Locking
Locking With the Key
Turn the top of the key toward the rear of your vehicle.
Locking With the Remote Control
Central Locking/Alarm Symbol   Press the button once. The direction indicators will flash. Press the button again within three seconds to confirm that all the doors are closed. The horn sounds and the direction indicators flash.
Note:   You can lock the driver door with the key.Use the key when the remote control is not functioning.
Note:   Make sure you have locked your vehicle before leaving it unattended.
Note:   Do not leave the keys in your vehicle.
Note:   Do not use the door latch assembly to attach any accessory, such as handles or steps, as this can cause damage to your vehicle.
Unlocking
Unlocking With the Key
Turn the top of the key toward the front of your vehicle.
Unlocking With the Remote Control
Remote Lock Symbol   Press the button once. The direction indicators will flash.
Note:   You can unlock the driver door with the key.Use the key when the remote control is not functioning.
Note:   When you leave your vehicle unattended for several weeks, the remote control turns off.
Note:   Unlock your vehicle and start the engine using the key.Unlocking and starting your vehicle once enables the remote control.
Unlocking the Cargo Doors
Tailgate/Door Unlock Icon  Press the button.
Reprogramming the Unlocking Function
You can program the unlocking function so that all doors unlock or only the driver door unlocks.   See   Reprogramming the Unlocking Function
Locking and Unlocking the Doors From Inside
Door Lock/Unlock Switch
ALock.
BUnlock.
Opening the Double Rear Doors
Exterior Door HandleDouble Rear Door Handle
Fully Opening the Double Rear Doors
Slide the Lever to Release the Catch
  1. Slide the switch to release the catch.
  1. Fully open the cargo door.
Note:   If you open the rear doors the rear lights might be covered. Make sure the vehicle is visible from the rear in compliance with local regulations, for example use a warning triangle if necessary.
Central position
You can open the rear door up to 90 ° when the switch is in the central position.
Lock position
Lock  Open the door at 90 °, slide the switch to the lock position to stop the door from closing accidentally. Slide the switch back to the central position to close the door, or to the unlock position to fully open it.
Unlock position
Unlock  Open the door at 90 °, slide and hold the switch at the unlock position to fully open the rear door.
Note:   Do not place heavy items against the door when the door is open, to avoid causing damage to the hinges or lock system.
Unlocking and Opening the Double Rear Doors From Inside
Rear Slam Locking
  1. Lift the locking button up.
Rear Cargo Exit Handles
  1. Pull the upper release lever toward you or slide the lower release lever downward to open the door.
Double Rear Door Handle
  1. Pull the release lever to open the other door.
Rear Emergency Exit
Wagon and Bus
Locking Button
  1. Lift the locking button up.
Emergency Exit Security Label
  1. Pull the interior handle up to open the door in an emergency.
Autolock (If Equipped)
Autolock locks all the doors when all of the following occur:
  • All doors are closed.
  • The ignition is on.
  • You shift into any gear putting your vehicle in motion.
  • Your vehicle reaches a speed greater than 5 mph (8 km/h).
Use the interior door unlock button or switch the ignition off and use the key or remote control to unlock the rear or sliding door.
Autounlock
Autounlock unlocks all doors within 10 minutes of the end of a drive cycle, when the driver door is opened and the ignition is off.
Switching Autounlock On and Off
  1. Using the information display controls on the steering wheel, select Settings.
  1. Select Vehicle Settings.
  1. Select Locks.
  1. Switch Autounlock on or off.
One-Stage Unlocking
You can switch on this function using the information display.
If you have switched on this function, you unlock all doors including the rear doors and the sliding door.
You unlock all of the doors when you:
  • Press the unlock button on the remote control once.
  • Press the interior unlock button once.
Two-Stage Unlocking
You unlock the front doors when you:
  • Press the unlock button on the remote control once.
  • Press the interior unlock button once.
You unlock the front doors and cargo area when you:
  • Press the unlock button on the remote control once.
  • Press the unlock button on the remote control twice within three seconds.
Zone Re-Locking (If Equipped)
If you enable zone re-locking and open one door, all other doors remain locked. See an authorized dealer for further information.
The locks on van, bus or wagon have two zones, cabin and cargo. For van, the cargo area includes the rear doors and the sliding door. For bus or wagon, the cargo area includes the rear doors.
  • Exit your vehicle and press the lock button.
  • Press the unlock button or the cargo area unlock button once to open the respective zone.
If you now open a door within the unlocked zone, the other doors in that zone automatically lock.
Configurable Unlocking
Configurable unlocking is set when you purchase your vehicle. It allows you to select which doors unlock when you press, once or twice, the unlock button or the cargo area unlock button on your remote control. You cannot switch this feature back on if you had it switched off. See an authorized dealer for further information.

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CountryPhoneEmail
China-Imported Vehicles400-690-1886
China-CAF951995
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China-Lincoln400-988-6789
Taiwan0800-032100
Hong Kong(852) 3768-4898

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Europe

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