you select View and your vehicle is traveling over 3 mph (5 km/h), the system offers to read the message to you instead of allowing you to view it while driving.
When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported by your cell phone. You can select:

Message   Action and Description  
View
To view the text message.  
Listen
For SYNC to read the message to you.  
Dial
 To call the contact.  
Ignore
To exit the screen.  

Phone Settings
To enter the phone settings menu select:

Message   Action and Description  
Phone
  
Settings
  
Then any of the following:    
Bluetooth Devices
Connect, disconnect, add or delete a device, as well as save it as a favorite.  
Bluetooth
To turn Bluetooth off or on.  
Do Not Disturb
If you want all calls to go directly to your voicemail and not ring in the vehicle. When this feature is on, text message notifications do not ring inside the cabin either.  
911 Assist
Turn the 911 Assist feature on and off.   See   Information.   
Phone Ringer
Select the ring tone you want to hear when you receive a call. Choose from possible system ring tones, your currently paired cell phone’s ring tone, a beep, text-to-speech or a silent notification.  
Text Message Notification
Select a text message notification, if supported by your cell phone. Choose from possible system alert tones, text-to-speech or silent.  
Internet Data Connection
If your cell phone is compatible, use this screen to adjust your internet data connection. Select to make your connection profile with the personal area network or to turn off your connection. You can also choose to adjust your settings or have the system always connect, never connect when roaming or query on connect. Press ? for more information.  
Manage Phonebook
To access features such as automatic phonebook download, re-download your phonebook, add contacts from your cell phone as well as delete or upload your phonebook.  
Roaming Warning
To have the system alert you when your cell phone is in roaming mode.  

Phone Voice Commands
Voice Activation - Speak 
Press the voice button and when prompted say any of the following or a similar command:

Voice command  
Call Voicemail
Listen to Message
Reply to Message
Pair Phone
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2016 Super Duty Owner's Manual