WARNING   WARNING:  Always fully apply the parking brake and make sure you shift into park (P). Failure to follow this instruction could result in personal injury or death.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

Note:   You may not be able to shift out of park (P) unless the intelligent access key is inside your vehicle.
Push Button Shift Transmission
Your vehicle is equipped with an electronic transmission. The transmission selector is located on the instrument panel next to the display screen. The gears are selected by pressing and releasing the PRNDS buttons.
Automatic Transmission Buttons
Every time you select a gear, the button will light up. The selected gear also appears in the instrument cluster.
Putting your vehicle in gear:
  1. Fully press down on the brake pedal.
  1. Press and release the button of the gear you want to select.
  1. The button you select will illuminate and the selected gear appears in the instrument cluster.
  1. Release the brake pedal and your transmission will remain in the selected gear.
Note:   If you attempt to leave your vehicle while it is in gear, your vehicle will automatically shift into park (P). Safety belt and door monitors determine your intent and make the shift for you. During this time, a message appears in the instrument cluster prompting you to make the shift to park (P).
Understanding the Shift Positions of your Automatic Transmission
Note:   Always come to a complete stop before putting your vehicle into and out of park (P).
Park (P)
With the transmission in park (P), your vehicle locks the transmission and prevents the wheels from turning. Always come to a complete stop before putting your vehicle into and out of park (P). An audible chime sounds once you select park (P).
When the ignition is turned off, the vehicle will automatically shift into park (P). If the ignition is turned off while the vehicle is moving, it will first shift into neutral (N) until a slow enough speed is reached. The vehicle will then shift into park (P) automatically.
Automatic Return to Park
Note:   This feature will not operate when your vehicle is in Stay in Neutral mode or neutral tow.
Your vehicle has a safety feature that will automatically shift your vehicle into park (P) when any of the following conditions occur:
  • You turn the ignition off
  • You open the driver's door with your safety belt unlatched
  • Your safety belt is unlatched while the driver's door is open
If you turn your vehicle off while moving, your vehicle will first shift into neutral (N) until it slows down enough to shift into park (P) automatically.
Note:   If you have waited an extended period of time (2-15 minutes) before starting your vehicle, unlatching your safety belt will cause this feature to activate, even with the driver's door closed.
Note:   This feature may not work properly if the door ajar switch is malfunctioning. If your door ajar indicator does not illuminate when you open the driver’s door or the indicator illuminates with the driver’s door closed, see your authorized dealer.
Reverse (R)
With the transmission in reverse (R), your vehicle will move backward. Always come to a complete stop before shifting into and out of reverse (R).
Neutral (N)
With the transmission in neutral (N), you can start your vehicle and it is free to roll. Hold the brake pedal down while in this position.
Stay in Neutral mode
Stay in Neutral mode allows your vehicle to stay in neutral (N) when you exit the vehicle. Your vehicle must be stationary to enter this mode.
To enter Stay in Neutral mode:
  1. Press the neutral (N) button on your shifter assembly.
  1. A message will appear in your information display screen prompting you to press the neutral (N) button again to enter Stay in Neutral mode.
  1. Press the neutral (N) button again to enter Stay in Neutral mode.
A message will appear in your information display screen when your vehicle has entered Stay in Neutral mode.
Note:   During this mode the N button will flash continuously and your instrument cluster will display N as the selected gear.
Exiting Stay in Neutral mode
To disable Stay in Neutral mode select another gear. See the Putting the Vehicle in Gear for instructions on how to do this.
Entering a Carwash
Note:   Always put your vehicle in Stay in Neutral mode when entering an automatic car wash. Failure to do this could result in vehicle damage not covered by warranty.
Drive (D)
The normal driving position for the best fuel economy.
Sport (S)
Putting the vehicle in sport (S):
  • Provides additional engine braking and extends lower gear operation to enhance performance for uphill climbs, hilly terrain or mountainous areas. This will increase engine RPM during engine braking.
  • Provides additional lower gear operation through the automatic transmission shift strategy.
  • Provides gear selection more quickly and at higher engine speeds.
SelectShift™ Automatic Transmission
Your vehicle is equipped with a SelectShift Automatic transmission gearshift lever. The SelectShift Automatic transmission gives you the ability to change gears up or down as desired.
In order to prevent the engine from running at too low an RPM, which may cause it to stall, SelectShift still automatically makes some downshifts if it has determined that you have not downshifted in time. Although SelectShift makes some downshifts for you, it still allows you to downshift at any time as long as the SelectShift determines that damage will not be caused to the engine from over-revving.
Note:   Engine damage may occur if you maintain excessive engine revving without shifting.
SelectShift does not automatically upshift, even if the engine is approaching the RPM limit. It must be shifted manually by pressing the + button. Notice should be taken of the shift indicator lamp, which alerts the driver when to shift to ensure the highest level of efficiency and fuel economy.
Pull the + paddle on the steering wheel to activate SelectShift.
  • Pull the right paddle (+) to upshift.
  • Pull the left paddle (–) to downshift.
SelectShift Automatic TransmissionSelectShift in drive (D):
  • Provides a temporary manual mode for performing more demanding maneuvers where extra control of gear selection is required (for example, when towing or overtaking). This mode will hold a selected gear for a temporary period of time dependent on driver inputs (for example, steering or accelerator pedal input).
SelectShift in sport (S):
  • Provides a permanent manual gear selection where full control of gear selection is required.
To exit SelectShift mode, shift the transmission into drive (D).
Upshift to the recommended shift speeds according to the following chart:

Upshifts when accelerating (recommended for best fuel economy)  
Gear Upshift   Speed  
From   To  
1   2   15 mph (24 km/h)
2   3   25 mph (40 km/h)
3   4   40 mph (64 km/h)
4   5   45 mph (72 km/h)
5   6   50 mph (80 km/h)

The instrument cluster displays your currently selected gear. If a gear is requested but not available due to vehicle conditions (low speed, too high engine speed for requested gear selection), the current gear will flash three times.
Note:   At full accelerator pedal travel the transmission will auto downshift to ensure maximum performance.
Brake-Shift Interlock Override
WARNING   WARNING:  When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
WARNING   WARNING:  Do not drive your vehicle until you verify that the stoplamps are working.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.

Note:   See your authorized dealer as soon as possible if this procedure is used.
Note:   For some markets this feature is not available.
Note:   This feature only operates if your 12-volt battery has power. If the vehicle battery voltage is not sufficient, use an external 12 volt power source (for example, jumper cables, a battery charger or jump pack) to operate interlock override switch.
Use the brake-shift interlock override to move your transmission from the park position in the event of an electrical malfunction. If your vehicle has a dead battery, you need to use an external power source.
  1. Apply the parking brake and turn your ignition off before performing this procedure.
Brake-Shift Interlock
  1. Locate your brake-shift interlock access slot. The slot is located in your center console storage bin. The access slot does not have a label.
Note:   Make sure that you correctly identify the access hole as to not cause damage to the center console.
  1. Using a tool, press and hold the brake shift interlock switch. The shift buttons on the instrument panel will flash when your vehicle is in override mode.
  1. With the override switch still held, press the neutral (N) button to shift from park.
  1. Release the override button.
  1. Your vehicle will remain in neutral for wrecker towing purposes or can be shifted to the desired gear and driven (if possible).
  1. Release the parking brake.
Automatic Transmission Adaptive Learning
This feature increases durability and provides consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm or soft shifts. This operation will not affect function or durability of your transmission and is normal. Over time, the adaptive learning process will fully update transmission operation. Additionally, the strategy must be relearned whenever the battery is disconnected or a new battery is installed.
If Your Vehicle Gets Stuck In Mud or Snow
Note:   Do not rock your vehicle if your engine is not at normal operating temperature or damage to your transmission may occur.
Note:   Do not rock your vehicle for more than a minute or damage to your transmission and tires may occur, or your engine may overheat.
If your vehicle gets stuck in mud or snow, you can help rock your vehicle out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
  • View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com