WARNING   WARNING:  Apply the parking brake and make sure your vehicle is in park (P). Power the vehicle off and remove the keys or remote control whenever you leave your vehicle. Failure to follow this instruction could result in personal injury or death.
WARNING   WARNING:  Do not apply the brake pedal and accelerator pedal simultaneously. Applying both pedals simultaneously for more than a few seconds limits vehicle performance, which may result in difficulty maintaining speed in traffic and could lead to serious injury.

Note:   You may not be able to shift out of park (P) unless the intelligent access key is inside your vehicle.
Automatic Transmission Position Indicators
The instrument cluster displays the current position.
Image Shown Without DescriptionImage Shown Without Description
Note:   The position may illuminate on the transmission selector.
Understanding Your Transmission Selector Positions
Your vehicle has an electronic transmission shifter. The transmission selector is on the center console.
Automatic Transmission Selector
PPark
RReverse
NNeutral
DDrive
MManual
LLow
The instrument cluster displays the current gear.
Note:   Your vehicle may come with low (L) or manual (M) in the center of the selector depending on trim level.
Park (P)
With the transmission in park (P), your vehicle locks the transmission and prevents the wheels from turning. Always come to a complete stop before putting your vehicle into and out of park (P).
When you switch the ignition off, your vehicle shifts into park (P). If you switch the ignition off while your vehicle is moving, the transmission first shifts into neutral (N) until it reaches a speed less than 3 mph (5 km/h) and then shifts into park (P).
The electric parking brake automatically applies if you shift to park (P) without the brake pedal fully pressed. It also applies when you shift to park (P) on large slopes, and releases manually or with the drive away release function.  See   Electric Parking Brake
Note:   A warning tone sounds if you open the driver door and you have not shifted into park (P).
Automatic Return to Park
What is Automatic Return to Park (P)
Your vehicle shifts into park (P) if you attempt to exit your vehicle without placing the transmission in park (P).
How Does Automatic Return to Park (P) Work
Your vehicle shifts into park (P) when it is stationary and any of the following occur:
  • You switch the vehicle off.
  • You open the driver door with your seatbelt unlatched.
  • You unlatch the driver seatbelt when the driver door is open.
Note:   Do not use automatic return to park (P) when your vehicle is moving, except in an emergency.  See   Starting and Stopping the Engine
Automatic Return to Park (P) Limitations
Automatic return to park (P) may not work if the door ajar switch is malfunctioning.
Have the system checked immediately if any of the following occur:
  • Door ajar indicator does not illuminate with the driver door open.
  • Door ajar indicator illuminates with the driver door closed.
  • Transmission not in park message appears with the driver door closed, after you shift out of park (P).
Reverse (R)
When the transmission selector is in reverse (R), your vehicle moves backward. Always come to a complete stop before shifting into or out of reverse (R).
Neutral (N)
When the transmission selector is in neutral (N), you can start your vehicle, and it is free to move. Keep the brake pedal pressed when in neutral (N).
Temporary Neutral Mode
What is Temporary Neutral Mode
This mode keeps your vehicle in neutral (N) when you switch it off. Use it at an automatic car wash if you exit the vehicle or switch it off.
Note:   Do not tow your vehicle in this mode.
Note:   Automatic return to park (P) delays when your vehicle is in this mode.
Temporary Neutral Mode Limitations
Your vehicle may shift into park (P) after 30 minutes, or when the battery charge level is low. Prolonged use of this mode can cause the battery to run out of charge.
Do not tow your vehicle in this mode. Failure to follow these instructions could result in damage not covered by the vehicle warranty.
Entering Temporary Neutral Mode
  1. Switch your vehicle on.
  1. Bring your vehicle to a complete stop.
  1. Press and hold the brake pedal.
  1. Shift into neutral (N).
Note:   A message appears in the message center.
  1. Press the manual (M), or low (L) button.
Note:   A confirmation message appears in the message center when you enter temporary neutral mode.
  1. Release the brake pedal.
Note:   Your vehicle is free to move.
  1. Switch your vehicle off.
Note:   Do not tow your vehicle in this mode.
Note:   The neutral (N) indicator on the transmission selector may flash in this mode.
Exiting Temporary Neutral Mode
  1. Press the brake pedal.
  1. Shift into park (P), or switch your vehicle on and shift into drive (D), or reverse (R).
Drive (D)
Drive (D) is the normal driving position for the best fuel economy and smoothness. It allows your vehicle to move forward and automatically shift through the forward gears.
The transmission shifts to the appropriate gear for the best performance based on ambient temperature, road slope, vehicle load, and your input.
Manual Mode (M) - Vehicles with Paddle Shifters
You can change gears up or down when the transmission selector is in manual (M). To activate this mode, select the manual (M) button while the transmission is in drive (D). Use the shift buttons on the steering wheel to select your desired gear.
To exit manual mode, push the manual (M) button on your transmission selector.
Low (L) - Vehicles without Paddle Shifters
When the transmission selector is in low (L), your vehicle provides maximum engine braking. You can shift the transmission into low (L) at any vehicle speed. Do not use under extended or normal driving conditions as it results in lower fuel economy.
Manually Shifting Gears
Shifting Using Paddle Shifters
The instrument cluster displays the current gear. The current gear flashes, and your vehicle will not shift if the requested gear raises or lowers the engine speed beyond safe limits.
Your vehicle may automatically shift when you fully press the accelerator or brake pedal.
Note:   Prolonged driving with high engine speed could cause vehicle damage not covered by vehicle warranty.
Note:   When the vehicle shifts into the requested gear, it could affect the current drive mode.
SelectShift Automatic Transmission
Manually Shifting Gears in Drive (D)
Use this feature when passing another vehicle, or to temporarily change gears.
  • Pull either paddle to switch the feature on.
  • Pull the right (+) paddle to upshift.
  • Pull the left (-) paddle to downshift.
  • Hold the (+) paddle for a few seconds to switch the feature off.
Note:   If you do not pull either paddle, the feature switches off after a short period of time.
Manually Shifting Gears in Manual (M)
Use this feature for engine braking on hilly or mountainous roads, or to select a specific gear.
  • Shift to manual (M) to switch the feature on.
  • Pull the right (+) paddle to upshift.
  • Pull the left (-) paddle to downshift.
  • Shift to drive (D) to switch the feature off.
Tow Mode (If Equipped)
Tow Haul Icon  To activate tow mode, use the drive mode switch on the center console.  See   Selecting a Drive Mode
The indicator illuminates and a message displays in the instrument cluster when the system becomes active. Select a different mode to switch the system off.
The tow mode feature:
  • Upshifts to higher engine speeds to reduce the frequency of transmission shifting.
  • Provides engine braking in all forward gears, to slow your vehicle and assist in controlling the vehicle when descending a slope.
  • Depending on driving conditions and load conditions, it may downshift the transmission, slow your vehicle and control your vehicle speed when descending a hill, without pressing the accelerator pedal. The amount of downshift braking provided varies based on how firmly you press the brake pedal.
  • Available in all transmission gear ranges.
The tow mode feature improves transmission operation when towing a trailer or a heavy load.
Transmission Not in Park (P) Audible Warning
Sounds if you open the driver door before shifting into park (P).
Manual Park Release
WARNING   WARNING:  When performing this procedure, it is necessary to shift the vehicle out of park (P), which allows the vehicle to roll freely. To avoid unwanted vehicle movement, apply the parking brake prior to performing this procedure. Use wheel chocks if appropriate.
WARNING   WARNING:  If the parking brake is fully released, but the brake warning lamp remains illuminated, the brakes may not be working properly. Have your vehicle checked as soon as possible.
WARNING   WARNING:  Do not drive your vehicle until you verify that the stoplamps are working.

Use the manual park release to move your transmission from the park (P) position in the event of an electrical malfunction or emergency.
Activating the Manual Park Release Cable
Manual Park Release Cable
  1. Apply the parking brake.See  Electric Parking Brake . 
Note:   If the vehicle battery is dead, you need an external power supply to apply the electric parking brake.
  1. Using a flat head screwdriver, carefully open the access cover under the arm rest console.
  1. Press the push button start to switch the vehicle ignition on. Do not press the brake pedal.
  1. Once in the driver seat, fully apply and hold the brake pedal. Do not release.
Image Shown Without Description
Note:   A: 2.0 in (50 mm) B: 0.1 in (3.3 mm)
  1. Insert the flat head screwdriver into the manual park release lever slot. Pull the manual park release lever toward the rear until the detent in the slot pops up against the screwdriver.
  1. Allow a full upward travel of approximately 0.28 in (7 mm) in the park override mode until you hear a click. Remove the tool. If done correctly, a message on the instrument cluster displays Park Not Available, Transmission Not in Park, or Shift System Fault.
  1. With your foot still fully applied on the brake pedal, disengage the parking brake.  See   Electric Parking Brake
  1. Your vehicle remains in neutral (N) for emergency towing purposes.
  1. Switch off the ignition.
  1. Once safe, and there is no risk of your vehicle rolling, disconnect the negative (black) battery cable.
Automatic Tranmission
Returning Your Vehicle to Normal Mode
  1. Reconnect the negative (black) battery cable to the battery.
  1. Apply the parking brake.See  Electric Parking Brake . 
Note:   If the vehicle battery is dead, you need an external power supply to apply the electric parking brake.
  1. Fully apply the brake pedal and hold, do not release.
  1. Insert the screwdriver fully into the manual park release lever slot. Push the tool down. The system detent releases, and the manual park release lever moves forward, allowing the vehicle to go back into park (P). Remove the screwdriver.
  1. Install the access cover.
  1. With the brake pedal fully applied, start your vehicle. Confirm that your vehicle is in park (P) and that the instrument cluster indicates park (P).
  1. If the instrument cluster does not display park (P) or there is a message stating park (P) Is Not Available, Transmission Not In Park (P) or a Shift System Fault, apply the electric parking brake before exiting your vehicle and have your vehicle checked as soon as possible.
If Your Vehicle Gets Stuck in Mud or Snow
If your vehicle gets stuck in mud or snow, rock it out by shifting between forward and reverse gears, stopping between shifts in a steady pattern. Press lightly on the accelerator in each gear.
Note:   Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission could occur.
Note:   Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur, or the engine could overheat.

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