WARNING   WARNING:  Always fully apply the parking brake. Make sure you shift into park (P) for vehicles with an automatic transmission. Switch the ignition off and remove the key whenever you leave your vehicle.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds will limit engine performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

Understanding the Positions of Your Automatic Transmission
Putting your vehicle in gear:
  1. Fully press down the brake pedal.
  1. Move the gearshift lever into the desired gear.
  1. Come to a complete stop.
  1. Move the gearshift lever and securely latch it in park (P).
Transmission Selector Lever - Park Position
Park (P)
This position locks the transmission and prevents the wheels from turning.
Reverse (R)
With the gearshift lever in reverse (R), your vehicle moves backward. Always come to a complete stop before shifting into and out of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), your vehicle can be started and is free to roll. Hold the brake pedal down while in this position.
Drive (D)
Drive (D) is the normal driving position for the best fuel economy. The overdrive function allows automatic upshifts and downshifts through gears one through six.
Sport (S)
Moving the gearshift lever to sport (S):
  • Provides additional grade (engine) braking and extends lower gear operation to enhance performance for uphill climbs, hilly terrain or mountainous areas. This increases engine RPM during engine braking.
  • Provides additional lower gear operation through the automatic transmission shift strategy.
  • Gears are selected more quickly and at higher engine speeds.
SelectShift Automatic™ Transmission
Your vehicle is equipped with a SelectShift Automatic transmission gearshift lever. The SelectShift Automatic transmission gives you the ability to change gears up or down (without a clutch) as desired.
In order to prevent the engine from running at too low an RPM, which may cause it to stall, SelectShift still automatically makes some downshifts if it has determined that you have not downshifted in time. Although SelectShift makes some downshifts for you, it still allows you to downshift at any time as long as the SelectShift determines that damage will not be caused to the engine from over-revving.
Note:   Engine damage may occur if you maintain excessive engine revving without shifting.
SelectShift does not automatically upshift, even if the engine is approaching the RPM limit. It must be shifted manually by pressing the + button.
If equipped with the toggle on the gearshift lever:
  • Press the (+) button to upshift.
  • Press the (-) button to downshift.
Select Shift Position
If equipped with steering wheel paddles:
With your vehicle in drive (D), the paddle shifters provide temporary manual control. They allow you the ability to shift gears quickly, without taking your hands off the steering wheel.
You can achieve extensive manual control by moving the gearshift lever to the sport (S) position.
  • Pull the right paddle (+) to upshift.
  • Pull the left paddle (–) to downshift.
SelectShift Automatic Transmission
The system determines when temporary manual control is no longer in use and returns to automatic control.
Upshift to the recommended shift speeds according to the following chart:

Upshifts when accelerating (recommended for best fuel economy)  
Shift from:  
1 - 2   15 mph (24 km/h)  
2 - 3   25 mph (40 km/h)  
3 - 4   40 mph (64 km/h)  
4 - 5   45 mph (72 km/h)  
5 - 6   50 mph (80 km/h)  

The instrument cluster displays your currently selected gear.
Note:   The system stays in manual control until you make another shift selection (for example, drive [D]).
Brake-Shift Interlock
WARNING   WARNING:  Do not drive your vehicle until you verify that the stoplamps are working.
WARNING   WARNING:  When doing this procedure, you need to take the transmission out of park (P) which means your vehicle can roll freely. To avoid unwanted vehicle movement, always fully apply the parking brake prior to doing this procedure. Use wheels chocks if appropriate.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.

Note:   For some markets this feature will be disabled.
Your vehicle is equipped with a brake-shift interlock feature that prevents moving the gearshift lever from park (P) when the ignition is in the on position and the brake pedal is not pressed.
If you cannot move the gearshift lever out of park (P) position with the ignition in the on position and the brake pedal pressed, a malfunction may have occurred. It is possible that a fuse has blown or your vehicle’s brake lamps are not operating properly.   See   Fuse Specification Chart
If the fuse is not blown and the brake lamps are working properly, the following procedure will allow you to move the gearshift lever from park (P):
  1. Apply the parking brake, turn the ignition off and remove the key.
Brake-Shift Interlock
  1. Remove the cup holder insert.
  1. Using a screwdriver (or similar tool), release the tab to the access door and remove.
  1. Locate the brake shift interlock lever on the passenger side of the shifter assembly.
  1. Apply the brake pedal. Using a screwdriver (or similar tool), press down and hold the brake shift interlock lever while pulling the gearshift lever out of park (P) and into neutral (N).
  1. Install the access door and cup holder insert.
  1. Apply the brake pedal, start the vehicle, and release the parking brake.
Automatic Transmission Adaptive Learning
This feature may increase durability and provide consistent shift feel over the life of your vehicle. A new vehicle or transmission may have firm shifts, soft shifts or both. This operation is considered normal and does not affect function or durability of the transmission. Over time, the adaptive learning process fully updates transmission operation.
If Your Vehicle Gets Stuck In Mud or Snow
Note:   Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur.
Note:   Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine may overheat.
If your vehicle gets stuck in mud or snow, you may rock it out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.

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Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
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Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
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Austria01 20 609 2424kundenz@ford.com
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United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

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Anguilla(313) 594-4857expcac@ford.com
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