This view of the Owner's Manual contains the very latest information, which may vary slightly from the printed Owner's Manual originally provided with your vehicle. It may also describe content that is not on or operates differently on your vehicle. Please consider the Owner's Manual originally provided with your vehicle as the primary source of information for your vehicle.
The information contained in this publication was correct at the time of release.In the interest of continuous development, we reserve the right to change specifications, design or equipment at any time without notice or obligation.No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language in any form by any means without our written permission.Errors and omissions excepted.
Copyright © 2025 Ford Motor Company
Settings
General
| Item | Description |
|---|---|
Language | Set the language. |
Measurement Units | Set the distance unit. |
Temperature Units | Set the temperature unit. |
Touchscreen Beep | Switch touchscreen tones on and off. |
About SYNC | View information about the system and software. |
Software Licenses | View information about the software license. |
Master Reset | Reset all settings to factory levels.1 |
1This resets all settings and deletes your personal data. This does not remove your vehicle from your vehicle network carrier’s account. To remove your vehicle from the account, contact your vehicle network carrier.
Display
| Item | Description |
|---|---|
Brightness | Adjust the display brightness.2 |
Mode | Set a light background, a dark background or have the system adjust the background based on how dark it is. |
Display Off | Switch the display off.3 |
Auto Dim | Have the system adjust the display brightness based on how dark it is. |
2This does not change the brightness that you set through the information display.
3Touch the screen to switch the display back on.
Sound
| Item | Description |
|---|---|
Reset All | Reset all sound settings to factory levels. |
Treble | Adjust treble frequency sounds. |
Midrange | Adjust mid-range frequency sounds. |
Bass | Adjust bass frequency sounds. |
Balance / Fade | Adjust the sound ratio from side to side and front to rear. |
Speed Compensated Volume | Adjust the amount that the volume increases as your vehicle speed increases. |
Occupancy Mode | Optimize sound for certain seating positions. |
Sound Mode | Switch stereo and surround sound on and off. |
Media Player
| Item | Description |
|---|---|
Podcast Speed | Adjust the playback speed of podcasts on some iOS devices. |
Audiobook Speed | Adjust the playback speed of audiobooks on some iOS devices. |
Cover Art Priority | Displays the cover art from the files on your device. If the files on your device do not contain cover art, the system displays Gracenote cover art. |
Gracenote® Management | Switch the provision of metadata from Gracenote on and off. |
Gracenote® Database Info | View information about Gracenote. |
Device Information | View information about your media player software license. |
Reset Media Index | Delete the metadata that the system holds about the files on your device to allow re-indexing. |
Clock
| Item | Submenu Item |
|---|---|
Clock Format | Set how time displays. |
Auto Time Zone Update | Set the clock to adjust to time zone changes. |
Reset Clock to GPS Time | Set the clock to adjust GPS satellite changes. |
The system automatically saves any updates you make to these settings.
Bluetooth
| Item | Description |
|---|---|
Bluetooth | Switch Bluetooth on and off. |
Phone
| Item | Description |
|---|---|
View Devices | Manage your devices. |
Add a Bluetooth Device | Add a device. |
Connect | Connect a device. |
Disconnect | Disconnect a device. |
Device Information | View information about your device. |
Make Favorite | Select a preferred device. |
Delete | Delete a device. |
Manage Contacts | Manage your phonebook and contacts. |
Auto-Download Contacts | Switch automatic phonebook download on. |
Sort By: | Set your contacts to display alphabetically by forename or by surname. |
Re-download Contacts | Manually download your phonebook. |
Delete Contacts | Delete your phonebook from the system. |
Set Phone Ringtone | Manage device tones. |
No Ringtone | Mute the ring tone of your cell phone. |
Use Phone Ringtone | View and select the ring tone for incoming calls. You can select the ring tone on your phone or one of the system ring tones. |
Text Messaging | Switch text messaging on and off. |
No Tone (Silence) | Switch text message notification tones on and off. |
Voice Readout | Switch text message voice notification on and off. |
Mute Audio in Privacy | Keep audio (for example, the radio) muted when you transfer a call to your cell phone. |
Roaming Warning | Switch roaming notification on and off. |
Low Battery Notification | Switch low battery notification on and off. |
Emergency Assistance
| Item | Description |
|---|---|
Emergency Assistance | Switch Emergency Assistance on and off. |
Set Emergency Contacts | Set emergency contacts from your phonebook. |
Radio
| Item | Description |
|---|---|
Radio Text | View information about the current radio broadcast. |
Autoset Presets (AST) | Refresh the six strongest FM radio stations in your current location to the preset bank where the current radio station is stored. |
Navigation System (If Equipped)
Map
| Item | Description |
|---|---|
Map Preferences | Adjust your map preferences. |
3D City Model | Display three-dimensional buildings on the map. |
Breadcrumbs | Display white dots on the map to represent your previous route. |
POI Icons | Display point of interest icons on the map. |
Select POIs | Select which point of interest categories display on the map. |
Route Guidance
| Item | Description |
|---|---|
Route Preferences | Adjust your route preferences. |
Preferred Route | Select the shortest, fastest or most eco friendly route. |
Always Use ___ Route | Bypass route selection in destination programming. The system only calculates one route based on your preferred route setting. |
Automatically Find Parking | The system searches for and displays available parking locations as you approach your destination. |
Eco Time Penalty | Select a level of cost for the calculated eco friendly route. The higher the setting, the longer the system allows for the route. |
Dynamic Route Guidance | Switch whether the system considers traffic information when planning a route on or off.4 |
Navigation Preferences | Adjust your navigation preferences. |
Guidance Prompts | Select voice and tones, only voice or only tones. |
Hazard Spot Warning | Select visual and tones or only visual.5 |
4Reliant upon traffic message channel or live traffic.
5Not available in all countries.
Apps
| Item | Description |
|---|---|
Mobile Apps Settings | Enable or disable the use of mobile apps on the system. Disabling mobile apps in the settings menu disables automatic updates and the use of mobile apps on the system. |
Update Mobile Apps | Provides information on the current state of available app updates. |
All Apps | Grant or deny permissions to all apps at once. |
Modem (If Equipped)
Wi-Fi Hotspot
| Item | Description |
|---|---|
Vehicle Hotspot | Switch the vehicle Wi-Fi hotspot on or off. |
Settings | View and edit Wi-Fi hotspot settings such as the SSID and password. |
Data Usage | View the vehicle Wi-Fi hotspot plan and data usage. |
Manage Devices | Manage the devices connected to the vehicle Wi-Fi hotspot. |
Manage my account | Manage your account or purchase a plan. |
Connectivity Settings
| Item | Description |
|---|---|
Connectivity Features | Enable or disable the modem. |
Send vehicle data | Send or stop sending vehicle data to Ford. |
Location | Send or stop sending location data to Ford. |
Vehicle data & Remote ctrl | Send or stop sending vehicle data to Ford. |
Live Traffic | Switch live traffic on or off. |
Wi-Fi
| Item | Description |
|---|---|
System Wi-Fi | Adjust your Wi-Fi preferences. |
View Available Networks | Select from the list of available Wi-Fi networks. |
Wi-Fi Availability Notification | Select to switch notifications on and off. |
Vehicle Settings (If Equipped)
Camera
| Item | Description |
|---|---|
Camera Settings | Adjust the rear camera preferences. |
Rear Camera Delay | You can enable or disable this option using the slider. When this option is on, the rear view camera display is shown for a short time after you shift the vehicle into drive. |
Active Park Assist | Allows you to switch the park aid feature on and off from the rear view camera screen. |
Enhanced Park Aids | Displays a visual indication when the reverse sensing system detects an object. |
Voice Recognition
| Item | Description |
|---|---|
Advanced Mode | Enable this option to remove additional voice prompts and confirmations. |
Phone Confirmation | Enable this option to have the system confirm a contacts name with you before making a call. |
Voice Command List | Enable this option to have the system display a list of available voice commands when the voice button is pressed. |
Valet Mode (If Equipped)
Valet mode allows you to lock the system. No information is accessible until the system is unlocked with the correct PIN.
When you select valet mode a pop up appears informing you that a four digit code must be entered to enable and disable valet mode. You can use any PIN you chose but you must use the same PIN to disable valet mode. The system asks you to input the code.
Note:
If the system locks, and you need to reset the PIN, contact an authorized dealer.
To enable valet mode, enter your chosen PIN. The system then asks to confirm your PIN by reentering it. The system then locks.
To unlock the system, enter the same pin number. The system reconnects to your phone and all of your options are available again.
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North America
| Country | Phone | |
|---|---|---|
| United States | 1-800-392-3673 (FORD) | |
| Canada | 1-800-565-3673 (FORD) | |
| Mexico | 1-800-719-8466 | |
| Guam | 1-800-392-3673 (FORD) | |
| North Mariana Islands | apemcrc@ford.com | |
| Puerto Rico | (800) 841-3673 | prcac@ford.com |
| US Virgin Islands | (800) 841-3673 | prcac@ford.com |
IMG
| Country | Phone | |
|---|---|---|
| Algeria | nafcrc@ford.com | |
| Angola | ssacrc@ford.com | |
| Benin | ssacrc@ford.com | |
| Botswana | ssacrc@ford.com | |
| Burkina FASO | ssacrc@ford.com | |
| Burundi | ssacrc@ford.com | |
| Cameroon | ssacrc@ford.com | |
| Cape Verde | ssacrc@ford.com | |
| Central African Republic | ssacrc@ford.com | |
| Chad | ssacrc@ford.com | |
| Comoros | ssacrc@ford.com | |
| Dem Republic of Congo | ssacrc@ford.com | |
| Djibuti | ssacrc@ford.com | |
| Egypt | nafcrc@ford.com | |
| Equitorial Guinea | ssacrc@ford.com | |
| Eritrea | ssacrc@ford.com | |
| Ethiopia | ssacrc@ford.com | |
| Gabon | ssacrc@ford.com | |
| Gambia | ssacrc@ford.com | |
| Ghana | ssacrc@ford.com | |
| Guinea | ssacrc@ford.com | |
| Guinea-Bissau | ssacrc@ford.com | |
| Ivory Coast | ssacrc@ford.com | |
| Kenya | ssacrc@ford.com | |
| Liberia | ssacrc@ford.com | |
| Libya | nafcrc@ford.com | |
| Madagascar | ssacrc@ford.com | |
| Malawi | ssacrc@ford.com | |
| Mauritania | ssacrc@ford.com | |
| Mauritius | ssacrc@ford.com | |
| Morocco | nafcrc@ford.com | |
| Mozambique | ssacrc@ford.com | |
| Namibia | ssacrc@ford.com | |
| Niger | ssacrc@ford.com | |
| Nigeria | ssacrc@ford.com | |
| Republic of Congo | ssacrc@ford.com | |
| Rwanda | ssacrc@ford.com | |
| Sao Tome and Principe | ssacrc@ford.com | |
| Senegal | ssacrc@ford.com | |
| Sychelles | ssacrc@ford.com | |
| Sierra Leone | ssacrc@ford.com | |
| South Africa | 860011022 | fordcrc2@ford.com |
| South Sudan | ssacrc@ford.com | |
| Swaziland | ssacrc@ford.com | |
| Tanzania | ssacrc@ford.com | |
| Togo | ssacrc@ford.com | |
| Tunisia | nafcrc@ford.com | |
| Uganda | ssacrc@ford.com | |
| Zambia | ssacrc@ford.com | |
| Zimbabwe | ssacrc@ford.com | |
| American Somoa | apemcrc@ford.com | |
| Australia | (13 FORD) 13 3673 | foacust1@ford.com |
| Bangladesh | apemcrc@ford.com | |
| Bhutan | apemcrc@ford.com | |
| Brunei | apemcrc@ford.com | |
| Cambodia | apemcrc@ford.com | |
| Fiji | apemcrc@ford.com | |
| French Polynesia | apemcrc@ford.com | |
| India | apemcrc@ford.com | |
| Indonesia | apemcrc@ford.com | |
| Japan | apemcrc@ford.com | |
| Laos | apemcrc@ford.com | |
| Macao | apemcrc@ford.com | |
| Malaysia | apemcrc@ford.com | |
| Marshall Islands | apemcrc@ford.com | |
| Mongolia | apemcrc@ford.com | |
| Myanmar | apemcrc@ford.com | |
| Nepal | apemcrc@ford.com | |
| New Caledonia | apemcrc@ford.com | |
| New Zealand | 0800 367 369 (FORDNZ) | fnzcust@ford.com |
| Pakistan | apemcrc@ford.com | |
| Palau | apemcrc@ford.com | |
| Papua New Guinea | apemcrc@ford.com | |
| Philippines | 02-88669408 | emailus@ford.com |
| Singapore | apemcrc@ford.com | |
| South Korea | 82-2-1600-6003 | infokr1@ford.com |
| Sri Lanka | apemcrc@ford.com | |
| Tahiti | apemcrc@ford.com | |
| Thailand | 1383 | fordthai@ford.com |
| Timor Leste | apemcrc@ford.com | |
| Vanuatu | apemcrc@ford.com | |
| Vietnam | 1800588888 | fordvn@ford.com |
| Wallis and Futuna | apemcrc@ford.com | |
| Western Somoa | apemcrc@ford.com | |
| Afghanistan | menacac@ford.com | |
| Bahrain | menacac@ford.com | |
| Iraq | menacac@ford.com | |
| Israel | 08-9139995 | service1@kelekmotors.co.il |
| Jordan | menacac@ford.com | |
| Kuwait | 965 1 898900 | menacac@ford.com |
| Lebanon | menacac@ford.com | |
| Oman | menacac@ford.com | |
| Qatar | menacac@ford.com | |
| Saudi Arabia | 8008443673 | menacac@ford.com |
| Syria | menacac@ford.com | |
| United Arab Emirates | 80004441066 | menacac@ford.com |
| Yemen | menacac@ford.com |
Greater China
| Country | Phone | |
|---|---|---|
| China-Imported Vehicles | 400-690-1886 | |
| China-CAF | 951995 | |
| China-JMC | 400-003-1111 | |
| China-Lincoln | 400-988-6789 | |
| Taiwan | 0800-032100 | |
| Hong Kong | (852) 3768-4898 |
South America
| Country | Phone | |
|---|---|---|
| Argentina | 0800-888-3673 | |
| Bolivia | Contact Your Local Ford Distributor | |
| Brazil | 0800-703-3673 | central@ford.com |
| Chile | Contact Your Local Ford Distributor | |
| Colombia | Contact Your Local Ford Distributor | |
| Ecuador | Contact Your Local Ford Distributor | |
| French Guiana | Contact Your Local Ford Distributor | |
| Guyana | Contact Your Local Ford Distributor | |
| Paraguay | Contact Your Local Ford Distributor | |
| Peru | Contact Your Local Ford Distributor | |
| Suriname | Contact Your Local Ford Distributor | |
| Uruguay | Contact Your Local Ford Distributor | |
| Venezuela | Contact Your Local Ford Distributor |
Europe
| Country | Phone | |
|---|---|---|
| Albania | Contact Your Local Ford Distributor | |
| Andorra | Contact Your Local Ford Distributor | |
| Armenia | Contact Your Local Ford Distributor | |
| Austria | 01 20 609 2424 | kundenz@ford.com |
| Azerbaijan | Contact Your Local Ford Distributor | |
| Belarus | Contact Your Local Ford Distributor | |
| Belgium | 32 2 700 67 76 | custfobe@ford.com |
| Bosnia | Contact Your Local Ford Distributor | |
| Bulgaria | Contact Your Local Ford Distributor | |
| Croatia | Contact Your Local Ford Distributor | |
| Cyprus | Contact Your Local Ford Distributor | |
| Czech Republic | 800 3673 29 | zakaznik@ford.com |
| Denmark | 43 68 2000 | crcdk@ford.com |
| Estonia | 372 6710 060 | ford@infoauto.ee |
| Falkland Islands | Contact Your Local Ford Distributor | |
| Finland | 09 725 22022 | palvelut@ford.com |
| France | 0800 005 005 | crcfr@ford.com |
| Georgia | Contact Your Local Ford Distributor | |
| Germany | 0221 9999 2 999 | kunden@ford.com |
| Girbraltar | Contact Your Local Ford Distributor | |
| Greece | 216 900 88 99 | info11@ford.com |
| Hungary | +36 1 7777 555 | Contact Your Local Ford Distributor |
| Iceland | Contact Your Local Ford Distributor | |
| Ireland | 1800 771 199 | crcirela@ford.com |
| Italy | 800 22 44 33 | tu@ford.com |
| Kazakhstan | Contact Your Local Ford Distributor | |
| Latvia | +371 67303020 | |
| Liechtenstein | Contact Your Local Ford Distributor | |
| Lithuania | 370 5216 8226 | forduzklausos@inchcape.lt |
| Luxembourg | +352 248 71 800 | custfobe@ford.com |
| Macedonia | Contact Your Local Ford Distributor | |
| Malta | Contact Your Local Ford Distributor | |
| Moldova | Contact Your Local Ford Distributor | |
| Monaco | Contact Your Local Ford Distributor | |
| Montenegro | Contact Your Local Ford Distributor | |
| Netherlands | 70 7703 777 | klanten@ford.com |
| Norway | 47 66819739 | infonor@ford.com |
| Poland | 48 22 522 27 27 | kontakty@ford.com |
| Portugal | 800 210 373 | clientes@ford.com |
| Romania | 40 312298798 | crcro@ford.com |
| Russia | Contact Your Local Ford Distributor | |
| San Marino | Contact Your Local Ford Distributor | |
| Serbia | Contact Your Local Ford Distributor | |
| Serbia and Montenegro | Contact Your Local Ford Distributor | |
| Slovakia | Contact Your Local Ford Distributor | |
| Slovenia | Contact Your Local Ford Distributor | |
| South Georgia | Contact Your Local Ford Distributor | |
| Spain | 900 80 70 90 | crcspain@ford.com |
| Sweden | 08-593 66 333 | fordkund@ford.com |
| Switzerland | 044 511 14 45 | assistch@ford.com |
| Turkey | Contact Your Local Ford Distributor | |
| Ukraine | Contact Your Local Ford Distributor | |
| United Kingdom | 020 3564 4444 | UKCRC1@ford.com |
Caribbean and Central America
| Country | Phone | |
|---|---|---|
| Anguilla | (313) 594-4857 | expcac@ford.com |
| Antigua | (313) 594-4857 | expcac@ford.com |
| Aruba | (313) 594-4857 | expcac@ford.com |
| Bahamas | (313) 594-4857 | expcac@ford.com |
| Barbados | (313) 594-4857 | expcac@ford.com |
| Bermuda | (313) 594-4857 | expcac@ford.com |
| Bonaire and St. Eustatius | (313) 594-4857 | expcac@ford.com |
| Cayman Islands | (313) 594-4857 | expcac@ford.com |
| Curacao | (313) 594-4857 | expcac@ford.com |
| Dominica | (313) 594-4857 | expcac@ford.com |
| Dominican Republic | (313) 594-4857 | expcac@ford.com |
| Grenada | (313) 594-4857 | expcac@ford.com |
| Haiti | (313) 594-4857 | expcac@ford.com |
| Jamaica | (313) 594-4857 | expcac@ford.com |
| Martinique | (313) 594-4857 | expcac@ford.com |
| Montserrat | (313) 594-4857 | expcac@ford.com |
| St. Kitts and Nevis | (313) 594-4857 | expcac@ford.com |
| St. Lucia | (313) 594-4857 | expcac@ford.com |
| St. Martin | (313) 594-4857 | expcac@ford.com |
| St. Vincent and the Grenadines | (313) 594-4857 | expcac@ford.com |
| Trinidad and Tobago | (313) 594-4857 | expcac@ford.com |
| Turks and Caicos | (313) 594-4857 | expcac@ford.com |
| British Virgin Islands | (313) 594-4857 | expcac@ford.com |
| Netherlands Antilles | (313) 594-4857 | expcac@ford.com |
| Belize | (313) 594-4857 | expcac@ford.com |
| Costa Rica | (313) 594-4857 | expcac@ford.com |
| El Salvador | (313) 594-4857 | expcac@ford.com |
| Guatemala | (313) 594-4857 | expcac@ford.com |
| Honduras | (313) 594-4857 | expcac@ford.com |
| Nicaragua | (313) 594-4857 | expcac@ford.com |
| Panama | (313) 594-4857 | expcac@ford.com |