This view of the Owner’s Manual contains the very latest information, which may vary slightly from the printed Owner’s Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner’s Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
Using SYNC™ With Your Media Player
You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, for example artist and album.
Note:
The system is capable of indexing up to 6,000 songs.
SYNC is capable of hosting nearly any digital media player including: iPod®, Zune™, plays from device players, and most USB drives. SYNC also supports the following audio formats MP3, WMA, WAV and ACC.
Connecting Your Digital Media Player to the USB Port
Note:
If your digital media player has a power switch, make sure you switch it on before plugging it in.
To Connect Using Voice Commands
Plug the device into the USB port. See
USB Port.
Press the voice button and when prompted say:
| Voice command | Action and Description |
|---|---|
USB [1] | You can now play music by saying any of the appropriate voice commands. See Media voice commands. |
You do not need to say words that appear within square brackets. For example, for where USB[1]appears, you can say USB or USB one.
To Connect Using the System Menu
Plug the device into the USB port. See
USB Port.
Press the AUX button, then the Menu button to enter the Media Menu.
You can then scroll to:
| Message | Action and Description |
|---|---|
SELECT SRC | Press the OK button. |
SYNC USB | Press the OK button. Depending on how many digital media files are on your connected device, the following message may appear in the radio display. |
Indexing… | |
| When indexing is complete, the screen returns to the Play menu. You can then select one of the following: | |
PLAY ALL | |
ARTISTS | |
ALBUMS | |
GENRES | |
PLAYLISTS | |
TRACKS | |
EXPLORE USB | |
SIMILARMUSIC | |
RETURN | Exit the current menu. |
What's Playing?
When a track is playing, you can ask the system to tell you what is currently playing.
Press the voice button and when prompted say:
| Voice command | Action and Description |
|---|---|
Whats This? | Whats Playing? | The system reads the metadata tags of the playing track, and if the metadata tags are populated, the system will tell you what track is playing. |
You can say any of the voice commands that appear within open and close brackets that are separated by |. For example, where; (what's | what is) appears you say; what's or what is.
You must say any of the voice commands that appear outside of open and close brackets. For example, where text shows: (what's | what is) playing, you must say; "what's playing" or "what is playing".
Media Voice Commands
Press the voice button and when prompted say any of the following:
| Voice command | ||
|---|---|---|
USB [1] | ||
| You can then say any of the following | ||
[Phone] Connections | [Media] Connections | [Bluetooth] Connections | ||
Pause | ||
Play | ||
Play All | ||
Play Artist ___ | 1,2 | |
Play Album ___ | 1,2 | |
Play Genre ___ | 1,2 | |
[Play] Next Folder | 3 | |
[Play] Next Track | [Play] Next Song | ||
Play Playlist ___ | 1,2 | |
[Play] Previous Folder | 3 | |
[Play] Previous Track | [Play] Previous Song | ||
[Play] Next Track | [Play] Next Song | 1,2 | |
Repeat [On] | ||
Repeat Off | ||
Shuffle [On] | ||
Shuffle Off | ||
Search Album ___ | 1,2 | |
Search Artist ___ | 1,2 | |
Search Genre ___ | The system searches all the data from your indexed music and, if available, begins to play the chosen type of music. You can only play genres of music which are present in the GENRE metadata tags that you have on your digital media player. | 1,2 |
Search Track ___ | Search Song ___ | The system searches for a specific artist/track/album from the music indexed through the USB port. | 1,2 |
Refine album ___ | This allows you to make your previous command more specific. By using this command you can filter though a previous selection, such as an artist to play only specific album. | 1,2 |
Similar Music | The system compiles a playlist and then plays similar music to what is currently playing from the USB port using indexed metadata information. | |
Autoplay Off | ||
Autoplay [on] | Turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music. | |
1 ___ is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song. For example you could say "Play artist The Beatles".
2 This voice command is not available until indexing is complete.
3 This voice command is only available in folder mode.
Bluetooth Audio Command Guide
Press the voice button and say:
| Voice command |
|---|
Bluetooth Audio |
| You can then say any of the following: |
[Phone] Connections | [Media] Connections | [Bluetooth] Connections |
Pause |
Play |
[Play] Next Track | [Play] Next Song |
[Play] Previous Track | [Play] Previous Song |
Media Menu Features
The media menu allows you to select your media source, how to play your music, for example by artist, genre, shuffle or repeat, and to add, connect or delete devices.
Press the AUX button, then the Menu button to enter the Media Menu.
You can then scroll to:
| Message | Action and Description | |
|---|---|---|
PLAY MENU | Play your music by artist, album, genre, playlists, tracks, similar music or to simply, play all. You can also choose to Explore USB to view the supported digital music files on your playing device. See Play Menu later in this section for more information. | |
| Select one of the following: | ||
SELECT SRC | SYNC USB | Press the OK button to access music plugged into your USB port. You can also plug in devices to charge them (if supported by your device). Once connected, the system indexes any readable media files.1 |
SYNC BT | Press the OK button. This is a phone-dependent feature that allows you to stream music playing on your Bluetooth-enabled phone. If supported by your device, you can press seek to play the previous or next track. | |
SYNC LINE IN | Press the OK button to select and play music from your portable music player over your vehicle's speakers.2 | |
| (If Equipped) | ||
MEDIA SETTIN | Choose to shuffle or repeat your music and select your Autoplay settings. Once you turn these selections on, they remain on until you turn them off. Press SEEK to play the previous or next track.3 | |
SHUFFLE | Press the OK button to shuffle available media files in the current playlist. To shuffle all media tracks, you must select Play All in the play menu and then select Shuffle. | |
REPEAT | Press the OK button to repeat any song. | |
AUTOPLAY | Press the OK button to turn autoplay on to listen to music processed during indexing. Turn autoplay off to allow the indexing process to finish before the system plays any of your music.4 | |
APPLICATIONS | Interact with SYNC-capable mobile applications on your smartphone. | |
SYS SETTINGS | Access available Bluetooth Device menu listings as well as Advanced menu listings. | |
EXIT MENU | Press OK to exit the media menu. | |
1The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size.
2If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately.
3Some digital media players require both USB and line in ports to stream data and music separately.
4Indexing times can vary from device to device and with regard to the number of songs the system needs to process.
Accessing Your Play Menu
This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.
Make sure that your device is plugged into the USB port and is turned on.
Press the AUX button, then the Menu button to enter the Media Menu.
You can then scroll to select:
| Message | Action and Description |
|---|---|
PLAY MENU | Press the OK button. |
| If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options: | |
PLAY ALL | Press the OK button. The first track title appears in the display. Play all indexed media (tracks) from your playing device in flat file mode, one at a time in numerical order. |
ARTISTS | Sort all indexed media by artist. Once selected, the system lists and then plays all artists and tracks alphabetically. If there are fewer than 255 indexed artists, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. |
| |
ALBUMS | Sort all indexed media by albums. If there are fewer than 255 indexed albums, the system lists them alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. |
| |
GENRES | Sort indexed music by genre (category) type. SYNC lists the genres alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. |
| |
PLAYLISTS | Access your playlists from formats ASX, M3U, WPL or MTP. The system lists your playlists alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. |
| |
TRACKS | Search for and play a specific indexed track. SYNC lists your tracks alphabetically in flat file mode. If there are more than 255, the system categorizes them alphabetically. |
| |
EXPLORE USB | Explore all supported digital media on your media device connected to the USB port. You can only view media content which is compatible with SYNC; other files saved are not visible. |
| |
SIMILARMUSIC | Play music similar to what is currently playing from the USB port. The system uses the metadata information of each song to compile a playlist for you.* |
| |
RETURN | Exit the current menu. |
*With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.
System Settings
System settings provide access to your Bluetooth Devices and Advanced menu features.
Bluetooth Devices
The Bluetooth Devices menu allows you to enable, disable, add, connect and delete a Bluetooth device.
Press the AUX button, then the Menu button to enter the Media Menu.
You can then scroll to:
| Message | Action and Description |
|---|---|
SYS SETTINGS | Press the OK button. |
BT DEVICES | Press the OK button. |
| You can then select one of the following: | |
ADD DEVICE | Pair more devices to the system.* |
| |
Connect BT | Connect a previously paired Bluetooth-enabled phone. |
| |
BT ON/OFF | Turn the Bluetooth feature on and off.** |
| |
DEL DEVICE | Delete a paired media device. |
| |
DELETE ALL | Delete all previously paired devices. |
| |
RETURN | Exit the current menu. |
*This is a speed-dependent feature. It is only available when your vehicle is traveling at 3 mph (5 km/h) or less.
**Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.
Advanced
The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.
Press the AUX button, then the Menu button to enter the Media Menu.
You can then scroll to:
| Message | Action and Description |
|---|---|
SYS SETTINGS | Press the OK button. |
ADVANCED | Press the OK button. |
| You can then select one of the following: | |
PROMPTS | Have SYNC guide you by asking questions, helpful hints or ask you for a specific action. |
| |
LANGUAGES | Choose from the available languages. The displays and prompts are in the selected language. |
| |
DEFAULTS | Return to the factory default settings. This selection does not erase your indexed information, for example phonebook, call history, text messages and paired devices. |
| |
MASTER RESET | Completely erase all information stored on SYNC. All phonebook, call history, text messages and all paired devices will be deleted and the system will return to the factory default settings. |
INSTALL APP | Download available software applications through the USB port. |
RETURN | Exit the current menu. |
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |