Under this menu, you can access and adjust the settings for many of the system features. To access additional settings, swipe the screen left or right.
Sound
Pressing this button allows you to adjust the following:

Sound Settings  
Reset All
Returns Treble, Midrange, and Bass sound settings to factory levels.  
Treble
Adjusts the high frequency level.  
Midrange
Adjusts the middle frequency level.  
Bass
Adjusts the low frequency level.  
Balance / Fade
Adjusts the sound ratio from side to side or front to back.  
Speed Compensated Vol.
Adjusts the amount the audio system volume increases with speed, or turns the feature off.  
Occupancy Mode
Optimizes the sound based on the location of the listeners.  
Sound Settings
Stereo
Surround

Your vehicle might not have all of these features.
Media Player
This button is available when a media device such as a Bluetooth Stereo or USB device is the active audio source. Pressing the button allows you to access the following options for active devices only.

Menu Item   Action and Description  
Podcast Speed
For some USB devices, SYNC 3 can adjust the playback speed of podcasts. When a podcast is playing, you can choose:  
Slower
Normal
Faster
Audiobook Speed
For some USB devices, SYNC 3 can adjust the playback speed of audiobooks. When an audiobook is playing, you can choose:  
Slower
Normal
Faster
Cover Art Priority
Media Player
Cover art displays from your device’s music files. If no cover art for the files exists on the device, then the Gracenote Database provides cover art.  
Gracenote®
The Gracenote Database supplied cover art is used for your music files. This overrides any cover art from your device.  
Gracenote® Management
Switches on and off Gracenote® to provide metadata information such as genre, artist and album.  
Gracenote® Database Info
This allows you to view the version level of the Gracenote Database.  
Device Information
This allows you to view the manufacturer and model number of your media device.  
Update Media Index
Erase the stored media information in order to re-index.  

Clock
To adjust the time, select the up and down arrows on either side of the screen. The arrows on the left adjust the hour and arrows on the right adjust the minute. You can then select AM or PM.
You can adjust the following features:

Menu Item   Action and Description  
Clock Format
Select how time displays.  
Auto Time Zone Update
When active, the clock adjusts to time zone changes.   This feature is only available in vehicles with navigation.  
Reset Clock to GPS Time
When selected, the vehicle clock resets to GPS satellite time.  

The system automatically saves any updates you make to the settings.
Bluetooth
Pressing this button allows you to access the following:

Menu Item   Action  
Bluetooth
On
Off

You must activate Bluetooth to pair a Bluetooth enabled device.
The processes of pairing a Bluetooth device is the same as pairing a phone. See Pairing a Device in Phone settings for how to pair a device and the available options.
Phone
Pair your Bluetooth enabled phone with the system before using the functions in hands-free mode.
 Switch on Bluetooth on your device to begin pairing.See your phone’s manual if necessary.
To add a phone, select:

Menu Item  
Add Phone

  1. Follow the on-screen instructions.
  1. A prompt alerts you to search for the system on your phone.
  1. Select your vehicle's make and model as it displays on your phone.
  1. Confirm that the six-digit number appearing on your phone matches the six-digit number on the touchscreen.
  1. The touchscreen indicates when the pairing is successful.
  1. Your phone may prompt you to give the system permission to access information. To check your phone’s compatibility, see your phone’s manual or visit the website.
Alternatively, to add a phone, select:

Menu Item  
Add Phone
Then select:  
Discover Other Bluetooth Devices

  1. Follow the on-screen instructions.
  1. Select your phone's name when it appears on the touchscreen.
  1. Confirm that the six-digit number appearing on your phone matches the six-digit number on the touchscreen.
  1. The touchscreen indicates when the pairing is successful.
  1. Your phone may prompt you to give the system permission to access information. To check your phone’s compatibility, see your phone’s manual or visit the website.
Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.
Once you have paired a device you can adjust the following options.
To check your phone’s compatibility, see your phone’s manual or visit the website:

Website  
owner.ford.com   owner.lincoln.com   www.syncmyride.ca   www.syncmaroute.ca  

Once you have paired a device you can adjust the following options.

Menu Item   Action and Description  
View Devices
You can then select:  
Add a Bluetooth Device
You can add a Bluetooth enabled device by following the steps in the previous table.  
You can select a phone by touching the name of the phone on the screen. You then have the following options:  
Connect
Depending on the status of the device, you can select either of these options to interact with the selected device.  
Disconnect
Make Primary
Allows you to select this device to be your preferred device.  
Delete
Removes the selected device from the system.  

Press the info icon next to the device name to see phone and device information.

Menu Item   Action and Description  
Manage Contacts
You can then select:  
Auto-Download Contacts
Enable this option to have SYNC 3 periodically re-download your phonebook to keep your contact list up to date.  
Sort By:
Choose how you would like the system to display your contacts. You can choose:  
First Name
Last Name
Re-download Contacts
Select this option to re-download your contact list manually.  
Delete Contacts
Select this option to delete the in vehicle contact list. Deleting the in vehicle list does not erase the contact list on the connected phone.  


Menu Item   Action and Description  
Set Phone Ringtone
You can then select:  
No Ringtone
No sound plays when a call comes to your phone.  
Use Phone Ringtone
The currently selected ringtone on your phone plays when you receive a call. This option may not be available for all phones. If this option is available, it is the default setting.  
You can also select one of the three available ringers.  


Menu Item   Action and Description  
Text Messaging
You can then select:  
No Alert (Silence)
No sound plays when a message comes to your phone.  
You can select one of the three available notification sounds.  
Voice Readout
When enabled, a voice prompt alerts you when you receive a new message.  

You can enable and disable the following options as well:

Menu Item   Action and Description  
Mute Audio in Privacy
When enabled, vehicle audio (such as radio or apps) is muted for the duration of the phone call even when the phone call is in privacy.  
Roaming Warning
When enabled, an alert displays that your phone is roaming when you attempt to place a call.  
Low Battery Notification
When enabled, a message displays when the battery on your phone is running low.  

911 Assist
Enabling 911 Assist
Note:   For this feature to work, your cell phone must have Bluetooth and connect with SYNC3.
To activate 911 Assist from the settings screen select:

Menu Item   Action and Description  
911 Assist   Press this button to enter the settings screen for this feature. You can switch this feature on and off by sliding the scrollbar as follows.  

Slide the scrollbar to switch this feature on.
You can set your contacts in the phone book for emergency quick dialing.
Setting Emergency Contacts
Ensure the phone book of your cell phone downloaded to SYNC 3.
From the settings screen select:

Menu Item   Action and Description  
911 Assist   Press this button to enter the settings screen for this feature.  
Set Emergency Contacts
Select this option as it displays on the screen.  


Menu Item   Action and Description  
Select a Contact   Select this option under <Emergency contact 1>.  

The screen lists contacts in the phone book. Select the contact that you want to set as emergency contact. You can set Emergency Contact 2 by same process. You can set two Emergency Contacts in total.
Note:   After SYNC3 tries to place an emergency call, the Emergency Contact button displays on the touch screen. You need to press the button to call the contact through your Bluetooth phone.
Note:   If the vehicle is equipped with navigation, a map with your current street information displays on the screen when 911 Assist is in process.
Radio
This button is available if a Radio source such as AM or FM is the active media source. Pressing the button allows you to access the following features:

Menu Item   Action and Description  
FM HD Radio
Activation of this feature allows you to listen to HD radio broadcasts.  
AM HD Radio
(Dependent on current radio source, If Available)  
Radio Text
This feature is available when FM Radio is your active media source. Activate this feature to have the system display radio text.  
Autoset Presets (AST)
Refresh  
Selecting this option stores the six strongest stations in your current location to the last preset bank of the currently tuned source.  

SiriusXM
This button is available if SiriusXM is the active audio source. Pressing the button allows you to access the following features:

Menu Item   Action and Description  
Set Category for Seek
If you select a category, seek functions only stop on channels in that category.  
Parental Lockout
Select to create a personal identification number (PIN), which allows you to lock or unlock channels. Your initial PIN is 1234.  
Edit Alerts
Select to switch on or off songs, artists or teams alerts or delete an alert or delete all alerts.  

You can also view your satellite radio Electronic Serial Number (ESN) from this screen. You need this number when communicating with SiriusXM to activate, modify or track your account.
Navigation
You can adjust many of the Navigation preferences by selecting the following menus.
Map Preferences

Menu Item   Action and Description  
Map Preferences
  
Then select any of the following:  
3D City Model
When this option is active, the system shows 3D renderings of buildings.  
Breadcrumbs
When enabled, your vehicle’s previously traveled route displays with white dots.  
POI Icons
Enable this feature to display up to 3 POI icons on the navigation map. A rest area POI icon is displayed on the map regardless of this setting.  
Once this feature is activated you can select the icons you want displayed by selecting:  
Select POIs
Incident Map Icons
This menu allows you to choose which incident icons you would like to have displayed on the navigation map.  

Route Preferences

Menu Item   Second Level Messages, Actions and Descriptions  
Route Preferences
  
Then select any of the following:  
Preferred Route
Choose to have the system display your chosen route type.  
Shortest
Fastest
Eco
Always Use ___ Route
Bypass route selection in destination programming. The system only calculates one route based on your preferred route setting.   When activated, the system uses your selected route type to calculate only one route to the desired destination.  
Use HOV Lanes
The system selects High Occupancy Vehicle or car pool lanes when providing route guidance.  
Automatically Find Parking
The system searches for and displays available parking locations as you approach your destination.  
Eco Time Penalty
Select a level of cost for the calculated Eco Route. The higher the setting, the longer the time allotment is for the route.  
Dynamic Route Guidance
Enable or disable considering traffic information when planning a route. The system can find a faster route based on heavy traffic flow information or detect a Road Closed incident and find a detour route if possible.  

Navigation Preferences

Menu Item   Action and Description  
Navigation Preferences
  
Guidance Prompts
You can adjust how the system provides prompts.  
Then select any of the following:  
Voice and Tones  
Voice Only
Tones Only

Navigation Source Selection
The screen lists available alternative navigation sources using Applink.
Mobile Apps
You can enable the control of compatible mobile apps running on your Bluetooth or USB device on SYNC 3. In order to enable mobile apps, SYNC 3 requires user consent to send and receive app authorization information and updates using the data plan associated with the connected device.
The connected devices send data to us in the United States. The encrypted information includes your VIN, SYNC 3 module number, anonymous usage statistics and debugging information. Updates may take place.
Note:   Not all Mobile Apps are compatible with the system.
Note:   Standard data rates apply. We are not responsible for any additional charges you may receive from your service provider, when your vehicle sends or receives data through the connected device.

Menu Item   Action and Description  
Mobile Apps
On
Enable or disable the use of mobile apps on SYNC 3.   Disabling mobile apps in the settings menu disables automatic updates and the use of mobile apps on SYNC 3.  
Off
You can view the status of mobile app permissions in the settings menu.    
Once Mobile Apps is enabled, you have the following options:  
Update Mobile Apps
This provides information on the current state of available app updates.  
There are three possible statuses:  
Update Needed   Up-To-Date   Updating Mobile Apps…  
The system has detected a new app requiring authorization or a general permissions update is required.   No update is required.   The system is trying to receive an update.  
Request Update   Select this button if an update is required and you want to request this update manually. For example, when your mobile device is connected to a Wi-Fi hotspot, select:  
Request Update
All Apps
Grant or deny permissions to all apps at once.  
There may also be SYNC 3 enabled apps listed under these options.   Grant or deny an individual app particular permissions. App permissions are organized into groups. By pressing the info book icon, you can see which signals are included in each group.  

Note:   We is not responsible or liable for any damages or loss of privacy relating to usage of an app, or dissemination of any vehicle data that you approve us to provide to an app.
General
Access and adjust the system settings, voice features, as well as phone, navigation and wireless settings.

Menu Item  
Language
Select to have the touchscreen display in English, Spanish or French.  
Distance
Select to display units in kilometers or miles.  
Temperature
Select to display units in Celsius or Fahrenheit.  
Touchscreen Beep
Select to have the system beep to confirm choices made through the touchscreen.  
About SYNC
Information pertaining to the system and its software.  
Software Licenses
Documentation of the software license for the system.  
Master Reset
Select to restore factory defaults. This erases all personal settings and personal data.  

Wi-Fi & Hotspot (If Equipped)
Access SYNC Wi-Fi and Vehicle Hotspot settings and information.
System Wi-Fi
You can access the following:

Menu Item   Action and Description  
Wi-Fi
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software updates.  
Available Networks
This provides you with a list of available Wi-Fi networks within range.  
Clicking on a network from the list allows you to connect or disconnect from that network. The system may require a security code to connect.  
When you click the information button next to a network, more information about the network displays such as the signal strength, connection status and security type.  
Wi-Fi Available Notifications
The system alerts you when your vehicle is parked and a Wi-Fi network is within range if SYNC is not already connected.  

Vehicle Hotspot
You can access the following:

Menu Item   Action and Description  
Wi-Fi Hotspot On/Off
Allows you to turn the hotspot on and off.  
Settings   Allows you to view and edit hotspot settings such as the SSID and password.  
Data Usage   Allows you to view your vehicle's hotspot plan and data usage.  
Manage Devices   Allows you to manage devices connected to your hotspot.  

Note:   The Vehicle Wi-Fi Hotspot (Vehicle Hotspot) may be operational while ignition is On and may remain operational while the ignition is Off.
Note:   Vehicle Hotspot services are provided by the vehicle network carrier, subject to your vehicle network carrier agreement, coverage and availability.
Note:   It is the account owner’s responsibility to remove the vehicle from the vehicle network carrier account when ownership of the vehicle is transferred. If the owner would like to remove the vehicle from the account for any reason, please contact your vehicle network carrier for more information.
Note:   Data, such as the Vehicle Identification Number (VIN), SIM Card ID, and data plan usage, is shared between us and the vehicle network carrier to provide the Vehicle Hotspot service in accordance with your vehicle network carrier agreement, coverage and availability, and may be used to enable a seamless transition from an old to new embedded modem and to confirm any updates are successfully delivered.
Note:   For your convenience data usage may be available for monitoring under Settings but may not reflect actual or current usage. The vehicle network carrier is responsible for providing information about your account. Please contact the vehicle network carrier for more information.
Note:   If you do not have an active vehicle hotspot data plan, open your web browser and go to a website using the HTTP protocol to be automatically redirected to the vehicle network carrier landing page where you can purchase data. Websites using HTTPS will not automatically redirect
Note:   We may need to update operating system software on your vehicle, including security updates and bug fixes, to keep connected services current, like Vehicle Hotspot, without prior notice to you.
Ambient Lighting (If Equipped)
Tap a color once to active ambient lighting. This sets the color to the highest intensity.
You can drag the colors up and down to increase or decrease the intensity.
To switch ambient lighting off, press the active color once or drag the active color all the way down to zero intensity.
Vehicle
Note:   Your vehicle may not have all of these features.
You can select the following features to update their settings.
Door Keypad Code
Select this button to add or erase a personal door keypad code. To add or erase a personal code, you first need to enter the five-digit factory set code. You can find this code on the owner's wallet card in the glove box or from your authorized dealer.
Camera Settings
To make adjustments using the touchscreen, select:

Message   Action and Description  
Camera Settings
  
Then select from the following:  
Rear Camera Delay
You can enable or disable this option using the slider.  

You can find more information on the rear-view camera system in the parking aids chapter of your owner's manual.
Onboard Modem Serial Number (ESN)
Selecting this button on the settings menu shows you the ESN number for your system. You need this number for certain registrations such as Satellite Radio.
Display
To make adjustments using the touchscreen, select:

Menu Item   Action and Description  
Display Off
The screen goes black and does not display anything. Tap the screen to switch it back on.  
Brightness
Make the screen display brighter or dimmer.  
Mode
You can select:  
Auto
The screen automatically switches between day and night modes based on the outside light level.  
Day
The screen displays with a light background to enhance daytime viewing.  
Night
The screen displays with a darker background to make nighttime viewing easier.  
Auto Dim
Enable this option to automatically dim the display brightness based on ambient lighting conditions.  
Background
Set the background.  
Calm Screen
View less information in the display.  

Voice Control
You can adjust the voice control settings by selecting the following options.

Menu Item  
Advanced Mode
Enable this option to remove additional voice prompts and confirmations.  
Phone Confirmation
Enable this option to have the system confirm a contact's name with you before making a call.  
Voice Command List
Enable this option to have the system display a list of available voice commands when you press the voice.  

Valet Mode
Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.
When you select valet mode, a pop up appears informing you that a four digit code must be entered to enable and disable valet mode. You can use any PIN you chose but you must use the same PIN to disable valet mode. The system asks you to input the code.
Note:   If the system is locked and you cannot remember the PIN, please contact the Customer Relationship Center. For LincolnUnited States: 1-800-521-4140Canada: 1-800-387-9333

Ford   Lincoln  
United States and Canada: 1-800-392-3673   United States: 1-800-521-4140  
Canada: 1-800-387-9333  

To enable valet mode, enter your chosen PIN. The system then asks to confirm your PIN by reentering it. The system then locks.
To unlock the system, enter the same pin number. The system reconnects to your phone and all of your options are available again.

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2018 Flex Owner's Manual