WARNING   WARNING:  Always set the parking brake fully and make sure you shift the gearshift lever to first gear. Switch the ignition off and remove the key whenever you leave your vehicle.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

Understanding the Positions of Your Automatic Transmission
Automatic Transmission Positions
Putting your vehicle in or out of gear:
  1. Fully press down the brake pedal.
  1. Move the gearshift lever into the desired gear.
  1. Come to a complete stop.
  1. Move the gearshift lever and securely latch it in park (P)
The instrument cluster displays the current gear.
Park (P)
This position locks the transmission and prevents the wheels from turning.
Reverse (R)
With the gearshift lever in reverse (R), your vehicle moves backward. Always come to a complete stop before shifting into and out of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), your vehicle can be started and is free to roll. Hold the brake pedal down when in this position.
Drive (D)
Drive (D) is the normal driving position for the best fuel economy. The overdrive function allows automatic upshifts through all available gears.
Third (3)
Transmission operates in third (3) gear only. Use third (3) gear for improved traction on slippery roads.
Second (2)
Transmission operates in second (2) gear only. Use second (2) gear to start-up on slippery roads.
First (1)
  • Transmission operates in first (1) gear only.
  • Provides maximum engine braking.
  • Allows upshifts by moving gearshift lever.
  • Does not downshift into first (1) gear at high speeds; allows for first (1) gear when vehicle reaches slower speeds.
Tow/Haul Mode
WARNING   WARNING:  Do not use tow/haul when the road surface is slippery. Failure to follow this instruction could result in the loss of control of your vehicle.

Tow Haul Switch
Tow Haul Icon  To activate tow/haul, press the button on the gearshift lever once. The TOW HAUL indicator light illuminates in the instrument cluster.
To deactivate the tow/haul feature and return to normal driving mode, press the button on the gearshift lever again. The TOW HAUL light deactivates. Tow/haul can also deactivate when your power down your vehicle.
The tow/haul feature:
  • Delays upshifts to reduce the frequency of transmission shifting.
  • Provides engine braking in all forward gears, which can slow your vehicle and assist you in controlling your vehicle when descending a grade.
  • Depending on driving conditions and load conditions, may downshift the transmission, slow your vehicle and control your vehicle speed when descending a hill, without pressing the accelerator pedal. The amount of downshift braking provided can vary based upon the amount the brake pedal is pressed.
The tow/haul feature improves transmission operation when towing a trailer or a heavy load. All transmission gear ranges are available when using tow/haul.
Automatic Transmission Adaptive Learning
This feature may increase durability and provide consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm shifts, soft shifts or both. This operation is considered normal and does not affect function or durability of the transmission. Over time, the adaptive learning process fully updates transmission operation.
Forced Downshifts
  • Allowed in drive (D) with the tow/haul feature on or off.
  • Press the accelerator pedal to the floor.
  • Allows transmission to select an appropriate gear.
Brake-Shift Interlock
WARNING   WARNING:  Do not drive your vehicle until you verify that the stoplamps are working.
WARNING   WARNING:  When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.

Your vehicle is equipped with a brake-shift interlock feature that prevents moving the gearshift lever from park (P) when the ignition is in the on position and the brake pedal is not pressed.
If you cannot move the gearshift lever out of park (P) position with the ignition in the on position and the brake pedal pressed, a malfunction may have occurred. It is possible that a fuse has blown or your vehicle’s brake lamps are not operating properly.  See   Fuse Specification Chart. 
If the fuse is not blown and the brake lamps are working properly, the following procedure can allow you to move the gearshift lever from park (P):
  1. Apply the parking brake.Turn key to the lock position, and then remove the key.
  1. Disconnect the negative black battery cable from the battery.
  1. Insert the key and turn to the off position. Shift the transmission to neutral (N).
  1. Reconnect the negative black battery cable to the battery.
  1. Start the vehicle.
Note:   See your authorized dealer as soon as possible if this procedure is used.
If Your Vehicle Gets Stuck In Mud or Snow
Note:   Do not rock your vehicle if the engine is not at normal operating temperature or damage to the transmission may occur.
Note:   Do not rock your vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow, you may rock it out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.

Owner's Manual Feedback

  • Please note that Ford will not respond to individual feedback.
  • Please only provide detailed feedback regarding any inaccuracies in the content or any missing content in the Owner's Manual.
  • Your feedback will be investigated, and any necessary changes will be updated in the online Owner's Manual. 
  • Please do not submit any vehicle related feedback. To submit feedback related to your vehicle, please click the link to find the correct contact information for your market.
View Contact Information

Submit

Your input is valuable in helping us improve our Owner's Manual. Thank you for taking the time to provide your feedback.

Ok

Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
Equitorial Guineassacrc@ford.com
Eritreassacrc@ford.com
Ethiopiassacrc@ford.com
Gabonssacrc@ford.com
Gambiassacrc@ford.com
Ghanassacrc@ford.com
Guineassacrc@ford.com
Guinea-Bissaussacrc@ford.com
Ivory Coastssacrc@ford.com
Kenyassacrc@ford.com
Liberiassacrc@ford.com
Libyanafcrc@ford.com
Madagascarssacrc@ford.com
Malawissacrc@ford.com
Mauritaniassacrc@ford.com
Mauritiusssacrc@ford.com
Morocconafcrc@ford.com
Mozambiquessacrc@ford.com
Namibiassacrc@ford.com
Nigerssacrc@ford.com
Nigeriassacrc@ford.com
Republic of Congossacrc@ford.com
Rwandassacrc@ford.com
Sao Tome and Principessacrc@ford.com
Senegalssacrc@ford.com
Sychellesssacrc@ford.com
Sierra Leonessacrc@ford.com
South Africa860011022fordcrc2@ford.com
South Sudanssacrc@ford.com
Swazilandssacrc@ford.com
Tanzaniassacrc@ford.com
Togossacrc@ford.com
Tunisianafcrc@ford.com
Ugandassacrc@ford.com
Zambiassacrc@ford.com
Zimbabwessacrc@ford.com
American Somoaapemcrc@ford.com
Australia(13 FORD) 13 3673foacust1@ford.com
Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
Bruneiapemcrc@ford.com
Cambodiaapemcrc@ford.com
Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
Malaysiaapemcrc@ford.com
Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com