Your vehicle may have a selective catalytic reduction system. The system helps reduce emission levels of oxides of nitrogen from the exhaust system. The system automatically injects diesel exhaust fluid into the exhaust system to enable correct selective catalytic reduction system function.
Note:   Selective catalytic reduction systems are not fitted to vehicles in markets where only high-sulfur diesel fuel is available.
Diesel Exhaust Fluid Level
In order for the system to operate correctly you must maintain the diesel exhaust fluid level.
A warning message appears in the information display when the diesel exhaust fluid level is low. If a warning message appears, refill the diesel exhaust fluid tank as soon as possible.   See   Information Messages
Filling the Diesel Exhaust Fluid Tank
WARNING   WARNING:  Keep diesel exhaust fluid out of reach of children. Avoid contact with skin, eyes or clothing. In case of contact with your eyes, flush immediately with water and get prompt medical attention. In case of contact with your skin, clean immediately with soap and water. If you swallow any diesel exhaust fluid, drink plenty of water, call a physician immediately.
WARNING   WARNING:  Only refill the diesel exhaust fluid tank in a well ventilated area. When you remove the diesel exhaust fluid tank filler cap or a diesel exhaust fluid container cap, ammonia vapors may escape. Ammonia vapors can be irritating to skin, eyes and mucous membranes. Inhaling ammonia vapors can cause burning to the eyes, throat and nose and cause coughing and watery eyes.

Diesel Exhaust Fluid Tank and Cap
The diesel exhaust fluid tank has a blue filler cap. The tank is behind the left-hand front wheel. Fill the tank using a fluid pump at a diesel exhaust fluid filling station or a diesel exhaust fluid container. We recommend Motorcraft® diesel exhaust fluid. See  Capacities and Specifications . 
American Petroleum Institute Certification for Diesel Exhaust Fluid
Only use diesel exhaust fluid that is certified by the American Petroleum Institute (API). Non-certified diesel exhaust fluid use can cause damage not covered by the vehicle Warranty.
Note:   Do not put diesel exhaust fluid in the fuel tank.This can cause damage not covered by the vehicle Warranty.
You can purchase diesel exhaust fluid at an authorized dealer, most highway truck stops or you can contact roadside assistance for help in finding a retailer that sells diesel exhaust fluid. In addition, there is a government website to help you find the nearest location to purchase diesel exhaust fluid: http://www.discoverdef.com.
Filling the Diesel Exhaust Fluid Tank Using a Fuel Station Pump
Filling the diesel exhaust fluid tank using a nozzle is similar to fuel fill. The nozzle shuts off automatically when the tank is full. Do not continue to fill the tank as this may cause spilling and overfill and can cause damage to the tank.
Filling the Diesel Exhaust Fluid Tank Using a Container
The following procedure applies to Motorcraft diesel exhaust fluid or similar fluid containers. Always follow the manufacturer's instructions.
  1. Remove the diesel exhaust fluid container cap. Place the spout on to the container and tighten it until you feel a strong resistance.
  1. Remove the diesel exhaust fluid tank filler cap.
  1. Insert the spout in to the filler neck until the seal on the spout seats on to the filler neck. Pour the fluid in to the tank. When the tank is full the fluid will stop flowing automatically.
  1. Return the container to the vertical position slightly below the diesel exhaust fluid filler neck. Allow any fluid remaining in the spout to drain back in to the container.
  1. Remove the spout from the diesel exhaust fluid filler neck. Replace the diesel exhaust fluid tank cap.
  1. Remove the spout from the diesel exhaust fluid container and replace the cap.
Note:   If there is diesel exhaust fluid left in the container retain it for later use. The spout is re-useable. Wash the spout with clean water prior to storage. Do not use the diesel exhaust fluid spout with any other fluid.
Filling the Diesel Exhaust Fluid Tank in Cold Climates
Diesel exhaust fluid may freeze if the ambient temperature is below 12 °F (-11 °C). Your vehicle has a preheating system which allows diesel exhaust fluid to operate below 12 °F (-11 °C). If you do not use your vehicle for an extended period when the ambient temperature is below 12 °F (-11 °C), the fluid in the tank may freeze. If the tank is overfilled and the fluid freezes it may damage the tank. This is not covered by the vehicle warranty.
Diesel Exhaust Fluid Warning Messages and Vehicle Operations
WARNING   WARNING:  Diesel exhaust fluid must be refilled when low or replaced when contaminated or your vehicle speed becomes limited to 50 mph (80 km/h). In these conditions, drive with caution and refill diesel exhaust fluid immediately. If the diesel exhaust fluid becomes empty or contaminated and fluid is not replaced, your vehicle becomes limited to engine idle only once stopped. In these conditions, be cautious where you stop your vehicle because you may not be able to drive long distances or maintain highway speeds until you refill or replace the diesel exhaust fluid.
WARNING   WARNING:  Tampering with or disabling the selective catalytic reduction system results in severe vehicle performance limitation including eventual speed limiting to 5 mph (8 km/h).

The information display shows a series of messages about the amount of diesel exhaust fluid available. A systems check displays messages indicating the amount of diesel exhaust fluid available or displays a warning message indicating the approximate distance remaining as the fluid in the diesel exhaust fluid tank nears empty.   See   Information Messages
Diesel Exhaust Fluid  As the diesel exhaust fluid level nears empty, the warning symbol displays and a series of tones and messages starting at 500 mi (800 km) remaining before diesel exhaust fluid is depleted. The warning symbol and messages continue until you refill the diesel exhaust fluid tank.
Continued driving without refilling results in the following actions as required by the California Air Resources Board (CARB) and the U.S. Environmental Protection Agency (EPA):
  • Within a preset distance to empty, speed is limited upon vehicle restart. Prior to this occurring a message appears in the information display.
  • Further vehicle operation without refilling the diesel exhaust fluid tank causes the engine to enter an idle-only condition. This only occurs upon vehicle refueling or at an extended idle. A message indicates the required actions to resume normal operation. It is required to add a minimum of 1.0 gal (3.8 L) of diesel exhaust fluid to the tank to exit the idle-only condition, but your vehicle is still in the speed-limiting mode until you refill the tank completely.
Note:   For either vehicle speed limiting or idle-only condition, normal vehicle operation resumes when you refill the diesel exhaust fluid tank.
Note:   When filling the diesel exhaust fluid tank from empty, there may be a short delay before detecting the increased level of fluid. The increased level detection must occur before your vehicle returns to full power.
Diesel Exhaust Fluid Guidelines and Information
  • Use only diesel exhaust fluid that carries the American Petroleum Institute (API) certified diesel exhaust fluid trademark or ISO 22241.
  • Do not put diesel exhaust fluid in the diesel fuel tank. If this happens, do not switch the ignition on. Drain the fuel tank as soon as possible.
  • Do not overfill the diesel exhaust fluid tank.
  • Diesel exhaust fluid is corrosive.
  • Do not re-use the diesel exhaust fluid container once it is emptied.
  • Avoid spilling diesel exhaust fluid on painted surfaces, carpeting or plastic components. Immediately wipe away any diesel exhaust fluid that has spilled with a damp cloth and water. If it has already crystallized, use warm water and a sponge.
  • Store diesel exhaust fluid out of direct sunlight and in temperatures between 23 °F (-5 °C) and 68 °F (20 °C).
  • Diesel exhaust fluid freezes below 12 °F (-11 °C).
  • Do not store the diesel exhaust fluid bottle in your vehicle. If it leaks it could cause damage to interior components or release an ammonia odor inside your vehicle.
  • Diesel exhaust fluid is non-flammable, non-toxic, colorless and water-soluble liquid.
  • The system has a diesel exhaust fluid quality sensor. Dilution of diesel exhaust fluid or use of any other liquid in the SCR system leads to a diesel exhaust fluid system fault, eventually leading to the vehicle only operating in idle-only mode.
  • Do not dilute diesel exhaust fluid with water or any other liquid.
  • An ammonia odor may be smelled when the cap is removed or during refill. Refill diesel exhaust fluid in a well ventilated area.
Typical Diesel Exhaust Fluid Usage When Using the Power Take Off (PTO)

Continuous PTO use—Minimal PTO use  
–7,800 mi (0–12,550 km)

Contaminated Diesel Exhaust Fluid or Inoperative Selective Catalytic Reduction System
Selective catalytic reduction systems are sensitive to contamination of the diesel exhaust fluid. Maintaining the purity of the fluid is important to avoid system malfunctions. If you remove or drain the diesel exhaust fluid tank, do not use the same fluid to refill the tank. The system has a sensor to monitor fluid quality.
Diesel Exhaust Fluid  A warning lamp illuminates and a message appears in the information display if the system becomes contaminated or inoperative.
Continued driving without replacing diesel exhaust fluid or having the selective catalytic reduction system repaired results in the following actions as required by the California Air Resources Board (CARB) and U.S. Environmental Protection Agency (EPA):
  • Within a preset distance to empty, speed is limited upon vehicle restart. Prior to this occurring a message appears in the information display.
  • Further vehicle operation without replacing contaminated diesel exhaust fluid causes the engine to enter an idle-only condition. This only occurs upon vehicle refueling, vehicle idling in park for 1 hour, or engine shutdown for 10 minutes or more and is indicated by a message in the information display indicating required actions to resume normal operation.
Note:   For vehicle speed limiting or idle-only condition, normal vehicle operation resumes when you repair the contaminated system. To service a contaminated or inoperative system, see an authorized dealer.

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