Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cell phone's functionality. At a minimum, most cell phones with Bluetooth wireless technology support the following functions:
  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are cell phone-dependent features. To check your cell phone's compatibility, see your cell phone's manual and visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing a Cell Phone for the First Time
Note:   SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cell phone.
Note:   Make sure to switch on the ignition and the radio. Put the transmission in position park (P).
Note:   To scroll through the menus, press the up and down arrows on your audio system.
Wirelessly pairing your cell phone with SYNC allows you to make and receive hands-free calls.
Press the phone button. When the display indicates there is no paired cell phone, do the following:

Message   Action and Description  
No Phone Paired
Press the OK button.  
Add
  1. Press the OK button.
  2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
  3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

Depending on your cell phone's capability and your market, the system may prompt you with questions, such as setting the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.
Pairing Subsequent Cell Phones
Note:   To scroll through the menus, press the up and down arrows on your audio system.
Note:   Make sure to switch on the ignition and the radio. Put the transmission in position park (P).
Press the phone button and then scroll to:

Message   Action  
Phone settings
Press the OK button.  
Bluetooth device
Press the OK button.  
Add
Press the OK button. When the following message appears in the display:  
Find SYNC
  1. Press the OK button.
  2. Put your cell phone into Bluetooth discovery mode. See your device's manual if necessary.
  3. When prompted on your cell phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

The system then prompts with questions, such as if you would like to set the current cell phone as the primary cell phone (the cell phone SYNC automatically tries to connect with first upon vehicle start-up) or download your phonebook.
Phone Voice Commands
Press the voice icon and say:

Voice Commands  
Phone  
You can then say any of the following commands.  
Call History Incoming
Call History Missed
Call History Outgoing
Phonebook ___
Phonebook ___ at Home
Phonebook ___ at Work
Phonebook ___ in Office
Phonebook ___ on Cell

___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom".
You can also say any of the following:

Voice Command  
Call ___
Call ___ at Home
Call ___ at Work
Call ___ in Office
Call ___ on Mobile
Call ___ on Other
Dial

None of these commands are available until you completely download your cell phone information using Bluetooth.
___ is a dynamic listing that should be the name of a contact in your phonebook. For example you could say "Call Mom".
The following commands are only available during active calls:

Voice Commands  
Go To Privacy
Hold
Join

Phone Menu Commands
To access the phone menu with voice commands, press the voice button and when prompted say:

Voice Command  
[Phone] Menu
You can then say any of the following:  
[Phone] Connections | [Media] Connections | [Bluetooth] Connections
[Phone] Settings [Message] Notification On
[Phone] Settings [Message] Notification Off
[Phone] Settings [Set] Phone Ringer
[Phone] Settings [Set] Ringer 1
[Phone] Settings [Set] Ringer 2
[Phone] Settings [Set] Ringer 3
[Phone] Settings [Set] Ringer Off
Battery  
Phone Name
Signal  
Text Message Inbox
Send [New] Text Message

You do not need to say word contained within brackets for the system to understand your command.
Note:   To exit dial mode, press and hold the phone button or press MENU to go to the PHONE menu.
Phonebook Commands
When you ask SYNC to access content, for example the phonebook name or number, the requested information appears in the display to view.
Making a Call
Press the voice button and when prompted say:

Voice Command   Action and Description  
Call ___
This command is not available until you completely download your cell phone information using Bluetooth  
Dial
Use to enter a phone number digit by digit.  
When the system confirms the number, say one of the following commands:  
Dial
To confirm the number and initiate the call.  
delete
To erase the last spoken digit. You can also press the left arrow button.  
clear
To erase all spoken digits. You can also press and hold the left arrow button.  

To end a call, press and hold the red phone button.
Receiving Calls
When receiving a call, you can:
  • Answer the call by pressing the phone button.
  • Reject the call by pressing and holding the red phone button.
  • Ignore the call by doing nothing.
Phone Options during an Active Call
During an active call, you have more menu features that become available, for example putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.
Press the MENU button during an active call, then scroll to:

Message   Action and Description  
Active call
Press the OK button.  
Select one of the following:  
Mute Call
Press the OK button to mute the call.  
Privacy
Press the OK button to switch a call from an active hands-free environment to your cell phone for a more private conversation.  
Hold
Press the OK button to put an active call on hold.  
Join calls
Join two separate calls. SYNC supports a maximum of three callers on a multiparty call or conference call.  
  1. Press the phone button.
  2. Access the desired contact through SYNC or use voice commands to place the second call. Once actively in the second call, press MENU.
  3. Scroll to Join Calls, and press the OK button. Wait until the following message appears.
Join calls
Press the OK button.  
Enter Tones
Enter tones such as numbers for passwords. Scroll until the desired number appears in the display, then press OK; a tone sounds as confirmation. Repeat as necessary.  
Phonebook
To access your phonebook contacts.  
  1. Press the OK button to select, and then scroll through your phonebook contacts.
  2. Press the OK button again when the desired selection appears in the display.
  3. Press the phone button to call the contact.
Call History
To access your call history log.  
  1. Press the OK button to select, then scroll through your call history options (incoming, outgoing or missed).
  2. Press the OK button when the desired selection appears in the display.
  3. Press the phone button to call the selection.
Return
Exit the current menu.  

Accessing Features Through the Phone Menu
The phone menu allows you to redial a number, access your call history and phonebook, and send text messages as well as access cell phone and system settings.
Press the phone button to enter the Phone Menu, then scroll to:

Message   Action and Description  
Phone Redial
Press the OK button to redial the last number called.   Press the OK button again to confirm.  
Call History
Access any previously dialed, received or missed calls after you connect your Bluetooth-enabled cell phone to SYNC1.  
Press the OK button, select one of the following and press the OK button again to confirm.  
Incoming calls
Outgoing calls
Missed calls
  The system attempts to automatically re-download your phonebook and call history each time your cell phone connects to SYNC (if the auto download feature is on and your Bluetooth-enabled cell phone supports this feature).  
Phonebook
Access and call any contacts in your previously downloaded phonebook1,2.   If your phonebook has less than 255 entries, they appear alphabetically in flat file mode. If there are more than 255 entries, the system organizes them into alphabetical categories.  
  1. Press the OK button.
  2. Scroll to the desired contact.
  3. Press OK or the phone button to call the contact.
Text messaging
Press the OK button to send, download, read and delete text messages1.  
Phone settings
View your cell phone's status, set ring tones, select your message notification, change phonebook entries and automatically download your cell phone content, among other features1.  
Sys Settings
Access Bluetooth Devices menu listings and advanced menu listings.  
Exit
Press the OK button to exit the phone menu.  

1 This is a cell phone-dependent feature.
2 This is a cell phone-dependent and speed-dependent feature.
Text Messaging
Note:   This is a cell phone-dependent feature.
SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.
Note:   This is a cell phone-dependent feature.
Receiving a Text Message
Note:   This is a cell phone-dependent feature. Your cell phone must support downloading text messages using Bluetooth to receive incoming text messages.
Note:   Forwarding a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
Note:   Only one recipient is allowed per text message.
When a new text message arrives, an audible tone sounds and the information display indicates you have a new message.
Following the notification, you can do any of the following:
Do nothing to have the message go into your text message inbox.
To have SYNC read you the message using voice commands, press the voice button and when prompted say:

Voice Command   Action and Description  
Read Message | Read Text Message | Text Message
Press the OK button to have SYNC read the message to you.  

To open the test message, press OK to receive and open the text message. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose whether you would like to reply or forward the message.
Reply or forward the message, press OK and scroll to choose between:

Message   Action and Description  
Reply to sender
Press the OK button to access and then scroll through the list of pre-defined messages to send.  
Forward msg.
Press the OK button to forward the message to anyone in your Phonebook or Call History. You can also choose enter a number.  

Sending, Downloading and Deleting Your Text Messages
Text messaging is a cell phone-dependent feature. If your cell phone is compatible, SYNC allows you to receive, send, download and delete text messages.
Note:   Sending a text message is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
Note:   You can only have one recipient per text message.
Press the phone button, then scroll to:

Message   Action and Description  
Text messaging
Press the OK button.  
Select one of the following:  
Send Text Message?
Allows you to send a new text message based on a pre-defined set of 15 messages.  
  1. Press the OK button.
  2. Scroll to your desired message.
  3. Press the OK button.
  4. Scroll through your phonebook, call history entries or enter a new number.
  5. Press the OK button to enter the desired contact.
  6. Press the OK button again when the system asks if you would like to send the message. The system sends each text message with the following signature: This message was sent from my Ford.
Download now
Allows you to download your unread messages to SYNC. To download the messages, press the OK button to select. The display indicates the system is downloading your messages. When downloading is complete, SYNC returns you to the inbox.  
Delete All Messages?
Allows you to delete current text messages from SYNC. To delete the messages, press the OK button to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu.  
Return
Press the OK button to exit the current menu.  

Accessing Your Phone Settings
These are cell phone-dependent features. Your cell phone settings allow you to access and adjust some features. For example ring tones, text message notifications, modifying your phonebook and setting up automatic downloads.
Press the phone button, then scroll to:

Message   Action and Description  
Phone settings
Press the OK button.  
Select one of the following:  
Phone status
See the provider, name, signal power, battery power and roaming status of your connected cell phone.   Press OK to select and scroll to view the information. When done, press OK again to return to the phone status menu.  
Set ringtone
Select which ring tone sounds during an incoming call. You can choose one of the system ring tones or your cell phone ring tones.   Press the OK button and scroll to hear the available options. You can also choose to use your phone's ring tone.    
Press the OK button to select the desired ring tone. If your cell phone supports in-band ringing, your cell phone ring plays when you choose the phone ringer option.  
Text msg notify
You have the option of hearing an audible tone to notify you when a text message arrives.   Press the OK button then select one of the following and press the OK button again to confirm.  
Message Notification On  
Message Notification Off  
Modify Phonebook
Modify the contents of your phone book (such as add, delete, download). Press OK to select and scroll between:  
Add contacts
Press the OK button to add more contacts from your phonebook. Push the desired contact(s) on your cell phone. See your cell phone's manual on how to push contacts.  
Delete Phonebook
Press OK to delete the current phone book and call history. When Delete Phonebook appears, press OK to confirm. SYNC takes you back to the Phone Settings menu.  
Download Phonebook
Press OK to select and press OK again when Confirm Download? appears.  
Auto-download
Automatically download your phone book each time your phone connects to SYNC. Press OK to select.  
Auto On?
When this message appears, press OK to have your phonebook automatically downloaded each time.   Select Off to NOT download your phonebook every time your phone connects to SYNC. Your phonebook, call history and text messages can only be accessed when your specific phone is connected to SYNC. *  
Return
Exit the current menu.  

* Downloading times are cell phone-dependent and quantity-dependent. When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.
System Settings
This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.
Bluetooth Devices
The Bluetooth Devices menu allows you to add, connect and delete devices, set a cell phone as primary as well as switch your Bluetooth feature on and off.
Press the Phone button to enter the Phone Menu, then scroll to:

Message   Action and Description  
Sys Settings
Press the OK button.  
Bluetooth device
Press the OK button.  
Select one of the following:  
Add BT device
Connect a previously paired Bluetooth-enabled phone. 12   Press OK to select and view a list of previously paired phones.   Scroll until yopu choose the desired device, then press OK to connect the phone.  
Set Primary?
Set a previously paired phone as your primary phone. 3   Press OK to select and scroll to select the desired phone. Press OK to confirm.  
Bluetooth On and Off
Turn the Bluetooth feature on and off.4   Press OK and scroll to toggle between On and Off. When the desired selection is chosen, press OK.   Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.  
Del Device
Delete a paired cell phone.   Press the OK button and scroll to select the device. Press OK to confirm.  
Delete all
Delete all previously paired phones (and all information originally saved with those phones).   Press OK to select.  
Return
Exit the current menu.  

1 This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
2 You can only connect one device at a time. When another cell phone is connected, the previous one is disconnected.
3 SYNC attempts to connect with the primary phone at every ignition cycle. When a phone is selected as primary, it appears first in the list and is marked with an asterisk (*).
4Turning Bluetooth off disconnects all Bluetooth devices and deactivates all Bluetooth features.
Advanced
The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.
To access the advanced menu, press the phone button to enter the Phone Menu, then scroll to:

Message   Action and Description  
Sys Settings
Press OK.  
Advanced
Press OK.  
Select one of the following:  
Confirmation Prompts
Get help from SYNC by using questions, helpful hints or asking you for a specific action. To turn these prompts on or off:  
  1. Press the OK button to select and then scroll to select between On and Off.
  2. Press the OK button when the desired selection appears in the display. SYNC returns you to the Advanced menu.
Language
  1. Press OK to select and then scroll through the languages. Choose between English, Français and Español. Once selected, all of the radio displays and prompts are in the selected language.
  2. Press OK when the desired selection appears in the display. If you change the language setting, the display indicates that the system is updating. When complete, SYNC returns you to the Advanced menu.
Factory Defaults
Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages or paired devices.   Press the OK button to select and then press OK again when the following message appears in the display.  
  Confirm Restore  
Master reset
Completely erase all information stored on SYNC, for example phonebook, call history, text messages and paired devices, and return the system to the factory default settings.   Press OK to select. The display indicates when complete. SYNC returns you to the Advanced menu.  
System info
Access the Auto Version number as well as the FDN number.   Press the OK button to select.  
Return
Exit the current menu.  

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