Note:   Never drive your vehicle through an automated, commercial car wash due to the vehicle's low ground clearance. Always wash your vehicle by hand. Never use a power washer or high pressure wand to clean your vehicle.
Note:   Suntan lotions and insect repellents can damage painted surfaces. If these substances come in contact with your vehicle, wash the affected area as soon as possible.
Note:   Use a separate wash mitt and soap bucket to clean the wheels to prevent brake dust from scratching the paint finish.
Note:   Do not spray cleaning products on the brake discs. Any resulting damage is not covered by your vehicle warranty.
Note:   Always follow the instructions included in this manual when cleaning your vehicle and do not use abrasive cleaning products.
Standard Paint Finish
If your vehicle has a matte paint finish, see Matte Paint Finish in this chapter.
Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo, we recommend Motorcraft®™ Detail Wash.
  • Never use strong household detergents or soap, for example dish washing or laundry liquid. These products can discolor and spot painted surfaces.
  • Never wash your vehicle when it is hot to the touch, or during strong or direct sunlight.
  • Dry your vehicle with a chamois or soft terry cloth towel to eliminate water spotting.
  • Immediately remove fuel spillages, bird droppings, insect deposits and road tar. These may cause damage to your vehicle’s paintwork or trim over time. We recommend Motorcraft® Bug and Tar Remover.
Matte Paint Finish (If Equipped)
Prepare the following before washing your vehicle:
  • Use a no shine, matte car wash soap that does not contain fillers or silicone.
  • Use high quality, soft lamb's wool mitts and wash each mitt thoroughly after each car wash.
  • Wash your vehicle's painted surfaces in the shade with two buckets of water, one for soap and the other for clean water.
  • Add a plastic grit guard to the bottom of the soap bucket so that dirt settles at the bottom of the bucket and does not contaminate the wash mitt.
To wash your vehicle:
  1. Rinse your vehicle to remove as much dirt and debris as possible.
  1. Wet the wash mitt in the soap bucket and apply the soapy water to your vehicle in a gentle back-and-forth motion.
Note:   Do not rub the wash mitt in circles or rub the paint surface aggressively. Rubbing too hard in circles leaves permanent swirl marks in the paint finish.
  1. Rinse the wash mitt in clean water before inserting the mitt back into the soap bucket to prevent dirt from contaminating the soapy water.
  1. Rinse the vehicle with clean water and dry it with a clean, damp cloth.
Note:   Do not use automotive waxes, detail sprays or abrasive polishes or glazes on your vehicle. Improper use of cleaning products can cause damage to your vehicle not covered by your vehicle warranty.
Immediately remove fuel spillages, bird droppings, insect deposits and road tar. Use a wet microfiber towel and an alcohol-based window cleaner, a matte paint finish cleaner or a 50/50 mix of alcohol and deionized water.
Note:   Always soak a microfiber towel or wash mitt with water before cleaning. Using a dry towel or mitt on a matte paint finish creates a permanent glossy spot in the paint finish.
Raising the Rear Wing
For routine cleaning, raise the wing.
Using the information display select the following:
  1. Rear wing deployment.
  1. Select Raised.
After you have cleaned your vehicle, to return the wing to the lowered position you must drive the car at 15 mph (25 km/h) or above. The wing will return to the lowered position.
Note:   You cannot lower the wing when your vehicle is stationary.
Exterior Plastic Parts
For routine cleaning we recommend Motorcraft® Detail Wash. If tar or grease spots are present, we recommend Motorcraft® Bug and Tar Remover.
Underbody
Regularly clean the underside of your vehicle using water. Keep body and door drain holes free of debris or foreign material.
Under Hood
For removing black rubber marks from under the hood we recommend Motorcraft® Wheel and Tire Cleaner or Motorcraft® Bug and Tar Remover.

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Contact Information

North America

CountryPhoneEmail
United States1-800-392-3673 (FORD)
Canada1-800-565-3673 (FORD)
Mexico1-800-719-8466
Guam1-800-392-3673 (FORD)
North Mariana Islandsapemcrc@ford.com
Puerto Rico(800) 841-3673prcac@ford.com
US Virgin Islands(800) 841-3673prcac@ford.com

IMG

CountryPhoneEmail
Algerianafcrc@ford.com
Angolassacrc@ford.com
Beninssacrc@ford.com
Botswanassacrc@ford.com
Burkina FASOssacrc@ford.com
Burundissacrc@ford.com
Cameroonssacrc@ford.com
Cape Verdessacrc@ford.com
Central African Republicssacrc@ford.com
Chadssacrc@ford.com
Comorosssacrc@ford.com
Dem Republic of Congossacrc@ford.com
Djibutissacrc@ford.com
Egyptnafcrc@ford.com
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Madagascarssacrc@ford.com
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Rwandassacrc@ford.com
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American Somoaapemcrc@ford.com
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Bangladeshapemcrc@ford.com
Bhutanapemcrc@ford.com
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Fijiapemcrc@ford.com
French Polynesiaapemcrc@ford.com
Indiaapemcrc@ford.com
Indonesiaapemcrc@ford.com
Japanapemcrc@ford.com
Laosapemcrc@ford.com
Macaoapemcrc@ford.com
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Marshall Islandsapemcrc@ford.com
Mongoliaapemcrc@ford.com
Myanmarapemcrc@ford.com
Nepalapemcrc@ford.com
New Caledoniaapemcrc@ford.com
New Zealand0800 367 369 (FORDNZ)fnzcust@ford.com
Pakistanapemcrc@ford.com
Palauapemcrc@ford.com
Papua New Guineaapemcrc@ford.com
Philippines02-88669408emailus@ford.com
Singaporeapemcrc@ford.com
South Korea82-2-1600-6003infokr1@ford.com
Sri Lankaapemcrc@ford.com
Tahitiapemcrc@ford.com
Thailand1383fordthai@ford.com
Timor Lesteapemcrc@ford.com
Vanuatuapemcrc@ford.com
Vietnam1800588888fordvn@ford.com
Wallis and Futunaapemcrc@ford.com
Western Somoaapemcrc@ford.com
Afghanistanmenacac@ford.com
Bahrainmenacac@ford.com
Iraqmenacac@ford.com
Israel08-9139995service1@kelekmotors.co.il
Jordanmenacac@ford.com
Kuwait965 1 898900menacac@ford.com
Lebanonmenacac@ford.com
Omanmenacac@ford.com
Qatarmenacac@ford.com
Saudi Arabia8008443673menacac@ford.com
Syriamenacac@ford.com
United Arab Emirates80004441066menacac@ford.com
Yemenmenacac@ford.com

Greater China

CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
China-JMC400-003-1111
China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

South America

CountryPhoneEmail
Argentina0800-888-3673
BoliviaContact Your Local Ford Distributor
Brazil0800-703-3673central@ford.com
ChileContact Your Local Ford Distributor
ColombiaContact Your Local Ford Distributor
EcuadorContact Your Local Ford Distributor
French GuianaContact Your Local Ford Distributor
GuyanaContact Your Local Ford Distributor
ParaguayContact Your Local Ford Distributor
PeruContact Your Local Ford Distributor
SurinameContact Your Local Ford Distributor
UruguayContact Your Local Ford Distributor
VenezuelaContact Your Local Ford Distributor

Europe

CountryPhoneEmail
AlbaniaContact Your Local Ford Distributor
AndorraContact Your Local Ford Distributor
ArmeniaContact Your Local Ford Distributor
Austria01 20 609 2424kundenz@ford.com
AzerbaijanContact Your Local Ford Distributor
BelarusContact Your Local Ford Distributor
Belgium32 2 700 67 76custfobe@ford.com
BosniaContact Your Local Ford Distributor
BulgariaContact Your Local Ford Distributor
CroatiaContact Your Local Ford Distributor
CyprusContact Your Local Ford Distributor
Czech Republic800 3673 29zakaznik@ford.com
Denmark43 68 2000crcdk@ford.com
Estonia372 6710 060ford@infoauto.ee
Falkland IslandsContact Your Local Ford Distributor
Finland09 725 22022palvelut@ford.com
France0800 005 005 crcfr@ford.com
GeorgiaContact Your Local Ford Distributor
Germany0221 9999 2 999kunden@ford.com
GirbraltarContact Your Local Ford Distributor
Greece216 900 88 99 info11@ford.com
Hungary+36 1 7777 555Contact Your Local Ford Distributor
IcelandContact Your Local Ford Distributor
Ireland1800 771 199crcirela@ford.com
Italy800 22 44 33tu@ford.com
KazakhstanContact Your Local Ford Distributor
Latvia+371 67303020
LiechtensteinContact Your Local Ford Distributor
Lithuania370 5216 8226forduzklausos@inchcape.lt
Luxembourg+352 248 71 800custfobe@ford.com
MacedoniaContact Your Local Ford Distributor
MaltaContact Your Local Ford Distributor
MoldovaContact Your Local Ford Distributor
MonacoContact Your Local Ford Distributor
MontenegroContact Your Local Ford Distributor
Netherlands70 7703 777 klanten@ford.com
Norway47 66819739infonor@ford.com
Poland48 22 522 27 27kontakty@ford.com
Portugal800 210 373clientes@ford.com
Romania40 312298798crcro@ford.com
RussiaContact Your Local Ford Distributor
San MarinoContact Your Local Ford Distributor
SerbiaContact Your Local Ford Distributor
Serbia and MontenegroContact Your Local Ford Distributor
SlovakiaContact Your Local Ford Distributor
SloveniaContact Your Local Ford Distributor
South GeorgiaContact Your Local Ford Distributor
Spain900 80 70 90crcspain@ford.com
Sweden08-593 66 333fordkund@ford.com
Switzerland044 511 14 45assistch@ford.com
TurkeyContact Your Local Ford Distributor
UkraineContact Your Local Ford Distributor
United Kingdom020 3564 4444UKCRC1@ford.com

Caribbean and Central America

CountryPhoneEmail
Anguilla(313) 594-4857expcac@ford.com
Antigua(313) 594-4857expcac@ford.com
Aruba(313) 594-4857expcac@ford.com
Bahamas(313) 594-4857expcac@ford.com
Barbados(313) 594-4857expcac@ford.com
Bermuda(313) 594-4857expcac@ford.com
Bonaire and St. Eustatius(313) 594-4857expcac@ford.com
Cayman Islands(313) 594-4857expcac@ford.com
Curacao(313) 594-4857expcac@ford.com
Dominica(313) 594-4857expcac@ford.com
Dominican Republic(313) 594-4857expcac@ford.com
Grenada(313) 594-4857expcac@ford.com
Haiti(313) 594-4857expcac@ford.com
Jamaica(313) 594-4857expcac@ford.com
Martinique(313) 594-4857expcac@ford.com
Montserrat(313) 594-4857expcac@ford.com
St. Kitts and Nevis(313) 594-4857expcac@ford.com
St. Lucia(313) 594-4857expcac@ford.com
St. Martin(313) 594-4857expcac@ford.com
St. Vincent and the Grenadines(313) 594-4857expcac@ford.com
Trinidad and Tobago(313) 594-4857expcac@ford.com
Turks and Caicos(313) 594-4857expcac@ford.com
British Virgin Islands(313) 594-4857expcac@ford.com
Netherlands Antilles(313) 594-4857expcac@ford.com
Belize(313) 594-4857expcac@ford.com
Costa Rica(313) 594-4857expcac@ford.com
El Salvador(313) 594-4857expcac@ford.com
Guatemala(313) 594-4857expcac@ford.com
Honduras(313) 594-4857expcac@ford.com
Nicaragua(313) 594-4857expcac@ford.com
Panama(313) 594-4857expcac@ford.com