WARNING   WARNING:  Unless the Emergency Assistance setting is on prior to a collision, the system does not attempt to place an emergency call. This could delay the response time, increasing the risk of serious injury or death.
WARNING   WARNING:  For this feature to work, your mobile phone must be Bluetooth-enabled and compatible with the system.
WARNING   WARNING:  Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent Emergency Assistance from working properly.

Note:   Not all accidents activate the system. If an accident does trigger the system, it initiates a call to the emergency services. Do not wait for the system to initiate a call if you are able to do so. Call emergency services immediately to avoid a delayed response time. If you do not hear the system within five seconds of the accident, the system could be non-functional.
If an accident results in an attempt to deploy an airbag, excluding knee airbags and rear inflatable seatbelts, or to shut off the fuel pump, the system initiates a call to the emergency services.
Note:   Before setting the feature on, please read the important notice about the Emergency Assistance feature and the Emergency Assistance privacy notice later in this section for important information.
Note:   When you switch Emergency Assistance on or off, the settings apply to all paired mobile phones. If you switch Emergency Assistance off and a previously paired phone connects when you switch the ignition on, either a voice message plays, a display message or icon is shown or both.
Note:   Every mobile phone operates differently. While Emergency Assistance works with most mobile phones, some mobile phones may experience difficulties using this feature.
Note:   In the case of an emergency, the system, as a means of communication aid, can help you contact specific rescue departments of public emergency services. The system does not deploy the rescue operations. The local public emergency service deploys specific rescue operations according to the actual situation.
To make sure that Emergency Assistance works correctly:
  • The system must have power and be working correctly at the time of the crash and during feature activation and use.
  • You must switch on the feature before a crash.
  • You must have a cell phone connected to the system.
  • In certain countries, it may be necessary to have a valid and registered SIM card with credit in order to place and maintain an emergency call.
  • A connected cell phone must have the ability to make and maintain an outgoing call at the time of the crash.
  • A connected cell phone must have adequate network coverage, battery power and signal strength.
  • Your vehicle must have battery power.
Note:   This feature only works in a country where Emergency Assistance can call the local emergency services. For additional information, please refer to the local Ford website.
In the Event of a Crash
Before making a call:
  • If you do not cancel the call, an introductory message plays for the emergency operator. After this message, there is hands-free communication between your vehicle's occupants and the operator.
  • The system provides a short window of time (approximately 10 seconds) to cancel the call. If you do not cancel the call, the system initiates a call to the emergency services.
  • The system plays a message letting you know when it attempts to make an emergency call. You can cancel the call by selecting the relevant button or by pressing the end call button on the steering wheel.
Note:   Not every crash deploys an airbag or triggers the fuel pump shut off, which may turn on Emergency Assistance. However, if Emergency Assistance is triggered, the system tries to contact the emergency services. If a connected cell phone sustains damage or loses connection to the system, it searches for and tries to connect to any available previously paired cell phone and initiates a call to the emergency services.
During a call:
  • Emergency Assistance uses your vehicle GPS or cellular network information when available to determine the most appropriate language to use. It alerts the emergency operator of the crash and delivers the introductory message. This may include your vehicle GPS coordinates.
  • The language the system uses to interact with the occupants of your vehicle may differ from the language used to deliver information to the emergency operator.
  • After the delivery of the introductory message the voice line opens so that you can speak hands-free with the emergency operator.
  • When the line is connected, you must be prepared to provide your name, phone number and location information immediately.
Note:   While the system provides information to the emergency operator, the system plays a message letting you know it is sending important information. It then lets you know when the line is open to start hands-free communication.
Note:   During an Emergency Assistance call, an emergency priority screen appears which contains vehicle GPS coordinates when available.
Note:   It is possible that GPS location information is not available at the time of the crash; in this case, Emergency Assistance will still attempt to place an emergency call.
Note:   It is possible that the emergency services will not receive the GPS coordinates; in this case, hands-free communication with an emergency operator is available.
Note:   The emergency operator may also receive information from the cellular network such as cell phone number, cell phone location and cell phone carrier name independent from Emergency Assistance.
Emergency Assistance may not work if:
  • Your cell phone or Emergency Assistance hardware sustains damage in the crash.
  • The vehicle battery or the system has no power.
  • A crash ejects your cell phone from your vehicle.
  • You do not have a valid and registered SIM card with credit in your cell phone.
  • You are in a country where Emergency Assistance cannot call the local emergency services. For additional information, please refer to the local Ford website.
Important Information About Emergency Assistance
Emergency Assistance does not currently call emergency services in the following countries:
  • Albania.
  • Armenia.
  • Azerbaijan.
  • Belarus.
  • Bosnia and Herzegovina.
  • Georgia.
  • Macedonia.
  • Moldova.
  • Netherlands.
  • Russia.
  • Ukraine.
Emergency Assistance Privacy Notice
When you switch on Emergency Assistance, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut off. This feature has the capability to disclose your location information to the emergency operator or other details about your vehicle or crash to provide the most appropriate emergency services.
If you do not want to disclose this information, do not switch on the feature.

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