The system allows you to interact with the entertainment, information and communication systems on your vehicle using voice commands. This allows you to keep your hands on the steering wheel and focus on what is in front of you.
Voice Activation - Speak  Press the voice control button on the steering wheel and wait for the voice prompt.
Note:   Press the voice control button again to interrupt a voice prompt and begin speaking.
Note:   Turn the volume control when a voice prompt plays to adjust the volume.
Note:   Press and hold the voice control button on the steering wheel to use Siri on your iOS device.
The following voice commands are designed to help you from any screen:
  • List of Commands
  • Help
The following tables list some of the more frequently used voice commands. For a complete list of voice commands, refer to the local Ford website.
General

Voice Command   Description  
___ List of Commands
Get a list of voice commands for a specific feature.1  
Cancel
Cancel an active voice session.  
___ Help
Get a list of voice commands for a specific feature.1  
Go back
Return to the previous screen.  
Main Menu
Go to the main menu.  
Next Page
Go to the next page.  
Previous Page
Go to the previous page.  

1Add the name of the feature to the command.
Entertainment
Audio Source

Voice Command   Description  
Radio
Use the radio.  
CD Player
Use the CD player.  
Bluetooth Stereo
Use a Bluetooth® device.  
USB
Use a USB or media player.  

Radio

Voice Command   Description  
AM
Listen to AM radio.  
AM ___
Tune to a specific AM frequency.2  
DAB
Listen to DAB radio.  
FM
Listen to FM radio.  
FM ___
Tune to a specific FM frequency.2  

2Add the radio frequency to two decimal places to the command.
USB and Media Player

Voice Command   Description  
Play Album ___
Play your music by category.3  
Play Artist ___
Play Audiobook ___
Play Genre ___
Play Playlist ___
Play Podcast ___
Play Song ___
Browse All Albums
Browse music on a USB device.  
Browse All Artists
Browse All Audiobooks
Browse All Genres
Browse All Playlists
Browse All Podcasts
Browse All Songs
Browse Album ___
Browse your music by category on a USB device.3  
Browse Artist ___
Browse Audiobook ___
Browse Genre ___
Browse Playlist ___
Browse Podcast ___

3Add an album name, artist name, audiobook name, genre name, playlist name, podcast name or track name to the command. Say the name exactly as it appears on your device.
Phone

Voice Command   Description  
Pair Phone
Pair a cell phone or Bluetooth®-enabled device.  
Redial
Redial the last number that you dialed.  
Dial ___
Dial a number.4  
Call ___
Call a specific contact from your phonebook.5  
Call ___ ___
Call a specific contact from your phonebook at a specific location.6  
Listen to Message
Listen to a text message.  
Listen to Message ___
Listen to a specific text message from a list of text messages.  
Reply to Message
Reply to the last text message.  

4Add the number you want to dial to the command.
5Add a contact name from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.
6Add a contact name and location from your phonebook to the command. Say the first and last name of your contact exactly as it appears on your device.
Navigation (If Equipped)
Setting a Destination

Voice Command   Description  
Find an Address
Enter a destination address. When prompted, provide the house number, the street and city.  
Find a POI
Search for a point of interest by name or by category.  
Destination Nearest ___
Search for a nearby point of interest by category.7  
Find a POI Category
Search for a point of interest category.7  
Drive Home
Set your saved home address as your destination.  
Drive to Work
Set your saved place of work as your destination.  
Show Previous Destinations
Display and select from a list of previous destinations.  
Show Favorites
Display and select from a list of favorite destinations.  

7Add a point of interest category or the name of a major brand or chain to the command.
Route Guidance

Voice Command   Description  
Cancel Route
Cancel the current route.  
Detour
Select an alternate route.  
Repeat Instruction
Repeat the last guidance prompt.  
Show Route
Display an overview of the route.  
Show Map
Display the map on the touchscreen.  
North Up
Display a two-dimensional map with north toward the top of the touchscreen.  
Heading Up
Display a two-dimensional map with the direction you are traveling toward the top of the touchscreen.  
Show 3D
Display a three-dimensional map with the direction you are traveling toward the front.  

Apps
General

Voice Command   Description  
Mobile Applications
Start an app. The system prompts your for the app name.  
List Applications
Get a list of apps running on your device.  
Find Applications
Search and connect to apps running on your device.  

Active App

Voice Command   Description  
___ Help
Get a list of voice commands for a specific app.8  
Exit ___
Close an app.8  

8Add an app name to the command.
Voice Settings

Voice Command   Description  
Voice Settings
Go to the voice settings menu.  
Interaction Mode Novice
Switch long voice prompts on.  
Interaction Mode Advanced
Switch short voice prompts on.  
Phone Confirmation On
Switch call confirmation on. The system prompts you to confirm before making a call.  
Phone Confirmation Off
Switch call confirmation off. The system does not prompt you to confirm before making a call.  
Voice Command Lists On
Switch the display of voice commands on.  
Voice Command Lists Off
Switch the display of voice commands off.  

Automatic Blower Motor Speed Reduction
If necessary, the system decreases the blower motor speed when you are using voice commands to reduce the amount of background noise in your vehicle. It returns to normal when you are finished.
Switching Automatic Blower Motor Speed Reduction Off
Simultaneously press the A/C and recirculated air buttons.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
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IMG

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United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
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Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
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Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
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France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
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Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
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Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
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Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
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United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com