WARNING   WARNING:  It is extremely dangerous to ride in a cargo area, inside or outside of a vehicle. In a crash, people riding in these areas are more likely to be seriously injured or killed. Do not allow people to ride in any area of your vehicle that is not equipped with seats and seatbelts. Make sure everyone in your vehicle is in a seat and properly using a seatbelt. Failure to follow this warning could result in serious personal injury or death.
WARNING   WARNING:  Make sure all persons are clear of the power decklid area before using the power decklid control.
WARNING   WARNING:  Keep keys out of the reach of children. Do not allow children to operate or play near an open or moving power decklid. You should supervise the operation of the power decklid at all times.

You can switch the power decklid feature on or off in the information display.   See   General Information.  The remote control and instrument panel button still operates the decklid regardless of the setting.
Note:   Do not drive with the decklid open unless you switch off the power feature. Make sure you fully close the decklid before you drive your vehicle.
Opening and Closing the Power Decklid
WARNING   WARNING:  Make sure all persons are clear of the power decklid area before using the power decklid control.

The decklid only operates with the transmission in park (P).
If the decklid starts to close after it has fully opened, this indicates there may be excessive weight on the decklid or a possible strut failure. A repetitive tone sounds and the decklid closes under control. Remove any excessive weight from the decklid. If the decklid continues to close after opening, have the system checked by an authorized dealer.
Note:   You can reverse the decklid movement. Press the instrument panel or decklid button again, or press the remote control button twice.
Note:   Do not push or pull on the power decklid while it is under operation, as this may cause damage to your vehicle.
From Inside Your Vehicle
Trunk Ajar  Press the button on the instrument panel.
With the Remote Control
Liftgate Ajar  Press the button twice within three seconds.
From Outside Your Vehicle
Luggage Compartment Exterior Release Button
Press the exterior release button. Your vehicle must be unlocked or have a intelligent access key within 3 ft (1 m) of the luggage compartment.
Note:   Allow the power system to open the decklid. Manually pushing or pulling the decklid may activate the system’s obstacle detection feature and stop the power operation or reverse its direction.
With the Decklid Close Button
Power Decklid Close Button Location
Press the button inside the decklid on the left-hand side.
Stopping the Decklid Movement
You can stop the decklid movement by doing any of the following:
  • Pressing the decklid control button.
  • Pressing the remote control button twice.
  • Pressing the button on the instrument panel.
  • Moving your foot under and away from the center rear bumper in a single-kick motion.*
*This method only works for vehicles with the hands-free decklid feature.
Note:   Do not apply sudden excessive force to the decklid while it is in motion. This could damage the power decklid and its components.
Resetting the Power Decklid
The decklid may not operate correctly and you may need to reset it if:
  • The vehicle battery charge is low.
  • You disconnect the battery.
  • You manually close the decklid and leave it unlatched.
  1. Disconnect the battery for 20 seconds, then reconnect the battery.
  1. Manually close the decklid making sure it is fully closed.
  1. Power open the decklid using the remote control or instrument panel button.
Obstacle Detection
When Closing
 The system stops when it detects an obstacle. A tone sounds and the system reverses to open.Once you remove the obstacle, you can power close the decklid.
Note:   Entering your vehicle while the decklid is closing can cause your vehicle to bounce and activate obstacle detection. To prevent this, let the power decklid close completely before you enter your vehicle. Before driving your vehicle, check the instrument cluster for a trunk ajar or door ajar message or warning indicator. Failure to do this could result in unintentionally leaving the decklid open while driving.
When Opening
 The system stops when it detects an obstacle and a tone sounds.Once you remove the obstacle, you can continue to operate the decklid.
Hands-Free Feature (If Equipped)
Power Decklid
The intelligent access key must be within 3 ft (1 m) of the decklid.
  1. Move your foot under and away from the rear bumper detection area in a single-kick motion.Do not move your foot sideways or the sensors may not detect the motion.
  1. The decklid opens or closes.
Note:   Allow the power system to open the decklid. Manually pushing or pulling the decklid may activate the system’s obstacle detection feature and stop the power operation or reverse its direction.
Note:   Any physical actions that mimic a kicking motion such as splashing water, trailer chains or vacuum hoses may cause the decklid to activate. Switch the power decklid off through your vehicle settings or keep the remote control away from the rear bumper area.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
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US Virgin Islands(800) 841-3673prcac@ford.com

IMG

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Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
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Jordanmenacac@ford.com
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Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
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PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
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CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
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Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
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South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com