WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

 You can control various systems on your vehicle using the information display controls on the steering wheel.The information display provides the corresponding information.
Information Display Controls
Information Display Controls
  • Press the INFO button to scroll through trip, outside temperature and fuel usage information.
  • Press the SETUP button to scroll through various vehicle feature settings.
  • Press the RESET button to choose settings, reset information and confirm messages.
Info
Press the INFO button repeatedly to cycle through the following features:
Note:   Some options may appear slightly different or not at all if the items are optional.

INFO  
TRIP A  
TRIP B  
XXX MILES (km) TO E  
XX.X AVG MPG (L/100km)  
MPG (L/km)  
TIMER  
EXHAUST FILTER*  
TRANS TEMP  
BATT. VOLTAGE  
BLANK SCREEN  

*Diesel engine only.
TRIP A/B
Registers the distance of individual journeys. Press and release the INFO button until TRIP A/B appears in the display (this represents the trip mode). Press and hold the RESET button to reset.
XXX MILES (km) TO E
This displays an estimate of approximately how far you can drive with the fuel remaining in your tank under normal driving conditions. Remember to turn the ignition off when refueling to allow this feature to detect the correct amount of added fuel.
The system calculates the distance to empty by using a running average fuel economy, which uses your recent driving history of 500 mi (800 km).
This value is not the same as the average fuel economy display. The running average fuel economy resets to a factory default value if the battery is disconnected.
XX.X AVG MPG (L/100km)
Average fuel economy displays your average fuel economy in miles per gallon or liters/100 km.
MPG (L/km)
Displays the instantaneous fuel economy as a bar graph. Your vehicle must be moving to calculate instantaneous fuel economy. You cannot reset the instantaneous fuel economy.
TIMER
Displays the trip elapsed drive time. Press and release RESET to pause the timer. Press and hold RESET to reset the timer.
EXHAUST FILTER
Displays information about the status of the exhaust filter.
System Check and Vehicle Feature Customization
Press the SETUP button repeatedly to cycle the information display through the menu options.
Press the RESET button to choose settings.
Note:   Some options may appear slightly different or not at all if the items are optional.
Note:   When returning to the SETUP menu and you selected a non-English language, HOLD RESET FOR ENGLISH displays to change back to English. Press and hold the RESET button to change back to English.

SETUP  
RESET FOR SYSTEM CHECK   Press the RESET button   OIL LIFE  
DEF LEVEL*  
ENGINE HOURS  
All DOORS CLOSED  
CHECK BRAKE SYSTEM  
FUEL LEVEL  
OIL LIFE   HOLD RESET = NEW  
UNITS   English or Metric  
AUTO LOCK   ON or OFF  
AUTO UNLOCK   ON or OFF  
COURTESY WIPE   ON or OFF  
REMOTE WINDOWS OPEN   ON or OFF  
AUTO EXHAUST CLEAN *   ON or OFF  
LANGUAGE   ENGLISH / SPANISH / FRENCH  

*Diesel engine only.
PRESS RESET FOR SYSTEM CHECK
The information display begins to cycle through the vehicle systems and provides a status of the item if needed.
Note:   Some systems show a message only if a condition is present.
OIL LIFE
Displays the remaining oil life. An oil change is required whenever indicated by the information display and according to the recommended maintenance schedule. Only use recommended engine oils.
To reset the oil monitoring system to 100% after each oil change, perform the following:
  1. Press and release the SETUP button to display OIL LIFE XXX% HOLD RESET = NEW.
  1. Press and hold the RESET button for two seconds and release to reset the oil life to 100%.
Note:   To change oil life 100% value (if equipped with this feature) to another value, proceed to Step 3.
  1. Once OIL LIFE SET TO XXX% is displayed, release and press the RESET button to change the Oil Life Start Value. Each release and press reduces the value by 10%.
UNITS
Displays the current units English or Metric.
LANGUAGE = ENGLISH / SPANISH / FRENCH
Allows you to choose which language the message center displays.
Waiting four seconds or pressing the RESET button cycles the message center through each of the language choices.
Press the RESET button to set the language choice.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
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Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
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Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com