In order for the following features to work, your cell phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
  • 911 Assist: Can alert 911 in the event of an emergency.
911 Assist (If Equipped)
WARNING   WARNING:  Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash.
WARNING   WARNING:  Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.
WARNING   WARNING:  Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note:   The SYNC 911 Assist feature must be set on before the incident.
Note:   Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.
Note:   If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects.
Note:   Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.
If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
See   Supplementary Restraints System.  Important information about airbag deployment is in this chapter.
See   Roadside Emergencies.  Important information about the fuel pump shut-off is in this chapter.
Switching 911 Assist On or Off
Press the phone button to enter the phone menu and scroll to:

Message   Action and Description  
911 Assist
Press the OK button to confirm and enter the 911 Assist menu.  
On
Press the OK button when the desired option appears in the radio display.  
Off

Off selections include:

Message   Action and Description  
Off with reminder:   Provides a display and voice reminder at phone connection at vehicle start.  
Off without reminder:   Provides a display reminder only without a voice reminder at phone connection.  

To make sure that 911 Assist works correctly:
  • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.
  • The 911 Assist feature must be set on before the incident.
  • You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
  • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength.
  • The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.
Before making the call:
  • SYNC provides a short window of time (about 10 seconds) to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.
  • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."
If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.
911 Assist May Not Work If
  • Your cellular phone or 911 Assist hardware sustains damage in a crash.
  • The vehicle's battery or the SYNC system has no power.
  • The phone(s) thrown from your vehicle are the ones paired and connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

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