Integrated Keyhead Transmitters (If Equipped)
Use the key blade to start your vehicle and unlock or lock the driver door from outside your vehicle. The transmitter portion functions as the remote control.
Button to Release the Key Blade
Press the button to release the key. Press and hold the button to fold the key back in when not in use.
Key Tag
Note:   Your vehicle’s keys came with a security tag that provides important vehicle key cut information. Keep the tag in a safe place for future reference.
Intelligent Access Key (If Equipped)
Intelligent Access Key
Your intelligent access keys operate the power locks and the remote start system. The key must be in your vehicle to activate the push-button start system.
Removable Key Blade
The intelligent access key also contains a removable mechanical key blade that you can use to unlock the driver door.
Removable Key Blade
Slide the release on the back of the remote control and pivot the cover off to access the key blade.
Key Tag
Note:   Your vehicle’s backup keys came with a security tag that provides important vehicle key cut information. Keep the tag in a safe place for future reference.
Replacing the Battery
Note:   Refer to local regulations when disposing of transmitter batteries.
Note:   Do not wipe off any grease on the battery terminals or on the back surface of the circuit board.
Note:   Replacing the battery does not delete the transmitter from the vehicle. The transmitter should operate normally.
A message appears in the information display when the remote control battery is low.   See   General Information
Integrated Keyhead Transmitter
The remote control uses one coin-type three-volt lithium battery CR2032 or equivalent.
Press the button to release the key before beginning the procedure.
Clip to Release the Battery Cover
  1. Insert a screwdriver in the position shown and gently push the clip.
  1. Press the clip down to release the battery cover.
Intelligent Key Transmitter Cover Remove
  1. Carefully remove the cover.
Pry the Intelligent Access Key Battery
  1. Insert a screwdriver as shown to release the battery. Do not touch the battery contacts or the printed circuit board with the screwdriver.
Intelligent Key Transmitter Battery Remove
  1. Remove the battery.
  1. Install a new battery with the + facing up.
  1. Replace the battery cover.
Intelligent Access Transmitter
The remote control uses two coin-type three-volt lithium batteries CR2025 or equivalent.
Remove the Remote Control Cover
  1. Slide the release on the back of the remote control and pivot the cover off.
Intelligent Access Battery with Coin
  1. Insert a coin into the slot and twist to separate the housing.
Exploded Keyfob
  1. Remove the batteries.
  1. Install new batteries with the + facing each other.
Note:   Make sure to replace the label between the two batteries.
  1. Reinstall the housing and cover.
Memory Feature (If Equipped)
You can use the remote control to recall memory positions.
Press the unlock button on a linked remote control to recall the memory positions. If you enable the easy-entry-and-exit feature, the seat moves to the easy-entry position. The seat moves to the driver memory position when you put the key in the ignition.
Linking a Preset Position to your Remote Control or Intelligent Access Key Fob
See   Memory Function
Car Finder
Lock Icon   Press the button twice within three seconds. The horn sounds and the direction indicators flash. We recommend you use this method to locate your vehicle, rather than using the panic alarm.
Sounding a Panic Alarm
Note:   The panic alarm only operates when the ignition is off.
Volume Icon  Press the button to activate the alarm. Press the button again or switch the ignition on to deactivate.
Remote Start (If Equipped)
WARNING   WARNING:  To avoid exhaust fumes, do not use remote start if your vehicle is parked indoors or in areas that are not well ventilated.

Note:   Do not use remote start if your vehicle is low on fuel.
Remote Start Button  The remote start button is on the transmitter.
This feature allows you to start your vehicle from outside the vehicle. The transmitter has an extended operating range.
You can configure vehicles with automatic climate control to turn on the automatic climate control when you remote start your vehicle.   See   Automatic Climate Control.  A manual climate control system runs at the setting you set it to when you switched off the vehicle.
Many states and provinces restrict the use of remote start. Check your local and state or provincial laws for specific requirements regarding remote start systems.
The remote start system does not work if:
  • The ignition is on.
  • The alarm system triggers.
  • You disable the feature.
  • The hood is open.
  • The transmission is not in P.
  • The vehicle battery voltage is too low.
  • The service engine soon light is on.
Remote Control Feedback
An LED on the remote control provides status feedback of remote start or stop commands.

LED   Status  
Solid Green   Remote start or extension successful  
Solid Red   Remote stop successful; vehicle off  
Blinking Red   Remote start or stop failed  
Blinking Green   Waiting for status update  

Remote Starting the Vehicle
Note:   You must press each button within three seconds of each other.Your vehicle remote starts only if you follow this sequence.
Remote Starting Your Vehicle
The tag with your transmitter details the starting procedure.
To remote start your vehicle:
  1. Press the lock button.
  1. Press the remote start button twice.The exterior lamps flash twice.
The horn sounds if the system fails to start.
Note:   If you have remote started your vehicle with an integrated keyhead transmitter, you must switch on the ignition before driving your vehicle. With an intelligent access transmitter, you must press the brake pedal before driving your vehicle.
The power windows do not work during the remote start and the radio does not turn on automatically.
The parking lamps remain on and the vehicle runs for 5, 10 or 15 minutes depending on the setting.
Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle still running to extend the run time for another remote start period. If you programmed the periods to last 10 minutes, the second 10 minutes begins after what is left of the first activation time. For example, if the vehicle has run from the first remote start for five minutes, the vehicle continues to run now for a total of 20 minutes. You can extend the remote start up to a maximum of 30 minutes.
Wait at least five seconds before remote starting after a vehicle shutdown.
Turning the Vehicle Off After Remote Starting
Remote Start Button   Press the button once. The parking lamps turn off.
You may have to be closer to the vehicle than when starting due to ground reflection and the added noise of the running vehicle.
You can disable or enable the remote start system through the information display.   See   General Information

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Contact Information

North America

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IMG

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Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
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Europe

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