WARNING   WARNING:  Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible. Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

Note:   Some features, such as SIRIUS satellite radio, may not be available in your location. Check with an authorized dealer.
Note:   Depending on your vehicle option package, your system may look different from what you see here.
Audio System Base
ARADIO: Press to listen to the radio or change radio stations. Press the function buttons below the radio screen to select different radio functions.
BCD: Press to listen to a CD. Press the function buttons below the radio screen to select on-screen options of Repeat or Shuffle.
CNumber block: In radio mode, store and recall your favorite radio stations. To store a radio station, tune to the station, then press and hold a preset button until sound returns. In CD mode, select a track. In phone mode, enter a phone number.
DFunction buttons: Select different functions of the audio system depending on which mode you are in (for example Radio mode or CD mode).
ETUNE: In radio mode, turn to search through the radio frequency band. In SIRIUS mode, turn to find the previous or next available satellite radio station.
FSeek, Fast Forward and Reverse: In radio mode, select a frequency band and press either button. The system stops at the first station it finds in that direction. In SIRIUS mode, press to select the next or previous satellite radio station. If you select a specific category (such as jazz, rock or news), press to find the next or previous station in the category you select. In CD mode, press to select the next or previous track. Press and hold to move quickly forward or backward through the current track.
GOK and cursor arrows: Press the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set, or press MENU to exit.
HEject: Press to eject a CD.
IVol and Power: Turn to adjust the volume. Press to switch the system on and off.
JClock: Press to access the clock setting. Use the center arrow controls to change the hours and minutes. You can also set the clock by pressing MENU and scrolling to Clock Settings. If not in phone mode, press to display the clock.
KSOUND: Press to access settings for Treble, Midrange, Bass, Fade and Balance. Use the up and down arrow buttons to select the various settings. When you make your selection, press the left and right arrow buttons to change the settings. Press OK to set or press MENU to exit. Sound settings can be set for each audio source independently.
LMENU: Press to access different audio system features. See Menu Structure.
MPHONE: Press to access the phone features of the SYNC system. See your SYNC information.
NAUX: Press to access or switch between devices you plug into your vehicle.
OSIRIUS: Press to listen to SIRIUS satellite radio.
Menu Structure
Note:   Depending on your system, some options may appear slightly different.
Press MENU.
Press the up and down arrow buttons to scroll through the options.
Press the right arrow to enter a menu. Press the left arrow to exit a menu.
Press OK to confirm a selection.

Radio  
Manual Tune   Use the left and right arrows to go up or down the frequency band.  
Scan
Select for a brief sampling of all available channels.  
AST
Select to store the six strongest local stations on the AM-AST and FM-AST frequency bands.  
Set Category for Seek/Scan
Select to have the system search by certain music categories (such as Rock, Pop or Country).  
RDS Text Display
Select to view additional broadcast data, if available. This feature defaults to off. RBDS must be on for you to set a category.  


SIRIUS  
Scan
Select for a brief sampling of all available channels.  
Electronic Serial Number (ESN)
Select to view your satellite radio electronic serial number (ESN). You will need this number when communicating with SIRIUS to activate, modify or track your account.  
Check Channel Guide
Select to view available satellite radio channels. Press OK to open a list of the following options for this channel. Once you skip or lock a channel, you can only access it by pressing Direct Tune and entering the channel number. Locking or unlocking a channel requires your PIN.  
Set Category for Seek/Scan
Select to view channel categories (such as Pop, Rock or News). If you select a category, seek and scan functions only stop on channels in that category.  
Alerts
Select to switch alerts on or off for songs, artists or teams. The system alerts you when the selection is playing on another channel. Save up to 20 alerts.  
Unlock All Stations   Use your PIN to unlock previously locked stations.  
Skip No Stations   Use to restore any channels you previously skipped.  
Parental Lockout
Select to create a PIN, which allows you to lock or unlock channels. Your initial PIN is 1234.  


Audio Settings  
Speed Compensated Volume
Automatically adjusts the volume to compensate for speed and wind noise. You can set the system between 0 and +7 or off, low, medium and high.  
Sound
Select to adjust settings for Treble, Midrange, Bass, Fade or Balance.  
Occupancy Mode
Select to optimize sound quality for the chosen seating position.  
Sound Mode   Choose between stereo and surround. Only with the external sound systems.  


CD Settings  
Scan All   Select to scan all disc selections.  
Scan Folder   Select to scan all music in the current MP3 folder.  
CD Compression   Select to bring soft and loud passages together for a more consistent listening level.  


Clock Settings  
Set Date and Time
Select to set the time and calendar date.  
24 Hour
Select to view clock time in a 12-hour mode or 24-hour mode.  


Display Settings  
Brightness
Select to change display brightness.  
Language
Select to display the language in English, French or Spanish.  
Temp. Setting   Select to display the outside temperature in Fahrenheit or Celsius.  

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
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US Virgin Islands(800) 841-3673prcac@ford.com

IMG

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United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
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SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
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Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
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France0800 005 005 crcfr@ford.com
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Hungary+36 1 7777 555Contact Your Local Ford Distributor
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Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
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Luxembourg+352 248 71 800custfobe@ford.com
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Netherlands70 7703 777 klanten@ford.com
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Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
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Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
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Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
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Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com