WARNING   WARNING:  Do not exceed the lowest rating capacity for your vehicle or trailer hitch. Overloading your vehicle or trailer hitch can impair your vehicle stability and handling. Failure to follow this instruction could result in the loss of control of your vehicle, personal injury or death.
WARNING   WARNING:  Do not cut, drill, weld or modify the trailer hitch. Modifying the trailer hitch could reduce the hitch rating.

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ATrailer safety cable attachment point.
BTrailer wiring connection socket.
CTow ball arm in tow position.
DTow ball arm in stowed position.
Do not disassemble or repair the tow ball arm or mechanism.
Deploying the Tow Ball Arm
Do not use your foot or any tools to deploy the tow ball arm.
Do not touch the tow ball arm when it is deploying to the released position.
Do not use the tow ball arm if no tones sound when deploying the tow ball arm or when you lock it into position. Have your vehicle checked as soon as possible.
The tow ball arm does not deploy if any of the following occur:
  • Your vehicle is moving.
  • The trailer wiring connection socket has a trailer wiring plug attached to it.
  • The vehicle battery is not fully charged.
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  1. Press the button. It is on the right hand side of the luggage compartment.
Note:   The LED on the button illuminates and a double tone sounds.
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  1. Press the button again within four seconds to deploy the tow ball arm to the released position.
Note:   The LED on the button flashes and a series of tones sound when the tow ball arm deploys and reaches the released position.
Note:   If you do not press the button again within four seconds, the system signals completion without deploying the tow ball arm. If the LED rapidly flashes and a high pitch tone sounds, repeat the process.
  1. Manually move the tow ball arm into the tow position. Make sure the tow ball arm locks into position.
Note:   The LED on the button stops flashing and a double tone sounds when the tow ball arm locks into position.
Note:   A warning tone sounds for up to 30 seconds if the tow ball arm remains in an unlocked position.
If the deploy process is interrupted, for example tow ball arm movement is obstructed or the power supply is lost, the system must be reset. To reset the system fully repeat the process.
Check the following:
  • Make sure the tow ball arm is fully locked. It must not move if jerked or when you attach a trailer.
  • The LED is not flashing and no warning tones sound.
Note:   If these cannot be met, do not use the tow ball arm. Have your vehicle checked as soon as possible.
Retracting the Tow Ball Arm
You must retract the tow ball arm when not in use.
Do not use your foot or any tools to retract the tow ball arm.
Do not touch the tow ball arm when it is retracting to the released position.
Never retract the tow ball arm with a trailer attached. This can cause damage not covered by the vehicle Warranty.
The tow ball arm does not retract if any of the following occur:
  • Your vehicle is moving.
  • The trailer wiring connection socket has a trailer wiring plug attached to it.
  • The vehicle battery is not fully charged.
  1. Disconnect the trailer wiring plug and unhitch the trailer or load carrier.
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  1. Press the button. It is on the right hand side of the luggage compartment.
Note:   The LED on the button illuminates and a double tone sounds.
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  1. Press the button again within four seconds to retract the tow ball arm to the released position.
Note:   The LED on the button flashes and a series of tones sound when the tow ball arm retracts and reaches the released position.
Note:   If you do not press the button again within four seconds, the system signals completion without retracting the tow ball arm. If the LED rapidly flashes and a high pitch tone sounds, repeat the process.
  1. Manually move the tow ball arm into the stowed position. Make sure the tow ball arm locks into position.
Note:   The LED on the button stops flashing and a double tone sounds when the tow ball arm locks into position.
Note:   A warning tone sounds for up to 30 seconds if the tow ball arm remains in an unlocked position.
Tow Ball Arm Guidelines
  • The tow ball arm mechanism is maintenance free. Do not grease or oil the mechanism.
  • Remove the trailer wiring plug from the trailer wiring connection socket when not in use. Failure to do so may result in corrosion of the trailer wiring connection socket. Clean the trailer wiring connection socket regularly and make sure the socket cover is fully closed.
  • If you use a high pressure water jet to clean your vehicle, disconnect the trailer wiring plug. Do not aim the water jet directly at the trailer wiring connection socket. We recommend that you retract the tow ball arm before washing your vehicle.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

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Palauapemcrc@ford.com
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Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
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Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
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Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
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Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
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CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
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Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
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Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
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Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
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Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
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Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com